European Quality in Social Services

Training ConsultancyCertification

Rights

Person centred

Comprehensiveness

Partnership

ParticipationResult orientation

Ethics

Leadership

Continuousimprovement

EQUASS Quality Framework

Multi stakeholder approach

Non-prescriptive

Measurable

Self-evaluation

External verification

EQUASS Concept of Quality

European quality requirements

EQUASS Certification programmes

RightsEthics

Person centredComprehensiveness

PartnershipParticipation

Leadership Result orientation

Continuousimprovement

Scope

• All types of Social Services

• Tested in:• (Vocational) Rehabilittion

• Vocational Education and Training

Achievements

Indicators 2008Certified organisations 18

Certified centres 24

Certified sites 35

Countries 10

Local Licence Holder 3

EQUASS Consultants 23

Auditors Excellence

Assurance

47

47

Project: ‘EQUASS Best Practice’

Aim:• sharing best practice

VET-sector• Increase availability /

accessability

Method:• Exchange• Training• Dessimination

Results:• EQUASS auditors• Local Licence Holders• Web based manual

Project: ‘Prometheus’

Aim:

• Develop & validate cross sectoral Quality approach for social services

Method:

• CEN Workshop

• Training

• Field testing

Results:

• CWA: European Quality Framework for Social Sector

• European Quality system for social sector

• Bench mark of best practice

Project: Best Quality

• Aim: Advice and instruction to EC on how the quality of social service providers can be compared, evaluated and improved European-wide.

• Method: Analaysis , comparision and study of QM-system at European Level

• Results: Recommendations to the European Commission regarding the comparability and effectiveness of the QM systems.

• Partners: • Josefheim Bigge , Bugenhagen Berufsbildungswerk Timmendorfer Strand, Technische

Universtität Dortmund and Stiftung Liebenau (D)

• Ceder Foundation (UK),

• Valakupiu Rehabilitation Centre (LT),),

• Ergastiri PANAGIA ELEOUSA (GR),

Tasks Local License Holder (1)

• Receiving EQUASS Assurance applications

• Invoicing for the application fees

• Transmitting the applications in English to the EQUASS unit in Brussels

• Contracting a qualified auditor

• Planning the audit in accordance with the EQUASS Assurance procedures.

Tasks Local License Holder (2)

• Ensuring that the auditor sends the audit report (in English) to the EQUASS unit in Brussels after the completion of the audit.

• Informing EQUASS applicant about certification. • All EQUASS auditors must be qualified and appointed by the

EQUASS Awarding Committee.

Thank you!www.equass.be