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SAP Ear lyWat c hA ler t Overview

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Agenda SAP Ear lyWat c h Aler t

What is t he SAP Ear lyWat c h Aler t ? Ex ecu t i ve Summ ary

Benef i ts

Dat a Transfer

Value Propos i t ion

Dif ferenc e SAP Ear lyWat c h Aler t /

SAP Ear lyWat c h Chec k

Moni to r ing

Content

Serv ic e Proc edure

Sam ple Repor t w i t h Ex p lana t ions

Prerequ is i tes

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What is t he SAP Ear lyWat c h Aler t

Important technical data (Service Data) are extracted on the system forwhich a EarlyWatch Alert Check is processed and are transmitted via aremote connection to your Solution Manager, where the data are processed.

For your convenience data can also be transmitted to SAP directly andprocessed in SAP internal service system.

The data transferred includes only technicaldata with non sensitivecontent, which is transparent and manageable in transaction SDCCN.

The processing system analyzes this data and provides a clear overview of

the results in a report.

Keeping total cost of ownership low and the performance of your SAPsolution high is a tremendous value to your business a value delivered bySAP EarlyWatch Alert.

What is t he SAP Ear lyWat c h Aler t ?

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SAP Ear lyWat c h Aler tSAP Ear lyWat c h Aler t

Ex ecu t i ve Summ ary

potential problems at an early stage

bottlenecks- React to issues such as bottlenecks before they become critical- Know what is affecting the performance and stability of your solution

the following regularly and automatically:

- The performance of SAP systems- Essential administrative areas of SAP systems

- Greatly minimize the risk of downtime

by knowing what is affecting the performance andstability of your solution

The under ly ing conc ept is t o ensure smoot h operat ion of ind iv idualSAP system s by keeping you inform ed of the i r s ta t us and

a l low ing you t o t ake ac t ion , be fore severe tec hn ica l p roblems oc cur

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SAP Ear lyWat c h Al er t : Benef i t s 1 /4

The regular transmission and evaluation of performance and configurationdata serves as a basis for identifying potential irregularities in customersystems at an early stage.

SAP EarlyWatch Alert offers the customer a proactive service thatmakes it possible to identify standard problems before they turn intoacute problems. Suitable countermeasures are recommended in theresulting reports.

What a re t he benef i t s fo r t he cus t om er?

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SAP Ear lyWat c h Al er t : Benef i t s 2 /4

The availability of up-to-date data makes it easier for SAP support staff tosolve acute problem messages and significantly speeds up the problemprocessing procedure. This results in even greater efficiency in SAP's

support activities.

The results of the SAP EarlyWatch Alert are the basis for other SAP servicessuch as the

SAP GoingLive Functional Upgrade Check or

SAP EarlyWatch Check.

What a re t he benef i t s fo r t he cus t om er?

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SAP Ear lyWat c h Al er t : Benef i t s 3 /4

With SAP EarlyWatch Alert, the data collection and transfer for all remote sessions can be done

automatically.

the EarlyWatch Alert informs the customer about problems with the

data collection.

What a re t he benef i t s fo r t he cus t om er?

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SAP Ear lyWat c h Al er t : Benef i t s 4 /4

If you display the EarlyWatch Alert in SAP Solution Manager, you benefitfrom: Higher availability of graphics (on SAP Service Marketplace only a

limited selection is available) Concise, central administration, and archiving possible Summary of EWAs and selection of content via Service Level Reporting

What are t he benef i t s EWA in SAP Solut ion Manag er?

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SAP Ear lyWat c h Aler t Dat a Transfer

SatelliteSystem

SatelliteSystem RFCDatatransfer

RFC Data transfer

RFCDa

tatransfer

SatelliteSystem

SatelliteSystem

SatelliteSystem

SatelliteSystem

Alternative RFC Data transfer

SAP rec om m ends to ac t ivate EWA w hen you c onnect a SAP system

( Sate l l i t e sys t em ) to your SAP Solut ion Manager

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SAP Ear lyWat c h Aler t c om pared t o SAP Ear lyWat c h Chec k

The SAP EarlyWatch Alert is an automated tool provided by SAP to be runweekly.By using this tool, you can monitor the performance and the administrationof each SAP system in your solution landscape.The automatic checks carried out in the EarlyWatch Alert are being

developed constantly.Depending on the status of your system, the SAP EarlyWatch Alert willtrigger further services such as the SAP EarlyWatch Check.

The SAP EarlyWatch Check is normally performed over a remote connection

by a technical service engineer.During the service your system is being analyzed.The service engineer will also diagnose particularly complex problems anddevelop solutions.

What is t he di f ference be t w eenSAP Ear lyWat c h Aler t and SAP Ear lyWat c h Chec k ?

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EarlyWat c h Alert (EWA) and EarlyWat c h Chec k

SAP

Solution Manager

CustomerCustomer

SAP Supp ortSAP Suppor t

SAPSAP

Contact Customer

3

If red rating

automated forwardto SAP*

1

Send EWA Data

Sate l l i te

System

Sate l l i te

System

SAP

Solut ionManager

SAP

Solut ionManager

Collect Data Process EWA Data Check red rated EWAReport

Deliver Services

(for example Early

Watch)

45

Implement

recommendations

Check EWA Report

2

Implement

recommendations

Contact Customer and

create Service Plan

* forward also in case of initial connection and every four weeks

C

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SAP Ear lyWat c h Aler t Cont ent

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Cont ent 1 /4

To ensure opt im al support of your SAP syst em , SAP Ear lyWatc h Aler tchecks :

Hardware Configuration Software Configuration

Syst em Conf igura t ion

The per fo rm ance o f your sys tem is analyzed w i th respec t to t heaverage response t im es and t o ta l w ork load.

SAP Ear lyWatc h Aler t : Checks the current workload

Identifies the 15 transactions with the highest total response time

Provides a history of activity and average response times

Per form anc e Overv iew

C t t 2/4

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Cont ent 2 /4

The per formanc e o f your sys tem is ana lyzed w i th respec t t o w ork loadd is t r ibu t ion .

The SAP Ear lyWat c h Aler t show s:

Database load distribution at different times of day Typical database load peaks

Work load Dis t r ibu t ion

Your sys tem is ana lyzed w i th respec t to da i l y opera t ion to de tec tedproblems t ha t m ay impa i r sys tem opera t ion and stab i l i t y .

The SAP Ear lyWat c h Aler t c heck s:

The number of update errors

For large or rapidly growing tables

If the maximum number of jobs in spool is reached

The size of the batch input Log Files

For program errors (ABAP Dumps)

SAP Syst em Operat ions

Cont ent 3/4

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Cont ent 3 /4

The SAP Ear lyWatc h Aler t c hec k s your SAP System for :

Potential CPU bottlenecks or

Memory bottlenecks

Hardw are Capac i t y

The per fo rm ance o f your sys tem is analyzed w i th respec t to t he

database per form ance. The SAP Ear lyWat c h Aler t c heck s: Locally managed temp tablespace

If database parameters follow standard recommendations

Dat abase Per form anc e

The SAP Ear lyWatc h Aler t c hec k s:

Database growth levels

Tablespaces that may overflow in the near future

Dat abase Admin is t ra t ion

Cont ent 4/4

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Cont ent 4 /4

This sec t ion cont a ins the t rend analysis fo r key per fo rm anceind ic a tors (K PIs ). Diagram s or t ab les are bu i lt w eek by w eek a f te rac t ivat ing SAP Ear lyWatc h Aler t .

The d iagram s or tab les show t he deve lopm ent o f :

System activity

Response Time

System Operating

Hardware Capacity

Trend Ana lys is

Sam ple Repor t w i t h Ex p lana t ion

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Sam ple Repor t w i t h Ex p lana t ion

To help you unders tand yourSAP Ear lyWatc h Aler t repor t ,re fer t o t he sam ple repor t .

I t i s loca ted in t he SAPServ ice Market p lace atwww.serv ice .sap.com/ewa Media Library

Prerequis it es 1 /4

http://www.service.sap.com/ewahttp://www.service.sap.com/ewa

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Prerequis it es 1 /4

The main prerequ is i t es for us ingSAP Ear lyWat c h Aler t are:

A remot e connec t ion betw een your SAP com ponentand your SAP Solut ion Manager .

Your SAP System m ust be of m in im um re lease:

any SAP Netw eaver o r SAP WebAS in case o f ABAPs t ack

J 2EE Engine 6.40 in c ase of Java st ac k

rel eas e 3 .0D for SAP R/3

For ABAP s tac k : requi res m oni to r ing jobs o t becon f igu red co r rec t l y - check by imp lement ing SAPNot e 69455 , runni ng repo rt RTCCTOOL and

fo l low ing ins t ruc t ions for Java s t ack : requi res Solut ion Manager

Diagnost ic s to be setup and im plement at ion of SAPNot e 976054

Prere qui s i t es 2/4

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Prere qui s i t es 2/4

Set up t he Serv ic e Dat a Cont ro lCenter (SAP Not e 7635 61)

The Servic e Dat a Cont rol Cent er SDCC(N) is aservice t oo l t ha t p rov ides an overv iew o f theplanned serv ice sess ions. I t c arr ies out t hedat a c o l lec t ion in your SAP Syst em . This data

is then t ransfer red to e i t her your ow n SAPSolut ion Manager syst em or SAP.

SDCCN is c ont aine d in a l l ve rsions of ST-PIsinc e ST-PI 2005_1.

Prere qui s i t es 3/4

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Prere qui s i t es 3/4

Ac t ivat e SAP Ear lyWat c h Aler t

inc lude your SAP syst em in t o a so lu t ion inyour SAP Solu t ion Manager . Th is w i l l t r igger

t he f i rs t session .

t o send Ea rl yWatc h A le rt dat a d irec t l y t oSAP fo l low SAP Not e 207223

Prere qui s i t es 4/4

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Prere qui s i t es 4/4

Address spec ia l c ons iderat ionsfor c er t a in SAP c om ponent s(fo r ex am ple SAP BI , SAP SCM),dat abase p lat form s and R/3 re leases.

Impor tant No tesPlease f ind here most im por tant notes for serv icepreparat ion:

SAP Not e 91488 - SAP Suppor t Serv ice s: Cent ra lp repara t ion note

SAP Not e 976054 SAP Ear lyWat c h Aler t for non-ABAPcomponen ts

SAP Not e 144864 - SAP Remot e Serv ices : Techn ic a lprepara t ion

SAP Not e 69455 - Serv ic e too ls for Appl ic at ions ST-A/PI(ST14 & RTCCTOOL)

SAP Not e 207223 - Ac t iva t ing the SAP Ear lyWatc h A lert

http://service.sap.com/~iron/fm/011000358700000431401997/0091488http://service.sap.com/~iron/fm/011000358700000431401997/0976054http://service.sap.com/~iron/fm/011000358700000431401997/0144864http://service.sap.com/~iron/fm/011000358700000431401997/0069455http://service.sap.com/~iron/fm/011000358700000431401997/0207223http://service.sap.com/~iron/fm/011000358700000431401997/0207223http://service.sap.com/~iron/fm/011000358700000431401997/0069455http://service.sap.com/~iron/fm/011000358700000431401997/0144864http://service.sap.com/~iron/fm/011000358700000431401997/0976054http://service.sap.com/~iron/fm/011000358700000431401997/0091488

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Addi t iona l In form at ion

Fo r ad di t io na l i nf orm a t i on, v is it t h e SA P

Se rv ice Ma rke tp lace a t

www.serv ice .sap .com/ewa

Cl i ck Media L ib rary, PDF f i le Samp le Repor t w i thExplanat ion

http://www.service.sap.com/ewahttp://www.service.sap.com/ewa