EXBT 7 - SaminaSCI Goes Google

8/8/2019 EXBT 7 - SaminaSCI Goes Google

1/23

Migrating 15,000 users fromMicrosoft Exchange to Google Appsby Sanmina-SCI

Tony Aug, VP, Enterprise Apps, Sanmina-SCIElliot Tally, Director, IT Collaboration and Automation

Serena Satyasai, Product Marketing Manager, Google


2/23

Guest Speakers

2www.sanmina-sci.com

Elliot TallyDir, IT Collaboration and Automation

Elliot has more than ten years of experience in high-tech manufacturing and information systems and isresponsible for enterprise collaboration andmessaging systems, process automation andintegration.

Tony Aug

VP, Enterprise AppsTony has held a variety of leadershiproles since joining Sanmina-SCI in1996 and leads a global IT teamsupporting various aspects of thecompany's operations.


3/23

Agenda

Overview of Google Apps

Sanmina-SCI

Q&A


4/23

Google Solutions for IT

4

Develop innovative user-centric technology for businessesBacked by Googles core research and development1000+ people focused on serving IT customers20,000+ enterprise search customers3,000+ businesses sign up for Google Apps dailyOver 60% of the worlds top brands have Gone Google

*Based on Google's Enterprise customers listed in Business Week's 2008 "100 Best Global Brands List."


5/23

365/24/7 support 99.9% Uptime Mobile options Integration APIs Partner program Ad-Free

Google Apps Premier Edition for your domain

5

Disaster recovery, web-based Admin controls for MACs, usage reporting.With content monitoring and filtering, PETLS, anti-virus/spam by Postini.

GMail

Messaging

Personal, shared, public

Resource scheduling

RSVPs and updates

Video, voice, IM

Presence

Browser-based accessTalk (IM)

Calendar

Sites

Collaboration

Real-time collaboration

Word processing

Spreadsheets, presentations

Web-hosted video

YouTube for your domain

Secure, internal sharingVideo

Docs

Built-in spam protection

25GB storage

Fast search

Easy web publishing

Wikis, team space, blog

Permission-based sharing$50user/year

For details: http://www.google.com/apps/intl/en/business/features.html
http://www.google.com/apps/intl/en/business/features.htmlhttp://www.google.com/apps/intl/en/business/features.html


6/23

Postini Services by Google

ArchivingSecurity

Google Message Archiving Up to 10 years of retention

Admin search and restore

Investigations and messagehold features

Personal archives optional

Mbox/PST Import and Export Includes Message Security

Message Consolidationavailable as additional service

Google Message Security Cloud-based spam filtering

Zero-hour virus protection

Content monitoring and filtering

Policy-based secure transport

Google Web Security

Malicious site protection

Web policy management

Google Message Encryption

Automatic policy-basedencryption of message content

Disaster recovery, web-based Admin controls for MACs, usage reporting.Available stand-alone or as additions to Google Apps.

365/24/7 support 99.99% Uptime Partner program

For stand-alone services: www.google.com/apps/postini

$25 = 1yr($13 w/GAPE)

$45 = 1+yr($33 w/GAPE)
http://www.google.com/apps/postinihttp://www.google.com/apps/postini


7/23

Business as Usual!

7

Google and its partners provides tools and resources to help makeswitching to Google Apps fast and easy.

Tools andservices

Migration

For integration

APIs

Cross-platformsupport

Mobile

Web, Outlook,Mobile

Interfaces

Learn more at: deployment.googlapps.com
http://deployment.googleapps.com/http://deployment.googleapps.com/


8/23

ELECTRONICSMANUFACTURINGSERVICES

2010 Sanmina-SCI Corporation. Sanmina-SCI is a trademark of Sanmina-SCI Corporation.All trademarks and registered trademarks are the property of their respective owners.

Communications Enterprise Computing & Storage Multimedia Industrial & Semiconductor Defense & Aerospace Medical Automotive Renewable Energy

Google Apps at Sanmina-SCIElliot Tally, Director Collaboration & AutomationTony Aug, Vice President Enterprise Applications


9/23Sanmina-SCI Confidential

Sanmina-SCI Today

Sanmina-SCI is a flexible, lean and quality-driven EMS organization witha dedicated focus on key markets and high-end technology.

30 years of operating history- Headquartered in Silicon Valley

$5.2 billion in revenue (FY2009) Publicly traded Nasdaq: SANM Headcount:

- ~38,000 employees Global operations in 18 countries Advanced technology focus Dedicated end markets End-to-end manufacturing services Design and engineering solutions Vertical integration model Repair and logistics Single IT infrastructure



Communications

Medical Systems

Multimedia

Defense/Industrial/Automotive/Renewable Energy

Enterprise Computing & Storage

World-class Customers, Diversified Markets



Challenges of Prior IT Situation

Complexity Server overload: 100+ mail servers around the world ~15k mailboxes Desktop-installed email client Local personal file archives, server archives to tape Internally hosted IM solution, plus an external solution for voice/video Blackberry devices

Speed New capabilities = new software deployments/upgrades Need more collaboration, faster access to information Data required to run business accelerating

Flexibility Increased focus on differentiation rather than commodity



Why Google Apps?

Pros Existing Google Enterprise relationship for GSA Enhanced capabilities and capacity Rapidly improving without on-premise software installs or upgrades Organizational and employee responsiveness Rapidly flexible to grow as needed Simplified architecture, fewer servers

Apps Status Dashboard for issue awareness Centralized archiving and discovery via Postini Reduced messaging and collaboration TCO

Cons Significant end-user change

Web browser standard change required from Internet Explorer to Firefox IT skill sets would need to change Limited maturity of migration tools Local archives Questions about privacy and security



How Did We Decide?

Due Diligence and Testing Understood security, privacy, compliance Talked with others who had converted Lab use integrated SSO, existing email system, provisioning

Piloting (Mail, Calendar, Contacts) Moved 2, then 20, then 200 IT and tech savvy employees Appointments, mobile, offline, integrations Tried to break tools and our migration process Incrementally solved any issues at each pilot step Network bandwidth utilization study Organic growth of Docs/Sites

User feedback

And then more Piloting . . . Self-service process to attempt to achieve zero touch migrations Moved server inbox, contacts, calendar Encountered more issues, solved, addressed

Proved we could move remainder of the organization



Planning a Phased Migration

Tools and Data Installed or web client?

Google App Sync or Google IMAP upload? Self-Service migration tool with web-based admin portal Active Directory Google Apps account synchronization Mail, Calendar, Contact sync? PST uploads? User feedback

Scheduling Network capacity considerations Support capabilities Training and communications plan Business continuity

Special Considerations Executive/Admin pairs Mail merge users Blackberry users

Account termination process



Phases of Migration

P1 Initiation (Dec 08 Apr 09) 800 Migrated Systems testing and validation, integration, networks analysis

Train local experts Google Guides Create training documentation and think about change management

Enthusiastic supporters Business pilot users by hierarchical organizations

Determine when assisted migration is critical for success Create and refine hands-free, self-migration toolkit

P2 Validation (May Aug 09) 750 Migrated

P3 Execution (Sep Nov 09) 13,000 Migrated

P4 Completion (Dec 09) 500 Migrated

Migrate Exec + Admin pairs and special cases Deployment mode Maintenance mode Post-migration surveys

Quarterly newsletter creation

Mass Migration Global approach with assistance from Google Enterprise Apps Deployment Identify special cases

Daily onsite training



Training

Pre-migration Survey Determine email usage patterns and identify potential difficulties

Link to online training resources

Trained Google Guides Within Each Physical Location Daily conference calls for post-migration support Assist local users with personalized training Centrally consolidate feedback to admin team to refine training

Using Google Apps Site Created before migrations started How-To videos for each product Comparison I used to do this . . . How do I do it now? Tips & Tricks, FAQ, Help Requests

Post-migration Surveys

Automatically sent two weeks and 90 days after migration Feedback reviewed by admin team Supplementary training follow-up (online, in-person, written)



Results

Status

Completed ~15k migrations on schedule Met goal of 10 remaining on-premise servers

Provisioning and de-provisioning

Organic growth of Docs, Sites and even Video

Multilingual and accessible environment

Excellent IT visibility to email use

Significant change for end-users

Whats Next . . . Continue to refine and improve Follow-up training as new features are released



Lessons Learned

End-user change is hardest part (as expected)- Train on basics but also tips and tricks- Conversation threads- Surveys are very helpful to find ends of the happiness bell curve- Tough to discover all usage of email

Firefox is not as straightforward to manage/deploy as Internet Explorer

Hard cut-over versus dual-delivery worked well

Pilot users provisioned differently than migrated users IT team Know the APIs

The role of IT changes

Its an ongoing effort new changes from Google

12k+ Going Google in eight (8) weeks is possible

- With near-self-service model



Questions and Answers

Questions?


20/23

Security at Google

20

People

1

Technology

3

Process

2

Annual SAS 70Type II

Find out more at: www.google.com/apps/security

4th largest server manufacturer in the world - hardened, custom Linux stack Billions of $ flowing through our systems Millions of credit card numbers

o Data shared across serverso Data obfuscation on disko Data replication

Quick facts

On demand webcast:How Google Tackles IT Security
http://www.google.com/apps/securityhttp://www.google.com/apps/security


21/23

Continuous innovation delivered without hassles

21

Stay upto-date: http://googleenterprise.blogspot.com/

2008 2009

Google SitesBlackberry

Contact Sync

Sync forMicrosoftOutlook

Gmail VideoChat

68 feature releases 116 feature releases

GmailOffline

Google Videofor Business

BlackberryEnterprise

SeverConnector
http://googleenterprise.blogspot.com/http://googleenterprise.blogspot.com/


22/23

Google Apps customers

22

Enterprises Fortune 500 andPublic Sector

Academic and NonProfitOrganizations

Small and Mid-SizeBusinesses

More than 2 million businessesThousands of new businesses every day

More customer webcasts: Google Apps Innovators series on Youtube
http://www.youtube.com/view_play_list?p=EF628010E48669CEhttp://www.youtube.com/view_play_list?p=EF628010E48669CEhttp://www.youtube.com/view_play_list?p=EF628010E48669CE


23/23

Sign Up For A Free 30-Day Period Today

23

http://www.google.com/apps/business

http://www.google.com/apps/exchangehttp://www.google.com/apps/notes

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EXBT 7 - SaminaSCI Goes Google

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