Executive Luncheon:

Communication, Collaboration & Content Management

July 26, 2007

WELCOME….

CATHY ADDUCI

Vice President & General Manager, North Region

UNISYS CORPORATION

11:30 – 12:00 Arrivals ~ Registration ~ Networking ~ Lunch

12:00 – 12:10 Welcome

12:10 – 1:40 Presentation

1:40 – 2:00 Panel Discussion

Meeting Outcomes

• Understand Communication & Collaboration (CnC) trends and impacts

on public sector activities and services

• Understand Enterprise Content Management (ECM) uses and benefits in

public sector activities and services

• Understand the Unisys vision and approach to taking advantage of CnC

and ECM to improve productivity and enhance services

• Develop a foundation for continuing our partnership and work together

AGENDA

Introductions and Topics

Unisys overview

Key Topics – What are they and why are they important

Convergence, Unified Communication, Presence, Enterprise

Content Management, Communication & Collaboration

What is Unisys doing?

Unisys approach and experiences maximizing CnC/ECM for clients

What’s next?

How to take advantage of CnC/ECM

Key Topics for Today’s Conversation

• Convergence

– Migration of voice, video, and data communication systems to ‘all IP’

• Unified Communications

– Unified communications are a new set of tools that reside on top of converged infrastructures

• Presence

– Technology that show who is online and in real-time initiate discussions, schedule appointments, or call

• Active Directory

– A structure supported by Windows® 2000 that lets any object on a network be tracked and located.

• Enterprise Content Management

– Management of content and business processes across an enterprise

• Communications and Collaboration

– Unisys term that refers to 10 service lines packaged to move clients down the road of Unified Communications

Convergence Isn’t New. What has Changed?

• Voice and data convergence

• IP networks

• Pragmatic & executable standards

• Disparate e-mail systems

• Converged networks rather than separate voice/data networks

• Enterprise Content Management for compliance and collaboration

• Change in Workforce

• Knowledge Worker Investments

• Security Awareness

• Agency Modernization initiatives

• Transformation of existing practices e.g. pensions, healthcare, revenue, HHS app’s

• Increased Mandate & Compliance Requirements

• Public Safety

• Technology-savvy Citizens : The IM / SMS / MySpace / iTunes generation

• Demographic shifts

• Visibility requirements

• Perception of Innovation

• That information access thing

Infrastructure

Trends

Agency

Trends

Market

Trends

What Will Be the Implications of “Convergence”?

In Unisys point of view, convergence produces a significant yet lean infrastructure

to enable:

• Agency modernization

• Increased responsiveness

• Improved collaboration across agencies

• New analytical insights

Radical change

Some change,

Expansion of

options

Stable future

Time

Ran

ge

of

Po

ss

ible

Ag

en

cy O

utc

om

es

Convergence is…When multiple products come

together to form one product with the

advantages of all of them

…EmergenceThe grouping of technologies,

markets, and functions that form the

foundation for innovation.

Unified Communication

• For the End User:

– Unified familiar experience

– Find & connect with people

– From any device, any application

• For the IT & Developer:

– Manageable

– Fast time to solution

– Low TCO

A combination of new tools that

take advantage of a converged

communication infrastructure

Identity

&

Presence

Application

Integration

Calendaring

Networks

Devices

Email

Web & Video

Conferencing

Instant

Messaging

& VoIP

Team

Workspaces

Active Directory is the Glue

Network resources

File shares

Printers

Policies

Windows Servers

Configuration

Security policy

VPN and remote access

Quarantine

Single sign-on

Firewall Services

Single sign-on

Configuration

Application-specific directory data

Third-Party Applications

Directories

Databases

Mainframes

UNIX/Linux

Other Systems

Configuration

Quality of service

Security policies

Single sign-on

Network Devices

Configuration

Security

Quarantine

Policies

Windows Clients

Account information

Privileges

Profiles

Policies

Single sign-on

Windows Users

Unified MessagingPrivileges

Profiles/Policies

Automated Deployment

Product Information

Microsoft Products Active Directory

• Management of digital content and processes

– ECM - includes document imaging, workflow, business process

management, document management, records and lifecycle

management, web content management, collaboration, e-mail and forms

management.

– ECM solutions help knowledge workers capture, create, deliver, manage,

preserve, archive, retrieve and dispose of digital content related to

organizational and automated processes in a secure fashion.

Enterprise Content Management

• ECM/BPM provides value to

operations that are:–People intensive

–Paper/Document/Content intensive

–Process critical

–Time sensitive

–Client/Constituent sensitive

• Enterprise Content Management

- Large Multi-Billion

Dollar Market space

- CAGR of over 20%

What Value ?? The 3 C’s driving ECM

• Cost

– Improve efficiency & productivity

– Reduce costs

– Increased performance

• Compliance

– Compliance

– Risk management

– Business continuity

• Customers

– Better customer service

– Faster turnaround

– Improved response

• 2006 AIIM Study• Managing documents strategically

important? 89%• Point solution or core infrastructure?

86% core infrastructure

• Business benefits of ECM solutions

clear to you? 91%

•2007 AIIM Study•What are your project priorities over the

next 12-18 months?

E-Mail Mgmt

Compliance

Disaster Recovery & BCP

E-Discovery

Industry Specific

Customer Service / CRM

ECM: Key Government Applications

• Accounting / Finance

• Business Continuity / Risk

• Case Management

• Claims Processing

• Customer Service

• Info Document

Capture/Control

• E-Government

• E-mail Management

• ERP and Forms Handling

• Health and Human Services app’s

• HR Management

• Library, Archives and KM

• Account Opening / Fulfillment

• “Real ID”; ID Cards, DMV solutions;

and Registrations

• Records Mgmt / Archiving

• Statutory & Regulatory Compliance

• Supply Chain Management

• Tax and Revenue applications

ECM is core or an enabler for many vertical repeatable solutions, e.g. tax processing,

citizen records/identification, case and claims processing, and compliance-driven

records management

Microsoft Office SharePoint Server 2007 (MOSS)

•Enterprise Content Management

•Make it simple to author and manage

content and documents

•Collaboration

•Keep co-workers, partners

and customers in sync

•Knowledge Discovery

and Insight

•Make the right information

available to more people

•Personal Productivity

•Increase employee

self-sufficiency and

effectiveness

Fundamentals

Make it more secure, manageable and reliable

InformationWorker Solutions

Build client and web-basedapplications with workflow and line-of-business interoperability

Communication & Collaboration:Unified Communications and Content Services

• Right information (right Content) at the right

time to the right person on the right device

• Immersive virtual meetings

• Revolutionary experience capable of

producing evolutionary business models

AGENDA

Introductions and Topics

Unisys overview

Key Topics – What are they and why are they important

Convergence, Unified Communication, Presence, Enterprise Content Management,

Communication & Collaboration

What is Unisys doing?

Unisys approach and experiences

maximizing CnC/ECM for clients

Communication & Collaboration: Collaboration Services

Communication & Collaboration

Services

• Communication & Collaboration

Roadmap Workshop

• Exchange Migration

• Portal (Microsoft Office SharePoint

Portal Server) Implementation

• Vista and Office Migration

• Intelligent Information Network

Enterprise Content Management

Services

• ECM Workshops – Review/Define

Content & Process Needs

• Strategy, Planning, Design and

Implementation Services

• Integration Services, linkage to

legacy/host systems

• Outsourcing Services Strategy

Process

Application

Infrastructure

BPM/Workflows

- Framed

Enabled w/ 3D-VE & XPDL

link to ECM Suites

Communication & Collaboration: Exchange 2007 Deployment; Unified Messaging

• Microsoft Exchange 2007 Deployment

• IP-PBX Integration

• VoIP Gateway Deployment

• Voice Mail Integration

• Notes to Exchange Migration

• Messaging Consolidation

• Hosted Messaging

Unisys Communication & CollaborationSolution Examples

• International Bank

– Transformation of core banking applications, operating systems, messaging and

networking infrastructure

• Government Agency (overseas)

– Wanted to implement network to support collaboration among 1.2 million students and

thousands of administrators, and a means of reducing educational costs

• Global Shipping Company

– Acquired rival and sought to migrate its network – supporting some 10,000 users at 800

sites in the U.S. and Canada – to a uniform means of communication by implementing

Microsoft Exchange

• Media Company

– SharePoint Portal/Knowledge Management project to improve collaboration and enable

implementation of company records management policies

ECM –Transformation Framed by 3D-VE Transformation Enabled via ECM & BPM Software Suites

Analyze Current State

Develop Future State

• Conduct Discovery Workshops

• Perform Current State Modeling

• Initiate ECM Studies

• Initiate MigrationPlan

• Perform Future State Modeling

• Develop Vision

• Conduct GAP and ROI Analysis

• Evaluate Vendors and RFP

Execute BPM/ECM Solution

• Design and Develop ECM Solution

• Create Proof of Concept and Pilot

• Convert and Migrate Existing Documents

Solution Roll Out

• Install and configure ECM software

• User Training

• Roll Out Production Version of Solution

Post Roll Out Support

• Provide Implementation Support and Maintenance

• Conduct Additional User Training

Enhance and Expand ECM Solution

• Enable Data Mining

• Provide Product Enhancements

Stage 1 Stage 2 Stage 3 Stage 4

BPM and ECM - Transformation

Enabled through New Tool Set Suites

Strategy

Process

Application

Infrastructure

Expedited & Enabled through 3D-VE & XPDL Interfaces to leading ECM Suites

BPM/Workflows

- Framed

Unisys ECM ProgramSampling of Repeatable Solution Areas

Public Sector Applications/Solutions

• Health & Human Services

• Contracts Management

• Tax Processing Solution

• Claims Handling Solution

• Case Management Solution

• Basic Content Services

• Hosted ECM Solutions

North America

• California

EDD – Taxes

Sec. of State

Cal PERS – Retirement

• Massachusetts

DOR – Tax/Revenue

Child Support

• Pennsylvania

PSERS – Retirement

Police

PUC – Public Utilities

DOR-Revenue

• New York

Fair Hearings

• Over half US States – many with

solutions in many agencies

• FED: USDA, US-GSA, US-TSA,

– Records Management

– Document Mgmt & Control

– Compliance/regulatory

– Tax and Revenue

– Health and Human Services

– ID systems & Public Safety

– Justice/Corrections

– Medicaid BPO operations

Public Sector

Federal/Country

State and Local

What’s Next?

• How to move toward a CnC

universe ?

• How to take advantage of

maturity of ECM solutions ?

• How to align the Technology 3

C’s …

– Communication, Collaboration

and Content Mgmt)

• …to your operational 3C goals:

cost reduction,

compliance improvements, and

constituent service

Address the Need for Change

• Find and share the right information, in the right way, and at the right time to the right people

• I can select the most appropriate device of choice.

• Privacy

• Better productivity

• Greater efficiency, productivity and cost containment

• More effective management of time, resources and information

• Agility and ability to provide better services

Individual Vision Enterprise Vision

Embrace a Vision …

Content Types

Voice – Data - Video

Technologies

Mobile

Unified Messaging

VOIP - IPTV

OD

BC

Da

tab

as

e

Se

arc

h E

ng

ine

E-M

ail / M

es

sa

gin

g

Co

mm

un

ica

tion

s S

erv

er

Storage

Storage

Storage

Local Area Network

End User

Device

End User

Device

End User

Device

Preferably COTS Based Apps

Provides Knowledge Management

- Storage

- Searchable

Credentialing/Registration

Provides Unified Communications

Email, Instant

Messaging& VoIP

Across Networks

Web & Video

Conferencing

Across Devices

Contextual Availability

Identity &

Presence

CommHubWiFi enabled

Laptop

WiFi

enabled

PDA

Sh

are

Po

int/E

CM

Business Blueprinting Workshop & Infrastructure Roadmap Workshop

Strategy

Process

Applications

Infrastructure

Unisys Visibility Modeling See and understand the links among business strategy, process, applications, and infrastructure.

A Comprehensive ApproachPreview business scenarios and outcomes based on deep technical knowledge up and down the Microsoft® enterprise stack.

A Proven MethodologyLeverage the best practices of Microsoft and Unisys to empower your people to achieve your vision.

Business Blueprinting Workshop

Infrastructure Roadmap

… Unisys In-Client

LINK BUSINESS STRATEGIES AND

THE INFORMATION TECHNOLOGY THAT SUPPORTS THEM.

BUSINESS

ARCHITECTURE

SERVICES-BASED TECHNICAL

ARCHITECTURE INFRASTRUCTURE

MODEL

FUNCTIONAL &

APPLICATION MODEL

BUSINESS PROCESS

MODEL & PATTERNS

BUSINESS VISION &

OPERATIONS MODEL

Unisys in-client briefing

to kick off an Experiential

Workshop

Options/Ideas

• Begin with one business process

• Identify pressing issues and

requirements

• Compare as-is IT infrastructure

to a to-be infrastructure to

support enhanced collaboration

• Conduct a proof-of-concept

PANEL DISCUSSION

Moderator: Cathy Adduci, Unisys Vice President & General Manager, North Region

Mark Kinkade, CIO – Illinois Department of Transportation, State of Illinois

Joel Cherkis, Director, Collaborative Technologies, Microsoft Corporation

Paul Barber, Director, Enterprise Content Management Program, Unisys Corporation

Jim Kane, Solution Manager, Microsoft Practice - Unisys Corporation