Date post: | 19-Dec-2015 |
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Executive OverviewExecutive Overview
Incorporated in June 1999
Two Core Product Areas Investigative Services
Litigation Support / Records Acquisition
Regional Coverage 100 Employees PA, WV, DE, NJ, NY, MD, OH, DC, NC & SC East Coast and Midwest through strategic partnerships
Executive OverviewExecutive Overview Executive OverviewExecutive Overview
Diverse Experience of Ownership
Carolyn Langenohl20 years experience in the claims industryLitigation Manager, State FarmDirector of Operations – Litigation Solutions
Steve Mazefsky17 years experience in the claim industryRegional Sales Manager or Vice President - Sales Client RelationsDirector of Business Development – Litigation Solutions
Staff ExperienceStaff Experience
College Educated, Law Enforcement, Military Backgrounds
Prior Experience LSI Training Program:
Equipment Set up Pre-Texting Mobile Surveillance Report Writing
SurveillanceSurveillance
15 Day Turnaround Time
Eastern United States Coverage
Pre Surveillance Investigations
Claims InvestigationsClaims Investigations
Asset Investigations
Public Records/Documents Requisition
Recorded Statements
Accident Scene Inspections
Alive and Well Checks
Activity Checks
Background InvestigationsBackground Investigations
Database Background
Courthouse Check
Criminal History
Civil History
Diverse Experience of Diverse Experience of Ownership / ManagementOwnership / Management
Ownership with Extensive Claims and Carrier Service Experience
Team of Account Executives, Operational and Administrative Support with Extensive Industry Experience
ServiceService
Strong Regional Coverage Ease of Use
GPS Tracking Local presence Available centralized intake On-line capabilities 24/7 Service 100% Satisfaction Guarantee Program Compliant Vendor Management Program
Quality AssuranceQuality Assurance
Concurrent Pre Set Daily Check in Times End of Day Review Customer Link Daily review by QC Specialist &
Supervisor
Prospective Detailed Intake Databases / DMV Insured Contact Rehab Contact Internet Research
Quality AssuranceQuality Assurance
Retrospective 50% of all Cases reviewed by ownership Available Stewardship reports Monthly Staff Evaluations On-line Management Reporting
TechnologyTechnology
State of the Art Field Equipment Body cams, Time lapse equipment, long distance
capabilities Video Snippets as part of the update
Quick access to visual evidence Customer Link
Quality Assurance and Time Savings GPS Tracking
Know where our staff is at all times – no “Ghosting”
Employees simply carry their GPS-enabled mobile phone with them throughout their
regular activities and their location is automatically tracked and recorded.
GPS TrackingGPS Tracking
Customer Link Benefit/VMO BenefitCustomer Link Benefit/VMO Benefit
On-Line Referral Form
• Easy Surveillance Order (Point and Click)• Accountability• Communication
On-Line Access to Video and Updates
Time Savings• Relevant Video Tape Only• Minimize Phone Tag• Positive ID Early• Better QA
Cut and Paste Notes / Video
• Able to Send to Counsel• Able to Send to Physician• Insured Participation
FEATURE BENEFIT
Management Reporting
• Case Assignments / Who is Used • Vendor Comparison• Monitor Spending Trends, Cost Benefit• Monitor Results Trends Vendor Staff• Use Trend Analysis for Best Practices• Client Satisfaction
FEATURE BENEFIT
Vendor Management ProgramVendor Management Program
Program Choices
Exclusive Provider• LSI Handles All Work
Preferred Managing Partner• LSI Handles an Agreed Upon Percentage Selects Vendor Panel Through RFP
Preferred Partner• LSI Handles an Agreed Upon Percentage and Utilizes Client Panel
Special Investigative Unit• One of the Above Choices Plus Fraud Plans and Reporting Where Necessary• Documentation on and Referral of Fraud Cases
Marketing advantages for client acquisition and retention
Increased results in the utilization of surveillance
Consistent protocols to evaluate vendor/claims handler results
Reduction in claims exposure
Reduce risk involved with the use of this service
Increased Return on Investment
Management of vendor process without the cost
Minimal expense
Vendor Management Panel BenefitsVendor Management Panel Benefits
Consistent Rate Structure Customizes Vendor PanelVendor Verification Licenses Insurance
Centralized Management Structure Intake Communication Reporting Invoicing Vendor Trends Staff Trends
Vendor Panel Benefits Decrease in Marketing Expense Volume Increase