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Evidence-based Coaching for Change: Webinar for Coaches COMMUNITY COLLEGE RESEARCH INTITATIVES Debra Bragg, Director Lia Wetzstein, Research Scientist CCRI, UNIVERSITY OF WASHINGTON-SEATTLE
Evidence-based Coaching for Change:Webinar for Coaches
COMMUNITY COLLEGE RESEARCH INTITATIVES
Debra Bragg,DirectorLia Wetzstein, Research Scientist
CCRI, UNIVERSITY OF WASHINGTON-SEATTLE
COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU
CONSULTANT AS COACH
Consultant:§ Is Subject Matter Expert (SME)§ Exchanges knowledge and skills§ Focuses on specific problem(s)
Coach:§ Builds relationships for long-term change§ Sets high expectations and holds colleges accountable
for translating goals into outcomes§ Advises, guides, and nudges toward success
SAMPLE ACTION PLAN #1
COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU
Goal: Explain the importance of implementing Guided Pathways and get campus community engaged and excited about this work.Action Steps:1. Consultant meets with leadership team to learn about their
knowledge and commitment to Guided Pathways as well as initial steps taken, if any.
2. Discuss committee structure for Guided Pathways team(s) at the college.
3. Consultant provides Guided Pathways overview to Guided Pathways team(s).
4. Determine timeline for communicating the importance of implementing Guided Pathways at the college.
SAMPLE ACTION PLAN #2
COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU
Goal: Assess Current Advising Practices and Determine Revisions NeededAction Steps:1. Consultant provides tools such as the Advising Rubric and CCRC
Scale of Adoption surveys and discusses how to best use these tools.
2. College completes assessment tools.3. Consultant participates in discussion with Guided Pathways
Advising Team to review assessments.4. Identify one or two areas for improvement.5. Identify who at the college needs to be involved in
conversation about change.
COACHING FOR CHANGE
Focus Coach Change
FOCUS
ENSURE EVERYONE IS ON THE SAME PAGE
COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU
COLLEGE
What do we know?
How do we know it?
COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU
COLLEGE
What do we know?
How do we know it?
COACH
What do I know?
How do I know it?
ALIGNMENT IS CRITICAL
COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU
COLLEGE
What do we know?
How do we know it?
COACH
What do I know?
How do I know it?
ALIGNMENT IS CRITICAL
COACH
LEARNING TO CHANGE
COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU
What the college
wants to change
What changes
COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU
What the college
wants to change
What changes
Aspiration
Actual
COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU
What the college
wants to change
What changes
WHAT YOU DO
COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU
What the college
wants to change
What changes
WHAT YOU DO
HELP COLLEGES SET GOALS,
STRATEGIES & OUTCOMES
.
COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU
TIPS§Pre-meeting: Do your homework
§Do introductions – begin to build relationships
§Clarify initial assignments – mutual ground rules
§Acknowledge and value diverse perspectives
§Listen for organizational/contextual factors
§Help translate ideas into actions for change
§Agree on “next steps” (yours and theirs)
.
COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU
COACHING DIALOGUERoles Dialogue Examples
To probe Tell me more about X and factors that contribute to X.
To assess How will X lead to the change you desire?
To advise I think the college should try X and here’s why I think it’s a good idea…
To challenge I’m not sure I agree. Help me understand how the implementation of X will improve Y.
To support Yes, this is hard work. What support do you need to move forward and who should provide it?
COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU
ASSESSMENT & ACTION PLAN
New Jersey Center for Student Success
.
COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU
COACHES…
• Share subject matter expertise (SME)
• Use data to diagnose problems – encourage evidence-based approaches
• Understand how college decision-making processes work
• Support organizational learning through reflective practice, group problem-solving, communities of practice, etc.
• Model “equity-minded change leadership”
ASK QUESTIONS
COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU
To learn:Question examples
To challenge:ExamplesHow many people would be effected by this? What difference will this really make?Who will this change benefit? (equity)
COACHING TOOLKIT
COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU
§Subject matter expertise (SME) plus…§Group facilitation§Needs assessment/gap analysis§Strategic planning§Equity work - Critical reflective practice§Communities of practice§Research and evaluation§Etc.
CHANGE
ASSESS THE DIFFERENCE
ASSESS WHAT’S CHANGE
COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU
Ø Continually clarify expected outcomes Ø Answer the questions:
Ø What evidence will you and they gather about the change?
Ø Is progress being made?Ø How do you know?
Ø Coach for change – and document how the process is going with Student Success Center (SSC)
CHALLENGES & SOLUTIONS
COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU
Challenges:§Communication
§Context
§Culture
§Conflict
§Capacity
Solutions:§Face challenges
§Test assumptions
§Recognize differences
§Highlight strengths
Continue learning and growing (together)
Debra Bragg Director, Community College Research Initiative (CCRI)[email protected]
CONTACT
CCRI.UW.EDUCOMMUNITY COLLEGE RESEARCH INTITATIVES
