April 18, 2023
Everything You Ever Wanted to Know
About
Employee Engagement
Mark TothChief Legal Officer – North America
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Tweet along: #mpwebinar
Follow Mark on Twitter: @manpowerblawg
Find us on Facebook: facebook.com/manpowerUS
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Official DisclaimerThe presentation you are about to witness should not
be relied upon or construed as legal and/or medical advice.
Failure to stay awake for the remainder of this presentation could result in potentially long-lasting side-effects, including severe disengagement, plummeting productivity, increased litigation and/or severe gastrointestinal discomfort from having to do all the work in your company because everyone else leaves.
Please consult with your own HR and/or Legal departments before making any major policy and/or procedure changes.
You have been warned.
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Disengagement Dangers
• Turnover
• Customers
• Unions
• Lawsuits
• Health
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Textorama414/751-0126
Which department is typically the least engaged?
A. Sales
B. HR
C. Marketing
D. Finance
E. IT
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Stop Before You Start
• The enemy: us
• The problem: dumb meetings
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9 weeks
Sources: ManpowerGroup Employment Blawg; Verizon; Infocom
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Engagement Time
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ManpowerGroup | April 18, 2023 15Source: ManpowerGroup Employment Blawg
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ManpowerGroup | April 18, 2023 16Source: SHRM
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Textorama414/751-0126
Which department is typically the least engaged?
A. Sales
B. HR
C. Marketing
D. Finance
E. IT
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Engagement Past
• Engagement shmengagement
• Loyalty / happiness / satisfaction
• Disengaged engagement
• All measurement, no action
• 1 size fits all
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Poll Question Where does pay rank among the top four engagement drivers?
A. #1
B. #2
C. #3
D. #4
E. It doesn’t
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Engagement Myths
• Soft & fuzzy HR initiative
• 1 size fits all
• Survey & you’re done
• HR can fix everybody
• Too much engagement is bad
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Engagement Realities
• Higher up = more engaged
• Closer to clients = more engaged
• More tenured = more engaged
• Older = more engaged
• Gender = same
• Centralized/decentralized = same
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ENGAGEMENT =
Emotional and intellectual
commitment to mission
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PollQuestion
What’s the #1 thing leaders can do to increase employee engagement?
A. Communicate clear strategy
B. Manage change effectively
C. Reduce inefficiency
D. Show that you value employees
E. Buy a yacht, golf excessively and generally ignore employees
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Envision • Where are we going?
• Bold, clear & inspirational
• Trust or bust
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Textorama414/751-0126
What’s the best way for a manager to engage employees?A. Have an all-day staff meeting
B. Assign them stretch assignments
C. Increase pay by 58%
D. Have a 1-1 discussion about career development
E. Make every day “Jeans Day”
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Empathize • Do you get me?
• Motivations + strengths Gaps
• Know or no
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Textorama414/751-0126
What’s the best way for a manager to engage employees?A. Have an all-day staff meeting
B. Assign them stretch assignments
C. Increase pay by 58%
D. Have a 1-1 discussion about career development
E. Make every day “Jeans Day”
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Enhance • Where am I growing?
• Close gaps Strrrrretch
• Grow or go
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Empower • Do you trust me?
• Role relevance
• Flex or wrecks
“The vision is really about empowering workers, giving them all the information about what’s
going on so they can do a lot more than they’ve done in the past.”
Bill Gates
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Evaluate • How am I doing?
• Truthful and timely
• Score or ignore
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PollQuestion
Let’s say you’re taking a break at work. Which of the following is scientifically proven to boost your overall mood and productivity?
A. Surfing the web
B. Drinking coffee
C. Taking a walk
D. Praising a co-worker
E. Listening to music
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Encourage • Do you appreciate me?
• Real, relevant, recurring
• Thanks beat spanks
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5.6:1.36:1
vs.
Source: Harvard Business Review
5.6:1vs.
.36:1
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5.6:1.36:1
vs.
Source: Employee Engagement 2.0
47%
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5.6:1.36:1
vs.
Source: The Orange Revolution
70%
“Psychologists have studied reward
and punishment for a century, and the bottom line is perfectly clear:
Reward works better.”Harvard Business Review
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Generally ignore your
employees? The chances
they will be disengaged are:
Focus on employee
weaknesses?The chances they will be
disengaged are:
Focus on employee
strengths? The chances they will be
disengaged are:
40% 22% 1%
Sources: Right Management, Gallup
What kind of leader are you?
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Make it Stick • Pulse
• Integrated
• Everyone
• Dialogue
• Action!
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Reflection
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The Future
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EngagementFuture
• Engaged engagement
• 1 size fits 1
• eNPS?
• CSR?
• Gaming?
• ROWE?
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Supplements
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Supplements • PPT + Notes
• SlideShare
• Your Engagement Top 40
• Factoid Summary
• Right Management
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Results
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Commitment
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Textorama414/751-0126
What ONE THING will you do to improve engagement
in your organization?
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marktoth.com@manpowerblawg
Interested in learning more about ManpowerGroup’s engagement capabilities?
Contact: Michael HaidRIGHT MANAGEMENTSVP of Talent Management – the [email protected]
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Coming soon…Employment Law Talk Show
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Tell us what to talk about
What topics would you like
us to cover with our special guest stars from:
A. Government
B. HR
C. Plaintiff law firms
D. Company law firms