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European ATM & Payments Innovation Summit October 17-19 ~ Rome, Italy
European ATM & Payments Innovation SummitOctober 17-19 ~ Rome, Italy
European ATM & Payments Innovation SummitOctober 17-19 ~ Rome, Italy
NBG offers a new service Instant Cash
Ioanna AlexandriDigital Business Division
October 2019
Europe ATM & Payments Innovation Summit Rome
04
Agenda1. NBG Introduction
• National Bank of Greece
• Digital transformation drives banking business
• Statistics of Digital Channels in NBG
• NBG invests on Cash Recycling & Cash deposit ATMs and Smart Safes
2. NBG Instant Cash Service
• Instant Cash Solution launched
• Instant Cash Solution Architecture
• Technical Specifications
• Smart Safe Accounting process
• Future Plans
05
National Bank of Greece - Overview
National Bank of Greece established in 1841 played a key role in theeconomy of Greece throughout its 176-year history. Up until theestablishment of Bank of Greece it held the license to print money forthe Greek State. Today NBG heads one of the largest financial groups inGreece holding ¼ of the Greek market
€60bn assets 8.5mn customers
€29bn loans 8.4k employees
€7.9mn revenues 433 branches
1460 ATM
The new banking model - Digital transformation
Internet Banking
ΑΤΜ/APS
Contact Center
Branches Net
Customer
Mobile Banking
POS
07
Digital Channels from 2010 to 2018Internet Banking Mobile Banking
Active Users Active Users
New Internet Banking
Capital Controls
i-bank New Mobile Banking
Capital Controls
i-bank
Total Digital Revenues (IB, MB, ATM) Transaction transition
* adjustment
2019 E
Electronic
Channels
> 80%
10.943%
787%
724%
08
Digital Transformation drives banking business
Digital channels provide the banking services needed in places where branches are expensive to maintain.
Branches Contact CenterATM APS
POS
Internet Banking
Mobile Banking i-bank Pay Spot
SSK
Smart Safe
09
NBG invests on Cash Recycling & Cash deposit ATMs and Smart Safes
Cash Recycling Capability (high volumes)
1. Remote Areas2. Branches3. Retailers
Cash Recycling ATMs
• Withdrawals• Money transfers• Mini statements• Deposits • Bill payments (Cards, Loans, Utilities, etc) • Balance Inquires• Personalized Campaigns and Marketing
Cash Deposit Capability (mid-low volumes)
1. Retailers
Smart Safes
• Deposits
Cash Deposit Capability (high volumes)
1. Branches2. Retailers
Cash Deposit ATMs
• Withdrawals• Money transfers• Mini statements• Deposits • Bill payments (Cards, Loans, Utilities, etc) • Balance Inquires• Personalized Campaigns and Marketing
010
NBG Instant Cash Service – CIMA Smart Safe
• NBG established Instant Cash Service since spring 2018
• NBG Cooperates with Mellon for CIMA Smart Safes Solution
• NBG launched the solution installing 4 CIMA Smart Safes at Acropolis
ticket offices in 2018
• 23 customers by end of the year
• The Instant Cash Service solution implementation (ATM vs Smart Safe) is
based upon the volume of cash
• Monthly fees depend on the cash volume and the number of CIT
replenishments per week.
• Instant Cash Service is rapidly expanding
011
Instant Cash Solution Architecture
012
Technical Specifications
• Online Deposits
• Capability to use one or more customer accounts
• ECB6 Compatible
• Canvas bag (4000 banknotes capacity)
• CEN III Safe
• Dimensions (Small Footprint: 455x685x1015)
• Deposit speed: up to 6 notes per sec
013
Smart Safe Accounting process
1. The Bank in cooperation with the customer defines the roles (admins and
agents)
2. Customer’s agent deposits money
3. Agent can deposit money in more than one accounts
4. The amount is credited in customer's account on line each time the
money deposit transaction is completed
5. CIT empties Cima’s money bag
6. CIT follows the ECB6 process when a counterfeit banknote is recognized
by the Smart Safe
7. Accounting between CIT and the Bank is processed with quick and easy
procedure.
014
NBG Manage Cash in Retail Customers
0.5 0.6
0.71.1 1.4
3.7 3.53.2
1.81.51.6
2.8
3.5
4.4
5.9 5.9
7.17.3
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Deposits per month (€,mn)
20182019
14 Customers 23 Customers
370%
015
Customer Experience
• No need to visit bank branches
• No CIT Cost
• On line deposit on its account
NBG Benefits
• Customer Satisfaction
• Long term contracts with Customers
• Increased Cash Deposits
• Increased Revenue (Monthly Fees)
016
Future Plans
• More than 23 installations by the end of 2019
• More that 30 prospect customers at the beginning of 2020
• Plan to expand Smart Safe installations purchasing more Smart Safes by
the end of 2019.
