EVERBRIDGE FOR THE PHARMACEUTICAL + BIOTECH INDUSTRY WWW.EVERBRIDGE.COM Business interruptions come in all shapes and sizes, and if not managed smartly, they will cost you dearly. Imagine a single incident notification platform with the scalability to serve your entire organization—from the lab, to the manufacturing facility, to the field. Everbridge enables you to communicate quickly, clearly, and efficiently through automation of your notification procedures and the ability to reach responders, management, and employees via all contact methods, such as mobile phones, landlines, email, text messaging, instant messaging, pagers, and more. OVERVIEW Pharmaceutical and biotechnology leaders trust Everbridge, from the lab, to the manufacturing facility, to the field.
Transcript
EVERBRIDGE FOR THE PHARMACEUTICAL + BIOTECH INDUSTRY
WWW.EVERBRIDGE.COM
Business interruptions come in all shapes and sizes, and if
not managed smartly, they will cost you dearly. Imagine
a single incident notification platform with the scalability
to serve your entire organization—from the lab, to the
manufacturing facility, to the field. Everbridge enables you
to communicate quickly, clearly, and efficiently through
automation of your notification procedures and the ability
to reach responders, management, and employees via all
contact methods, such as mobile phones, landlines, email,
text messaging, instant messaging, pagers, and more.
OVERVIEW
Pharmaceutical and biotechnology leaders trust Everbridge, from the lab, to the manufacturing facility, to the field.
WWW.EVERBRIDGE.COM EVERBRIDGE FOR THE PHARMACEUTICAL + BIOTECH INDUSTRY
LIFE SAFETY AND EMERGENCY RESPONSE+ Real-time employee accountability – Launch interactive polling notifications and immediately confirm the safety
and whereabouts of employees, allowing management to keep the pulse of the entire organization, even in times of
and more to relay critical information to targeted personnel.
+ Quiet alerts – In the event of unauthorized access to the physical plant or property, quickly and quietly notify
facility personnel without alerting the intruder.
+ Evacuation orders – Notify staff to evacuate facilities or shelter in place.
EMERGENCY RESPONSE AND MANAGEMENT
+ Response team call-outs – Rapidly deploy first responders using targeted notifications that reach personnel wher-
ever they may be.
+ Control center management – When the pressure is on in the control center environment, provide an easy-to-
use interface with simple, drop-down menus and built-in response paths, facilitating speed of response and greatly
reducing the risk of human error.
+ Unplanned releases – Direct emergency resources, provide emergency contractors with deployment instruc-
tions, issue status updates, and conduct on-the-fly conference calls.
URGENT COMMUNICATION TO THE FIELD+ Product recalls – Send proactive communications to the sales team to stay in front of the story in physician con-
versations and protect the brand from further reputation damage.
+ Competitive intelligence – Communicate information to the field instantly when a competing product is ap-
proved, a new promotion threatens market share, or a competitor’s “Dear Doctor” letter speaking of adverse reac-
tions has just dropped, arming your sales team with the information they need to proactively position against it.
+ Label changes – When the FDA mandates a label change or black box update, provide the field with reminder
notifications. An auditable log shows compliance.
+ Geographic identification and notification of personnel – When events impact specific territories, use map-based
messaging to target recipients and log responses.
KEY FUNCTIONALITY
WWW.EVERBRIDGE.COM EVERBRIDGE FOR THE PHARMACEUTICAL + BIOTECH INDUSTRY
ONLY EVERBRIDGE OFFERS TECHNOLOGY + EXPERTISE
TECHNOLOGY
+ Anytime, anywhere access - Access the system from anywhere and reach employees, contractors, first re-sponders, or public constituents. Everbridge is so easy to use that a nontechnical person can send a message effortlessly.
+ Global communication interoperability - Commu-nicate around the world to targeted teams, selected facilities, or personnelin certain geographic regions. Each location, facility, or other entity can personalize the Everbridge system, manage employee information, and send messages independently, while the global organization retains the ability to use a single application worldwide.
+ Map-based message targeting - Specify a facility, geographic region, or specific sales territories with Ever-bridge’s user- friendly mapping tools, or send messages to personnel based on their distance from a specific point, latitude/longitude, postal code, or street address.
+ Communications integration - Everbridge integrates with technologies such as security systems, freezer or operational alarms, smoke detectors, weather alerts, on-premise sirens, loudspeakers, digital signs, and more for a laered communication approach.
+ Easy data management - Synchronize employee infor-mation in existing HR or financial data systems auto-matically, or haveemployees subscribe and manage their information from within your internal systems through a password-pro-tected portal.
+ Intelligent reporting - The Everbridge system compiles results in seconds for quick, informed decision-making in real time. Detailed reports and ad-hoc reporting provide the flexibility you need for analysis and trending while serving as an audit trail for compliance requirements.
EXPERTISE+ Program strategy - Everbridge provides a holistic solution to your emergency communication challenges. Leveraging Everbridge as your communication platform, we structure your emergency notification initiative, establish policies and procedures, review crisis communi-cation methodologies and notification best practices, and train your team.
+ Training - Everbridge provides web-based training specific to your organization. Each session focuses on real-world examples of system usage and demonstrates product fundamentals. Additionally, Everbridge offers ongoing online group training and can provide custom-ized online and on-site training.
+ Best practices - Everbridge has developed proven processes and best practices based on tens of thousands of hours of expertise helping organizations implement incident notification systems.
+ Expert access - Everbridge’s Client Services team is made up of highly experienced, credentialed profession-als with years of boots-on-the-ground safety, disaster, operations and incident communications experience.
+ Dedicated account management - With a strong un-derstanding of the specific needs and challenges of the industry, we help you make the most effective use of the Everbridge system.
+ 24/7/365 support - Everbridge provides clients with 24/7/365 client care and live operator service to help send broadcasts in any situation, day or night.
+ Continuous innovation - Everbridge focuses exclusive-ly on incident notification and works hand-in- hand with clients and industry veterans to continually refine our solutions to meet your evolving challenges.
WWW.EVERBRIDGE.COM
Planning: Everbridge is easy to set up, maintain, and organize, meaning that you’re always ready for a quick, coordinated response. Everbridge ensures that the right messages get to the right people - with the most advanced opt-in portal on the market, streamlined integration with internal and external data sources, and simple group and contact management.
Assessment: When trouble strikes, you need rich insight, presented simply - so you can quickly assess potential impact and make an informed decision to avoid loss. Everbridge offers the only solution on the market that meets these demanding requirements, with the most advanced interactive dashboard in the industry.
Response: In critical situations, ease-of-use can mean the difference between an effective response and a mistake that carries serious consequences. Everbridge is engineered to be simple to use under pressure, with a user interface that accelerates time-to-message and reduces the likelihood of errors.
Delivery: Even during large-scale disruptions, Everbridge stays on. The most advanced platform in the industry ensures that you reach your contacts - every time. And with worldwide coverage and capabilities, including globally local calling infrastructure and data storage, we’re ready to support you wherever your people are in the world.
THE ONLY END-TO-END PLATFORM
For a full product description, along with best practices and product details please see the Everbridge User Guide and Everbridge University.
USAGE HIGHLIGHTWhen an industrial accident at a neighboring facility released large amounts of ammonia into the atmosphere, an Ev-
erbridge global pharmaceutical client used the Everbridge system to immediately notify all facility personnel of the
danger, requesting that those currently at the facility shelter in place and those on their way to work return home
and await further instructions. “The Everbridge system worked exactly as expected,” said the emergency operations
director. “We were able to notify our personnel of the danger in minutes and provided management with an audit
trail of all notifications and delivery confirmations.”
“Our sales team relied for so long on countless FedEx deliveries and our outdated voicemail system to learn about product recalls, market intelligence, or literature updates. I’m simply amazed at how much faster and easier it is to accomplish this with Everbridge and can’t believe we ever made do without it.”
Senior Product Manager Global Pharmaceutical Corporation
