Need more information? Make sure to complete the six steps on Page 1 of this document and then call customer support at 800-437-3715.

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Everyday Mathematics 4 and Interactive Whiteboards: Set-Up and Recommendations Overview The following information provides suggestions on how to set up classroom Interactive Whiteboards (IWB’s) for use with Everyday Mathematics 4. There are many manufacturers of IWBs, but this document focuses on Promethean and SMARTBoard, the two most popular manufacturers. IWBs and their related software are a complex system and need regular maintenance like any other technology devices and software. New versions and patches are released regularly and often are needed to keep EM4 technology (and other technology) working optimally. MHE suggests that you work with your IT support team to ensure that your software is kept up to date at all times to ensure the best teaching experience.

If you experience an IWB-related issue, we ask you do the following prior to calling customer support.

1. Ensure that your computer or tablet meets the minimum system requirements of

the ConnectED platform. This is the platform on which EM4 technology lives. You can check this here: http://help.k12.mhedu.com/systemcheck/

2. Make sure that you are using the latest version of the IWB software. See tips on

how to check and update your software in subsequent pages of this document.

Promethean Active Boards Page 2 SMART Boards Page 6

3. Make sure that you are using the latest version of your web browser. We

recommend Chrome and Firefox. See Page 9 for instructions on how to update your browser.

4. If you are using a SMART Board, make sure and turn off the SMART Ink tools.

5. If you are using a Promethean Board, calibrate with 25-point precision.

6. If the issue persists, note the grade, lesson, and activity (or slide) in which you experienced the issue. Call Customer Support at 800-437-3715.

VERSION 1 Updated: 10/1/15

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Promethean Activ Boards Recommendations and Software Update Guidelines

Current Version of ActivInspire: Version 2.4.66 Current Version of ActivDriver: Version 5.9.22

Everyday Math 4 has been tested with ActivInspire Version 2.4.66 and ActivDriver Version 5.9.22

Promethean Support Sites Promethean has two main sites, one for product information (Promethean World) and one for technical support (Promethean Planet). If your district uses Promethean IWBs, we suggest joining Promethean Planet as they have a very robust support community that is very helpful.

Product Site http://www.prometheanworld.com/ http://www.prometheanplanet.com/ Software Downloads http://www.prometheanplanet.com/en/Support/ProductFamilyPage.aspx?productFamily=6

Need more information? Make sure to complete the six steps on Page 1 of this document and then call customer support at 800-437-3715.

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What do you do if you need to update your Promethean ActivInspire software? Oftentimes, the issues teachers experience with SMART Boards and Everyday Mathematics are due to the need to update the SMART Board software and the web browser used to access Everyday Mathematics technology. The next few pages describe how to check and update SMART Board software. See page xx for instructions on how to update your browser. Step 1 (for PCs) Check for the version of ActivInspire and the ActivDriver installed on your computer. To check the ActivInspire version on a PC, first open ActivInspire. Click “Help” in the menu bar at the top left, and then click “About.” You will see a window that looks like this: To check the ActivDriver version you have, right click this icon in the bar at the bottom of the screen on your computer, and select “Control Panel.” You will see a window that contains the ActivDriver number.

This is your ActivInspire version number.

This is your ActivDriver version number.

Right click on this icon and select “Control Panel.”

Need more information? Make sure to complete the six steps on Page 1 of this document and then call customer support at 800-437-3715.

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Step 1 (for Macs) Check for the version of ActivInspire and the ActivDriver installed on your computer. To check the ActivInspire version on a Mac, first open ActivInspire. Click “Help” in the menu bar at the top left, and then click “About.” You will see a window that looks like this:

To check the ActivDriver version you have, right click this icon in the bar at the bottom of the screen on your computer, and select “Control Panel.” You will see a window that contains the ActivDriver number.

This is your ActivInspire version number.

This is your ActivDriver version number.

Need more information? Make sure to complete the six steps on Page 1 of this document and then call customer support at 800-437-3715.

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Step 2 If your version is not up-to-date, visit the main software support page at Promethean Planet. Click on the ActivInspire icon.

http://www.prometheanplanet.com/en/Support/ProductFamilyPage.aspx?productFamily=6 Step 3 Download both ActivInspire and the appropriate ActivDriver. Make sure and choose the appropriate ActivDriver based on the type of computer you have. Step 4 Find the file(s) you downloaded and double-click them to start the install.

Step 1 Click the ActivInspire icon.

Step 2 Click the link for the appropriate download you need.

Once you download it, the ActivDriver file looks like this.

Need more information? Make sure to complete the six steps on Page 1 of this document and then call customer support at 800-437-3715.

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SMART Boards Recommendations and Software Update Guidelines

Current version of SMART Notebook: Version 15.1 Everyday Math 4 has been tested with both Version 11.4 (available for free) and Version 15.1 of SMART Notebook.

Important!!! SMART Ink MUST be disabled when using a SMART Board with

Everyday Mathematics 4 ePresentations.

The software that supports SMART Boards has two main version families. Any user with a SMART Board can download SMART Notebook v11.4 for free. Versions past 11.4 require a paid license key. If you need help identifying what your school is entitled to please contact your school or district IT support team.

SMART Support Sites Promethean has two main sites, one for product information (Promethean World) and one for technical support (Promethean Planet). If your district uses Promethean IWBs, we suggest joining Promethean Planet as they have a very robust support community that is very helpful. Primary Site http://education.smarttech.com Support Site http://smarttech.com/Home+Page/Support/Browse+Support Software Downloads http://smarttech.com/Home+Page/Support/Browse+Support/Download+Software

Need more information? Make sure to complete the six steps on Page 1 of this document and then call customer support at 800-437-3715.

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What do you do if you need to update your SMART Board software? Step 1 Always make sure that SMART Ink is disabled on the computer that is attached to your SMART Board. Try accessing the ePresentations again and see if this solves the problem. Step 2 Check for the version of ActivInspire and the ActivDriver installed on your computer. On PC, open the Windows menu by selecting the Windows icon in the bottom left of your screen, and type SMART Product Update in the search bar.

Make sure that SMART Ink tools are off.

SMART Ink Settings for Mac SMART Ink Settings for PC

These are your product and driver versions.

Mac View PC View

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Step 3 If your version is not up-to-date, visit software download page at the SMART Tech site, and follow the instructions. If you do not know your key, check with your school or district IT coordinator. Download Link: https://education.smarttech.com/products/notebook/download Step 4 If your district or school did not purchase a license for the most current version, you should still make sure you have at least Version 11.4. You can download this by clicking on “Looking for an older version of Notebook?

As an extra step, review system requirements to make sure your computer meets the SMART Board requirements.

Enter your license key here. Check with your IT coordinator if you do not know your key.

Click here if you need to download an older version.

Need more information? Make sure to complete the six steps on Page 1 of this document and then call customer support at 800-437-3715.

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How do I update my web browser? We recommend Chrome, Firefox, and Safari (Mac only) as the web browsers to use with Everyday Mathematics 4 ePresentations. These browsers are constantly being updated, so it is important to check that your version is up-to-date when you experience any issues with ePresentations. Updating Chrome Click on the button with three horizontal lines in the top right of the browser window. Then select “Help and about” and then “About Google Chrome.” You will see text indicating which version you have, and whether it is up-to-date.

Need more information? Make sure to complete the six steps on Page 1 of this document and then call customer support at 800-437-3715.

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Updating Firefox Click on the button with three horizontal lines in the top right of the browser window. Then click the “?” icon at the bottom of the panel, and then select “About Firefox.” A window will pop up and let you know the current version you have and whether you need to update the software.

Need more information? Make sure to complete the six steps on Page 1 of this document and then call customer support at 800-437-3715.

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Updating Safari This is taken from the help documentation at https://support.apple.com/en-us/HT201541.