Tuesday, 8:30 -10 a.m.

March 30, 2004

Evaluation Code PLPLUM535

“The Evolution of a Digital Campus”

Presented by: Gary Ham (CIO) North Shore Community College

Janice Forsstrom (CFO) North Shore Community College

Evaluation code PLPLUM535

Session Rules of Etiquette

Please turn off your cell phone/pager

If you must leave the session early, please do so as discreetly as possible

Please avoid side conversation during the session

Thank you for your cooperation!

Evaluation code PLPLUM535

Introduction This presentation will provide information about North Shore

Community College’s extension of online services all integrated into the Luminis portal. The more recent generation of online services and toolsets will be discussed and demonstrated.

After this session you will be able to:

Better understand the extended benefits of a fully integrated single sign-on portal environment.

Identify potential areas for measuring outcomes and return on your investment.

Better understand how paperless processes can be integrated into the Luminis portal with content management tools and custom developed toolsets

Evaluation code PLPLUM535

Topics of Discussion/Agenda Slide

Background / Strategic Direction – Why the portal?

Guiding Principles and objectives

Implementation, Timeline and Teams

Available Core Services and Recent Additions

Online Demonstration

Measuring Results

Tangible & Intangible, Utilization, Net Return

Future Directions

Q & A

Evaluation code PLPLUM535

North Shore Background

One of 15 public Community Colleges in Massachusetts – 4 campus locations

6400 credit students (3500 FTE)

2500+ non-credit students

100+ programs of study

Career & Liberal Arts Transfer

Technical Training

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Strategic Direction

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Portal Model

Admin Apps

Process/Wkflow

Infrastructure

`

People

Typical IS Model

Web Admin Apps

Email

Instruct Apps

Admin Apps

Content Mgmt.

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Guiding Principles

What goals reflected or supported the core mission of our

college?

Increase accessibility for all constituents – reduce barriers Increase communication across the campuses and

departments – between faculty and students, etc. Improve customer service Increase the use of technology in the classroom Increase efficiencies and effectiveness Maximize technology investments to properly meet goals

within the strategic plan

Evaluation code PLPLUM535

What We Wanted (Spring 2000) Integrated Email and Learning Mgmt. System

Provide better learning resources, faculty and student services - acceptance of Web as the way we deliver services

24 x 7 access to teaching and learning services

Cure inefficiencies and streamline processes

Cure the inefficient registration process

Automate processes

Reduce mailing costs

Reduce back-office support

Redefine outdated policies

Advising - remove the barrier & highlight the benefits

Evaluation code PLPLUM535

Challenges Develop the campus portal to support a student-centered

teaching/learning environment. Integrate disparate systems into single-sign on campus portal including

email, online course management system, computer-based tutorial system, college intranet, content management system for public Web site, SCT Web for Student and SCT Web for Faculty and Advisors module.

Gain support of all stakeholders for the project to ensure implementation success. Use stakeholder support to promote use of the portal and assure high usage rates.

Generate quantifiable cost savings for the College before the end of the two-year implementation phase.

Eliminate arena-style registrations and provide better customer service to our students.

Improve communication between faculty, staff, and students by providing a common forum that would be accessible from all four of our campuses.

Evaluation code PLPLUM535

Timeline Planning & consensus building (November 1999- Mar. 2000)

Roll out portal with Web faculty & student – pilot testing (Fall 2000)

Payment Gateway (March 2001)

LMS & Course tutorial Integration (May 2001)

Develop Content Management Tools for Academic Department pages; Program of Study Sheets and Course Schedules available on Web (Sept. 2001)

Online degree audit with what-if scenarios; New web site (60%+) dynamic (August 2002)

NSCC Intranet via Campus Portal (August 2002) Portal content management toolset incorporation Implement Paperless Federal Work Study System Implement Room reservation system

Implementation of generic web space “myWeb” accounts for all faculty, students, and staff (Dec 2002)

Implement Media Request Form and management toolset; 100% electronic recruitment process established (August 2003)

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Implementation - IS Resources CIO (Collegis) – major focus 40% of time year 1

15 - 20% of time currently

Director of Administrative Tech. (Collegis) – 20% of time year 1

10-15% of time now

Programmer Developer / Analyst - 400+ hours year 1

Now 80% of FTE position

Data Base Administrator (70+ hours)

Required for ongoing upgrades

Web Administrator - 50+ hours year 1

Upgrades and basic maintenance (10% of FTE)

Trainer (60+ hours)

Not really required after basic rollout – use tutorials / viewlets, etc.

A lot of basic hand holding by IS department (Ongoing)

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Team Structure

Executive support and governance

Pipeline Advisory Team (PAT)

Functional Team (Web student and faculty)

Technical team

Note: More recently we need a team to focus on information placement within the portal

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Student / Faculty Core Services

Student ServicesStudent Services Single Sign-On

Web Services: Registration, payment, FA

Transcripts, grades, schedules, degree evaluation, etc.

Access LMS

Email, Calendar & Groups

Dynamic Accounts & Self-activation

Targeted Announcements

Personal Web space with toolsets

Course Resource Areas for Every Class:

Threaded discussion

Class chat

Class links

Faculty ServicesFaculty Services Single Sign-On

Web Services: Advising information

Enter grades, schedules, class lists

Access LMS

Email, Calendar & Groups

Dynamic Accounts & Self-activation

Targeted Announcements

Personal Web space with toolsets

Course Resource Areas for every class:

Threaded discussion

Class chat

Editable area for class links

Automatic email distribution lists

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Newer Services

Intranet development and expansionIntranet development and expansion • Informational areas for all departments

New administrative toolsets:New administrative toolsets:• Internally written Room Reservation System that communicates with SCT Banner system• Paperless Federal Work Study program • Paperless Media Request process• Publication (content management) tools that dynamically update the NSCC public web site • Personal Web Space with wysiwig web based tools developed for all faculty, staff and students

Uportal Channel Development – with LuminisUportal Channel Development – with Luminis

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Online Demo Online Demo of of

Portal ServicesPortal Services(15 minutes)(15 minutes)

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Measuring Results

Usage Online services utilization Unique logins, online course growth & enrollments

Satisfaction surveys Return on investment – tracked in detail Cultural (soft but can be used as measurement)

Pace survey College community wants more and more services Communication Enhancements

Evaluation code PLPLUM535

Usage Rates

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ROI Tangibles Online Web Admissions – 30+ per day Web Recruit - 100% electronic - new initiative Online registrations 82%+ 5 semesters in a row – Online payment Returning students are registering earlier Student schedules no longer mailed – FA awards through portal Non-credit student services integrated into portal Faculty obtain class rosters, schedules and enter grades online as SOP Significantly reduced postal mail due to communication enhancements through portal,

email, & web services Advising - Online Degree Audit available to students Integrated and more efficient LMS support Dynamic account generations (no manual account maint.) with single sign on In-house 24 x 7 services and consolidated helpdesk Access to course resource areas with automated email distribution lists Personal Web Space – used to support curriculum

Evaluation code PLPLUM535

Investment & Return

In house support and

self-service savings (FY02-04) $741,875

Less Campus Portal,

Web Service, and Academic

Support costs (FY02-04) -$589,783

Net Return on Investment $152,092

Evaluation code PLPLUM535

Intangibles

• College culture has changed and expects better service

• Student satisfaction has increased

• Increased efficiencies and effectiveness

• Scalable base for additional services

• Increased adoption of technology by faculty

• Communication is continually increasing

Evaluation code PLPLUM535

Immediate Future (<12 mos.)

Further development of web-based toolsets similar to the Media Request Database and Room Reservation System.

Implementation of a digital imaging system with our Banner system.

Implement a workflow system within our Banner system to automate communication tasks to users through the portal environment. Numerous departments and processes can take advantage of an integrated workflow solution between our ERP system and our campus portal.

Evaluation code PLPLUM535

Immediate Future (<12 mos.) (Continued) Integrating Banner access into the portal is planned for this

year. To further expand the capabilities of the portal environment

there will be a focus on making use of existing Group tools. Integrating more Library resources will be investigated and

achieved were possible. We currently have several Library resources integrated including a seamless login into LexisNexis.

Part of a recently awarded Title III grant involves advising. We plan to increase the services within the portal to provide an online advising system as well as provide a system for career services that would be supported by an E-portfolio system.

Lastly make hope scholarship information available via the portal.

Evaluation code PLPLUM535

Summary

Ease of use that led to High utilization rates and adoption was a key factor in our successes to date

Project was designed to provide an integrated building path for enhancing communication (academic and administrative), instructional support and redesigning services

Data collected from surveys, usage rates, requests from users for additional services and overall satisfaction has proved its value as a good business model for NSCC

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Questions and Answers

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Thank You!Resources:

http://pyramid.northshore.eduOverview and documentation of our portal implementation

http://myweb.northshore.edu/users/gham/summit2004 This PowerPoint presentation Portal interactive overview ROI spreadsheet

Presenter(s) Gary Ham gham@northshore.edu

Janice Forsstrom jforsstr@northshore.edu

Please fill out the Evaluation Form

Evaluation Code PLPLUM535

Evaluation code PLPLUM535

SCT, the SCT logo, Banner, PowerCAMPUS, Campus Pipeline, SCT Plus, SCT Matrix, SCT PocketRecruiter, and Luminis are trademarks or registered trademarks of Systems & Computer Technology Corp. Any other trademarks, service marks, or trade names referenced herein are the property of their respective owners.

Copyright © 2003 Systems & Computer Technology Corp. All rights reserved.