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Evolution of Education in Hospitality and Future Challenges Roches... · Evolution of Education in...

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Evolution of Education in Hospitality and Future Challenges Presented by: Loreto Manzaneque MARCH 19, 3:00 PM (Marbella Local Time) Webinar Series
Transcript
Page 1: Evolution of Education in Hospitality and Future Challenges Roches... · Evolution of Education in Hospitality and Future Challenges ... The rise and fall of Carly Fiorina (Robbins

Evolution of Education in Hospitality and Future Challenges

Presented by: Loreto Manzaneque MARCH 19, 3:00 PM (Marbella Local Time)

Webinar

Series

Page 2: Evolution of Education in Hospitality and Future Challenges Roches... · Evolution of Education in Hospitality and Future Challenges ... The rise and fall of Carly Fiorina (Robbins

Leadership

Page 3: Evolution of Education in Hospitality and Future Challenges Roches... · Evolution of Education in Hospitality and Future Challenges ... The rise and fall of Carly Fiorina (Robbins

What is a manager?

A manager will be expected to lay out the teams goals, assign work to each member and provide them the tools they need.

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What is a Leader?

Leadership is the art of creating the conditions for group of people to act towards achieving a common goal.

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Characteristics of Leaders

Vision

Leaders see 10 years ahead.

State concretely what success will look like

Clear vision of the possibilities and future of the organizations

Setting Goals

Operational,specific and measurable.

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Characteristics of Leaders

Communication skills

Leaders have to convert ideas into actions must be in touch with key individuals.

Be able to communicate their vision to investors, staff, customers, partners

Endless Curiosity

Of the world around them including the economy, technology, markets, politics, industry trends

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Characteristics of Leaders

Empower people Show collaborators how to accomplish a task Manage resistance to change Give them tools to succeed

Sense of Humor The ability to laugh at oneself Makes a pleasant atmosphere

Brings people closer

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Characteristics of Leaders

Take risks Encourage collaborators to take risks Give support

Share success Failure is an opportunity to learn

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Charisma

A special quality of leaders whose purposes, power, and extraordinary determination differentiate them from others.

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Business Case study

The rise and fall of Carly Fiorina (Robbins & Judge, 2007, p. 137)

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Carly Fiorina Ex-CEO HP

1)What mistakes did she make?

2)Qualities like charisma, vision, tenacity can become a

problem?

3)She completed 900 questions personality test, does it mean

these tests are not useful?

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Film

The Legend of Bagger Vance

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Film

Questions 1) What does it mean in the movie “see the field” 2) Why does Bagger Vance say “don’t think about it, feel it” 3) What does it happen when he goes into the woods?

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What is coaching?

Page 15: Evolution of Education in Hospitality and Future Challenges Roches... · Evolution of Education in Hospitality and Future Challenges ... The rise and fall of Carly Fiorina (Robbins

Origin of Coaching

What does it have to do with Coaching?

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What is Coaching?

Coaching is the process of identifying an individual’s desires, talents, dreams and give them confidence and skills to achieve their goals and aims.

Page 17: Evolution of Education in Hospitality and Future Challenges Roches... · Evolution of Education in Hospitality and Future Challenges ... The rise and fall of Carly Fiorina (Robbins

What is a Coach?

A Coach is a:

Facilitator

Potentiator

Paradigm detector

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The leader as Coach

Leaders-coaches engage both the hearts and the minds of individuals and team in using all of their talents to contribute to high performance results.

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The leader as Coach

Understand the organization’s direction and be empowered to work towards it using their best capabilities. The leader becomes a coach. To be an effective leader you must be an effective coach

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The leader as Coach

How can you increase your skills as a leader coach? You have to be aware of how you are, your strenghts, weaknesses and develop yourself before you can help others 1)Listen 2)Silence 3)Unconditional positive regard.

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Managerial Skills

Emotional intelligence

Time Management

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Emotional Intelligence

The ability to recognize your emotions, understand what they are telling you and realize how your emotions affect people around you. The components according to Daniel goleman are: Self-awareness, self-regulation, motivation, empathy and social relationship.

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Emotional Intelligence

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People with high emotional intelligence are usually

successful, WHY?

Emotional Intelligence

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Feedback

What is it? Communication about behavior When should you give it? For outstanding or poor performance

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Focus on controllable and specific behaviors. Keep feedback impersonal. Descriptive, not judgmental. Keep it job related, do not criticize. Keep feedback goal-oriented, not personal Make your feedback well timed Ensure understanding

How should you give feedback?

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Time Management

Any plan is only as good as the objectives that lie behind it. SMART objectives Specific Measurable Achievable Realistic Timed

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Time Management

1)Prioritizing Decide what tasks are urgent and important Avoid the natural tendency to concentrate on the simple

Page 29: Evolution of Education in Hospitality and Future Challenges Roches... · Evolution of Education in Hospitality and Future Challenges ... The rise and fall of Carly Fiorina (Robbins

urgent not urgent 1 - DO NOW

emergencies, complaints and crisis issues • demands from superiors or customers • planned tasks or project work now due

• meetings and appointments • reports and other submissions

• staff issues or needs

Subject to confirming the importance and the urgency of these tasks, do these tasks now. Prioritize according

to their relative urgency.

2 - PLAN TO DO

planning, preparation, scheduling • research, investigation, designing, testing • networking relationship building

• thinking, creating, modeling, designing • systems and process development

•developing change, direction, strategy

Critical to success: planning, strategic thinking, deciding direction and aims, etc. Plan time-slots and personal

space for these tasks.

3 - REJECT AND EXPLAIN

trivial requests from others • apparent emergencies • interruptions and distractions

• misunderstandings appearing as complaints • pointless routines or activities

Wherever possible reject and avoid these tasks sensitively and immediately.

4 - RESIST AND CEASE

'comfort' activities, computer games, net surfing, excessive cigarette breaks • chat, gossip, social communications

• daydreaming, over-long breaks • reading nonsense or irrelevant material

• embellishment and over-production Non-productive, de-motivational. Minimize or cease

altogether. Plan to avoid them.

Time Management im

port

ant

not

import

ant

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Time Management

2)Avoiding Procrastination Manage 'Your fear of doing things' you don't want to do.The best time to do something is usually NOW.

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Time Management

3) Breaking down tasks Break goals down into their components so that you can accomplish them one step at a time. Try to complete one task before you go on to the next. Reward yourself for achieving these goals to maintain your enthusiasm.

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Time Management

4) Persevering When things are not working out, you need to persevere and learn how to take a positive attitude towards frustration and failure. Mistakes are a crucial part of any creative process

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References

Nelson, D. L. (2012). Orgb (3rd Ed). Mason, OH: Cengage Learning. Redford, R. (2000). The Legend of Bagger Vance. Drama, DreamWorks Studios. Robbins, S. P., & Judge, T. (2007). Organizational behavior. Upper Saddle River, N.J.: Pearson/Prentice Hall.

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Intr

oducti

on t

o P

rofe

ssio

nal

Develo

pm

ent

Managem

ent

Skills

1

Thank you for your attention

Loreto Manzaneque (MS). Lecturer in Organizational Behavior-Management skills

and Talent Management Les Roches Marbella-International School of Hotel

Management [email protected]

www.lesroches.es https://www.linkedin.com/profile/view?id=43183654&

trk=nav_responsive_tab_profile

Tel. +(34)902 515 520


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