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Every Cloud has a Silver Lining Cisco IT’s Journey to the Cloud
May 2012
Ian Kennedy
Senior Director
Systems Engineering, EMEAR Region
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Cloud Strategy & Implementation at Cisco
Business Impact
Q&A
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“What is now developing, very
rapidly, is a critical need – as
yet not fully perceived – for a
new national information utility
which can gather, store, process,
retrieve and distribute on the
broadest possible scale...”
”….through locally-, regionally-
and nationally-linked systems of
computers”
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Public Cloud
Services Private Cloud
Hybrid Cloud
Data Center
How Applications are Delivered & Consumed has/is/will change
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Cloud Infrastructure Faster Time to Service Delivery
Cisco
Services
IronPort
Cisco
IT
Cisco
Engineering
WebEx Software as a Service
Applications, Collaboration, etc.
WebEx, Salesforce.com
Platform as a Service
Middleware, Directories, etc.
Google Apps, WebEx Connect
Infrastructure as a Service
Compute, Storage, Networking
Amazon EC2, Savvis, Terremark
Data Centre as a Service
Data centre facilities, power, cooling
Cisco IT, Engineering, WebEX
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FUNDING
BUSINESS
IMPACT Responsive/Agile
Productivity
Innovation
Savings
Growth
Transform IT
Run IT as a business
Internal service provider model
Service-oriented architecture
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Integrated Compute Stack
Infrastructure Abstraction / Management Software
Infrastructure Orchestration Software
IaaS, CaaS, PaaS, AaaS … (including s/w for automation & orchestration)
Scalable, Multi-Tenant L2/3 DC Networking
Security Features L4-7 Services
Scalable, Multi-Tenant L2/3 DC Networking
Security Features L4-7 Services
Data Center Interconnect
Integrated Compute Stack
Integrated Compute Stack
Integrated Compute Stack
Integrated Compute Stack
Integrated Compute Stack
Integrated Compute Stack
Integrated Compute Stack
Cloud
Infrastructure
(aka VMDC)
Cloud
Orchestration &
Management
Data Center 1 Data Center n
Cloud Enabled
Applications &
Services
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• 95 Data Centers in 23
countries
• 334k sq ft (31k sq m)
• 36 MW Power
• 2+ MW Green Power (6%)
• Tier 3 DCs (PUE 1.25)
• Visits/Tours available
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PHYSICAL
WORKLOAD
VIRTUAL
WORKLOAD
CLOUD
WORKLOAD
• One app per Server
• Static
• Manual provisioning
• Many apps per Server
• Mobile
• Dynamic provisioning
• Multi-tenant per Server
• Elastic
• Automated Scaling
VDC-1 VDC-2 HYPERVISOR
APPLICATION CONSISTENCY: PERFORMANCE, SCALE, AND SECURITY
OPERATIONAL CONSISTENCY: MANAGEMENT AND POLICY
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• CITEIS =
• An Infrastructure as a
Service (IaaS)
Framework
• End-to-end automated
cloud infrastructure
orchestration
VDC-1 VDC-2
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A Framework for Providing IaaS
Design it
Where can we put it?
Procure it
Install it
Configure it
Secure it
Is it ready?
Architect it
Before CITEIS
•Machine-oriented
•Manual provisioning
•Hard to control utilization
•High provisioning & ops cost
•Extended provisioning time
•Configuration risk
Manual
Design it
Where can we put it?
Procure it
Install it
Configure it
Secure it
Is it ready?
Architect it
After CITEIS
•Service-oriented
•Self-service, automated provisioning
•Elasticity (capacity-on-demand)
•Optimized / Rapid provisioning
• Increased Resiliency / Availability
Automated
Self-service
On-demand
CITEIS
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Automated
Self-Service
Provisioning
Architect Design Where
Can We
Put It?
Procure Install Configure Secure Is It
Ready?
Manual
Capacity
On-Demand
Policy-Based
Provisioning
Built-In
Governance
FROM 8 WEEKS TO 15 MINUTES
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Virtual Resources
• Virtual CPU (ghz)
• Virtual Memory
• Segmented VLAN
Storage Allocation
Support Option
• IT Managed
• Self Managed
Service Type
• Internal
• DMZ
CITEIS Virtual Data Centers (VDC) o Pre-Defined Resource Pools with Bundled Svcs
o Virtual Resources Reserved & Guaranteed
o Tenants Allocate & Manage Resources
o Minimum 3 Month Subscription Required
o Lease automatically extended
CITEIS “Express” o For Individual Cloud Based Services
o Experimental; Ideal as a Sandbox
o Minimal SLAs & Support Provided; Best Effort
o 30 day lease – then expires
Tenant
• Automated
provisioning
• Self Service
• Currently NAS
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Service Management
Technology
Operations
Operational SLAs
Maintenance Windows
Managed & Self Managed Environments
Technology & Services Ops Model
Monitoring & Service Assurance
Service Catalogue Definition
Service Catalogue Lifecycle
Catalog Governance
Costing & Billing
Domain Technologies
Integration Points
Service Catalog
Workflow Engine
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Lifecycle
Management
Policies &
Governance Tenant Approvals &
Controls
Standardized IT Offerings
Define and Publish
Standard Options
NDCS Service Provider
Management
Client Customized
Offerings / Images via
Image Store Front
Entitled Client
Self-Service
Developers
Self-Service IT Storefront
Report
Consumption
Tracking for Pay-Per-Use
Chargeback
16
Security
Ops
DR
Network Storage
Orchestrate
Delivery
Process Coordination and
Delivery Automation
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CITEIS
Agile Flexible
Ability to Deploy
Infrastructure
Services When You
Need Them
Increase or
Decrease
Infrastructure to
Match Demand
Prebuilt Virtual Images
User Designed
Custom Images
Integrate PaaS &
SaaS
Internal Cisco Users Only -
Data Remains Inside Cisco
Limit Access to Users You Entitle
Secure Cost Effective
Comparable Pricing
Models to Third-Party
Service Providers
(Amazon)
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CIAC
Service Catalog
Show/chargeback
VMware ESX/ESXi
Network Virtualization
Image Repository
PaaS Integration (API)
Workload Mobility
Logical
Segmentation
Control, Security
& Fault
Isolation
Nexus
UCS x86
Virtualization Automation Self-service Multi-tenancy Elasticity Unified
Infrastructure
Service Unit Cost
VM 2x4 – Silver $
Bare-metal 8x64 $$$
Cisco IT Elastic Infrastructure Service (CITEIS)
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Cloud Strategy & Implementation at Cisco
Business Impact
Q&A
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CITEIS
Tenant VDC
Mini Medium Mini
Tenant VDC
Large
Tenant VDC
Jumbo
Medium Medium
Tenant 1
Tenant 2 Tenant n
75 VM
Capacity
120 VM
Capacity
360 VM
Capacity
Value Adds
Value Adds
Value Adds
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Cisco Cloud Portal Example: Cisco IT Deployment-CITEIS Virtual Data Center
CITEIS VDC
Building Block(s) Mini Small Medium Large Jumbo
Maximum # of Virtual
Machines (constrained by size of
vLan)
10 25 55 120 250
Reserved Compute Power (performance equivalent)
20 vCPUs /
20 ghz
50 vCPUs /
50 ghz
110 vCPUs /
110 ghz
240 vCPUs /
240 ghz
500 vCPUs /
500 ghz
Total Reserved Memory for
Tenant Virtual Machines 40 GB 100 GB 220 GB 480 GB 1000 GB
Storage Allocation 250 GB 500 GB 1375 GB 3000 GB 6250 GB
Engagement Model Self Service Self Service Self Service Self Service Self Service
Base Container Cost $ $$ $$$ $$$$ $$$$$
Select vLan Container (One vLan per building block)
vLan - Segmentation /28, /27,/26,/25 or /24
Select Support Options (Must Select One)
1 - Client Managed OS spt No Additional Charge
2 - IT Managed OS spt $
Support for Cisco Enterprise Linux, Windows 2003, 2008 Based Images Only
Base Service Agreements
Service Availability 99.9%
Standard Support Window (based on support option)
Monday – Friday 8am – 8pm CST
Monthly Maintenance
Window
Maintenance Occurs 1800 – 0800 Local Business Hours Only
Fixed Windows: Every other Thursday
Order Fulfillment SLA Three (3) Business Days
Performance Tier II NAS
New VDC Implementation:
XXX Business Day SLA
Grow Existing VDC Capacity:
Same Day via Service Catalog*
OS Data Storage 25 GB
Application Data Storage 25GB Increments
Cost per GB $
Data Protection and Recovery (Value Add)
Storage Snapshot 1 Daily
23 Hourly
XXX Business Day SLA Limited Self Service Restore
RPO: 1 Hour
RTO; 3 Hour
Additional Cost per GB $
Shared Storage (Value Add)
Shared Storage Configuration $ XXX Business Day SLA
Storage Offering (value add to CITEIS VDC)
Server Load Balancing Configuration $ per vIP XXX Business Day SLA
ACL Configuration $ per ACL XXX Business Day SLA
Future cfg – vWAAS, vACE, vASA, vNAM, vGSS $ TBA XXX Business Day SLA
Network Offering (value add to CITEIS VDC)
Order Fulfillment SLAs
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Order VMs & Physical Servers
with Automated Provisioning
Easy-to-Use End-Self-Service &
Administrator Web Portal
Introducing
Maximum # of Virtual Machines
per User Two (2)
Maximum IP Addresses One (1) DHCP Address per VM
Virtual Machine Supported
Configurations
Option 1: 1cpu x 2gb
Option 2: 2cpu x 4gb
Supported Images Client Provided and Uploaded into CITEIS Express Charged per GB Used – $ per gb
Virtual Machine Expiration 30 Days
Storage Options
OS and Data Storage 25 GB Increments
Snapshots Not Available
Backup and Recovery Not Available
Service Agreements
Service Availability Target 99.9%
Standard Support Window Best Effort
Monthly Maintenance Window Maintenance Occurs 1800 – 0800 Local Business Hours Only
Windows: Every other Thursday
Order Fulfillment SLA On Demand via Service Catalog
Service Costs
1cpu x 2gb VM Option $ per Month (does not include storage)
2cpu x 4gb VM Option $$ per Month (does not include storage)
Per GB of Storage Allocated $ per GB per Month
CITEIS EXPRESS (on Demand Services)
Note: Service is capped at 500 VMs and 10Tb of Storage. Once consumed, new requests will not
be fulfilled until existing VMs expire or released by clients
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-27% -24%
*Silver = 50% CPU resource reservation; 75% Memory resource reservation, Includes DC Networking / SAN
Typical Bare-Metal Average Virtual
TCO ($/Qtr)
8 CPU core + 32 GB
@ Dedicated Linux
2 vCPU core + 4 GB
@ Silver* Linux
Legacy Rack Mount Unified DC Infra +
CITEIS
Legacy Rack
Mount
Unified DC Infra +
CITEIS
Arch / Design 135 135 135 135
Implementation 122 20 69 9
Operation 421 271 483 314
Automation - 41 - 41
Software 30 30 119 119
Equipment 2212 1723 256 200
Facility 840 507 97 59
Total 3759 2727 1160 877
Updated: Q2FY11
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$4000
$3000
$2000
$1000
0
2
4
6
8
Co
mp
ute
TC
O
($/Q
tr/O
S
ins
tan
ce
)
De
liv
ery
Tim
e
(we
ek
s)
(100% physical)
(50% virtualized)
(75% virtualized)
(80% virtualized)
Virtualization Unified Computing Cloud
TCO down
37% TCO down
27% TCO down
27%
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Legacy: Unified
Infrastructure:
vs. of DC Tile
Space:
10%
13 KW 4 KW of Power
Use (KW):
30% vs.
of Data
Cables:
42% vs.
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“The most profound technologies are
those that disappear.
They weave themselves into the fabric
of everyday life until they are
indistinguishable from it…”
Marc Weiser, 1991 Writing on Ubiquitous Computing
Xerox Palo Alto Research Center (PARC)
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Q&A
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Thank You