EXCHANGE SERVER 2007 CURRICULUM GUIDE FOR MCT'S.doc

The Microsoft LearningExchange Server 2007 Curriculum Guide for

Microsoft Certified Trainers

Date: October 30, 2006

Table of ContentsHow to Use this Document...................................................................................................................... 1Creators of this Document....................................................................................................................... 2Overview of the Exchange Server 2007 Curriculum................................................................................2

Comparison of the previous Exchange courses/exams to the new ones............................................4Pre-RTM Content.................................................................................................................................... 7

Clinic 3910A: Getting Started with Microsoft Exchange Server 2007 (Beta 1)....................................7Hands-on Lab 3911A: Getting Started with Microsoft Exchange Server 2007 (Beta 1)......................9Course 3938A: Updating Your Skills from Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003 to Microsoft Exchange Server 2007..............................................................................11

Final Courses for Messaging Technology Specialists (Post-RTM)........................................................13General Audience Description...........................................................................................................13Course 5047A: Introduction to Installing and Managing Microsoft Exchange Server 2007...............15Course 5049A: Managing Messaging Security Using Microsoft Exchange Server 2007..................20Course 5050A: Recovering Messaging Servers and Databases using Microsoft Exchange Server 2007.................................................................................................................................................. 24Workshop 5051A: Monitoring and Troubleshooting Microsoft Exchange Server 2007......................28

Final Courses for Professional Enterprise Messaging Administrators (Post-RTM)................................33General Audience Description...........................................................................................................33Course 5053A: Designing a Messaging Infrastructure using Microsoft Exchange Server 2007........34Course 5054A: Designing a High Availability Messaging Solution using Microsoft Exchange Server 2007.................................................................................................................................................. 38

Appendix A: Additional Products in the Exchange Server 2007 Curriculum..........................................41Appendix B: Additional Audience Research..........................................................................................44

How to Use this DocumentThis document provides an early first look at the new Microsoft Exchange Server 2007 curriculum:

Skim the first few pages for an overview of the titles in the Exchange Server 2007 curriculum. These pages also summarize curriculum-design-team assumptions and advice.

Read the remaining sections of the document, as needed, to learn detailed information about all of the instructor-led training (ILT) products in the curriculum. These sections provide target audience descriptions, a module- and lab-level overview, and other course-specific details for each ILT product.

Appendix A provides information about the associated certifications, exams, books, and e-learning collections in the curriculum. These can be used as further context, leveraged for instructor preparation, or shared with your students as needed.

Appendix B provides additional audience trends pulled from our research.

Important: If this document was useful to you or if there is additional or different information that you would like to see in future curriculum guides for MCTs, please send feedback to [email protected].

Microsoft Learning 1

mailto:[email protected]

Creators of this Document Microsoft Learning team:

o Lori Kane ([email protected]), Exchange Curriculum Design Leado Karena Lynch ([email protected]), Exchange Curriculum Technology Leado Matthew Minton ([email protected]), Exchange Product Planning Leado Karl Dehmer ([email protected]), Exchange Audience Leado Kim Field ([email protected]), Director, Tech Community & Portfolio Design team

Additional contributors to the curriculum:o Internal Microsoft: Ken Jones, Martin Del Re, Greg Weber, Priya Santham, Jim

Clark, and multiple Exchange product group reviewerso Twelve non-Microsoft messaging SMEs and engineers from around the world

Overview of the Exchange Server 2007 CurriculumThere are two waves of Microsoft Learning products associated with Exchange Server 2007.

The first wave is the early, pre-RTM content (available prior to final release of software), which was designed for people interested in early information about Exchange Server 2007 to prepare for the launch of the new product. The second wave is the final, post-RTM content, which will be available after the final release of software. This wave contains ILT courses and certifications for both the Technology Specialist series and the Professional series.

The following diagram shows the planned courses and exams for those waves. For information about orderable dates for courses, see the Microsoft Partner Program site at https://partner.microsoft.com/US/program/competencies/learningsolutions/40013130 .


https://partner.microsoft.com/US/program/competencies/learningsolutions/40013130






IMPORTANT: Exchange Server 2007 is being released only as a 64-bit product. However, 64-bit systems are NOT required for teaching these Exchange Server 2007 courses. A 32-bit training and demonstration version of Exchange Server 2007 is being used for all courses. Most of the courses require hardware level 5 and Virtual Server 2005 R2.

Primary skills pathsThe courses in this curriculum were designed so that customers could either choose between them to meet a specific need or follow a recommended path through the curriculum. Here are some general recommendations:

For someone new or relatively new to Exchange Server 2007 and messaging technology: 5047A ->5049A ->5050A -> 5051A

For someone experienced working with Exchange 2000 Server or Exchange Server 2003:

o 3938A/B -> 5051A (for people who want to hone their Exchange Server 2007 & 2007 troubleshooting skills)–or–

o 3938A/B -> 5053A and/or 5054A (for people who want to learn about new Exchange Server 2007 features and then focus on design) –or–

o 5053A -> 5054A (for people only interested in honing their design skills)


Recommended combinations of coursesIf your organization prefers to provide 5-day courses, here are suggested groupings:

5047A + 5049A + 5050A can be taught as a 5-day package (similar to what the old course 2400C was for Exchange Server 2003)

5053A + 5054A can be taught as a 5-day package that focuses on design

Comparison of the previous Exchange courses/exams to the new ones

How have the certifications changed?For Exchange Server 2000 and Exchange Server 2003, the available certification is the +Messaging specialization, which requires candidates to pass two specialization exams in addition to the MCSA or MCSE requirements. As part of the new generation of certifications, the messaging-related certifications are now independent certifications rather than specialized certifications. For more information on Microsoft’s certifications, please refer to http://www.microsoft.com/learning.

The following certifications are related to Exchange Server 2007: MCTS: Exchange Server 2007

(Requires successful completion of 70-236 exam) MCITP: Enterprise Messaging Administrator

(Requires successful completion of 70-236, 70-237, and 70-238 exams)

How have the courses changed?The courses for Exchange Server 2007 are not simply revisions of the courses that were available for Exchange Server 2003; they were planned and designed from the ground up in collaboration with people who do the jobs in the real world. In the Exchange Server 2003 courses there wasn’t a distinction between the technology-specialist and professional levels as there is in the Microsoft Learning courses for Exchange Server 2007; however, there was a separation of the design course from the administration and troubleshooting courses. The following table provides a rough comparison of how the previous courses map to the new courses.

Exchange Server 2003 courses

Exchange Server 2007 courses

Comments

2400C 5047A, 5049A, 5050A

These courses are similar to the content that was covered in 2400, but this is not simply another revision to that course. The new courses were designed in collaboration with several people who do this work in the real world outside of Microsoft.

2009A 3938A/B These are the skills upgrade courses.2011A 5051A Both are primarily troubleshooting focused, and

there are some similar objectives between the previous course and this workshop. In 5051A, students will have more hands-on time to troubleshoot issues.

2008A 5053A Both courses are primarily design focused.


http://www.microsoft.com/learning

n/a 5054A There was not a dedicated high-availability course for Exchange Server 2003.

Curriculum Design Team Assumptions and Advice

Teaching scriptingAs a general approach, the curriculum design team decided not to separate out scripting using the Exchange Management Shell. This is covered in each course, where appropriate, to show how to perform tasks similar to what can be done in Exchange Management Console and to show when scripting is the better option (e.g., automation and bulk management). Students who want focused study on scripting should be referred to the two-hour e-learning course 5082AE, “Getting Started with Exchange Management Shell for Exchange Server 2007,” which focuses entirely on the Exchange Management Shell.

Different target audiences The Technology Specialist series titles (courses 5047 through 5951A) are targeted at a different audience than the Professional series titles (courses 5053A and 5054A). In general, several years of work experience separate the intended audiences of these two series of courses. This should be made clear to anyone considering teaching or attending these courses. See the audience descriptions later in this document for additional details.

Minimal overlap The final, post-RTM courses (courses 5047 through 5054) were designed together. This new curriculum was designed so that there is minimal overlap of content taught in these courses.

Using ILT training to study for an examAlthough all of the ILT courseware products can be used by individuals to help study for a certification exam, the claim should never be made that completing a course will ensure that a person will pass an exam. The Microsoft certification exams are designed to test competence, which, although supported by training products, is only fully gained via extensive hands-on experience with the technology (for the Technology Specialist series certifications) as well as years of on-the-job experience (for the Professional series certifications). Students looking for study aids for exams should be referred to the books and short e-learning courses listed in Appendix A.

Planned Exchange Server 2007 courses not currently being createdThe following courses are being considered for development in the future.

Possible technology-specialist courses still under consideration: Managing Exchange Server 2007 Mailboxes and Recipients (1-day, specifically for Help

Desk/Mailbox Operators). This course had significant overlap with course 5047A. The audience was slightly different from 5047A in that it focused only on Help Desk staff/mailbox operators who had to focus only on recipient objects. However, it was eventually decided that this audience would be better served by course 5047A.

Managing Unified Messaging Servers (1-day). This was pulled from the curriculum because Unified Messaging is expected to be an important but relatively specialized area that would not draw as many students. There are currently courses and certifications being looked at in the unified communications area, and this course could potentially be part of that effort.


Possible professional-series courses still under consideration: Managing and Optimizing a Messaging Infrastructure using Microsoft Exchange Server

2007 (2-days). We had limited resources for how many days of training could be developed in the professional series courses. The infrastructure and high-availability design courses were considered to be the more important courses to create.


Pre-RTM Content

Clinic 3910A: Getting Started with Microsoft Exchange Server 2007 (Beta 1)

Note: This clinic was built based on Beta 1 of Exchange Server 2007; currently, there are not plans for this to be updated to a later build.

Purpose statementThis 1-day clinic provides IT professionals already experienced with Microsoft Exchange 2000 Server or Exchange Server 2003 and who have a broad awareness of the new and important features and enhancements in Exchange Server 2007.

AudienceThe clinic is intended for current messaging IT professional and generalists who want to learn more about Exchange Server 2007. This audience must be familiar with messaging technologies and have at least 6 months of experience using either Exchange 2000 Server or Exchange Server 2003.

Participant prerequisitesThis clinic requires that participants:

Work regularly with Exchange 2000 Server or Exchange Server 2003.

Work regularly with Windows 2000 Server or Windows Server 2003.

Work regularly with Active Directory®.

Possess fundamental networking knowledge and experience.

Possess fundamental Windows Server 2003 knowledge and experience.

Scope and objectives This clinic will enable messaging IT professionals to understand the product features and tools of Exchange Server 2007, which will allow them to implement Exchange Server 2007 and provide a broad awareness of the deltas.

NOTE: For this early-release title, “messaging IT professional” was defined as the all-up IT population that works with Exchange.

The following are out of scope for this clinic. They may be mentioned, if applicable, but there are not detailed topics on them:

Live Communications Server

Instant Messaging

Windows SharePoint Services

SharePoint Server

Exchange 5.5

By the end of this clinic, participants will be able to:

Contrast the features of Exchange Server 2007 with earlier versions of the software.


Describe how to make the best use of the new features of the Exchange Server 2007 architecture.

Describe how Exchange Server 2007 will benefit users.

Summarize the most important new features of Exchange Server 2007.

Compare the GUI method of installation to the command-line method of installation.

Compare the Exchange Management Console to the Exchange Management Shell and evaluate which to use in a given situation.

Evaluate how Exchange Server 2007 introduces efficiencies into the administration of recipients.

List best practices for the administration of Exchange Server 2007.

Compare Exchange Server 2007 Client Access servers with Front End Servers in earlier versions of Exchange.

Identify how the administration of Exchange Server 2007 requires less time than the administration of previous versions of Exchange Server.

Evaluate which Exchange server role is appropriate in a given scenario.

Discuss how Exchange Server 2007 can improve your organization security and compliance with corporate policies.

Describe how you can achieve higher availability with Exchange Server 2007 versus earlier versions of Exchange.

List the major improvements to the Exchange architecture and the advantages of each improvement.

List best practices for enabling users to access their messages.

Summarize the features of Exchange Server 2007 Unified Messaging.

Clinic outlineThe clinic contains the following sessions:

Session 1: Overview of Microsoft Exchange Server 2007

Session 2: Overview of Exchange Server 2007 Administration

Session 3: Overview of Exchange Server 2007 Architecture

Session 4: Overview of Unified Messaging in Exchange Server 2007


Hands-on Lab 3911A: Getting Started with Microsoft Exchange Server 2007 (Beta 1)

Note: This HOL was built based on Beta 1 of Exchange Server 2007; currently, there are not plans for this to be updated to a later build.

Purpose statementThis 1-day stand-alone, hands-on lab provides IT professionals who are already experienced with Microsoft Exchange 2000 Server or Exchange Server 2003 with a broad awareness of the new and important features and enhancements in Exchange Server 2007.

AudienceThe stand-alone, hands-on lab is intended for current messaging IT professional and generalists wanting to learn more about Exchange Server 2007. This audience must be familiar with messaging technologies and have at least 6 months of experience using either Exchange 2000 or Exchange 2003.

Participant prerequisitesThis stand-alone hands-on lab requires that participants:

Work regularly with Exchange 2000 Server or Exchange Server 2003.

Work regularly with Windows 2000 Server or Windows Server 2003.

Work regularly with Active Directory®.

Possess fundamental networking knowledge and experience.

Possess fundamental Windows Server 2003 knowledge and experience.

Scope and objectives This clinic will enable messaging IT professionals to understand the product features and tools of Exchange Server 2007, which will allow them to implement Exchange Server 2007 and provide a broad awareness of the deltas.

NOTE: For this early-release title, “messaging IT professional” was defined as the all-up IT population that works with Exchange.

The following are out of scope for this hands-on lab: Live Communications Server

Instant Messaging

Windows SharePoint Services

SharePoint Server

Exchange 5.5

Stand-Alone Hands-on Lab outline

Lab 1: Installing Exchange Server 2007 Exercise 1: Installing Exchange Server Using the Graphical User Interface Exercise 2: Verifying a Successful Exchange Server Installation


Exercise 3: Installing Exchange Server Using MONAD ScriptsLab 2: Administering Exchange Server 2007

Exercise 1: Using the Exchange Management Console Exercise 2: Using the Exchange Management Shell (MONAD) Exercise 3: Creating Administrative Scripts

Lab 3: Administering Server Roles and Mailboxes Exercise 1: Moving Mailboxes Between Mailbox Stores Exercise 2: Configuring Exchange Server 200n Auto-Discovery

Lab 4: Configuring Server Mail Flow and Rules Exercise 1: Performing a Command-Line Installing of Exchange Exercise 2: Enforcing Compliance by Creating an Ethical Firewall

Lab 5: Using and Administering Exchange 200n Client Access Exercise 1: Administering a Client Access Server Exercise 2: Using Outlook Web Access

Lab 6: Setting Up Policies, Archiving, and Compliance Exercise 1: Configuring E-mail Life Cycle Policies

Lab 7: Using Exchange 200n Local Continuous Replication and Cluster Continuous Replication Exercise 1: Using Exchange 200n Local Continuous Replication Exercise 2: Using Exchange 200n Clustered Continuous Replication


Course 3938A: Updating Your Skills from Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003 to Microsoft Exchange Server 2007

Note: This course has been designed and developed. The information below reflects final title design. The “A” version of this course was developed on Beta 2 bits; an additional “B” version is planned that will be developed on final RTM bits.

Purpose statementThis 3-day course teaches IT professionals experienced on Exchange 2000 Server and Exchange Server 2003 how to deploy and administer Exchange Server 2007. This course will provide some information on planning the Exchange Server 2007 implementation but will not provide all of the knowledge required to design the implementation.

AudienceThe audience is IT professionals who operate in medium to large computing environments that use Windows Server 2003 operating system and Exchange Server. Typical environments in which these IT professionals work have the following characteristics:

Support users range from 200-100,000 or more. Have multiple physical locations. Typical products and technologies include Windows Server 2003, Exchange 2000

Server or Exchange Server 2003, Internet Information Services (IIS), Microsoft Windows SharePoint® Services, and network security products and technologies.

Participant prerequisitesThis course requires that participants have:

Working experience with Exchange 2000 Server or Exchange Server 2003 Familiarity and experience with a Windows scripting or command line scripting Working experience with Windows Server 2003 Working experience with Active Directory directory services in Windows Server 2003.

Scope and objectives By the end of this course, participants must be able to:

Describe the new features included with Exchange Server 2007, the Exchange Server 2007 deployment architecture, and the features from previous versions of Exchange that have been discontinued or de-emphasized in Exchange Server 2007.

Plan and implement an Exchange Server 2007 deployment. Administer Exchange Server 2007. Administer client access services in Exchange Server 2007. Manage message routing in Exchange Server 2007. Configure messaging security for Internet e-mail in Exchange Server 2007. Implement messaging policies in Exchange Server 2007. Implement high-availability and disaster-recovery solutions in Exchange Server 2007. Implement Unified Messaging in Exchange Server 2007

Course outlineThe course contains the following modules:

Module 1: Introducing Exchange Server 2007 Module 2: Deploying Exchange Server 2007 Module 3: Administering Exchange Server 2007 Module 4: Implementing Client Access Services in Exchange Server 2007


Module 5: Managing Message Routing in an Exchange Server 2007 Organization Module 6: Securing Messages with Exchange Server 2007 Module 7: Implementing Messaging Policies in Exchange Server 2007 Module 8: High Availability and Disaster Recovery in Exchange Server 2007 Module 9: Installing Unified Messaging in Exchange Server 2007

LabsModule 1 lab: Discussion: Introducing Exchange Server 2007

Module 2 lab: Deploying Exchange Server 2007 (optional lab) Exercise 1: Preparing for the Exchange Server 2007 Installation Exercise 2: Installing Exchange Server 2007 Exercise 3: Verifying the Exchange Server 2007 Installation

Module 3 Lab: Administering Exchange Server 2007 Exercise 1: Configuring the Mailbox Servers Exercise 2: Configuring Recipients

Module 4 Lab: Implementing Client Access Services in Exchange Server 2007 Exercise 1: Configuring Outlook Web Access Settings Exercise 2: Configuring ActiveSync Policies

Module 5 Lab: Managing Message Routing in an Exchange Server 2007 Organization Exercise 1: Configuring Message Routing for a Branch Office Exercise 2: Troubleshooting Message Routing Between Sites

Module 6 Lab: Securing Messages with Exchange Server 2007 Exercise 1: Configuring Message Routing for Internet E-Mail Exercise 2: Configuring Spam Filtering

Module 7 Lab: Implementing Messaging Policies in Exchange Server 2007 Exercise 1: Implementing Transport Rules Exercise 2: Implementing Messaging Records Management Rules

Module 8 Lab: High Availability and Disaster Recovery in Exchange Server 2007 Exercise 1: Configuring Windows Server 2003 Cluster Services Exercise 2: Installing and Configuring Exchange Server 2007 Active and Passive Nodes Exercise 3: Moving Exchange Server 2007 Clustered Mailbox Servers Between Cluster

Nodes

Module 9: This module does not include a lab, but there is a long practice called “Practice: Installing Unified Messaging”


Final Courses for Messaging Technology Specialists (Post-RTM)

General Audience DescriptionThe messaging technology specialist audience description is based on the Exchange Server 2007 personas, focus-group interviews, and other research. This audience description was used as the basis for the design and development of the curriculum. The courses each contain a more specific audience description that narrows this general audience down based on the focus of the course.

A messaging technology specialist is defined as a technology specialist interested in learning about, assessing their skills, using reference products, or taking exams to prove his or her knowledge/skills/experience related to Microsoft’s messaging technologies. They:

Value and may be working toward an extensive, deep technical knowledge in a particular technology.

Are interested in drilling down into the details of messaging technologies. Want to learn or test that they know and can apply existing concepts, practices,

procedures, policies, and guidelines. Work in roles where most questions have clear right and wrong answers. Focus primarily on the “how to” associated with messaging technologies, and they are

interested in drilling down into the details of the technologies themselves. Receive functional specifications, defined polices/conventions/standards, and

documented operational procedures from superiors on the job.


Associated Roles and Job RolesPeople in the following job role are expected to be the primary audience using Microsoft Learning’s messaging technology-specialist products:

o Messaging Administrator. This person is responsible for maintenance and administration of the Exchange Servers in an enterprise. He or she works on a team that supports end users and has a messaging engineer who acts as a technical lead. This person is a second level of support between the server/mailbox operator (first level) and the enterprise messaging administrator (third level).

However, people in the following additional roles will also use the messaging technology specialist products:

o Server/Mailbox Operator. This person is typically a member of Help desk team that is first line of support for end users in an enterprise. Responds to calls concerning a variety of issues, including network, desktop, and application problems. He or she may provision user mailboxes, assist users with Outlook configuration issues, perform basic mailbox administration tasks (e.g., setting permissions and size limits), and perform simple troubleshooting. This person escalates end user issues that he or she cannot resolve to the messaging administrator. People in this job role are in the process of growing their IT skills and may use the products in this portfolio to help them do that.

o Messaging Generalist: This person is an IT generalist in a medium-sized organization. He or she is a technical implementer who has experience working with a wide variety of technologies rather than in-depth knowledge about a few technologies. This person is responsible for day-to-day operations of all Windows servers, regardless of their purpose. IT generalists typically found in one of the following roles: in-house IT staff or external solution providers. People in this role may be interested in strengthening their skills in a particular technology (in this case, messaging technologies) and may use the products in this portfolio to help them do that.


Course 5047A: Introduction to Installing and Managing Microsoft Exchange Server 2007Note: This course has been designed and is in development. The information below reflects final title design.

Purpose statementThe purpose of this 3-day course is to teach IT professionals new to Exchange to configure and manage a messaging environment in accordance with technical requirements. Participants will learn how to install Exchange and manage routing, client access, and the backup and restore of databases. They will also learn how to manage addressing and recipient objects such as mailboxes, distribution groups, and contacts.

AudiencePeople aspiring to be enterprise-level messaging administrators are expected to be the primary audience of this course. Others who may take this course include IT generalists and help desk professionals who want to learn about Microsoft Exchange Server 2007. People coming into the course are expected to have at least 3 years experience working in the IT field—typically in the areas of network administration, help desk, or system administration. They are not expected to have experience with previous versions of Exchange.

Participant prerequisitesThis course requires that participants meet the following prerequisites:

Experience using these tools and applications:

o NTBackupo NSLookupo Windows Explorero MMCo Active Directory Users and Computerso Active Directory Sites and Serviceso IIS Admino Outlook

Working knowledge of Windows server operating system. For example, how storage is configured, basic backup and restore techniques, and what a client/server application interaction means.

Working knowledge of network technologies. For example, what TCP/IP and DNS do and how to use them, basic routing concepts (e.g., WAN vs. LAN, router vs. switch vs. hub).

Working knowledge of Active Directory. For example, how user objects are managed, what is stored in Active Directory partitions, basic architectures (e.g., domain, forest, sites), and how domain controllers are managed. Also, site and site connector configuration, schema and configuration partitions, and Global Catalogs.

Conceptual understanding of e-mail technologies. For example, that SMTP is a protocol used for e-mail and the differences between transport protocols and client access protocols (e.g., POP, IMAP, SMTP).

Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.


Facilitator prerequisitesThis product requires that instructors have:

Installed and configured the latest versions of Exchange Server 2007.

Advanced knowledge and hands-on experience with planning, installing, upgrading, and managing Exchange Server 2003.

Advanced knowledge of Internet Information Services (IIS).

Advanced knowledge of networking. For example TCP/IP and Domain Name System (DNS).

Advanced knowledge of Windows SharePoint Services.

Advanced knowledge and hands-on experience with Microsoft Virtual PC and/or Microsoft Virtual Server.

Read all course materials, including pointers to additional information, and performed all demos and labs included in the course.

Created a list of additional references to the latest sources of information.

Nice-to-have facilitator prerequisites (to address participants’ queries that may be beyond the scope of this course) would include:

Advanced knowledge of deploying and scaling WSS 2.0 and 3.0 farms.

Consulting experience deploying Exchange Server in an enterprise environment.

Experience in upgrading messaging systems to the most recent version of Exchange Server.

Scope and objectives By the end of this course, participants must be able to:

Explain how Exchange Server 2007 and Active Directory work together.

Install Exchange Server 2007.

Configure mailbox servers.

Manage e-mail addresses and address lists.

Manage Exchange Server 2007 recipient objects.

Manage client access to Exchange Server 2007.

Manage Messaging Transport.

Manage availability, backup and recovery.

Maintain the messaging system.


Module 1: Overview of Exchange and Active Directory

Module 2: Installing Exchange Server 2007

Module 3: Configuring Mailbox Server Roles

Module 4: Managing Recipient Objects

Module 5: Managing E-mail Addresses and Address Lists


Module 6: Managing Client Access

Module 7: Managing Messaging Transport

Module 8: Managing Availability, Backup and Recovery

Module 9: Maintaining the Messaging System

Design summary and rationaleThis course provides participants with the enabling knowledge and skills to configure and manage a messaging environment in accordance with technical requirements. Because this is the first course prospective enterprise-level messaging administrators will take, the enabling knowledge includes a significant amount of procedural knowledge as well as guidelines, best practices, and considerations that will help the participants make implementation and system management decisions and tradeoffs. This strategy gives the participants the experience of installing and managing Exchange Server 2007 from a real- world perspective because it provides time for the participants and instructor to discuss their previous experiences.

The rationale for the sequencing of the modules is as follows:

Fundamental knowledge participants need to have before doing the rest of the modules /provides an overview of the technology (and AD, which is a supporting technology)

Module 1: Overview of Exchange and Active Directory Module 2: Installing Exchange

The heart of the e-mail system—the next logical steps Module 3: Configuring Mailbox Servers Module 4: Creating and Managing Recipient Objects (Exception: Although this

module is not the heart of the e-mail system, it’s here because it’ll be easier for participants to understand the rest of the modules if they have an understanding how recipients and user accounts are integrated into the system)

Module 5: Managing E-mail Addresses and Address Lists (Note: this module is related to module 4)

Module 6: Managing Client Access Module 7: Managing Messaging Transport

The logical next step Module 8: Managing Backup and Recovery

Provides a good overview of what students have just learned and a logical step for finishing the course—prepares students for the real world Module 9: Maintaining the Messaging System

Note: This course is also supported by detailed facilitator notes and by Day 1 Summary, Day 2 Summary, and Day 3 Summary slides (to prompt learners to reflect on what they learned and to ask questions) and a Next Steps slide (to help learners know where to go to continue learning about the subjects taught in the course). These slides are supported by detailed facilitator notes, and their use is entirely in the hands of the instructors. They do not appear in the student workbook.

Relationship to certification exams This course shares objectives with the following certification exam(s):


Exam 70-236, TS: Exchange Server 2007, Configuring.

What matters most?

Category What matters most? Most important conceptual knowledge and understanding

What to configure on the different Exchange server roles How message routing works How messaging client access works How messaging configurations support business requirements. For

example, how mailbox configurations or client access configurations are based on business requirements. (Note: This concept is woven throughout the course.)

Most important problems for students to solve or skills to perform in the classroom (instructor, others, or self must be able to observe this skill being performed)

Install an Exchange server Configure mail flow settings that affect routing and explain the

impact of configuration changes to the environment. Given technical requirements, configure a mailbox server

appropriately Configure a client access server to support business needs. Manage recipient objects and addressing

Most important products to create

Change control documentation that contains risks and impacts. (Students will create this as part of a lab discussion; they do not need to create a formal, documented, templated list.)

Dispositions (e.g., attitudes, interests, beliefs) that contribute to success on the job

Interest in Exchange and messaging technologies Belief that the technology enables the business to survive and thrive Desire to keep learning (e.g., new technologies, advances in

technology) Ability to follow directions Ability to remain calm in a crisis Ability to multitask Ability to think through a decision before it is made (its impact on the

environment) Should like helping end users to solve problems and believe that the

technology enables users to do their jobs Patience with end users and with technology

Labs

Module 1 Lab: Overview of How Exchange and Active Directory Work Together Exercise 1: Discussion: Explaining How Exchange and Active Directory Work Together

Module 2 Lab: Installing Exchange Server 2007 Exercise 1: Preparing the Environment for an Exchange Server 2007 Installation Exercise 2: Installing Exchange Exercise 3: Verifying an Exchange Server Installation

Module 3 Lab: Configuring Mailbox Servers Exercise 1: Configuring Storage Groups and Database Files Exercise 2: Configuring a public folder and store referrals

Module 4 Lab: Managing Recipient Objects Exercise 1: Modifying Existing Mailboxes Exercise 2: Configuring New Mailboxes and Mail-Enabled Objects Exercise 3: Managing Resource Mailboxes Exercise 4: Managing Mailbox Removal


Module 5 Lab: Managing E-Mail Addresses and Address Lists Exercise 1: Managing E-Mail Address Policies Exercise 2: Managing Address Lists Exercise 3: Performing Recipient Bulk Management Tasks

Module 6 Lab: Managing Client Access Exercise 1: Configuring Client Protocols Exercise 2: Managing Outlook Web Access Connectivity Exercise 3: Managing Mobile Device Connectivity

Module 7 Lab: Managing Messaging Transport and Handling Exercise 1: Troubleshooting Local Message Delivery Exercise 2: Troubleshooting Remote Message Delivery Exercise 3: Discussion: Troubleshooting Message Transport

Module 8 Lab: Managing Backup and Recovery Exercise 1: Backing Up and Restoring Mailbox Databases Exercise 2: Restoring Mailbox Databases using LCR Exercise 3: Restoring Data using the Recovery Storage Group

Module 9 Lab: Maintaining the Messaging System Exercise 1: Obtaining Approval for a Change Implementation


Course 5049A: Managing Messaging Security Using Microsoft Exchange Server 2007

Note: This course has been designed and is in development. The information below reflects final title design.

PurposeThe purpose of this 1-day course is to teach messaging specialists to manage messaging security and hygiene. Participants will learn how to manage message and connection security and manage spam, anti-virus, and content filtering. They will also learn how to install and configure an edge transport server.

AudiencePeople who are enterprise-level messaging administrators are expected to be the primary audience of this course. Others who may take this course include IT generalists and help desk professionals who want to learn about Microsoft Exchange Server 2007. Administrators should have some experience with Exchange Server 2007. Participants are expected to have at least 3 years experience working in the information technology field, including administering Exchange Servers.

Participant prerequisitesThis product requires that participants meet the following prerequisites:

Working knowledge of malware. For example, approaches to scanning for viruses (client-based, SMTP-based, Exchange-based), methods that worms use to propagate, and basic concepts of spam, phishing schemes, and unwelcome message content.

Conceptual understanding of firewalls. For example, how SMTP messages are allowed through a firewall.

Working knowledge of how PKI is managed in the directory. Experience using the following tools and applications:





Working knowledge of Exchange Server 2007. For example, what the different server roles are, how the different server roles interact, what protocols the server roles use to


communicate, what roles the clients connect to, and how to configure messaging recipients and Exchange Server 2007 computers.

Conceptual understanding of e-mail technologies. For example, that SMTP is a protocol used for e-mail and the differences between transport protocols and client access protocols (POP, IMAP, SMTP).

Completion of the following equivalent knowledge:

o Configure and manage a messaging environment in accordance with technical requirements.



Experience working with the latest versions of Exchange Server 2007. Advanced knowledge and hands-on experience with planning, installing, upgrading, and

managing Exchange Server 2003. Advanced knowledge of Internet Information Services (IIS). Advanced knowledge of networking. For example TCP/IP and Domain Name System

(DNS). Advanced knowledge of Windows SharePoint Services. Advanced knowledge and hands-on experience with Microsoft Virtual PC and/or

Microsoft Virtual Server. Read all course materials, including pointers to additional information, and performed all

demos and labs included in the course. Created a list of additional references to the latest sources of information.

Nice-to-have facilitator prerequisites (to address participants’ queries that may be beyond the scope of this course) include:

Consulting experience deploying Exchange Server in an enterprise environment. Experience in upgrading messaging systems to the most recent version of Exchange

Server.

Scope and objectives By the end of this course, participants will be able to:

Manage anti-spam and antivirus features. Configure edge transport servers. Implement message policies.


Module 1: Maintaining the Antivirus and Anti-spam Systems Module 2: Configuring Edge Transport Servers Module 3: Implementing Message Policies

Design summary and rationaleThis course will provide participants with the enabling knowledge and skills to manage security messaging and policies in Exchange Server 2007 in accordance with technical requirements. Participants coming to this course will have experience performing the core management tasks on Exchange Server 2007. This course builds on that experience by teaching Exchange


administrators how to increase the security of their organization by implementing antivirus and anti-spam solutions on Exchange Server 2007 Edge Transport servers. This course also builds on the participants’ knowledge to show them how to configure messaging policies to enable legal or corporate compliance.

The rationale for the sequencing of the modules is as follows:

Module 1: Maintaining the Antivirus and Anti-spam Systems: If this is first, participants will have a more grounded, cemented idea about what they will be doing in module 2. They will see what servers are capable of first. Also, the concepts in this module will be the ones that they are most familiar with.

Module 2: Configuring Edge Transport Servers: This module will show them how to build the server to make use of what they learned in Module 1. The concepts in this module will be somewhat familiar to them, but not as familiar as those in Mod 1.

Module 3: Implementing Messaging Policies: This module focuses on a slightly different component than the first two modules. In addition to protecting the organization from malicious messages from the Internet, the organization may also need to configure messaging policies within the organization.

Note: This course is also supported by detailed facilitator notes and by a Course Summary slide (to prompt learners to reflect on what they learned and ask questions) followed by a Next Steps slide (to help learners know where to go to continue learning about the subjects taught in the course). These slides are supported by detailed facilitator notes, and their use is entirely in the hands of the instructors. They do not appear in the student workbook.


Exam 70-236, TS: Exchange Server 2007, Configuring

What matters most?

Category What matters most?Most important conceptual knowledge and understanding

How spam and virus protection is configured The role of the edge transport server in the messaging environment


Configure content-level filtering to reduce spam without deleting legitimate e-mail messages

Install and configure a Edge Transport server Configure connection-level security Manage message quarantines Configure messaging policies based on legal or corporate requirements

Most important dispositions (e.g., attitudes, interests, beliefs) that contribute to success on the job

Attention to detail Discretion (you might run across sensitive information when trying to

secure corporate information, managing spam quarantines, etc.; must have the ability to share this information with the appropriate people and nobody else.)

Interest in Exchange and messaging Desire to keep learning (e.g., new technologies, advances in

technology) Ability to follow directions


Category What matters most? Ability to remain calm in a crisis

LabsModule 1 Lab: Maintaining Antivirus and Anti-Spam Systems

Exercise 1: Reviewing the Contents of the Spam Quarantine Exercise 2: Discussion: Modifying Spam and Antivirus Settings Exercise 3: Modifying Spam and Antivirus Settings

Module 2 Lab: Configuring Edge Transport Servers Exercise 1: Configuring SMTP Connectors to Secure SMTP E-Mail Exercise 2: Implementing S/MIME

Module 3 Lab: Implementing Messaging Policies Exercise 1: Configuring Managed E-Mail Folders Exercise 2: Managing Transport Rules


Course 5050A: Recovering Messaging Servers and Databases using Microsoft Exchange Server 2007

Note: This course has been designed and is in development. The information below reflects final title design.

Purpose statementThe purpose of this 1-day course is to teach messaging specialists to recover Exchange mailboxes and servers in a variety of disaster scenarios. Participants will learn how to perform full and dial-tone recoveries of a mailbox server, as well as repair a mailbox database. They will also learn how to perform a full recovery of Client Access servers, Hub Transport servers, and Edge Transport servers.

AudiencePeople who are enterprise-level messaging administrators are expected to be the primary audience of this course. Others who may take this course include IT generalists and help desk professionals who want to learn about Microsoft Exchange Server 2007. Administrators should have some experience with Exchange Server 2007. Participants are expected to have at least 3 years experience working in the information technology field, including administering Exchange Servers.

Prerequisites for this titleThis product requires that participants meet the following prerequisites:

Working knowledge of malware. For example, approaches to scanning for viruses (client-based, SMTP-based, Exchange-based), methods that worms use to propagate, and basic concepts of spam, phishing schemes, and unwelcome message content.

Conceptual understanding of firewalls. For example, how SMTP messages are allowed through a firewall.

Working knowledge of how PKI is managed in the directory. Experience using these tools and applications:






Working knowledge of Exchange Server 2007. For example, what the different server roles are, how the different server roles interact, what protocols the server roles use to communicate, what roles the clients connect to, and how to configure messaging recipients and Exchange Server 2007 computers.

Conceptual understanding of e-mail technologies. For example, that SMTP is a protocol used for e-mail and the differences between transport protocols and client access protocols (e.g., POP, IMAP, SMTP).

Completion of the following course, or equivalent knowledge,:

o Course 5047A: Introduction to Installing and Managing Microsoft Exchange Server 2007



Experience working with the latest versions of Exchange Server 2007. Advanced knowledge and hands-on experience with planning, installing, upgrading, and

managing Exchange Server 2003. Advanced knowledge of Internet Information Services (IIS). Advanced knowledge of networking. For example TCP/IP and Domain Name System

(DNS). Advanced knowledge of Windows SharePoint Services. Advanced knowledge and hands-on experience with Microsoft Virtual PC and/or

Microsoft Virtual Server. Read all course materials, including pointers to additional information, and performed all

demos and labs included in the course. Created a list of additional references to the latest sources of information.



Server.

Scope and objectivesBy the end of this course, participants will be able to:

o Recover messaging databases.o Prepare for and recover from Mailbox server failures.o Prepare for and recover from non-Mailbox server failures.


o Module 1: Recovering Messaging Databases o Module 2: Preparing for and Recovering from Mailbox Server Failures o Module 3: Preparing for and Recovering from Non-Mailbox Server Failures


Design summary and rationale These modules describe three independent tasks that could be done in any order. Also, in the real world, they may not all be done, depending on the severity of the disaster. Our decisions related to module order are as follows: Module 1: Recovering Messaging Databases. This module describes a recovery scenario

that is less serious than the scenarios discussed in the other modules. In the real world, if this step is an option, it happens first (before the step in Module 2). This one is also easier to comprehend that the task in Module 2.

Module 2: Preparing for and Recovering from Mailbox Server Failures. This module describes a more serious recovery scenario than the scenarios discussed in the first module. In the real world, this would come after the Module 1 step (or would be the first step, if the first step [Module 1] wasn’t an option).

Module 3: Preparing for and Recovering from Non-Mailbox Server Failures. Finally, this module is placed last for several reasons. It is less difficult than the first two modules; however, it is placed here because we want to emphasize the importance of the first two. Because this is less important, we place it last so that instructors can ensure adequate time is spent on Modules 1 and 2.

Note: This course is also supported by:o Detailed facilitator noteso Day Summary and Next Steps slides (to prompt learners to reflect on what they

learned during the class and to ask questions) and a Next Steps slide (to help learners know where to go to continue learning about the subjects taught in the course). These slides are supported by detailed facilitator notes and their use is entirely in the hands of the instructors. They do not appear in the student workbook.

Relationship to certification exams This course shares objectives with the following certification exam:


What matters most?


Understanding of the differences between restoring a mailbox or database and restoring an entire Exchange server.

Understanding of the role of the various database utilities (e.g., eseutil and isinteg), when they should (or should not) be used, and how they are used.

How recovery impacts the business (e.g., lost productivity – users are down until the system is back up and running, that restore to an alternate location could impact performance on use of the system).

Most important problems to solve/skills to perform during class

Complete recovery of a mailbox server.

Recovery of a non-mailbox (Client Access Server, Hub Transport server, Edge Transport server) server.

Performing a dial-tone recovery.


Category What matters most? Successfully repairing a database, mounting a repaired database, then

moving users to a new database.

Most important products to create during class

Updated server build documentation.

Dispositions (attitudes, interests, beliefs) that contribute to success on the job

Interest in Exchange and messaging.

Understand the importance to the business to be able to recover lost data (see the value in the data that is contained in the messaging system).

Ability to follow directions.

Ability to remain calm in a crisis.

Ability to multitask.

Ability to think through a decision before it is made (its impacts to the environment).

Labs

Module 1 Lab: Recovering Messaging Databases in Exchange Server 2007 Exercise 1: Performing a Database Backup Exercise 2: Performing a Dial-Tone Recovery Exercise 3: Repairing a Damaged Database

Module 2 Lab: Preparing for and Recovering from Mailbox Server Failures Exercise 1: Performing a Mailbox Server Backup Exercise 2: Recovering a Mailbox Server Exercise 3: Recovering Mailbox Server Data

Module 3 Lab: Preparing for and Recovering from Non-Mailbox Server Failures Exercise 1: Performing a Non-Mailbox Server Backup Exercise 2: Restoring a Client Access Server Exercise 3: Restoring a Hub Transport Server Exercise 4: Restoring an Edge Transport Server


Workshop 5051A: Monitoring and Troubleshooting Microsoft Exchange Server 2007 Note: This course has been designed and is in development. The information below reflects final title design.

PurposeThe purpose of this 2-day workshop is to teach messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Participants will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports out of the monitoring data.

AudienceExperienced enterprise-level messaging administrators are expected to be the primary audience of this course. Administrators should have some experience with Exchange Server 2007. Participants are expected to have at least 3 years experience working in the information technology field, including administering Exchange Servers.

Participant prerequisitesThis product requires that participants meet the following prerequisites:

Understanding of server hardware. For example, the role of hardware components and understanding of potential hardware bottlenecks.

Basic knowledge of server and Exchange performance characteristics. For example, the importance of sample rates and sizes are and how they are used.

Experience using the following tools and applications:o Perfmono MDBVUEo Active Directory Management toolso telneto nslookupo IIS Admino Windows PowerShello Exchange QueueViewero Exchange Management Consoleo Event Viewero Outlooko ADMAP


Working knowledge of network technologies. For example, what TCP/IP and DNS do and how to use them, the steps that must be taken to accomplish authentication, and basic routing concepts (e.g., WAN vs. LAN, router vs. switch vs. hub).

Working knowledge of Active Directory. For example, how user objects are managed, what is stored in Active Directory partitions, basic architectures (e.g., domain, forest, sites, etc.), and how domain controllers are managed. Also, site and site connector configuration, schema and configuration partitions, and Global Catalogs.

Working knowledge of Exchange Server 2003. For example, what the different server roles are, how the different server roles interact, what protocols the server roles use to communicate, what roles the clients connect to, how messaging policies work, how


activesync interacts with exchange, how to manage recipients in exchange and AD, how message hygiene interacts with the message flow.

Basic understanding of Exchange transport technologies. For example, connectors, routing via AD sites, the basic components of the SMTP transport system, how the client connectivity protocols work (e.g., POP, IMAP, MAPI).

Completion of the following courses, or equivalent knowledgeo Course 5047A: Introduction to Installing and Managing Microsoft Exchange

Server 2007o Course 5049A: Managing Messaging Security using Microsoft Exchange Server

2007



Installed and configured the latest versions of Exchange Server 2007. Working knowledge and hands-on experience with monitoring and troubleshooting

Exchange Server 2007. Working knowledge of Internet Information Services (IIS). Working knowledge of networking. For example TCP/IP and Domain Name System

(DNS). Working knowledge of Windows SharePoint Services. Working knowledge and hands-on experience with Microsoft Virtual PC and/or Microsoft

Virtual Server. Read all workshop materials, including pointers to additional information, and performed

all demos and labs included in the workshop. Created a list of additional references to the latest sources of information.



Server.

Scope and objectives By the end of this workshop, participants will be able to:

Monitor and troubleshoot client performance and connectivity. Monitor and troubleshoot mail flow. Monitor and troubleshoot messaging servers. Troubleshoot calendars and public folders. Monitor and troubleshoot external and additional services. Identify trends in a messaging system.

Workshop outlineThe workshop contains the following units:

Unit 1: Introduction to Exchange Server Monitoring and Troubleshooting. Unit 2: Monitoring and Troubleshooting Client Performance and Connectivity. Unit 3: Troubleshooting Access to Resources and Messages. Unit 4: Monitoring and Troubleshooting Mail Flow.


Unit 5: Monitoring and Troubleshooting Mailbox Servers. Unit 6: Monitoring and Troubleshooting External and Additional Services. Unit 7: Identifying Trends in a Messaging System.

Design summary and rationaleThis workshop will provide participants with the tools and processes they need to monitor and troubleshoot Exchange Server 2007. Troubleshooting begins with monitoring – before you can effectively troubleshoot, you need to be able to quickly and efficiently distinguish between the problem and a symptom of the problem. Because of the importance of monitoring, this course begins by providing an overview of the best way to monitor Exchange Server 2007, which is to use the MOM Management Pack for Exchange Server 2007.

In addition, most units include a topic and a lab exercise that teach the participants how to determine the best troubleshooting steps based on the information gathered during monitoring. This workshop also deals with troubleshooting. One of the most important outcomes of this workshop is for participants to leave the class with a clearly defined troubleshooting model and process that they can apply to their jobs. The first unit in the workshop will introduce the troubleshooting model, and then each succeeding unit will build on the model to apply it to specific scenarios. The final unit presents the culmination of both the monitoring and troubleshooting themes in the workshop – once participants can effectively use monitoring to assist them in troubleshooting, they can also use monitoring to deal with issues proactively.

The rationale for the sequencing of the units is as follows:

Unit 1: Introduction to Exchange Server Monitoring and Troubleshooting. This unit should be first because the information gathered while performing the monitoring and troubleshooting tasks in this unit which of the following units are the next logical step in troubleshooting. Metrics, indicators and alerts will help administrators determine the area with the highest probability of having the problem so they can use their time most efficiently troubleshooting and solving the problem. The MOM Management Pack for Exchange Server 2007 is the most useful tool for monitoring and troubleshooting Exchange Server 2007.

Based on the results of the monitoring and trouble-shooting steps from the first unit, the administrator will choose one of following units as the next logical step in troubleshooting. There are several logical next steps.

The troubleshooting issue is often related to client connectivity and performance or issues with troubleshooting objects in the user mailbox. To troubleshoot these issues, the administrator will use the information in the following modules.

Unit 2: Monitoring and Troubleshooting Client Performance and Connectivity

Unit 3: Troubleshooting Access to Resources and Messages

If the issue is not a client issue, then another common issue is that there is a problem with e-mail delivery. Unit 4 provides details on how to troubleshoot these types of issues.

Unit 4: Monitoring and Troubleshooting Mail Flow

The root cause of a client or mail flow troubleshooting issue may be a configuration error or failure on a messaging server. If that is the case, the processed described in the previous units may point to needing to troubleshoot the mailbox servers. This is covered in Unit 5.

Unit 5: Monitoring and Troubleshooting Mailbox Servers


In some cases, the root cause of the Exchange Server problems may reside with the external services that Exchange requires. If that is the case, the processed described in the previous units may point to needing to troubleshoot the external services. This is covered in Unit 6.

Unit 6: Monitoring and Troubleshooting External and Additional Services

Unit 7 comes last because it shows ways to prevent the problems found in the previous 6 units. Unit 7: Identifying Trends in a Messaging System

Note: This workshop is also supported by:o Detailed facilitator noteso Lab Scenario and Lab Outcomes slides in each unit—to support critical thinking

during the lab and to support your efforts to set up learners for success prior to the lab

o Post-lab Discussions slides—to support you in closing each labo Day 1 Summary and Day 2 Summary slides (to prompt learners to reflect on

what they learned each day and to ask questions) and a Next Steps slide (to help learners know where to go to continue learning about the subjects taught in the workshop). These slides are supported by detailed facilitator notes and their use is entirely in the hands of the instructors. They do not appear in the student workbook.



What matters most?


o Where to start when looking for information (e.g., what tools are available and what information can be obtained from what tools)

o How the different components of a messaging system affect each other

o How monitoring can prevent future user issues. What needs to be in place to prevent issues with a messaging system?

Most important problems to solve/skills to perform

o Troubleshoot and resolve a mail flow issue

o Detect and resolve messaging client issues

o Troubleshoot and resolve server configuration and performance issues


o Messaging reports

o A troubleshooting process

Most important dispositions (e.g., attitudes, interests, beliefs) that contribute to success on the

o Desire to understand the true cause of a problem

o Patience during a crisis

o Attention to details

o Ability to think through the affects of a cause (without performing the


Category What matters most?job cause or seeing the affects)

o Willingness to own a problem to resolution

o Ability to research a problem and relate to the environment

Lab ideas

Unit 1 Lab: Introduction to Exchange Server Monitoring and Troubleshooting Exercise 1: Developing a Monitoring and Troubleshooting Process

Unit 2 Lab: Monitoring and Troubleshooting Client Performance and Connectivity Exercise 1: Monitoring Client Connectivity Exercise 2: Troubleshooting Mailbox Log-On Issues Exercise 3: Troubleshooting a Client Access Server Issue

Unit 3: Lab: Troubleshooting Access to Messaging Contents

Exercise 1: Troubleshooting a Public Folder Access Issue Exercise 2: Troubleshooting a Calendaring Issue Exercise 3: Troubleshooting an OWA Access Issue Exercise 4: Troubleshooting an E-Mail Message That Won’t Open

Unit 4 Lab: Monitoring and Troubleshooting Mail Flow Exercise 1: Configuring Monitoring of Message Queues Exercise 2: Troubleshooting a Message Queue Bottleneck Exercise 3: Troubleshooting an Undelivered E-Mail Message

Unit 5 Lab: Monitoring and Troubleshooting Mailbox Servers Exercise 1: Configuring monitoring of Mailbox servers Exercise 2: Troubleshooting a mailbox log-on issue Exercise 3: Troubleshooting a Mailbox Store Mounting Issue

Unit 6 Lab: Monitoring and Troubleshooting External and Additional Services Exercise 1: Configuring Monitoring of External Services Exercise 2: Troubleshooting External Services Exercise 3: Discussion: The Impact of External and Additional Services on Exchange

Environments

Unit 7 Lab: Identifying Trends in a Messaging System Exercise 1: Creating Messaging Reports Exercise 2: Evaluating Messaging Reports Exercise 3: Recommending Configuration Changes


Final Courses for Professional Enterprise Messaging Administrators (Post-RTM)

General Audience DescriptionThe professional enterprise messaging administrator audience description is based on one Exchange Server 2007 persona, on focus-group interviews, and on other research. This audience was used as the basis for the design and development of the curriculum. The courses each contain a more specific audience description that narrows down this general audience based on the focus of the course.

Professional enterprise messaging administrators are experienced IT professionals who focus on messaging solutions. As working professionals, they must be able to combine technical and product expertise with problem solving and decision making abilities, and a deep understanding of their business environments to create solutions to business problems. They must be able to consider all variables, back up decisions with clear logic, and tie tradeoffs back to business requirements and constraints. Professional enterprise messaging administrators have used previous versions of Exchange Server or other messaging technologies but have not worked with Microsoft Exchange Server 2007. However, due to their level of experience and their job role, they can be expected to be reading about and familiarizing themselves with new products. So it can be assumed that they are aware of the new features and terms used in Microsoft Exchange Server 2007.


Course 5053A: Designing a Messaging Infrastructure using Microsoft Exchange Server 2007

Note: This course has not been designed yet. There may be variations in the final version of the course.

Purpose statementThe purpose of this 3-day course is to teach enterprise messaging administrators to design a messaging infrastructure. Participants will learn to assess an existing infrastructure and determine technical and business requirements for both new Exchange Server 2007 deployments and migrations. Participants will create a design that addresses security, architecture, scalability, co-existence, and client-access needs. They will also learn strategies for gaining approval for designs from stakeholders.

AudienceThe audience for this course includes people with 3 or more years experience with previous versions of Exchange Server and experience implementing and managing Exchange Server 2007. These students will have managed enterprise-level Exchange Server organizations and will have participated in planning Exchange Server deployments. These students will have experience in designing and implementing Active Directory and network infrastructure deployments.

Participant prerequisites for this titleThis course requires that participants have:

Extensive knowledge of Active Directory concepts and design principles. Working experience with Exchange 2000 Server or Exchange Server 2003 and

Exchange Server 2007. Working experience with designing and implementing Active Directory® directory

services in Windows Server 2003. Working experience in configuring and managing Microsoft Exchange Server 2007. Familiarity and experience with Windows scripting or command line scripting Working experience designing high availability and disaster recovery solutions for

Windows Server 2003.

Important: This learning product will be most useful to people who are already working in the role of messaging engineer and who intend to use their new skills and knowledge on the job immediately after training.

Facilitator prerequisites for this titleThis course requires that instructors have:

Two or more years of consulting experience in designing and implementing Exchange Server deployments

Four or more years experience designing and implementing Active Directory or network infrastructure deployments

Four or more years experience managing an enterprise network that includes Microsoft Windows servers

Extensive detailed understanding of network security issues and experience implementing network security solutions

Working experience with IIS Working experience with Windows Scripting or command line scripting


Working experience designing high availability and disaster recovery solutions for Windows Server 2003

Proposed modules for ILT

Module 1: Gathering Requirements for a Messaging Infrastructure Module 2: Designing Active Directory and Message Routing Module 3: Designing Exchange Servers Module 4: Designing Messaging Security * Module 5: Designing Coexistence and Interoperability Strategies Module 6: Designing an Upgrade Strategy Module 7: Designing Messaging Policies Module 8: Obtaining Approval for a Messaging Infrastructure Design

Note: *Includes Anti-Virus and Anti-Spam

Design summary and rationale

The order of the modules mimics the process that you go through on the job in real life.

Module 1: Gathering Requirements for a Messaging Infrastructure Module 2: Designing Active Directory and Message Routing Module 3: Designing Exchange Servers Module 4: Designing Messaging Security

Note that co-existence precedes migration here because migration can contain a short-term co-existence strategy. Also, migration and co-existence are not things that everyone needs to do. Coverage of these topics has been placed before Mod 7 because they directly affect messaging policies.

Module 5: Designing Coexistence and Interoperability Strategies Module 6: Designing an Upgrade Strategy Module 7: Designing Messaging Policies Module 8: Obtaining Approval for a Messaging Infrastructure Design


Exam 70-237: Designing a Microsoft Exchange Server 2007 Infrastructure

What matters most?


A methodology for designing a messaging infrastructure (steps in the process)

The impact of Exchange Server 2007 features on design Scalability and security strategies What to look for when assessing a messaging infrastructure (e.g., the impact

of third-party or external technologies on Exchange, co-existence with other messaging solutions)

Most Assess a messaging infrastructure and use what is there (e.g., make the


Category What matters most?important problems for students to solve or skills to perform in the classroom (instructor, others, or self must be able to observe this skill being performed)

most efficient use of existing resources) Distill and prioritize business and technical requirements that impact design,

including addressing conflicting requirements as they arise Create a messaging infrastructure design that balances the needs of the

business against the technical requirements Defend a design to technical and management stakeholders and gain

approval for it


Requirements document Messaging infrastructure design document Proposal of changes to Active Directory and the network infrastructure

(typically part of the design document)

Most important dispositions (e.g., attitudes, interests, beliefs) that may contribute to success on the job

Confidence in the process and in yourself See value in all of the teams and people that make up the business

(understand that the requirements you deal with and exceptions you make help other people contribute to the success of the business)

Care about the business model and the whole picture more than your own interests in implementing the latest and greatest technology

Maturity as an IT professional Strong communication and negotiation skills The ability to navigate the political waters of the organization

Lab ideasLab exercises may change after course design is finalized. The list below shows the types of exercises initially planned for the course.

Module 1 Lab: Gathering Requirements for a Messaging Infrastructure Exercise 1: Evaluating an existing messaging architecture Exercise 2: Gathering business requirements Exercise 3: Creating a requirements document Exercise 4: Discussion: Real-World Best Practices for Setting Budget Expectations

Module 2 Lab: Designing Active Directory and Message Routing Exercise 1: Designing Message Routing Topology Exercise 2: Designing a Messaging Perimeter Exercise 3: Discussion: Designing Active Directory and Message Routing

Module 3 Lab: Designing Exchange Servers Exercise 1: Estimating Hardware Requirements Exercise 2: Defining test lab and pre-production environment requirements

Module 4 Lab: Designing Messaging Security Exercise 1: Designing security for a messaging infrastructure Exercise 2: Designing an administrative model

Module 5 Lab: Designing an Interoperability Strategy Exercise 1: Designing an Interoperability Strategy


Module 6 Lab: Designing an Upgrade Exercise 1: Discussion: Reviewing the New Exchange Server 2007 Design Exercise 2: Creating an Upgrade Strategy

Module 7 Lab: Designing Messaging Policies Exercise 1: Designing policies Exercise 2: Refining an Exchange Server Design

Module 8 Lab: Obtaining Approval for a Messaging Infrastructure Design Exercise 1: Presenting a messaging infrastructure design to technical stakeholders Exercise 2: Discussion: Modifying a design based on stakeholder feedback


Course 5054A: Designing a High Availability Messaging Solution using Microsoft Exchange Server 2007

Note: This course has not been designed yet. There may be variations in the final version of the course.

Purpose statementThe purpose of this 2-day course is to teach enterprise messaging administrators to design a high-availability messaging solution using Exchange Server 2007. Participants will create a high availability design to meet service-level agreement requirements and learn strategies for gaining approval for the design. They will learn how to identify risks and create mitigation plans to maintain the business continuity of the messaging system. Participants will also learn how to design a backup strategy, disaster recovery procedures, and test plans for those procedures.

AudienceThe audience for this course includes people with 3 or more years experience with previous versions of Exchange Server and experience implementing and managing Exchange Server 2007. These students will have managed enterprise-level Exchange Server organizations, and will have participated in planning Exchange Server deployments. These students will have experience in designing and implementing Active Directory and network infrastructure deployments.

Participant prerequisites for this titleThis course requires that participants have:

Extensive knowledge of Active Directory concepts and design principles. Working experience with Exchange 2000 Server or Exchange Server 2003 and

Exchange Server 2007. Working experience with designing and implementing Active Directory® directory

services in Windows Server 2003. Working experience in configuring and managing Microsoft Exchange Server 2007. Familiarity and experience with Windows scripting or command line scripting Working experience designing high availability and disaster recovery solutions for

Windows Server 2003.

Important: This learning product will be most useful to people who are already working in the role of messaging engineer and who intend to use their new skills and knowledge on the job immediately after training.

Facilitator prerequisites for this titleThis course requires that instructors have:

Two or more years of consulting experience in designing and implementing Exchange Server deployments

Four or more years experience designing and implementing Active Directory or network infrastructure deployments

Four or more years experience managing an enterprise network that includes Microsoft Windows servers.

Working experience with Windows Scripting or command line scripting. Two or more years of experience designing high availability and disaster recovery

solutions for Exchange Server. Detailed understanding of storage technologies such as SAN, iSCSI, NAS and DAS.


Proposed modules for ILT

Module 1: Foundational High Availability Concepts for Messaging Module 2: Evaluating High Availability Messaging Technologies Module 3: Creating a High Availability Messaging Strategy Module 4: Designing the Messaging Portion of a Business Continuity Plan Module 5: Designing Backup for a High Availability Messaging Environment Module 6: Ensuring Recovery Readiness of a High Availability Messaging Environment

Design summary and rationale

The order is based on dependency. You need to know what is in Module 1 to do Modules 2 and 3, you need to know 2 and 3 to do 4, and so on. The order of Modules 2 through 6 also mimics the order of how you would likely do this work in the real world.

Module 1: Foundational High Availability Concepts for Messaging Module 2: Evaluating High Availability Messaging Technologies Module 3: Creating a High Availability Messaging Strategy Module 4: Designing the Messaging Portion of a Business Continuity Plan Module 5: Designing Backup for a High Availability Messaging Environment Module 6: Ensuring Recovery Readiness of a High Availability Messaging Environment


Exam 70-237: Designing a Microsoft Exchange Server 2007 Infrastructure

What matters most?

Category What matters most? Most important conceptual knowledge and understanding

Best practices for creating a highly available Exchange environment

Options and technologies for developing a high-availability Exchange solution

The importance of recovery. That doing the backup isn’t the important piece,--being able to successfully restore in a timely manner is the crucial skill

That SLAs will differ from service to service based on business needs and that this impacts high- availability strategies


For a specific business scenario (that includes an SLA), develop an appropriate design for high availability

For a specific business scenario, define appropriate backup strategy for servers

Justify messaging infrastructure design decisions to stakeholders


Messaging Environment Risk Mitigation Plan (and there should be an example of this included on the Student Materials CD)

Disaster Recovery Test Plan (and there should be an example of this included on the Student Materials CD)


Category What matters most? Most important dispositions (e.g., attitudes, interests, beliefs) that contribute to success on the job

A holistic view of high availability. High availability doesn’t just equate to clustering a mailbox server. Enterprise messaging administrators need to have a big-picture view and an ability to think about the high availability solution within the context of the overall infrastructure.

Patience. Belief that e-mail is mission-critical business application. Willingness to question business rules and assumptions to find

the true boundaries of rules. Don’t always accept just what you are told at face value.

Communication and negotiation skills.

Lab ideasLab exercises may change after course design is finalized. The list below shows the types of exercises initially planned for the course.

Module 1 Lab: Foundational High Availability Concepts for Messaging Exercise 1: Discussion: Refining the Scope of SLA Requirements

Module 2 Lab: Evaluating High Availability Messaging Technologies Exercise 1: Configuring Local Continuous Replication (LCR) Exercise 2: Configuring Exchange on a Cluster Exercise 3: Configuring Clustered Continuous Replication (CCR)

Module 3 Lab: Creating a High Availability Messaging Strategy Exercise 1: Designing High-Availability Improvements for a Messaging Infrastructure Exercise 2: Justifying Messaging Infrastructure Design Decisions

Module 4 Lab: Designing the Messaging Portion of a Business Continuity Plan Exercise 1: Identifying Risks to a Messaging Environment Exercise 2: Mitigating Risks to a Messaging Environment

Module 5 Lab: Designing Backup for a High Availability Messaging Environment Exercise 1: Identifying Backup Requirements Exercise 2: Creating Backup Procedures

Module 6 Lab: Ensuring Recovery Readiness of a High Availability Messaging Environment Exercise 1: Defining Recovery Procedures. Exercise 2: Evaluating Disaster Recovery Readiness


Appendix A: Additional Products in the Exchange Server 2007 Curriculum

This appendix lists additional Microsoft Learning products for messaging technology specialists and for professional enterprise messaging administrators. For additional information about these products, see the Microsoft Learning Web site at http://www.microsoft.com/learning.

Additional Products for Messaging Technology Specialists

Books for Messaging Technology Specialists Books that are an official part of the curriculum:

MCTS: Self Paced Training Kit (Exam 70-236): Implementing, Troubleshooting, and Maintaining a Microsoft Exchange Server 2007 Infrastructure

Other Exchange books that will be useful to messaging technology specialists: Microsoft® Exchange Server 2007 Administrator's Pocket Consultant Microsoft® Exchange Server "12" Administrator's Companion Microsoft Exchange Server 2007 Best Practices Microsoft Windows PowerShell Step By Step

Certifications and Exams for Messaging Technology Specialists Certification:

MCTS: Exchange Server 2007Exam:


E-Learning Courses for Messaging Technology Specialists The following 2-hour e-learning courses reflect the initial plans for e-learning. The courses may change after course design is finalized.

5072AE: Overview of Exchange Server 2007 and Active Directory 5073AE: Installing and Maintaining the Exchange Server 2007 Messaging System 5074AE: Configuring Exchange Server 2007 Mailbox Servers and Backup and Recovery 5075AE: Managing Client Access in an Exchange Server 2007 Environment 5076AE: Managing Microsoft Exchange Server 2007 Recipient Objects 5077AE: Managing Microsoft Exchange Server 2007 Email Addresses and Address

Lists 5078AE: Supporting Outlook and Mobile Clients in an Exchange Server 2007

Environment 5079AE: Managing Exchange Server 2007 Messaging Transport 5080AE: Managing the Microsoft Exchange Server 2007 Messaging Policy and

Compliance 5081AE: Managing Microsoft Exchange Server 2007 Messaging Security 5082AE: Getting Started with Exchange Management Shell (MONAD) for Exchange

Server 2007 5083AE: Restoring an Exchange Server 2007 Messaging Database and Performing a

Dial-Tone Recovery 5084AE: Configuring Exchange Server 2007 Gateway Servers


http://www.microsoft.com/learning

5085AE: Monitoring and Troubleshooting Client Performance and Connectivity in an Exchange Server 2007 Environment

5086AE: Monitoring and Troubleshooting Exchange Server 2007 Mail Flow 5087AE: Monitoring and Troubleshooting Exchange Server 2007 Messaging Servers 5088AE: Troubleshooting Exchange Server 2007 Calendars and Public Folders 5089AE: Monitoring and Troubleshooting Exchange Server 2007 External and Additional

Services 5090AE: Identifying Trends in an Exchange Server 2007 Messaging System 5091AE: Installing and Configuring Exchange Server 2007 Unified Messaging Servers 5092AE: Managing Exchange Server 2007 Unified Messaging Configuration

Note: These four technology specialist series e-learning courses do not have instructor-led equivalents:

5091AE: Installing and Configuring Exchange Server 2007 Unified Messaging Server Role

5092AE: Managing Exchange Server 2007 Unified Messaging Configuration 5078AE: Supporting Outlook and Mobile Clients in a Microsoft Exchange

Server 2007 Environment 5082AE: Getting Started with Exchange Management Shell for Exchange

Server 2007

Additional Products for Professional Enterprise Messaging Administrators

Books for Professional Enterprise Messaging Administrators Books that are a formal part of the curriculum:

MCITP: Self Paced Training Kit (Exam 70-237): Designing a Microsoft Exchange Server 2007 Infrastructure

MCITP: Self Paced Training Kit (Exam 70-238): Deploying a Microsoft Exchange Server 2007 Infrastructure

Other Exchange books that will be useful to professional enterprise messaging administrators: Microsoft Exchange Server 2007 Best Practices

Certifications and Exams for Professional Enterprise Messaging Administrators Certification:

MCITP: Enterprise Messaging AdministratorExams:

Exam 70-237: Designing a Microsoft Exchange Server 2007 Infrastructure Exam 70-238: Deploying a Microsoft Exchange Server 2007 Infrastructure

E-Learning Courses for Professional Enterprise Messaging AdministratorsThe following 2-hour e-learning courses reflect the initial plans for e-learning. The courses may change after course design is finalized.

5063AE: Designing Servers and Message Routing in an Exchange Server 2007 Environment

5064AE: Designing Security in an Exchange Server 2007 Environment 5065AE: Designing an Exchange Server 2007 Coexistence and Upgrade Strategies 5066AE: Designing Exchange Server 2007 Policies for Mobile Devices, Resource

Booking and Messaging 5067AE: Designing a Highly Available Exchange Server 2007 Messaging Environment


5068AE: Designing a Disaster Recovery Strategy for a High Availability Exchange Server 2007 Environment

5069AE: Implementing an Exchange Server 2007 Design 5070AE: Establishing Exchange Server 2007 Operational Guidelines for a Messaging

Infrastructure 5071AE: Advanced Troubleshooting Techniques for Exchange Server 2007 Database

and Mail Flow Issues

Note: These four Professional series e-learning courses do not have instructor-led equivalents:

5069AE: Implementing an Exchange Server 2007 Design 5070AE: Establishing Exchange Server 2007 Operational Guidelines for a Messaging

Infrastructure 5071AE: Advanced Troubleshooting Techniques for Exchange Server 2007 Database

and Mail Flow Issues


Appendix B: Additional Audience ResearchBecoming a Messaging Technology Specialist using Microsoft Exchange Server 2007

This chart captures a snapshot of a messaging technology specialist. The center ring shows the high-level key technical skills taught and tested across the

Microsoft Learning products. The second ring shows the top six additional key business skills, knowledge, abilities, or

dispositions that working messaging technology specialists believe are key to advancing their careers. The courses support these very important elements. This information was determined via interviews with 12 working messaging specialists and engineers.

The outside ring shows additional person- and organization-specific knowledge and skills that are necessary parts of being a messaging technology specialist but that the Microsoft Learning products do not address.


Becoming an Enterprise Messaging Administrator using Microsoft Exchange Server 2007

This chart captures a snapshot of an experienced professional enterprise messaging administrator.

The center ring shows the high-level key technical skills taught and tested across the Microsoft Learning products.

The second ring shows the top six additional key business skills, knowledge, abilities, or dispositions that working enterprise messaging administrators have told us are key to advancing their careers. The courses support these very important elements. This information was determined via interviews with 12 working messaging specialists and engineers.

The outside ring shows additional person- and organization-specific knowledge and skills that are necessary parts of being a messaging engineer but that the Microsoft Learning products do not address.


Date post:	31-Jan-2016
Category:	Documents
Upload:	boppana-kishore-chowdary
View:	220 times
Download:	0 times

EXCHANGE SERVER 2007 CURRICULUM GUIDE FOR MCT'S.doc

Documents