PowerPoint Presentation

Evolve Your Technology to Unified Communications

AIT Technical Meeting10th April 2013

Adrian Clinton-WatkinsManaging Director

1AgendaIntroductionThe Evolution of CommunicationBusiness Needs Today Vs. Communication ComplexityNew Collaboration ExperienceSingle Number Reach (Mobility)Unified MessagingInstant Messaging & PresenceSingle Sign on Software by GGR CommunicationsCost and ControlUnified Communication in Accountancy, Reeves Case StudyQuestions2

IntroductionsAdrian Clinton-Watkins CCIE #21806Managing Director 01905 825923acw@ggr.net

Richard WilliamsSales Manager 01905 825934rw@ggr.net

3Company founded in 1994

Networking and Data Communications Solution Specialists

Offices located in Droitwich, Worcestershire

Privately owned, Cash Rich, Debt Free

Customer Portfolio includes some of the UKs leading organisations

Subsidiary - Cornet Switching Systems

GGR Communications4

Customer Portfolio

The Evolution of Communication

The Old WayTelephoneLetter and FaxOffice based staffThe Internet & EmailComputersEmailMore mobile workforceCommunication ComplexityMultiple Devices Increased remote workers

6Communication Complexity

Face to face communicationOveruse of Email

In the time it took you to read this sentence, 20 million emails were sent

144.8 Billion emails are sent worldwide per day65% of all emails sent are spam11.2 hours average time spent reading and answering emails per week140 average of emails received per day48% of these emails are deleted27% of all emails are opened on a mobile device

July 2012 McKinsey Global Institute reportBusiness Needs TodayEasy access to business information, anytime, anywhere, on any deviceConnectivity for mobile devicesFaster decision making and competitive advantageEnhanced face to face communications without the need of time, travel and moneyContactable by colleagues, suppliers and customers on multiple devices at any timeImproved customer service and client careWork in multiple locations just as efficiently as in the officeSeamless communication across multiple devices and locations

9New Collaboration Experience

Intelligent Contact Routing

Virtual MeetingsVirtual Teams with Click to Call

High Fidelity On- Premises Conferencing

Streamlined Workflows

Office Communications on the Go

Customer Care

Conferencing

Enterprise Social Software

MESSAGING

IP CommunIcationS

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Single Number Reach/Mobility

Unified Messaging

Softphone on laptop, desktop or mobile deviceJabber clientMobilityCisco IP Desk Phone

Incoming CallStreamline communications, by giving callers one number to dial, and by redirecting incoming calls to multiple phones11

Unified MessagingAccess email, voice, and fax messages from a single inbox anytime, anywhere and on any device to respond quickly to colleagues with seamless communication across multiple devices

SpeechView converts speech to text and delivers the text version of the voice message to your email inbox so that you can take immediate action

12Instant Messaging & PresenceEscalation of communication13Seamless Communication

GGR Single Sign On

GGR software allows users to log in to their computer and the attached IP phone will automatically be logged in with their profile.

Increases efficiency End user manageability Supports hot deskingEmployees can work from any office at any desk

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Cost and ControlWorcester Community Housing report a 60% reduction in cost of voice calls with IP Telephony

Businesses that use a single vendor for IP telephony have a 43% lower total cost of ownership than those that use multiple vendorsReduce cost of mobile phone calls by using Voice over IP (VoIP)Maintain regulatory compliance - built-in security, encryption, archiving and call detail records help meet regulatory requirements. Entire view and control of network and business communications

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Unified Communications in AccountancyCASE STUDYThe Need

Strategic growth plansImprove client careReduce the use of voicemailTransform corporate cultureModernise the businessUpdate technology to facilitate growth

18The Solution

Cisco Unified Communications Manager Business Edition

Voice VideoPresence and IM Voicemail Wireless

19Cisco Jabber has transformed the way employees work

Presence of colleaguesClick to dialCall transferReduce internal calls Outlook and calendar integration

Single Sign On Software

More mobile workforceIncrease productivityEmployees can sign in at any deskWork in any office

The Outcome

Increased client careReduced voicemailMore productive workforceCompany working as one Increased competitive advantageSuccessful BYOD policy implementedHot desking and home working made easier

21Questions?

22Wireless and BYODCisco Wireless LAN Controllers ease management One wireless network across 5 offices seamless experienceIncreases productivityEnhances UC applications Voicemail, Jabber, MobilityGuest Wi-Fi enhancing client care

Case Study

23Active Directory Integration

GGR created software that added in a page to look at users to configure everything to do with their phone but this is in an interface that IT administrators are familiar with, simplifying the process and making management easier. GGRs software sits in the middle and synchronizes changes between the two. 24