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Executive Brief Executive Director MOSAIC November 2017
Executive Brief
Executive Director
MOSAIC November 2017
Executive Brief
Executive Director, MOSAIC www.boyden.com
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Essence of the Opportunity For more than 40 years, MOSAIC has been steadfast in its work to empower immigrants
and refugees to fully participate in Canadian Society.
Started as an amalgamation of a multilingual social service organization and a language aid organization, today the organization serves an impressive 28,000 clients per year at 11 sites in Vancouver, Burnaby and Surrey through a wide range of high quality settlement and integration programs including youth and family programs, interpretation
and translations services, workplace training, counselling and employment services. MOSAIC is among the country’s largest ISOs (immigration services offices). MOSAIC enjoys a superb reputation, a solid financial position and is accredited by CARF
International, an independent, non-profit accreditor of human services organizations.
Reporting to the Board of Directors, the Executive Director (ED) will succeed long-serving Executive Director Eyob Naizghi and build on the important work of the organization by anticipating changing community needs, delivering service excellence, building on proactive community engagement and advocacy strategies, and ensuring revenue diversification and growth. The Executive Director will be a highly visible leader who actively engages key stakeholders, policy makers, employers and the public to shape public opinion, policy and practices towards a just and inclusive society.
The ideal candidate brings a track record of success in a senior leadership role within an immigrant service organization or multifaceted community serving organization where program delivery, complex stakeholder relationships, strong service orientation, and a track record of securing contracts is evident. As a strategic and innovative leader and
skilled manager, this individual will be a highly effective communicator and relationship
builder. Knowledge of, and a deep empathy and passion for, the immigrants and refugee experience, will be seen as key.
Succeeding an outstanding and long serving Executive Director, the next leader will be empowered to take the organization to the next level of excellence through best practices
in management and operational efficiency, outreach, advocacy and thought leadership. This is truly a rare opportunity for a talented and strategic leader to direct an already strong organization in a way that will support, enhance and transform the lives of new Canadians, and by extension the country as a whole, for generations to come.
This role is located in Vancouver, B.C.
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Essence of the Opportunity
Build on a Solid Foundation
Thanks to a history of strong leadership and a mission and resolve to transform the lives of new Canadians, MOSAIC is well positioned to improve the lives of immigrants and refugees working to make successful transitions. Given MOSAIC’s clear mandate, solid
financial position, first class facility and outstanding reputation, this is an organization perfectly positioned for an exciting next phase of impact. The new ED will harness the incredible work to date, leverage the skill and resources of dedicated staff and wide network of partners and funders to propel the organization as the pre-eminent thought
leader and service provider in the Canadian refugee and immigrant support space.
Face of the Organization
The new Executive Director will represent MOSAIC in a key public and high-profile way.
Acting as the chief representative of the organization, he/she will interact with a diverse mix of stakeholders, partners, funders, clients and the public. He/she will be expected to play a key advocacy role in furthering the recognition of the many challenges faced by the people it serves. Seen as an important convenor of organizations that address society’s related social needs, an opportunity exists for MOSAIC to play an even more impactful role in advancing related dialogue and solutions.
Diversify Funding, Programs and Services
Historically, MOSAIC has relied heavily upon government contracts, with federal and provincial government contributions representing the vast majority of the organization’s
revenue. The organization has been highly successful in securing contracts that have allowed the organization to grow, but reducing dependency on traditional sources of funding will be important going forward. The new Executive Director will want to assess and implement viable revenue opportunities, including social enterprise. A thorough needs assessment and an entrepreneurial approach will be required to shed light on the
potential of these and other new areas of service.
New Headquarters
MOSAIC has very recently relocated to a state of the art and brand new facility at the cross roads of Vancouver and Burnaby in the Central Park area. The product of years of work, the new 23,000 square foot space is owned by the City of Vancouver and designated as a community amenity with MOSAIC as the operator. The space is bright, modern, client friendly and signals a fresh new face and stage for the organization.
Building Further Capacity in the Organization
The new ED will be replacing a long serving leader, who, by virtue of his long tenure, was a competent expert in most areas of the organization. As MOSAIC continues to expand and grow, and new opportunities are identified, the new ED will need to ensure capacity is built at all levels of the organization. Professional development, ensuring operational efficiency and more rigorous strategic planning will all be key to the next leader’s legacy for the organization. That said, a collaborative and mission-driven culture has
underpinned the organization’s success, so the next ED will want to ensure the best of this culture is protected and honoured.
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Systems Enhancement
MOSAIC has worked to keep pace with the increased demands for its success of the past decade or so, and it has done so very effectively. That said, the organization has grown significantly and is at a place where a review of technology systems may be in order. It is felt, for example, that utilization of client and organizational data for decision support and future planning could be enhanced.
Organizational Design
The new ED will have an opportunity to assess the organizational structure against the mission, vision and strategic plan of the organization and dynamic needs of the
community. The new Executive Director has an opportunity to coalesce the organization and excite the team by painting a picture and vision common to all MOSAIC team members.
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Organizational Profile
About MOSAIC
MOSAIC is a non-profit organization and registered charity that is geared towards serving immigrant, newcomer and refugee communities.
For the past 40 years, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada.
Supported by a board of directors, the organization manages a $20 million plus budget
annually with more than 300 staff, 450 volunteers and 300 contractors. Services are delivered at multiple sites and include settlement assistance, English language training, employment programs, interpretation and translation, counselling services, and community outreach for families, children, youth and seniors. MOSAIC also offers services for the LGBTQ and temporary foreign worker communities.
MOSAIC is one of the largest settlement organizations in Canada. Provincially, MOSAIC provides more employment supports and programs than any other immigrant serving organization in BC. Our expertise in employment services resulted in MOSAIC being the only immigrant serving organization to be awarded a contract to deliver services through the BC Government’s Employment Program of BC.
An Historical Perspective
In the four decades since its incorporation as a society in 1976 and a registered charity in 1978, MOSAIC has established itself as a vibrant and credible organization serving
immigrants and refugees in the Metro Vancouver area.
MOSAIC is the amalgamation of two organizations: Multilingual Social Services (MSS) and Language Aid for Ethnic Groups (LAEG). Both groups were developed in response to
the growing awareness of the daily challenges faced by the Lower Mainland’s non-English-speaking residents.
Multilingual Social Services
When the Grandview-Woodlands interagency team recognized the need to reach out to numerous immigrants, “Project Contact” was developed. With a sponsorship grant from the YWCA, the initial focus was to help bridge the language and cultural barriers between non-English-speaking people and the community. This soon evolved into
providing multilingual information services and further shifted to connecting newcomers
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with local social services agencies. In 1972, the organization was renamed, Multilingual Social Services.
Language Aid for Ethnic Groups
This project was started in the
Downtown Eastside by four women of different ethnic backgrounds who
had personal experience with
the difficulties of adjusting to Canadian society. This firsthand experience fueled their desire to help others facing similar challenges. In 1972, independent of external help, they began providing information, referrals, counselling,
interpretation and home-visiting services to immigrants.
Both organizations had a similar focus yet struggled as they faced funding challenges as well as resistance from social service professionals and ethno-cultural communities. In April of 1976, acting on the request of the (then) Department of Manpower and Immigration, MSS and LAEG combined to form MOSAIC (Multilingual Orientation Service
Association for Immigrant Communities) and incorporated as a non-profit society.
MOSAIC celebrated its 30th anniversary in March 2006. The celebration was highlighted with a special visit from the (then) Governor General, Michaëlle Jean and concluded with a showcase of immigrant talent at Festival MOSAIC.
Since that time, the organization has continued to grow and the Board and Executive Leadership have proactively worked to nurture its growth.
In 2012, MOSAIC became the sole immigrant-serving contract-holder for the new Employment Program of BC. That same year, the annual MOSAIC Staff Recognition Award was re-launched in order to recognize staff, some of whom have been with MOSAIC for many years, for their loyalty, expertise and service excellence.
In 2013, the organization recognized the need to undertake an engaged initiative that
looked at the capacity and structure of the organization taking into consideration its growth and expansion over the last decade. As part of that process, the Family and Settlement departments were amalgamated, and the new Communications and
Development department was created.
The following year in 2014, a new Strategic Plan was developed with a clear Vision, Mission and Strategic Direction designed to carry the organization forward. The Plan was launched in March, 2015 and has been widely shared with community partners, stakeholders and members.
In 2016/17, MOSAIC managed a $22 million budget with more than 310 staff, 450
volunteers and 270 contractors. These talented, diverse and dedicated people support clients through interpretation, translation, English language training, employment programs, community outreach, and multilingual and multicultural services for family, children, youth and seniors.
In 2016, the organization’s 40th Anniversary was celebrated and MOSAIC rebranded with a fresh new look, new logo, and a new website: mosaicbc.org. The celebration was
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highlighted with a special visit from the Governor General, His Excellency David Johnston, and concluded with a showcase of immigrant talents at Festival MOSAIC.
In 2016, MOSAIC was also recognized with the Renate Shearer Human Rights Award by the UN Association in Canada, Vancouver Branch, and the BC Human Rights Clinic for its exceptional
commitment to the protection and support of refugees.
In 2017, MOSAIC completed and relocated to a new building at 5575 Boundary Road. This 23,000 sq. ft.
space is a community amenity owned by the City of Vancouver, and operated by MOSAIC.
MOSAIC is confident that this rich history will continue to get richer as it works to
expand and adapt to meet MOSAIC’s Vision of empowering newcomers to fully participate in Canadian society by providing them support with:
• Learning English • Finding Work • Adapting to life in Canada
• Family Support • Interpretation and translation
Services and Programs
Settlement Services
Settlement and Integration Program (SIP)
One-on-one information and referral services as well as group workshops on permanent residency, citizenship, government benefits, education, housing, transportation, health,
financial literacy, basic employment, childcare benefits, MSP, income tax, essential documents, etc. Support groups such as conversation circles, mother’s circle, and youth club are available. Newcomers who need more intensive support may receive Guided Pathways case management support. Services are provided in: Arabic, Azeri, Cantonese, English, Farsi, French, Korean, Kirundi, Kinyarwanda, Kurdish, Mandarin, Spanish, Swahili, and Tagalog.
IM.POWER.ED for Temporary Foreign Workers, Naturalized Citizens and Students
Participants have access to ESL drop-in sessions, settlement and labour market
information and access to legal advice. Clients can attend workshops, support groups and participate in community connection activities.
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Settlement Workers in Schools
Provides support to newcomer students in New Westminster School District #40 and
their families in their adaptation to Canadian life and education system. Free workshops, one-on-one services, youth leadership training, volunteer opportunities, mentoring and support groups.
Refugee Settlement Support Projects
Support is provided through various activities to private sponsors and privately sponsored refugees. Services include: helping complete refugee sponsorship applications, connecting sponsors with refugees who have relatives in BC, welcoming refugees at the airport, providing orientation to refugees, organizing networking sessions for private
sponsors and others interested in supporting refugees, and connecting refugees to
community services.
Seniors Program
Tailored for participants aged 55 years and older, this program empowers immigrant and refugee seniors through information learning, social connections and civic engagement. One-on-one settlement assistance is offered in the areas of seniors’ pensions, government benefits, health, housing, permanent residency, citizenship, wellness and living with dignity. Workshops, presentations, and field trips to local attractions are offered. The program occasionally offers English conversation classes, calligraphy, tai chi,
arts and crafts, photography and smartphone/computer training for seniors.
Surrey Project for Refugee Families
The program is designed to provide settlement, employment and language services for
refugee families. Clients visit the centre to learn English, find information relating to job search and learn about Canadian workplace culture, employment standards and their rights and responsibilities. Clients also learn about available workshops to help with their transition to life in Canada, receive help with understanding letters from the government and other agencies, obtain information about available health services and receive assistance for many other settlement needs.
Community Outreach Support Groups
Newcomers gather together regularly to talk, cook, learn about new programs and resources, and participate in many different activities at MOSAIC sites and in the
community. The groups provide a safe and welcoming environment for newcomers to make friends, share experiences, gain access to community resources, learn more about Canadian culture and the Vancouver community, and build self-confidence.
Legal Advocacy
Provides information on immigration and poverty law, summary advice referrals and representation to low-income immigrants and refugees.
Moving Ahead
Serves newcomers facing multiple barriers to their settlement through intensive case-management support, outreach and accompaniment, orientation, service-bridging and linking, life-skills development and practical assistance. Separate programming tailored for refugee and immigrant youth and young adults (ages 16 to 25) is delivered under the
banner of Moving Ahead FreeRunning. Orientation sessions target the interest of these younger clients who are connected via social events and fun activities.
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Culture Connections Social Mentoring
Be matched with a volunteer mentor and meet once each week for two hours to improve
your English, meet new people, try new activities and learn about Canadian life and culture.
I Belong
The I Belong program offers a safe and welcoming space for LGBTQ immigrants, refugees and newcomers to meet new people, share experiences and explore ways to make positive changes. I Belong offers one-on-one social mentorship, group counselling and a peer support group. Language support is available.
Employment Services
The WorkBC Employment Program of British Columbia (EPBC)
MOSAIC serves unemployed British Columbians who are seeking employment through its own WorkBC Centres and at multiple partner locations. MOSAIC offers a range of services which support job seekers in getting – and keeping – a job as quickly as
possible. The program provides services to the general public as well as specialized populations including Youth, Aboriginal People, Persons with Disabilities, Survivors of Violence and Abuse, New Canadians, Francophone Persons and Persons with Multiple barriers to employment. MOSAIC is the only immigrant serving organization to be awarded an EPBC contract.
Fast-track to IT (FIT)
A 20-week, government-funded skills training program for unemployed immigrants who
are EI eligible, and have a technical, science or engineering background. Participants will receive 10 weeks of skills training in Information Systems Analysis and Software Quality
Management, one-week of work experience preparation including Intercultural Competency training, seven-weeks of work experience, and two-weeks of job search and follow-up support. At the successful completion of training, each participant will be qualified for employment as an Information Systems Analyst and Consultant.
Workplace Connections Mentoring
Matches skilled immigrants with local professionals working in similar fields. Industry professionals volunteer their time to provide personalized job-search coaching for up to three months. Newcomers learn about Canadian workplace culture, build professional networks and practise self-marketing techniques.
Micro-Loans
Offers loans to help eligible individuals upgrade their skills obtain certification and or
purchase equipment and tools to help enter a trade or profession. Loans are also offered to entrepreneurs who want to start a profitable business.
Refugee Training and Employment Program (RTEP)
Free government-funded program that provides refugees with training and a guaranteed job in the manufacturing sector. Participants learn about Canadian workplace communications, health and safety, job readiness, and manufacturing-specific skills.
Career Paths
A program that helps newcomers find jobs that best suit their pre-arrival qualifications and gain Canadian work experience through advanced level supports (language, career planning and financial). Services include career planning, credential assessment, practicum and mentorship opportunities. MOSAIC will be working with administration and
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accounting professionals throughout BC and residents of Burnaby, New Westminster for regulated or unregulated occupations.
Settlement Online Pre-Arrival (SOPA)
An online program that provides job search strategies and soft-skills workshops using five online courses for immigrants before they arrive in Canada. Completing the online courses prior to coming to Canada will better prepare immigrants to apply for, find, and
maintain employment in Canada. Interactions with employment counsellors and facilitators will also give them the opportunity to obtain valuable employment information and support in the province of their choice.
Counselling Programs
Stopping the Violence Program and Multicultural Outreach Services
Free individual and group counselling for women who have experienced, or are at risk, of abuse, threats, or violence in an intimate relationship; sexual assault; or childhood abuses. The program provides advocacy, prevention and resource information, as well as community liaison to assist and empower women to make positive changes in their lives.
Multicultural Victim Services
Free community-based specialized services for multicultural victims of all types of crime in Vancouver and Burnaby. The program provides criminal justice information and support, safety planning, information and referrals, and emotional and practical support to assist victims in their recovery.
Men in Change
A program that provides counselling and psychoeducation to immigrant, refugee, and
visible minority men who have used or are at risk of using violence in intimate relationships. The program focuses on preventing the occurrence or recurrence of domestic violence through supporting men to take responsibility for their actions and work toward changing their behaviour.
Vietnamese Family Counselling
Counselling support for the Vietnamese community covering a variety of issues: life transitions, grief and loss, cultural adaptation and hardships, financial difficulties, unemployment, low income, etc.
Learning English
LINC Literacy
These classes focus on reading and writing skills for people who cannot write in English and/or in their own language. The classes are small and the teachers are supportive.
LINC 1 to 8
In the LINC program you will improve your English skills, learn to use English in many everyday situations and learn what you need to know about Canadian life and culture.
Childcare services are available at all MOSAIC language centres.
Canadian Language Benchmarks Placement Test Service
The Canadian Language Benchmarks is a national standardized system of measuring a person’s English- language proficiency. MOSAIC offers a licensed testing service using the Canadian Language Benchmarks Placement Test.
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MOSAIC English Language Institute
Professional and experienced teachers specializing in adult learning at MOSAIC’s
Vancouver location. Afternoon or evening classes are available.
Community English Conversation Circles
Free community English conversation circles are offered to people in Metro Vancouver who are ineligible for LINC, such as seniors and temporary foreign workers.
Family Programs
Building Blocks Vancouver
Free home-based parenting-support services, in collaboration with Vancouver Coastal Health and the Ministry of Children and Family Development, to vulnerable first-time parents of newborn-to-five-year-old children are offered in English, Spanish, Vietnamese, Mandarin, Cantonese, Hindi, Punjabi, Urdu, Korean, Tagalog, and Tamil.
Family Support Programs (CAPC)
Free parenting support groups for immigrant and refugee families with children under is years of age. Sessions in Korean, Somali and Vietnamese are currently available. This program runs three times each year from various locations.
Interpretation and Translation Services
Interpretation
MOSAIC offers high-quality, effective and competitively priced interpretation services
rendered by professional, accredited and or certified interpreters.
Translation
When you need your documents professionally translated and prepared for print and/or web, we will provide best quality services at competitive rates.
Services include:
• Consecutive interpretation in over 50 languages for interviews, investigations, court sessions, examinations for discovery, tribunals, labour arbitrations, medical
and psychiatric assessments and treatments, etc. • Simultaneous interpretation in all major languages Sight interpretation • Services provided in person or by phone/videoconferencing • Linguistically and culturally appropriate translations • Document rendering in over 70 languages and 40 alphabets
• Regular and rush services • Multilanguage typesetting
• Formatting in popular Windows and Mac desktop publishing applications • Source material translated with special attention to cultural nuance and style • Free quotes
Workplace Training
Intercultural Competency Training
This training builds awareness and understanding of different cultural behaviours. It helps to create a workforce where people of diverse cultures work together more easily and effectively.
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MOSAIC English Language Institute
Professional and experienced teachers specializing in adult learning!
Youth Programs
Redirecting Youth Through Empowerment (RYTE)
Program Provides various violence-prevention initiatives that engage youth ages 14 to 24. The free services include individualized support, community outreach and education
and group programs for youth who are engaged in anti-social activities and are identified as at-risk for anti-social behaviour.
NuYu Popular Theatre Program
Offers youth an opportunity to use their own life experiences to create a theatrical play. The play encourages conversation between the audience and the young actors as a way of looking at challenges and finding possible solutions. Meeting sites can vary.
Wraparound Program
This free, crime prevention program initiative is targeted to visible minority, at-risk youth ages 13-18 who reside in South and East Vancouver. The program utilizes an effective and evidence-based Wraparound model to build a support team which will assist youth to identify and focus on individual needs and goals to achieve. The program offers
opportunities for positive engagement to increase strengths and resiliency.
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Leadership Team
Board of Directors
Dr. Mehran Kiai Chairperson Bark Kong Vice Chairperson Dr. Christian Duff Treasurer
Dr. Maia Tsurumi Secretary Dr. Kanya Adam Director Gillian Creese Director Wendy Ma Director
Fred Milowsky Director Miliaça Nauman Director Dr. Cheryl Nelms Director
Deanna Okun-Nachoff Director George Somerwill Director Yijin Wen Director Barbara West Director
Executive Leadership Team
Eyob Naizghi Executive Director Sherman Chan Director, Family & Settlement Services Ninu Kang Director, Communications & Development Michael Radano Director, Employment & Language Services Sue Trevor Director, Finance & Administration
Senior Managers Team
Susan Rae Senior Manager, Fund Development John Dubé Senior Manager, Settlement Programs Larry Chan Senior Manager, Employment Programs Nina Miller Senior Manager, Language Programs Sara Cameron Senior Manager, Children & Family Programs
Marc Larrivée Senior Manager, Specialized Programs Katie Zawaideh Senior Manager, Integration & Quality Improvement Susan Yung Controller
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Organizational Chart
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Strategic Plan 2015 – 2020
Vision
Empowering newcomers to fully participate in Canadian society.
Values
Excellence MOSAIC values the delivery of client-centred quality services to the community.
Innovation
MOSAIC values relevant and responsive services, embracing creativity and adaptability.
Inclusion MOSAIC values and advocates for diverse voices in building community.
Commitment MOSAIC values the passion and contributions of its staff, volunteers and clients in
creating a just society.
Integrity MOSAIC values accountability, transparency and ethical thoughtful decision-making.
Mission
MOSAIC delivers services and engages in community building and advocacy to facilitate
meaningful participation of immigrants and refugees in Canadian society.
Strategic Direction
1. Progressively expand and adapt services to meet the changing needs and demands of clients and stakeholders.
2. Enhance the organization’s capacity and service excellence to respond to and stay
relevant in the rapidly changing environment.
3. Actively engage key stakeholders, policy makers, employers and the public to shape public opinion, policy and practice towards a just and inclusive society.
4. Build a healthy work environment that attracts and retains a workforce committed to excellence.
5. Increase and diversify revenue sources to reduce the dependence on traditional government funding.
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Financials Each year, MOSAIC’s Board of Directors sets aside funds to provide assistance to
immigrant and refugee communities, for uses such as
• Scholarships for immigrants and refugees are provided through the Dr. Kes Chetty MOSAIC Scholarship Fund and the Secondary School Bursary Fund.
• Individuals without financial resources to access translation services are assisted, upon referral by MOSAIC staff, through the Translation Access Fund.
• Keywords of common medical terms have been produced in various languages
through the Multi-Lingual Guide Fund.
As per the MOSAIC Strategic Plan, certain funds are only accessible with the Board’s approval, in order to safeguard MOSAIC’s financial sustainability and its ability to provide services to its communities.
MOSAIC also has a multi-million dollar investment fund, managed by external Investment Counsel. Full financials information will be provided to candidates as the search unfolds. Below is a representation of organizational revenues and expenses:
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Position Description
Executive Director
GENERAL
The Executive Director is accountable to the Board of Directors through the Chair for
providing leadership and vision to all aspects of MOSAIC. The ED is responsible for achieving strategic, financial, development and operating objectives, and for ensuring the
organization operates in accordance with the policies established by the Board of Directors and in a manner consistent with MOSAIC’s values.
SPECIFIC ACCOUNTABILITIES
Board of Directors
Ensures that members of the Board of Directors and its Committees have all the
information necessary to exercise their responsibilities. Upon the appointment of each new Board member, coordinates a program of orientation including providing new members with background information on MOSAIC and the general issues facing the organization.
Strategic Plan
In collaboration with staff of MOSAIC, key constituents and the Board, formulates and recommends to the Board annual updates to the organization’s Strategic Plan. This plan identifies the needs of the community, its funders and partners and the organization’s
role in meeting those needs; it will also set out a future vision for the organization, identify critical issues that must be addressed in order to realize that vision and establish short, medium and long-term objectives and strategies.
Submits to the Board a quarterly analysis of progress in achieving objectives, sets out a rationale for variances and recommends modifications to the plan for the remainder of
the year.
Annual Operating Plan
Develops and presents to the Board an annual operating plan which establishes the goals, objectives and budget for the upcoming year. Ensures that plan is in line with the
objectives established in the strategic plan.
Objectives for the Executive Director
Through the Chair, recommends to the Board an annual list of personal performance objectives, in the context of the Strategic Plan, to be achieved by the ED in the forthcoming year. The Chair will formally review the performance of the ED on an annual basis.
Risk Management
Ensuring MOSAIC complies with all regulatory requirements and that processes are in place to identify and mitigate risks to MOSAIC, including strategic, reputational, financial
and operational risks.
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External Relationships
Establishes a strong profile in the community to promote understanding of MOSAIC’s
goals and objectives related to the rights and needs of immigrants and refugees the organization’s place in terms of issues, policy and response. In doing so, establishes and maintains effective relationships with the key constituents, partners, media and other stakeholders.
Participates actively in business-related associations and fosters personal relationships with leaders in the community.
External Communication
Acts as key spokesperson for MOSAIC and presents the organization’s position on issues and activities as appropriate to the media. Accepts speaking engagements as a vehicle to enhance the understanding of the organization, its mission, vision and goals to a broader community.
Development
Through the appropriate staff, ensures the achievement of the goals and objectives established in the Strategic Plan for the development team.
Works closely with the Director, Communications and Development in the development of strategies and alliances that maximize productive involvement with the organization. Ensures that philanthropic revenue generation goals and objectives are achieved.
Takes a strong and proactive role in continuing to enhance the organization’s relationships with the corporate community.
Program Management
Through the Director, Family and Settlement Services and Director, Employment and Language Services, ensures MOSAIC’s programs conform to and further its vision and mission;
Ensures program contract requirements are met; and ensures appropriate evaluation of
MOSAIC’s programs and services, and overseeing recommendations with respect to development of new programs and eliminating programs no longer required.
Organizational Development
Develops and maintains an effective organization structure that reflects operational needs and defines the authority and responsibilities of senior management.
Human Resources
Provides strong and effective leadership to the staff and volunteers of MOSAIC in order to capitalize on the full potential of this most critical resource. Communicates, motivates, guides and directs all those involved with the organization to contribute fully to the realization of the organization’s mission, goals and objectives. Maintains high visibility throughout the organization and remains very focused on effective two-way
communications with all staff.
Ensures the existence of an effective succession planning process to develop the necessary depth among senior management.
Performance Management
Through the senior management team ensures a clear definition of responsibility for each employee, the on-going management, direction and motivation of the staff and a system
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of measurement of employee performance, each being carried out in a manner that contributes to the achievement of objectives in the annual Strategic Plan.
Carries out regular performance reviews with the Executive Leadership Team, and reports on performance-related issues to the Board.
Corporate Policy
Ensures the development and implementation of policies and practices necessary for the organization to achieve its fiduciary and operating obligations and objectives, and recommends changes in those policies to the Board as appropriate.
Organizational Planning/Operations/Finance
With the Director, Finance and Administration, ensures that effective business practices, policies and procedures are in place to protect the assets of the organization and that effective financial management of the organization and the adherence to all appropriate budgetary and regulatory requirements.
Oversees the development and implementation of a technology strategy that enhances organizational performance.
Immigrant Serving Organizations Movement
As the leader of a successful Canadian ISO, takes an active role nationally in identifying and driving initiatives that will benefit the movement in general.
Reporting Relationships
Reports to: Board of Directors
Direct Reports: Director, Family and Settlement Services Director, Employment and Language Service Director, Communications and Development Director, Finance and Administration
Executive Office Coordinator
Works Closely with: All Employees Partners All levels of government Funders
Media Volunteers
Total Staff: 310
Contractors: 300
Budget: $22M
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Candidate Profile
Executive Director
Priority Criteria
Experience: Senior leadership experience with a track record of both developing and
executing on a strategic plan on behalf of a community serving organization and in the service and development of others. Ideally, brings an understanding of and is
motivated by solving the challenges faced by new immigrants and refugees.
Strategic: A strategic and creative thinker who maintains a focus on the organization’s nature and long term evolution, and is able to devise strategies that will ensure it can meet its mandate now and in the future. Able to identify opportunities
and anticipate challenges, both in the internal and external environments.
Leadership: Strong leadership skills with the ability to develop a shared vision and strategy among the staff, volunteers, key stakeholders and donors that will provide a strong sense of direction and call to action. Is seen by corporate and community
supporters as a thought leader in the field of immigrant services. Builds and maintains a positive culture throughout the organization. Expects high performance of the team and provides support for attainment. An inspirational change leader.
Financial Management: Demonstrated ability to manage the financial needs of an organization of related size and complexity to MOSAIC. Financially literate and future
focused. Able to bring creativity while balancing risk in the pursuit of new revenue streams.
Relationship Skills: A people person who possesses the presence, sensitivity, maturity, political savvy, diplomacy, and passion to generate respect and inspire
confidence and action with funders, community agencies, key stakeholders, the Board, staff, and volunteers. Brings a strong external focus and natural ability to connect with people at all levels.
Board of Directors: Preferably has reported to a Board. Able to work with a Board of Directors and be effective supporting a Board in fulfilling its governance
responsibilities.
Communication Skills: An articulate communicator capable of being a strong
advocate and champion. Able to deliver key messages to any audience in presentations, media interviews or other external forums. Combines excellent oral
skills with equally strong written skills. Comfortable acting as the primary spokesperson for the organization.
Initiative: Constructively challenges the status quo and current practices to increase efficiency and effectiveness. Ensures that errors or unsuccessful initiatives are reviewed and action is taken to avoid future challenges. Facilitates change as
appropriate. Highly proactive.
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Executive Director, MOSAIC www.boyden.com
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Innovative: Views tactical problems or initiatives from a broad perspective and emphasizes solutions that support strategic objectives. Welcomes new ideas and creative approaches. Has an excellent understanding of general business concepts and can apply this general business knowledge to new initiatives and issues ahead for the
organization.
Values driven: High integrity. Builds trust by being reliable and authentic. Follows through on commitments. Highly credible. Does not cut corners ethically. Earns trust and maintains confidences. Holds people to account. Does what is right, not what is
expedient. Speaks plainly and truthfully.
Passion for Mission: Brings knowledge about, and passion for the issues associated
with immigration in Canada, and the journey faced by immigrants and refugees. Is personally driven by MOSAIC’s mission, and brings an infectious enthusiasm for the work.
Education: Graduate level preparation is preferred.
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Overview of Search
Estimated Search Timeline
While every search is dynamic and time frames are hard to predict, the following is an overview of the expected timeline for this search:
• Development of the candidate pool: December 2017/January 2018
• Client interviews: February 2018
• Decision and announcement: March 2018
About Us
Founded in 1946, Boyden was the first firm to focus entirely on retained executive search. Today Boyden remains a global leader in executive search, set apart by a client-centric approach and a consistent track record of recruiting high-calibre executive talent.
Boyden consists of an integrated global community of search professionals and industry specialists across more than 70 offices in 40 countries worldwide. With an intimate understanding of their local markets and a truly global perspective, Boyden Partners offer clients a decided advantage, both locally and internationally.
As one of the largest and most experienced executive search firms in the country, with more than 90 search professionals based in Calgary, Ottawa, Toronto, Montreal and Vancouver, Boyden Canada serves all of Canada’s key sectors and executive functions. The search professionals of Boyden Canada have a rich foundation of experience and knowledge, reflected in the insight we bring to each of our industry and functional
practices.
Our Philosophy
Boyden Vancouver focuses on providing clients with the highest return on investment in leadership, developing committed client relationships and exceeding expectations by working to four key operating principles:
• Integrity: We are committed to openness and candour with our clients,
candidates, and each other.
• Client focus: Our clients always come first. Client satisfaction is the key measure of our success.
• Innovation: Anticipating and acting on our clients’ needs helps us think creatively and challenge the status quo.
• Teamwork: Shared goals and cooperation with clients, among team members and across international borders, optimizes performance.
Boyden Vancouver has always respected the privacy and the confidentiality of the personal information provided to us in context with our executive search assignments. This has been a fundamental value in building trust with our candidates and clients.
Boyden Vancouver is a member of the Association of Executive Search Consultants and operates in a manner consistent with the AESC Code of Ethics.
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Executive Director, MOSAIC www.boyden.com
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Boyden Team
Kathryn Young
Partner
Derrick Chow
Partner
Tel 604.602.2585
Biography
Tel 604.602.2596
Biography
Organization Information
Boyden
900 West Hastings Street, Suite 1400 Vancouver, BC V6C 1E5 Tel: 604 685 0261
http://www.boyden.com
