KN82 ST3, Nyarugenge District, Kigali City, P.O. Box 5634 Kigali, Rwanda Tel.: +(250) (0) 78 818 1294, email: [email protected], website: www.eucl.reg.rw JOB ADVERTISEMENT The management of Energy Utility Corporation Limited (EUCL) informs the public that it is recruiting competent, qualified and experienced staff to fill the following positions: S/N POSITION NUMBER REQUIRED KEY ROLES & REQUIREMENTS 1 Head Budgeting and Reporting 01 Key Responsibilities: 1 Implement, monitor and evaluate budget policies and procedures, and make recommendations as necessary 2 Research, analyze, evaluate and develop findings and make recommendations involving complex budget and financial management issues 3 Develop monthly and annual budget performance reports for management’s attention Required Education Background & Experience: 1 Bachelor’s Degree (A0) in Finance, Business, Commerce, Accounting, Business Administration, other related field 2 Full professional qualification (ACMA, ACCA, CPA, CA…) 3 At least five (05) years’ experience in a Finance/ Accounting role 2 Manager Administration 01 Key responsibilities: 1 Direct, control and supervise the provisioning and functioning of voice and telephones services across the organisation. 2 Direct, control and supervise the provision of utilities such as water and electricity to the organisation premises. 3 Review and verify utility bills for relevancy and ensure their timely settlement in line with organisation’s procedures and best practice. Required Education Background & Experience: 1. Bachelor’s Degree (A0) in , Business Administration, Procurement or a full professional qualification in procurement and; 2. At least 5 years’ experience in an Administration or procurement role. 3 Civil Engineer 01 Key responsibilities: 1. Coordinate a small team of technicians in construction, maintenance and repairs of EUCL/REG infrastructure. 2. Manage the company’s facilities on daily basis to ensure that they are well looked after and timely maintained; 3. Identify, in collaboration with relevant departments, and inspect company’s infrastructure that needs to be rehabilitated and report to relevant authorities;
The management of Energy Utility Corporation Limited (EUCL) informs the public that it is recruiting competent, qualified and experienced staff to fill the following positions:
S/N POSITION NUMBER REQUIRED
KEY ROLES & REQUIREMENTS
1 Head Budgeting and Reporting
01 Key Responsibilities: 1 Implement, monitor and evaluate budget policies and procedures, and
make recommendations as necessary 2 Research, analyze, evaluate and develop findings and make
recommendations involving complex budget and financial management issues
3 Develop monthly and annual budget performance reports for management’s attention
2 Full professional qualification (ACMA, ACCA, CPA, CA…)
3 At least five (05) years’ experience in a Finance/ Accounting role
2 Manager Administration 01 Key responsibilities: 1 Direct, control and supervise the provisioning and functioning of voice
and telephones services across the organisation. 2 Direct, control and supervise the provision of utilities such as water
and electricity to the organisation premises. 3 Review and verify utility bills for relevancy and ensure their timely
settlement in line with organisation’s procedures and best practice.
Required Education Background & Experience:
1. Bachelor’s Degree (A0) in , Business Administration, Procurement
or a full professional qualification in procurement and;
2. At least 5 years’ experience in an Administration or procurement role.
3 Civil Engineer 01 Key responsibilities: 1. Coordinate a small team of technicians in construction, maintenance
and repairs of EUCL/REG infrastructure.
2. Manage the company’s facilities on daily basis to ensure that they are well looked after and timely maintained;
3. Identify, in collaboration with relevant departments, and inspect company’s infrastructure that needs to be rehabilitated and report to relevant authorities;
1. A0 in Civil Engineering from a recognized university
2. At least 2 years of experience in construction
3. Certificate(s) in the civil engineering industry is an added value
4 Customer Care Officer 03 Key responsibilities: 1 Handle billing inquiries and service requests 2 Explain electric and natural gas charges to our customers 3 Offer advice about how our customers can save energy and money 4 Resolve billing or service complaints and refers grievances to
designated departments for investigation.
Required Education Background & Experience:
1. Bachelor’s Degree (A0) in Business Administration
2. At least 2 years of experience in a similar role
5 Energy Efficiency Officer 01 Key responsibilities:
1. Lead in the implementation and coordination of the Organization’s
Energy Efficiency and affordable energy strategy and action plan,
working with colleagues and external partners.
2. Identify, develop and implement opportunities, including access to external funding, to further and promote the organization’s work on energy efficiency and loss reduction.
3. Create and implement a framework of policies and procedures that advance the EUCL’s energy efficiency objectives.
Required Education Background & Experience:
1 Bachelor’s Degree (A0) in Electrical Engineering; and
2 At least 3 years of experience in a similar role
6 Investigator 02 Key responsibilities: 1. Conducting investigations into allegations of fraud, waste or abuse
committed by clients, contractors, staff or fraudsters against the company.
2. Reviewing and researching evidence/documents to analyze the overall fact pattern of claim and synthesize data into a professional report with recommendations
3. Preparing and coordinating field assignments to obtain relevant evidence and information
Required Education Background & Experience:
1. Proven working experience of 3 years in related field 2. Bachelors degree in a related field (e.g. Law, criminal justice, risk
management,)
3. Strong interpersonal and communication skills including the ability to
interact with clients, upper management and law enforcement
7 Standards Monitoring Officer
02 Key responsibilities: 1 The unit staff examines the order of the network, inspects transformer
points and communal re-metering to identify and remedy
noncompliance with technical specifications that may facilitate
electricity theft.
2 Inspects and oversees the performance of contracting organizations.
3 Inspects the timeliness and quality of contractors’ work as well as the
validity of expenditures charged to the Company.
Required Education Background & Experience:
1 Bachelor’s Degree (A0) in Electrical Engineering; and
2 At least 3 years of experience in a similar role
8 Store Keeper 08 Key responsibilities: 1. Receive and inspect all incoming materials and reconciles with
purchase orders; processes and distributes documentation with purchase orders; reports, documents and tracks damages and discrepancies on orders received.
2. Makes intra- and inter-campus deliveries of requested surplus office furniture and merchandise; maintains records of all deliveries.
3. Fill supply requisitions; assists buyer to order adequate merchandise and supplies; delivers orders to faculty and staff.
4. Receive store, tag and track surplus property; prepares property lists for items to be sold at auction.
Required Education background & Experience: 1. Bachelor’s Degree (A0) in Business Administration, Commerce,
Finance, Accounting; and 2. At least 2 years of experience in a similar Finance role or logistics
Required Documents for application: 1. An application letter; 2. A detailed updated Curriculum Vitae; 3. A photocopy of academic degree; 4. A photocopy of the Identity card; 5. Full addresses of three referees, including preferably one of previous supervisors. 6. Proof of Experience (Work Certificate (s)) Submission of Applications Interested and qualified candidates should submit their soft copy applications addressed to the MANAGING DIRECTOR of EUCL Ltd through this e-mail address: [email protected] not later than 23rd June 2020 at 05:00 P.M. Hard copies are not accepted. Only shortlisted candidates shall be contacted. For more details on the Terms of Reference for this position, please visit our website on www.reg.rw Note: “REG is an equal opportunity employer. As part of its Gender Mainstreaming policy and program, we seek to increase the number of women in all levels of the organization. Therefore, we strongly encourage women to apply. Special consideration will be given to qualified women applicants.” Done at Kigali, On 08th June 2020. Armand ZINGIRO Ag. Managing Director
TERMS OF REFERENCE FOR HEAD BUDGETING AND REPORTING Key Responsibilities Budgeting
• Implement, monitor and evaluate budget policies and procedures, and make recommendations as necessary
• Manage, coordinate and participate in the development of the Utility’s annual budget and prepare revenue projections
• Develop preliminary and final budget documents and participate in budget hearings
• Prepare five years’ revenue and expenditure projections
• Review staff reports relative to their budget impact and work with other managers to resolve problems and discrepancies Research
• Research, analyze, evaluate and develop findings and make recommendations involving complex budget and financial management issues
• Conduct research, evaluate information and formulate recommendations for enhancing the Utility’s budget development process and budget documents
• Review the capital improvement plan for consistency with the annual operating and capital budget
• Manage cost allocation and fee analyses and works with consultants to produce related studies Monitoring and Reporting
• Develop monthly and annual budget performance reports for management’s attention
• Analyze revenue and expenditure variances relative to the adopted budget and
• Prepare monthly management reports including recommendations Staff management
• Supervise and manage the performance and development of the unit staff in the line with the Organization’s goals, objectives, policies and regulations
• Develop a unit annual work plan and financial budget and monitor their implementation in line with the Business plan Additional Skills:
Job summary: Description of the purpose of the job in 2-3 sentences
Effective planning, coordination and supervision of the implementation of the organisation’s administration function in core areas of insurance, stores management, archives/ record management, facilities / utilities management and asset administration in view of the cost rationalization strategy, risk minimization initiative and maintenance of organisation’s Brand image.
Key responsibilities: Brief description of duties or the responsibilities for the job
Facilities and Utilities 4 Direct, control and supervise the provisioning and functioning of voice and telephones services across the
organisation.
5 Direct, control and supervise the provision of utilities such as water and electricity to the organisation premises. 6 Review and verify utility bills for relevancy and ensure their timely settlement in line with organisation’s procedures
and best practice. 7 Plan and coordinate the scheduled fumigation of all organisations premises in line with Service Level Agreements
and best practice. 8 Plan and coordinate the proper bar coding of all organisation’s assets at the time of procurement and after expiry
of warranty periods 9 Maintain an up dated bar coded assets register. 10 Direct, control and supervise the provision and standards of cleaning services for the organisation’s premises.
Asset administration and disposal 11 Direct, control and supervise the proper functioning of organisation’s fax machines, safes, fire filing cabinets,
12 Plan, direct and control the disposal of obsolete organisation’s assets and store / stock items in line with laid down
procedures.
13 Place and upgrade insurance covers as and when for new human and physical assets are acquired in line with organisation’s policies.
14 Examine the accuracy, sufficiency and completeness of Insurance policy master documents, risk notes, endorsement notes and Insurance registers.
15 Ascertaining the arithmetic computations for debited Insurance premiums for accuracy and adherence to specific Insurance Policy stipulations and Insurance Regulatory Authority of Uganda premium rate derivation standards.
16 Assess the adequacy of the placed insurance covers with a view of minimizing risk gaps and addressing emerging risk threats.
General Services Administration
17 Plan, direct and coordinate the administrative services of the organization, such as records and information management, mail distribution, facilities planning and maintenance.
18 Participate in contracting with the service provider companies for services such as the cleaners and catering services.
19 Review and monitor the execution of contracts for the provision of administrative services, to the Organization in accordance with the provisions in the contracts policy
Reporting 20 Develop weekly, monthly, quarterly and annual management reports
Risk Management and Compliance
21 Take a proactive approach to risk assessments and highlighting concerns to the relevant colleagues
22 Work with business unit leadership to report and monitor process compliance
Leadership
23 Provide leadership to the unit staff and supervise and manage their performance and development in line with the Organization’s goals, objectives, policies and regulations.
24 Develop a departmental annual work plan and financial budget and monitor their implementation in line with the
Staff responsibility: Simple Organogram to show the position, the job-titles of whom jobholder reports to, and those that report directly to jobholder.
Education & Experience Requirements:
• Bachelor’s Degree (A0) in , Business Administration, Procurement or a full professional qualification in procurement
and;
• At least 5 years’ experience in a procurement role
Additional skills: In addition to the experience and educational requirements listed above
Job summary: Description of the purpose of the job
The customer service Officer is responsible for serving customers by providing product and service information; resolving product and service problems.
Key responsibilities: Brief description of duties or the responsibilities for the job
Operational duties:
5 Handle billing inquiries and service requests
6 Explain electric and natural gas charges to our customers
7 Offer advice about how our customers can save energy and money
8 Resolve billing or service complaints and refers grievances to designated departments for investigation.
9 Confer with customer by phone or in person to receive orders for installation, turn-on, discontinuance, or change in service.
10 Complete contract forms, prepares change of address records, and issues discontinuance orders, using computer.
11 Determine charges for service requested and collects deposits.
12 Solicit sale of new or additional utility services.
13 Refer unresolved customer grievances to designated departments for further investigation.
Staff responsibility: Simple Organogram to show the position, the job-titles of whom jobholder reports to, and those that report directly to jobholder.
1. Lead in the implementation and coordination of the Organization’s Energy Efficiency and affordable energy strategy and action plan, working with colleagues and external partners. 2. Identify, develop and implement opportunities, including access to external funding, to further and promote the
organization’s work on energy efficiency and loss reduction. 3. Create and implement a framework of policies and procedures that advance the EUCL’s energy efficiency objectives. 4. Lead in collaboration with colleagues that in depth energy advice, training and guidance to customers 5. Monitor and ensure energy efficiency, reduce energy loss and other energy conservation activities are planned and
implemented in line with organizational strategy. 6. Support the improvement of services and specifications, including for development and component replacement, in
line with energy efficiency best practice; assisting with the introduction of new energy efficiency technology in homes, and the monitoring, evaluation and review of same.
7. Support the delivery of advice services aimed at reducing energy loss, heating bills and other energy conservation methods, such that they are communicated and executed effectively, actively working to integrate services at the point of delivery.
8. Lead by example in promoting high standards of energy efficiency management, organizing and convening meetings with colleagues and stakeholders as required, presenting information and leading the engagement and involvement of staff in energy efficiency matters.
9. Create and manage relationships proactively with other bodies as may be required for the successful performance of this role, proactively exploring opportunities for collaborative partnership working, building networks within and outside EUCL.
10. Identification of savings opportunities through energy surveys or audits, involving the physical inspection of plant facilities and process equipment;
11. Employee-focused activities, such as campaigns to increase awareness, motivation and involvement in energy management activities throughout the company;
12. Organizational practices, such as the formulation of policy, the assignment of energy responsibilities, the provision of training, etc.
13. Facility and process retrofits, incorporating more efficient technology; 14. Implementation of operational and maintenance practices that take into account the energy efficiency impacts. 15. Co-ordination of energy management policy, through targeting of initiatives that achieve the maximum benefit, and
sustaining savings over the long term; 16. Assisting with the acquisition of financing for energy efficiency projects, through the accurate determination of
baseline energy use levels for energy efficiency project proposals, and verification of savings; 17. Improved product and service costing, by the definition of the energy content of products and services; 18. Improved budgeting, by providing a basis for the more accurate projection of future energy use for given levels of
activity; 19. Better preventative maintenance, by increasing the availability of performance data on energy systems;
20. Improved product quality, by increasing the level of control on production processes; 21. Waste avoidance, by the extension of the principles of energy efficiency to other environmental management issues,
such as water consumption, materials management, plant downtime, and so on. 22. To assure new construction and major retrofits are designed and built with energy efficiency in mind.
23. Requirements 1. Bachelor’s Degree (A0) in Electrical Engineering; and 2. At least 3 years of experience in a similar role
TERMS OF REFERENCE FOR INVESTIGATOR : Responsibilities:
1. Conducting investigations into allegations of fraud, waste or abuse committed by clients, contractors, staff or fraudsters against the company. 2. Reviewing and researching evidence/documents to analyze the overall fact pattern of claim and synthesize data into
a professional report with recommendations 3. Preparing and coordinating field assignments to obtain relevant evidence and information 4. Responsible for identifying and handling suspicious or problematic fraudulent, corruption, theft and destruction cases
while providing strategic directions through professional reports. 5. The ideal candidate should have demonstrable analytical skills along with a passion for research and investigative
evidence analysis. 6. Conduct objective, fair, thorough, unbiased and timely investigations into allegations of fraud, waste or abuse
committed by clients against our company 7. Review and research evidence/documents to analyze the overall fact pattern of claim and synthesize data into a
professional report with recommendations 8. Prepare and coordinate field assignments to obtain relevant evidence and information 9. Coordinate with legal to provide deposition strategies and use law enforcement resources for assistance 10. Accomplish and prioritize a large and varied case load effectively and efficiently to achieve positive results 11. Prepare prosecution packages and restitution proposals 12. Providing advisory services to clients related to implementing major vendor fraud detection and prevention systems 13. Developing processes for customer investigations. 14. Assisting in the testing and tuning of vendor anti-fraud systems 15. Conducting/facilitating internal or client facing meetings/presentations 16. Analyze alerts from various systems and sources to determine perceived riskiness and determine appropriate course
of action. 17. Supporting various fraud related activities, including investigating and resolving reported external frauds, monitoring
the fraud detection system, coordinating fraud alerts. 18. Substantiating investigative findings with statements and items of evidence. 19. Compiling, analyzing and escalating fraud cases based on established guidelines. 20. Referring fraudulent activity to law enforcement agencies for prosecution. 21. Report findings to Investigation Analytical Manager. 22. Assisting the Investigation Analytical Manager with special projects as needed. 23. Working as part of a team.
Planning Activities:
24. Planning investigations / coordinating cases with law enforcement agencies 25. Conducting interviews with customers 26. Compiling documentation 27. Developing investigative reports 28. Investigating fraud schemes and patterns 29. Reconstructing sequence of fraudulent events 30. Substantiating findings 31. Consulting on issues of fraud, suspicious activity and security 32. Reporting large losses, internal fraud, critical cases 33. Developing relationships with whistleblowers 34. Developing / analyzing fraud alerts 35. Recommending improvements to procedures 36. Implementing controls to minimize fraud occurrences
37. Assisting with verifying checks Essential Duties & Responsibilities:
38. Complete order screening accurately and in a timely manner. 39. Identifying valid or fraudulent transactions. 40. Contacting customers via telephone to verify purchases. Position does require regular inbound and outbound
customer interaction via phone. 41. Identify and communicate potential process improvements in the fraud processes as needed. 42. Identify fraud patterns and communicate across team and to management. 43. Monitoring voicemail, e-mail, messages, and related information for support inquiries. 44. Maintain effective working relationships across internal and external departments as necessary.
Requirements
45. Proven working experience of 3 years in related field 46. Bachelors degree in a related field (e.g. Law, criminal justice, risk management,) 47. Strong interpersonal and communication skills including the ability to interact with clients, upper management and
law enforcement 48. Ingenuity and persistence to obtain case information not readily available with an eye for detail 49. Ability to work independently with minimum supervision 50. Good organizational skills needed to manage a high volume of assigned cases 51. Proficient with the inspection procedures, regulations and investigation methods 52. Hands on experience with relevant Information System 53. Display good interviewing and interrogation skills along with the capability of drafting reports 54. Honest and ethical with high levels of integrity and confidentiality 55. Willing to submit to extensive background checks and provide employment recommendations 56. Extremely proactive and naturally inquisitive. 57. Ability to understand multiple systems and processes. 58. Ability to work effectively in a fast-paced, rapid changing environment, while managing stress and meeting deadlines.
Terms of Reference for Standards Monitoring Officer
This role is responsible for monitoring the implementation of the energy policies and procedures and ensuring proper standardization is ensured in the delivery of energy to the clients. The staff examines the order of the network, inspects transformer points, network installations and communal re-metering to identify and remedy noncompliance with technical specifications that may contribute to dangerous conditions, facilitate electricity hazards, theft and general losses. Monitoring
• The unit staff examines the order of the network, inspects transformer points and communal re-metering to identify and remedy noncompliance with technical specifications that may facilitate electricity theft.
• Inspects and oversees the performance of contracting organizations.
• Inspects the timeliness and quality of contractors’ work as well as the validity of expenditures charged to the Company.
• Inspect and Reveal serious violations by contracting organizations that would be released, from providing further services to the company.
• Examining and preventing commercial losses from theft of inventory. For example, to verify that purchased materials are utilized properly and that their use is correctly documented.
• To uncover falsification of transformer oil purchases.
• Identifying potentially unsafe conditions is also a high priority for the Standards monitoring staff. It verifies that correct procedures are followed as defined by technical safety norms, the law and company policy, and identifies noncompliant work that may contribute to dangerous conditions.
• Advises technical personnel on risks and recommends work practices to prevent or minimize accidents.
• All new construction should be designed and constructed to comply with the sustainable energy performance standards.
• Report on contraventions or likely contraventions of any policy or procedure and reporting on any maladministration.
• Maintain, review and monitor the operation of the Commercial Directorate policy to ensure that its aims and principles are given full effect;
• visit regional and branch EUCL premises, in order to carry out routine tests or in response to a complaint;
• Identify potential hazards, such as unsafe electrical goods or installations.
• Offer business advices to help customers comply with legislation and payments
• Investigate suspected offences, sometimes undercover and with the police or other agencies;
• Present evidence at court in criminal proceedings;
• Keep up to date with new legislation, new cases and guidance procedures; educating consumers and businesses.
• Writing reports, statements, letters, articles and consultation documents, and keeping accurate records.
Requirements
Bachelor’s Degree (A0) in Electrical Engineering; and At least 3 years of experience in a similar role
Job summary: Description of the purpose of the job
The Storekeeper is responsible for all warehouse operations activities including shipping and receiving deliveries, coordinating stock, documenting warehouse transactions, maintaining records, and overseeing storage of surplus inventory and property for the District.
Key responsibilities: Brief description of duties or the responsibilities for the job
Operational duties:
14 Receive and inspect all incoming materials and reconciles with purchase orders; processes and distributes documentation with purchase orders; reports, documents and tracks damages and discrepancies on orders received.
15 Makes intra- and inter-campus deliveries of requested surplus office furniture and merchandise; maintains records of all deliveries.
16 Fill supply requisitions; assists buyer to order adequate merchandise and supplies; delivers orders to faculty and staff.
17 Receive, store, tag and track surplus property; prepares property lists for items to be sold at auction.
18 Receive and store documents and confidential files; maintains record of approved document and confidential file destruction.
19 Handle and document storage and transportation of hazardous materials.
20 Maintain the store, records area and stores area in a neat and orderly manner.
21 Respond to questions regarding procedures and resolves discrepancies regarding receipts, deliveries, warranties, repairs and surplus property.
Staff responsibility: Simple Organogram to show the position, the job-titles of whom jobholder reports to, and those that report directly to jobholder.
5. Bachelor’s Degree (A0) in Business Administration, Commerce, Finance, Accounting ; and 6. At least 2 years of experience in a similar Finance role or Logistics
Additional skills: In addition to the experience and educational requirements listed above
• Flexibility
• Team player
• Ability to be calm and composed under tight pressure
