Date post: | 31-Aug-2014 |
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EXAMPLE REGIONAL OP DASHBOARD
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Regional Operating DashboardMonth
LEGENDACRONYM DescriptionACRONYM DescriptionACRONYM Description
ACRONYM Description
ACRONYM DescriptionACRONYM Description
ACRONYM Description
ACRONYM Description
ACRONYM DescriptionACRONYM DescriptionACRONYM DescriptionACRONYM Description
ACRONYM DescriptionACRONYM Description
ACRONYM DescriptionACRONYM DescriptionACRONYM DescriptionACRONYM DescriptionACRONYM DescriptionACRONYM DescriptionACRONYM DescriptionACRONYM DescriptionACRONYM Description
Workforce Overview Updated this month
Headcount Growth Rate
Voluntary TerminationYTD Headcount Headcount by Location
COMMENTARY
For key assumptions around headcount , please see Appendix 4.
HIGH COST MID COST LOW COST
• This graph tracks the monthly differences in headcount.
Financial Overview
Monthly Spend YTD Spend by LOBYTD Total Spend by is $445.07mil
No updates this week
YTD direct expense is USD965 million
YTD Spend (‘000)
Unit 1
Unit 2
Unit 3
Unit 4
Unit 5
Unit 6
Unit 7
COMMENTARY• Blah, blah, blah commentary. Blah,
blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary.
• Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary.
A
A
B
B
UNIT 3 YTD Direct Expense
YTD Direct & Allocated Expense by Unit
UNIT 2 YTD Direct Expense B
Updated this monthFinancial Spend
UNIT 1 YTD Direct Expense A COMMENTARY• Blah, blah, blah commentary. Blah, blah,
blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary.
• Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary.
A
B
Uni
t 1
Uni
t 2
Uni
t 3
Uni
t 4
Uni
t 5
Uni
t 6
Uni
t 7
Uni
t 8
Uni
t 9
Uni
t 10
Uni
t 11
Uni
t 12
Uni
t 13
Pla
n
Last
Yea
r Pla
n
Pre
v Ye
ar P
lan
Pla
n
Last
Yea
r Pla
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Pre
v Ye
ar P
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Pla
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Last
Yea
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Pre
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Key Projects Updates in the Discussion Points area
Enterprise Mission Statement for current year
Drive Client Satisfaction by delivering a seamless user
experience
Modernize infrastructure and reduce operational risk
Reduce cost base through automation
Expand into key emerging markets:
Cambodia
Objective description Objective description Objective description Objective description
Ensure compliance with evolving regulatory environment
Transform infrastructure so that we can
understand Risk in real time
Hire the best, then make them better through
Associate Engagement as competitive differentiator
BIZ VISION & MISSION
STRATEGIC OBJECTIVES
PROJECT PORTFOLIO
HIGHLIGHTS
BA Project M
B Project N
C Project O
A Project P
BC Project Q
C Project R
A Project S
B Project A
B Project B
B Project C
B Project D
C Project E
A Project F
A Project G
B Project H
C Project I
A Project J
A Project K
A Project L
• Blah, blah, blah. Project status highlight that is curt enough to speak to audience
• Blah, blah, blah. Project status highlight that is curt enough to speak to audience
• Blah, blah, blah. Project status highlight that is curt enough to speak to audience
• Blah, blah, blah. Project status highlight that is curt enough to speak to audience
• Blah, blah, blah. Project status highlight that is curt enough to speak to audience
• Blah, blah, blah. Project status highlight that is curt enough to speak to audience
• Blah, blah, blah. Project status highlight that is curt enough to speak to audience
• No updates this week • No updates this weekDISCUSSION
POINTS
OUR OBJECTIVE 1 OUR OBJECTIVE 2 OUR OBJECTIVE 3 OUR OBJECTIVE 4 RISK MGMT EMPLOYEE ENGAGEMENT
A Project 7
A Project 8
A Project 9
A Project 10
A Project 11
A Project 12
A Project 13
C Project T
A Project U
C Project V
C Project W
B Project X
C Project Y
B Project Z
C Project 1
F
B Project 2
B Project 3
C Project 4
A Project 5
A Project 6
A – Product 1B– Product 2C– Product 3A -All
A
A
F
D
B
B
E
D
E
G
G
C
C
Key Projects (alternate view)IN-FLIGHT DEVELOPMENTS
KEY DELIVERIES
KEY IN-FLIGHT DEVELOPMENTS PROJECT VALUE TO BUSINESS PROJECT RAG DMAIC DETAILS PROJECT DETAILS
NEW REV
MORE REV
SAVE $
REDUCE
RISKMANDATE
CLIENT SAT
TRANSITIO
NSCHEDULE
RESOURCE
SBENEFITS
FINANCIA
LSOP
RISKET&
D PHASE PROJECT CONDITION
2010 FULL YEARCOST (US$K) DELIVERY
DATE**(MM/DD/YYYY)BIZ SPONSOR PROJECT NAME
PLAN ACT +FCST
Business Line Project Name P l l l l l l IMPROVE GREEN $299 $928 11/18/2011
Business Line Project Name P l l l l l l ANALYZE RED $1,167 $3,147 12/10/2010
Business Line Project Name P l l l l l l MEASURE YELLOW $383 $368 4/15/2011
Business Line Project Name P l l l l l l IMPROVE GREEN $1,166 $1,323 12/8/2010
Business Line Project Name P l l l l l l ANALYZE YELLOW $755 $756 12/17/2010
Business Line Project Name P l l l l l l IMPROVE GREEN $711 $985 7/23/2010
Business Line Project Name P l l l l l l IMPROVE GREEN $1,416 $1,789 7/16/2010
Business Line Project Name P l l l l l l ANALYZE GREEN - - 7/02/2010
Business Line Project Name P l l l l l l ANALYZE GREEN - - 7/30/2010
BIZ SPONSOR PROJECT NAME DESCRIPTION OF VALUE DELIVERED TO BUSINESS DELIVERY DATE(MM/DD/YYYY)
Business Line Project Name Description 6/11 to 6/15/2010
UPCOMING DEPLOYMENTS
BIZ SPONSOR PROJECT NAME DESCRIPTION OF VALUE DELIVERED TO BUSINESS DELIVERY DATE(MM/DD/YYYY)
Business Line Project Name Description 7/2/2010Business Line Project Name Description 7/16/2010Business Line Project Name Description 7/16/2010Business Line Project Name Description 7/13/2010
Key Metrics May Target RAG
Key Volumes 3-mth avg Process A 99 38,904
Process B 1,028 30,630
Process C 3,240 10,841
Process D 85 102,474
Process E 142 15,647
Operations Control # Exposure Aged items < 30days 24 13.49MM
30days<Aged items<90days 8 0.23MM
Aged items > 90days 5 0.59MM
Client Satisfaction Benchmark Benchmark 1 98.28% 85%
Benchmark 2 78% 80%
Benchmark 3 90% 80%
Benchmark 4 98.9% 95%
Commentary 1 Blah Blah Blah
Function 1 Function 2Updated for all groups
Function 3
G
G
G
GGG
Operations Overview
G
Key Metrics May RAG
Key Volumes # YoY Process A 51,026 13%
Process B 187,643 5%
Process C 1,637,233 1%
Process D 128,904 10%
Process E 1302 13%
Operations Control # Target Control 1 71% 70%
Control 2 93% 95% (a)
Control 3 41 75
Client Satisfaction # Target Benchmark 1 N/A TBD^ (b)
Benchmark 2 71% 80% (c)
Benchmark 3 93% 95%Benchmark 4 37 30 (d)
Commentary 1Blah blah blah
Commentary 2Yadda yadda yadda Yadda yadda yadda, Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yaddaYadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda, Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda, Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda
G
GA
R
Key Metrics May April RAG
Key Volumes Daily Avg. Daily Avg. %Diff
Process A268 95,002 6%
Process B1,859 831 3%
Process C110,832 11,467 6%
Process D1,165,481 50,392 5%
Process E11,196 367 47%
Operations Control Vol TargetControl 1
97 50
Control 23 0
Control 327 0
NotesScooby doo ah Scooby doo ah Scooby doo ah Scooby
doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah
A
AG
GRG
CONTROLS(INCREASED FOCUS ON ADDING & ENHANCING
CONTROLS)
RESIDUAL RISK
REMEDIATION(AGGRESSIVELY
ADDRESSING GAPS)
GOVERNANCE(ENSURING QUALITY OF PROGRAM PORTFOLIO)
Business Controls Updated this month
Risk 1 Risk 2 Risk 3 Risk 4
Risk 1 Risk 2 Risk 3 Risk 4
REGIONAL T&O OPERATIONAL RISK WATCH LIST REGIONAL T&O EMERGING RISK WATCH LIST
Accomplishment 1 Accomplishment 2 Accomplishment 3
KEY INITIATIVES
OPEN ISSUES
Accomplishment 1 Accomplishment 2 Accomplishment 3
Accomplishment 1 Accomplishment 2 Accomplishment 3
PROCESS PEOPLE
Accomplishment 1 Accomplishment 2 Accomplishment 3
SYSTEMS
Accomplishment 1 Accomplishment 2 Accomplishment 3
EXTERNAL EVENTS
TOTSource Type
UNIT A UNIT B UNIT C UNIT D UNIT E UNIT F UNIT G UNIT H UNIT I UNIT J UNIT K UNIT L UNIT M UNIT N UNIT OReg Audit Self
DIRECT 40 0 13 27 2 8 1 0 0 0 5 1 3 0 0 1 0 2 0
INDIRECT 11 1 7 3 1 3 0 1 0 0 3 0 0 0 0 0 2 0 1
SEV1 SEV2 SEV3
DIRECTGreen 0 14 25
Amber 0 0 1
INDIRECT Green 0 6 5
AU CN HK IN INDO JP KR MY PH SG TW TH
DIRECT 2 4 6 11 0 0 3 0 2 9 3 0
INDIRECT 0 0 2 1 0 6 0 0 0 1 1 0
PAST DUE OPEN RISKS
NO OF DAYS PAST DUE NO OF RISKS
Not Past Due 88
1- 30 days 0
>30 days 12
No dates 35
COMPLIANCE(REGULATORY POINT OF
VIEW & OUTLOOK)
INFORMATION SECURITY
BUSINESS CONTINUITY &
RECOVERY
Business Controls
• Accomplishment
• Accomplishment
• Accomplishment
• Accomplishment
• Accomplishment
• Accomplishment
PREVIOUS 30 DAYS
Activity 1
Activity 2
UPCOMING ACTIVITIES
Topic / Observation Topic / Observation Topic / Observation Topic / Observation Topic / Observation Topic / Observation
HOT TOPICS/ OBSERVATIONS
BCP STATUS BY COUNTRY RECOVERY PLANS TEST & EXERCISES
METRICS APACBusiness recovery plans current 99.5%Business recovery plans tested 96.2%
WORK AREA RECOVERY CENTER TEST STATUS TOTAL CRITICAL
ISSUESBuilding 1 Successful 24Building 2 Successful 0
Updated this month
COMPLETED: Completed 1 Completed 2 Completed 3IN PROGRESS: In progress 1 In progress 2UPCOMING: Upcoming 1 Upcoming 2
EXAM MANAGEMENT OUTSTANDING T&O REGULATORY ISSUES
Highlight 1 Highlight 2 Highlight 3
KEY HIGHLIGHTS
TOT COU COU
Direct Open 0 0 0Indirect Open 1 1 0
Unit 1 Unit 2 Unit 3 Unit 4 Unit 5 Unit 6
0 0 0 0 0 00 0 0 0 0 10 0 0 0 0 0
Open Issues SEV1 SEV2 SEV3
INDIRECT Green 0 1 0
REGULATORY CHANGES
C7 C8 C9 C10 C11 C12
C1 C2 C3 C4 C5 C6
COUNTRY REGULATORY CHANGES
Country Change
Country Change
Country Change
KEY PROJECT RAG STATUS
UNIT 1 UNIT 2 UNIT 3 UNIT 4
Project name
Project name
Project name *
Project name
* Pending budget approval
Project name
Project name
Project name
Project name
Project name
Project name
Project name
Project name
Project name
Project name
TECH INCIDENTS BY MONTH
Business Controls
TECHNOLOGY INCIDENTS
TECH INCIDENTS BY SUB-DIVISIONS (THIS MONTH) TECH INCIDENTS BY COUNTRIES
Updated this month
TECH INCIDENTS SUMMARIKES
Unit 1 Unit 2 Unit 3
Date Client Impact Severity Impact Statement Impacted
ChannelImpacted
LOBs Ref ID Incident Description Impacted regions
Asia Pac Impacted Country
Infra Host Region
4-May No 1 Name and impact Biz Unit Sub unit 22 Description Region Country Region
8-May Yes 2 Name and impact Biz Unit Sub unit 22 Description Region Country Region
17-May Yes 2 Name and impact Biz Unit Sub unit 22 Description Region Country Region
25-May No 3 Name and impact Biz Unit Sub unit 22 Description Region Country Region
OPERATIONAL INCIDENTS
MONTHLY OPS LOSSES ($) MONTHLY OPS LOSSES (# of ERRORS)MAR OPS LOSSES >10K
Description Description Description
MO
NTH
MO
NTH
MO
NTH
MO
NTH
MO
NTH
MO
NTH
MO
NTH
MO
NTH
J F M A M J J A S O N
Appendix: Where to go for details behind this report
TOPIC SUBJECT MATTER EXPERT (IF URGENT DETAIL REQUIRED)
Slide 1 Name
Slide 2 Name
Slide 3 Name
Slide 4 Name
Slide 5 Name
Slide 6 Name
Slide 7 Name
Slide 8 Name
Slide 9 Name
Slide 10 Name