Executive Platinum Card

Executive Platinum Card

©2014 U.S. Bank National Association. All trademarks are the property of their respective owners.

CPS 3286P (R-03/14) 5959

usbpayment.com

VISA® Concierge Service

800-895-8518

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U.S. Bank Customer Service 800-344-5696 Account services and information

U.S. Bank FlexPerks® Corporate Rewards 888-229-8864

Golden Tickets, Inc. 800-288-2461 Reservations

Carey Worldwide Chauffeured Services Limousine Discounts 800-336-4646 Reservations. U.S. Bank Executive Platinum Card Account #016305

Avis Preferred Service Program 800-331-7423 Reservations

Visa Concierge Service 800-895-8518


800-895-8518

• Entertainment Planning

• Business Services

• Travel Information and Assistance

• Gift Arrangements

• Country/City Information

• Pre-trip Assistance

• Specialty Services

Complimentary to executive cardholders of U.S. Bank

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Welcome!It is our pleasure to present you

with the U.S. Bank Executive

Platinum Card and all its privileges.

With the U.S. Bank Executive Platinum Card, you are entitled to the best comprehensive package of cardholder services worldwide, with an added level of benefits exclusively for senior executives:

Complimentary benefits include:

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• $1,200 per year statement credit for ancillary travel transactions, such as airline lounge access, baggage fees, seat upgrades, in-flight meals and more

• U.S. Bank FlexPerks Corporate Rewards membership• $1 million travel accident insurance coverage • $5,000 lost luggage insurance• 24-hour Concierge service• Event ticket upgrades through Golden Tickets, Inc.• 10% discount from Carey Worldwide Chauffeured Services Limousine Discounts• Complimentary membership in the Avis® Preferred

Service Program• Card protection under Hot-Line®, a comprehensive

credit card registration servicePlease take a moment to read through the enclosed brochure containing complete details about each of the U.S. Bank Executive Platinum Card services. We’ve listed all our service phone numbers on a wallet card in the brochure that you can remove and take with you wherever you use your U.S. Bank Executive Platinum Card.

At U.S. Bank, we continue to anticipate the services you need as a leader, and to go that extra mile to serve you.

We hope you will take full advantage of the power and convenience of the Executive Platinum Card from U.S. Bank.

Sincerely,

Kurt P. Adams

Executive Vice President, Corporate Payment Systems

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EM

V C

hip Technology and

Account S

ervices

Global Convenience

The U.S. Bank Executive Platinum Card contains both EMV Chip technology and a traditional magnetic stripe. Widely used outside the United States, EMV Chip cards are embedded with a microchip and use either a signature or a Personal Identification Number (PIN) for transaction verification. Combining both technologies on your card ensures that your purchases can be conveniently processed around the world.

USing yoUr EMV Chip CArd When using a chip-reading terminal, follow this process:

• Insert your card into the terminal• Leave your card in the terminal for the duration of

the transaction• Follow the prompts on the terminal as a guide, and

either sign your name or enter your PIN• Remove the card once the transaction is complete

EASE, SiMpliCiTy And ConVEniEnCE EMV Chip technology ensures that your U.S. Bank Executive Platinum Card can be used anywhere in the world where Visa is accepted. This additional card enhancement allows you to travel around the world with confidence and convenience.

Account Services

Our service teams are always ready to help cardholders take full advantage of the U.S. Bank Executive Platinum Card benefits, on everything from routine account issues to matters of the utmost urgency. Full support is available 24 hours-a-day, 365 days-a-year:

ACCoUnT inforMATionU.S. Bank Customer Service: 800-344-5696

• Check current balance, payment amount, prior transactions

• Report a lost or stolen card

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program

Benefits

Program Benefits

STATEMEnT CrEdiT progrAM*The U.S. Bank Executive Platinum Card lowers the cost of airline amenities and services through its statement credit program. With this benefit, your account will be credited up to $100 per month for domestic airline ancillary service charges that are $50 or less. These service charges are typically incurred for airline airport lounge access, seat upgrades, in-flight meals, and checked bags. The statement credit benefit helps U.S. Bank Executive Platinum cardholders enjoy greater choice for less. Simply use your U.S. Bank Executive Platinum Card to pay for the fee, and your account will be credited for that amount within 10 days.

CorporATE rEwArdS MEMBErShipU.S. Bank Corporate Rewards is a turnkey program that offers a complete selection of Airline Rewards, Merchandise Rewards and Gift Certificates. Members earn one point per dollar charged to their card and are provided with convenient 24/7 online access to view and manage the points they earn for a wide range of redemption options.

There are no air travel black out dates, seating restrictions or Saturday night stays required. A 21-day advance reservation is the only requirement.

* Please refer to page 8.


STATEMENT CREDIT PROGRAM*The U.S. Bank Executive Platinum Card lowers the cost of travel amenities and services through its statement credit program. With this benefit, your account will be credited up to $1,200 per year for ancillary travel service charges. These service charges are typically incurred for airport lounge access, Global Entry application fees, seat upgrades, in-flight meals and internet, and checked bags. The statement credit benefit helps U.S. Bank Executive Platinum cardholders enjoy greater choice for less. You may use the entire $1,200 statement credit in one month or throughout the enrollment year. This allows you to choose how to use your travel benefit — whether on annual or a la carte airport lounge access or other expenses.

Simply use your U.S. Bank Executive Platinum Card to pay for the fee, and your account will be credited for that amount within 6-8 weeks.

FLEXPERKS CORPORATE REWARDS MEMBERSHIP

FlexPerks Corporate Rewards is a turnkey program that offers a complete selection of Airline Rewards, Merchandise Rewards and Gift Cards. FlexPerks Corporate Rewards shares the rich and flexible redemption features of its consumer counterpart, the award-winning FlexPerks Travel Rewards Visa Signature® card.

Members earn one point per dollar charged to their card and are provided with convenient 24/7 online access to view and manage the points they earn for a wide range of redemption options. Additionally, U.S. Bank Executive Platinum cardholders can easily and instantly transfer FlexPoints from their Executive Platinum account to a FlexPoints consumer account for faster earning and redemption.

There are no air travel black out dates, seating restrictions or Saturday night stays required.

A 21-day advance reservation is the only requirement.

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AUToMATiC $1 Million TrAVEl ACCidEnT inSUrAnCE CoVErAgEU.S. Bank Executive Platinum cardholders receive premium coverage automatically so they can travel with confidence. This supplements any other insurance policy, which is provided for clients individually.

• The Executive Platinum Card offers $1 million Travel Accident Insurance when traveling worldwide for business purposes on any common carrier (including taxi, bus, train or airport limousine).

• Insurance is provided automatically when the entire travel fare is charged to the Executive Platinum Card. It is not necessary to notify U.S. Bank when tickets are purchased.

ConCiErgE SErViCE 1

U.S. Bank Executive Platinum cardholders receive complimentary concierge service to assist with all entertainment, business and travel plans.

With just one phone call, executives can receive assistance on a number of services including:

• Restaurants• Health clubs• Hotels• Sporting events• Sightseeing tours• Airline travel• Golf tee times

1 Please refer to page 4.


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Visa® ConciergeService1 Benefits

Provided at no extra cost for U.S. Bank Executive Platinum cardholders, Visa Concierge Service: 800-895-8518

dESCripTion of SErViCESEntertainment Planning• Restaurant information, reservations, referrals• Health club information, reservations, referrals• Sports information, ticketing, reservations• Golf information, tee times• Shopping information

Business Services• Conference services arrangements• Emergency translation services arrangements• Computer IT and A/V rentals arrangements• Message service• Foreign protocol information

Travel Information and Assistance• Hotel information, reservations, referrals• Mail/fax destination package• Car rentals, limo, car service referrals and

reservations• Flight information, reservations, ticketing

Gift Arrangements• Gift baskets• Floral arrangements• Specific gifts (as requested)• Special occasion gift recommendations

Country/City Information• Tourist information• Highlights, sights, exhibitions, shows• Festivals, museums, music, entertainment• Time, holidays

Pre-trip Assistance• Weather forecasts, ATM locations• Visa passport locations and referrals• Customs, duties and information• Public transportation information and schedules

Specialty Services• Location and purchase of “specialty items”

1 All costs for goods and services purchased through the Visa Concierge Service are the cardholder’s responsibility.

Benefit g

uide


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ConCiErgE QUESTionS & AnSwErSHow do I get these services?Have your account number ready and call the toll free Visa Concierge Service phone number at 800-895-8518.

How does the concierge know I am eligible for this service?The concierge will identify you by your 16-digit Visa account number.

How long will my request take?Depending on the request, the concierge may be able to assist you on the phone. If the request requires additional research, then the concierge will e-mail or place a follow-up call to you. Most requests are completed within 24 hours. Your concierge will notify you of the anticipated time for completion.

How do I pay for what the concierge has purchased?The concierge will advise you of the costs. The items or services purchased will be billed to your Executive Platinum Card. There is no cost for the concierge’s time or assistance.

When is this service available? The service is available 24-hours a day, seven days a week.

Is there a limit on the number of times I can use this service?No, you may use the service as often as needed.

What types of concierge services are available?Concierge services are available for entertainment, planning, business services, travel information and assistance, gift arrangements, country or city information, pre-trip assistance and specialty services.


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Why should I try Concierge Service?Visa Concierge Service has a wealth of knowledge and resources and has completed thousands of requests for busy travelers throughout the world. Typically, the concierge can complete the request quicker than the cardholder, saving you time and effort.

Try Visa Concierge Service today at 800-895-8518.

Complimentary Upgrades from Golden Tickets, Inc.U.S. Bank Executive Platinum cardholders can order tickets for any sporting or entertainment event through Golden Tickets and receive an automatic upgrade to the next best available seating.

Golden Tickets provides ticket brokerage services for events across the country. Reservations can be made by calling the toll-free number at 800-288-2461 at least three weeks in advance. By specifying that the transaction will be placed on a U.S. Bank Executive Platinum Card, executives receive:

• Automatic upgrade to the next best ticket category• Best quality seating available charged for the price of

the next less expensive level

10% Discount on Carey Worldwide Chauffeured Limousine ServicesThe U.S. Bank Executive Platinum Card entitles Executive Platinum cardholders to a 10% automatic discount on any limousine service rental with Carey Limousine. Carey provides complete chauffeur driven limousines, sedans, vans and minibuses in 550 cities and 60 countries.

Additional services include “as-directed” hourly services, airport transfers and group programs. English-speaking chauffeurs and chauffeur guides are available throughout the world.

• Exclusive toll-free reservations line for U.S. Bank Executive Platinum cardholders at 800-336-4646


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• Cardholders simply specify the transaction pertains to Account Number 016305, the U.S. Bank Executive Platinum Card program

• Reservations must be made at least 12 hours in advance for U.S. and Canada, 48 hours in advance for overseas locations

• Please give notification of any cancellation within 12 hours for U.S. and Canada and within 24 hours for overseas locations

• May not be combined with any other offer or discount

Member in Avis Preferred Service ProgramU.S. Bank Executive Platinum cardholders can take advantage of the Avis Preferred Service Program by calling 800-525-7530 to enroll.

As a Preferred Service member, executives enjoy speed renting services at more than 250 locations across North America and hundreds more around the world.

• Reservations can be made by calling the exclusive Avis Preferred Service line at 800-331-7423

• U.S. Bank Executive Platinum cardholders receive a free upgrade on their first rental at most Avis Preferred service locations

• Executives stop at the special Preferred Service counter and show their driver’s license

• An Avis Representative will have the already processed rental agreement and keys to their car waiting just outside the airport terminal door

At airports where the Avis facility is away from the main terminal• The Avis courtesy bus takes executives directly to

their waiting car with rental agreement and keys inside

• Executives simply show driver’s license and rental agreement to the parking attendant and proceed to their waiting car


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Questions &

Answ

ers

Questions & Answers

U.S. Bank answers commonly asked questions about the benefits of the Executive Platinum Card. Cardholders may call U.S. Bank at 800-344-5696 for answers to questions not listed below.

How do I receive my Executive Platinum Card benefits? • Statement Credit Program* — Use your U.S. Bank

Executive Platinum Card to pay for any domestic airline ancillary service charges of $50 or less, and your account will be credited for that amount within 10 days, up to a maximum of $100 in credits per month.

• U.S. Bank Corporate Rewards — ExecutivePlatinum cardholders are automatically enrolled in U.S. Bank Corporate Rewards. Simply visit www.usbcorporaterewards.com to create an online account, view reward account balance and redemption information. Members can also contact the Rewards Center 888-229-8864 for more information.

• Concierge Service — Refer to Concierge Services Section of this brochure.

* Executive Platinum cardholders receive dollar-for-dollar credits for domestic ancillary airline purchases (“Airline Purchases”) up to $50.00 each, not to exceed $100.00 in credits each calendar month. Such credits will appear on Executive Platinum cardholder’s monthly account statement no later than 10 days after the Airline Purchase posts to the account. Airline Purchases of $50.01 or greater do not qualify for the credit. Credits do not carry over from one calendar month to the following calendar month, nor is it possible to earn credits in advance of Airline Purchases. Partial credits may be earned. For example, if an Executive Platinum cardholder earns an $80.00 credit in one calendar month and has an additional Airline Purchase in the amount of $35.00 in that same calendar month, a credit of $20.00 rather than a credit of $35.00 will be earned for that Airline Purchase. That’s because a credit $35.00 added to the existing $80 credit would exceed the allowable $100 maximum by $15.00. Domestic Airline Purchases may include but are not limited to airline lounge visits, seat upgrades, baggage charges and in-flight meals and vary depending on the airline.


U.S. Bank answers commonly asked questions about the benefits of the Executive Platinum Card. Cardholders may call U.S. Bank at 800‑344‑5696 for answers to questions not listed below.

How do I receive my Executive Platinum Card benefits?• Statement Credit Program* — Use your U.S. Bank

Executive Platinum Card to pay for any approved ancillary travel service charges, and your account will be credited for that amount within 6‑8 weeks, up to a maximum of $1,200 in credits per year.

• FlexPerks Corporate Rewards — Executive Platinum cardholders are automatically enrolled in FlexPerks Corporate Rewards. Simply visit www.flexperkscorporate.com to create an online account, and view your reward account balance and redemption information. Members can also contact the Rewards Center 888‑229‑8864 for more information.

• Concierge Service — Refer to Concierge Services Section of this brochure.

* Executive Platinum cardholders receive dollar-for-dollar credits for domestic ancillary airline purchases (“Airline Purchases”) up to $1,200 each year. Such credits will appear on Executive Plat-inum cardholder’s monthly account statement no later than 6-8 weeks after the Airline Purchase posts to the account. Partial credits may be earned; however, it is not possible to earn credits in advance of Airline Purchases. For example, if an Exec-utive Platinum cardholder has a $10 balance remaining of their $1,200 annual credit amount, and a checked bag transaction of $25 is charged, a credit of $10 rather than a credit of $25 will be earned for that Airline Purchase. That’s because a $25 credit would exceed the allowable $1,200 maximum by $15. Domestic Airline Purchases may include but are not limited to airline lounge access, seat upgrades, baggage charges, in-flight meals and internet, and Global Entry application fees, and vary depending on the airline.

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• Golden Ticket Upgrades — When ordering tickets through Golden Tickets at 800-288-2461, Executive Platinum cardholders simply indicate they are a U.S. Bank Executive Platinum cardholder and would like the transaction placed on their U.S. Bank Executive Platinum card. Cardholders will be automatically upgraded to the next best ticket category. Ticket request should be made at least three weeks in advance and are subject to availability.

• $1 million Travel Accident Insurance — Executive Platinum cardholders are automatically covered with their U.S. Bank Executive Platinum Card.

• Carey Worldwide Chauffeured Limousine Services — U.S. Bank Executive Platinum cardholders should call 800-336-4646 and identify themselves as a U.S. Bank Executive Platinum cardholder and specify account #016305 to receive a 10% discount on reservations. Services must be paid for with the U.S. Bank Executive Platinum card.

• Avis Preferred Service — Call 800-525-7530 to enroll and receive additional information regarding membership.

Would statement credit apply to fees I incur when I book my flight?That transaction would exceed the $50 limit, so it would not qualify.

Do unused monthly credits accumulate over time?The $100 statement credit benefit is available on a monthly basis. Unused credits expire at the end of each month and are not accumulated.

What happens if I charge an amount that exceeds my $100 monthly limit?Partial credits can be earned. Refer to page 8 for full details.

How do I earn Corporate Rewards points?As a U.S. Bank Corporate Rewards member, you will earn one point for every $1 in purchases, exclusive of cash advances, convenience check amounts, disputed items, Central Travel System accounts, refunds and returns. Points do not accumulate for fees of any kind, such as late


• Golden Ticket Upgrades — When ordering tickets through Golden Tickets at 800‑288‑2461, Executive Platinum cardholders simply indicate they are a U.S. Bank Executive Platinum cardholder and would like the transaction placed on their U.S. Bank Executive Platinum Card. Cardholders will be automatically upgraded to the next best ticket category. Ticket request should be made at least three weeks in advance and are subject to availability.

• $1 million Travel Accident Insurance — Executive Platinum cardholders are automatically covered with their U.S. Bank Executive Platinum Card.

• Carey Worldwide Chauffeured Limousine Services — U.S. Bank Executive Platinum cardholders should call 800‑336‑4646 and identify themselves as a U.S. Bank Executive Platinum cardholder and specify account #016305 to receive a 10% discount on reservations. Services must be paid for with the U.S. Bank Executive Platinum Card.

• Avis Preferred Service — Call 800‑525‑7530 to enroll and receive additional information regarding membership.

Would the statement credit apply to fees I incur when I book my flight?

Airline tickets do not qualify as an eligible travel transaction.

Do unused monthly credits accumulate over time?

Executive Platinum cardholders receive a $1,200 annual credit amount. The balance resets to $1,200 on the anniversary date the account was opened.

What happens if I charge an amount that exceeds my $1,200 annual limit?

Partial credits can be earned. Refer to page 8 for full details.

How do I earn FlexPerks Corporate Rewards points?

As a FlexPerks Corporate Rewards member, you will earn one FlexPoint for every $1 in purchases, exclusive of cash advances, convenience check amounts, disputed items, Central Travel System accounts, refunds and returns. Points do not accumulate for fees of any kind, such as late

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payment fees, annual fees, unauthorized charges, and ATM transactions. A monthly point cap may apply per billing cycle.

What rewards can I redeem with my points?The U.S. Bank Corporate Rewards program offers a variety of exciting rewards from airline award tickets, merchandise, and gift certificates, including hotel and car rental gift certificates.

How can I redeem my points?Once you have earned enough points for a reward, redeeming is simple. Simply use the Rewards Center to turn your points into rewards with just a few clicks of your mouse. You may also redeem points over the phone by calling 888-229-8864 and a Rewards Center service agent will assist you with your redemption.

Are there any blackout dates for award ticket redemption?There are no blackout dates, seating, or zone restrictions when redeeming your points for an award ticket.

Do my points expire?Points remain in your account for five years from the quarter in which they were earned. For example, if you earned points in August 2011, these points will expire on September 30, 2016.

If I close my U.S. Bank Executive Platinum account, can I still redeem my points?No. Your account must be open and in good standing in order to redeem your points.

What is my insurance coverage as a U.S. Bank Executive Platinum cardholder?• $1 million Travel Accident Insurance coverage

— automatic insurance against accidental bodily injuries that are the sole cause of death or dismemberment while riding in, boarding or alighting from any aircraft or land or water conveyance operated by a common carrier licensed to carry passengers for hire, provided the entire travel fare(s) has been charged to the U.S. Bank Executive Platinum Card.


payment fees, annual fees, unauthorized charges, and ATM transactions. A monthly point cap may apply per billing cycle.

What rewards can I redeem with my points?

The FlexPerks Corporate Rewards program offers a variety of exciting rewards from airline award tickets, hotel stays and car rentals, merchandise such as electronics, clothing and sports equipment, and gift cards from major retailers.

How can I redeem my points?

Once you have earned enough FlexPoints for a reward, redeeming is simple. Simply use the Rewards Center to turn your FlexPoints into rewards with just a few clicks of your mouse. You may also redeem points over the phone by calling 888-229-8864 and a Rewards Center service agent will assist you with your redemption.

Are there any blackout dates for award ticket redemption?

There are no blackout dates, seating, or zone restrictions when redeeming your points for an award ticket.

Do my points expire?

FlexPoints remain in your account for five years from the quarter in which they were earned. For example, if you earned points in August 2011, these points will expire on September 30, 2016.

If I close my U.S. Bank Executive Platinum account, can I still redeem my points?

No. Your account must be open and in good standing in order to redeem your FlexPoints.

What is my insurance coverage as a U.S. Bank Executive Platinum cardholder?

• $1 million Travel Accident Insurance coverage — automatic insurance against accidental bodily injuries that are the sole cause of death or dismem-berment while riding in, boarding or alighting from any aircraft or land or water conveyance operated by

a common carrier licensed to carry passengers for hire, provided the entire travel fare(s) has been charged to the U.S. Bank Executive Platinum Card.

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• Auto Rental Collision Damage Waiver — Provides coverage for damage due to collision or theft of most vehicles. Coverage is primary when used for business purposes for eligible rentals up to 31 consecutive days. Certain restrictions, limitations and exclusions apply. Refer to the Your Visa Card Guide to Benefits brochure for details.

• Lost Luggage Reimbursement — When paying for the cost of a common carrier ticket with the U.S. Bank Executive Platinum Card, Executive Platinum cardholders are eligible to receive excess reimbursement for the cost of replacement luggage and its contents up to the amount paid to the cardholder by the common carrier, or $5,000 — provided the luggage was checked with the common carrier and lost due to theft or misdirection by the carrier. Refer to the Your Visa Card Guide Benefits brochure for details.

What do I do if I have a question concerning my account?Contact customer service at 800-344-5696. Customer service is available 24 hours-a-day, 365 days-a-year.


Executive Platinum Card

©2014 U.S. Bank National Association. All trademarks are the property of their respective owners.

CPS 3286P (R-03/14) 5959

usbpayment.com


800-895-8518

67950usbD1R1.cv.indd 1 3/25/14 3:18 PM

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