Date post: | 20-Oct-2014 |
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Technology |
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IPsmarx
SIP Trunking SolutionSEPTEMBER 12, 2013
TODAY’S AGENDA
• About IPsmarx• Some Facts about SIP Trunking and the VoIP
Market• The Industry as We Saw It• Features of the IPsmarx SIP Solution• Key Differentiators• How to work with IPsmarx• Questions & Answers
Who is IPsmarx?The Leading Prepaid & VoIP Solution Provider
Supporting 1,000 VoIP Service Providers in over 75 Different Countries
Delivering Award-Winning VoIP Solutions since 2001
Successful in Helping Startups Grow and Enterprises Expand with VoIP
We Deliver the Technology, Support, and Training Needed to Start and Grow a Successful Prepaid & VoIP Business
Our System Promise
USEFUL&
USER FRIENDLY
WHY SIP TRUNKING?LET’S TALK ABOUT
What is SIP Trunking?
• SIP is a protocol that allows voice to travel over the Internet.
• SIP Trunks combine voice and data networks to simplify networks and to eliminate the reliance on PRI/analog systems.
• Using SIP Trunks allows companies to unite remote branches and workers affordably – however geographically dispersed.
Why your Customers want you to provide SIP
MAJOR BENEFITS DETAIL
COST-SAVINGSReduction in number of PSTN circuits
Reduction in amount and cost of hardwareReduction in unused circuits
FLEXIBILITY & MOBILITYReal-time provisioning, with ease
Calls can be sent anywhere the IP network can reach
DECREASED COMPLEXITYFewer circuits at remote sites
Local, LD, and WAN calls all over the same linkPotential reduction in Carriers
BUSINESS CONTINUITY Easy re-direction of calls
Why you should want to provide SIP Trunking
MAJOR BENEFITS DETAIL
REDUCTION IN OPERATING COSTS Reduction in amount and cost of hardware
SIMPLIFYING VENDOR MANAGEMENT
Providers, Services/Products, Customers – all in one place
EXPANDING REVENUE POTENTIAL
PSTN – POTS LINES’ business is decreasingNO VOICE – Increase Share of Customer Wallet
“Show Me The Money!”*
• Global VoIP Market 2012 Revenue:$63 Billion (up 9% from '11)
• Forecast for combined market for enterprise VoIP & residential IP phone services: $83 Billion in revenue by 2017
• Cloud-based communication services’ 2012 revenue up 17% from 2011
• SIP trunks jumped 83% in 2012 from the previous year, as multi-site businesses adopt SIP trunking for cost savings and flexibility
* Infonetics Research
Simply Put:
WHY IPSMARX?LET’S TALK ABOUT
WHERE CAN YOU GO?
SOFTSWITCH PLATFORM
SIP TRUNKING
E-Store Billing Packaging
MULTI-TENANT
IP PBX
Call Features
VOIP TERMINATION
Least-Cost Routing
What we saw in the industry
What we saw What we didn’t like
Many DID Providers, Many Channels, Manual Vendor Management is tough
Difficult to manage inventory of DIDs and Channels – especially from Different Vendors
Lack of Integrated Billing Billing is complex and requires hardware hacks
Costly Customizations for Soft-Switches
Highly Customized Soft-Switches make management scarce
Impossible ROI Calculation Difficult to Assess Product Profitability
Hardware Limitations Either Limited to 100 Concurrent Calls, or Cost-Prohibitive
A Quick Example
What we built into our SolutionWhat we built What it means for you
Vendor Inventory Management Manage Channels and DIDs from any number of providers to any number of clients without managing separate interfaces
Automated Billing You pick the frequency and delivery method
Reporting Functionality Centralized Reporting for multiple providers, products, and clients
Scalable Hardware (Adoptability) Multiple Hardware Choices for Start-ups, small-, medium-, and large-Service Providers
User-Friendly Operating System Windows 2008
VENDOR MANAGEMENT
• Manage DID Providers & Pools– Contact Information– Prices/Costs, Rate Type
• Manage & Provide inventory 24hrs/day
PACKAGING PRODUCTS
• Mix and Match SIP Providers and Channels• Provision Customers for Necessary Capacity• Charge by Minute, by Month, by Channel, or by Call• Create Premium Add-Ons for packages
SYSTEM REDUNDANCY
• Failover to Secondary IP, and PSTN line• High-Availability/Replication for multiple servers (failover <1 min)
E-Store/E-Commerce
• Customize Payment Options:– Customer Account, Credit Cards, Paypal, Invoice, Vouchers
• Build Email Templates• Manage Registrations & Custom Fields
REAL-TIME REPORTING
• CDR Reports include– ASR (Average Success Ratio)– ACD (Average Call Duration)– Per-Product Profit Analysis
• Call Monitoring– Troubleshooting Customer Tickets
• Account Management– Suspension Rules
Our SIP Trunking Solution Module
SOFTSWITCH PLATFORM
SIP TRUNKING
E-Store Billing Packaging
SOME USE CASESLET’S DISCUSS
Provider Use Case 1 – Start-ups• Leverage the IPsmarx soft-switch to capture your share of the VoIP market• Scalability for continued growth
SOFTSWITCH PLATFORM
SIP TRUNKING
E-Store Billing Packaging
MULTI-TENANT
IP PBX
Call Features
VOIP TERMINATION
Least-Cost Routing
BUSINESS LAUNCH PROGRAM
• System Development• Hosting/Colo Vendor
Agreements• Vendor Selection
Assistance• Case Studies &
Marketing Knowledge
Provider Use Case 2 – PBX Providers
Global PBX Market Revenue dropped 4% in 2012, despite the year-over-year growth of UC segment of 8%
ADDING RECURRING REVENUE• Deeper Customer Relationships• Up-sell/Cross Sell on Services• Increased Business Valuation
Provider Use Case 3 - ISP
Own the entire communication budget, without needing to spend heavily on voice-related hardware
OWNING BUDGETS• Deeper Customer
Relationships• Up-sell/Cross Sell on
Services• Increased Stickiness• Greater Profit/Customer• Simplification of CX
QUESTIONS AND ANSWERS
THANK YOU FOR PARTICIPATING
For more information, visit: www.ipsmarx.com or,Email us at: [email protected] for a demonstration and a business discovery and analysis