Exhibit to Agenda Item #1b

Powering forward. Together.

Board Finance & Audit Committee Meeting and Special SMUD Board of

Directors Meeting – Budget 2019

Thursday, November 8, 2018 scheduled to begin at 5:00 p.m.

Customer Service Center, Rubicon Room

Exhibit to Agenda Item #1b

Technology

2019 Proposed Budget & Initiatives

Stephen Clemons

Chief Information Officer

November 8, 2018 3 Board Finance & Audit Committee Meeting and Special

SMUD Board of Directors Meeting - Budget 2019

Chief Information Officer Organization

Note: SMUD resources support

Business Unit processes regardless

of organization/functional affiliation.

CHIEF

WORKFORCE

OFFICER

CHIEF

LEGAL

OFFICER

Dir, Reliability

Comp & Coord

Dir, Accounting &

Controller

Director, Planning,

Pricing & Ent Perf

Director, Treasury

Director, Facilities

& Security Ops

Dir, Substn,

Telecom, & Mtrg

Director, Power

Generation

Dir, Commercial

Development

Dir, Procurement

Whse & Fleet

Dir, HR, Diversity

& Inclusion

Dir, Org Capability

& Effectiveness

Dir, Environmental

Safety & Real Est

Deputy General

Counsel

BOARD OF DIRECTORSSpecial Asst to Board of Directors

Director, Audit

Services

CHIEF GRID

STRATEGY &

OPERATIONS

OFFICER

Director,

Grid Operations

Director,

Grid Planning

Director, Energy

Strat, R&D

Dir, Distribution

System Ops

CHIEF

CUSTOMER

OFFICER

Director,

Revenue Ops

Dir, Marketing &

Corp Communic

Dir, Adv Energy

Solutions

Dir, Retail Prod

Del & Sales

CHIEF

INFORMATION

OFFICER

Dir, IT Infrastruc

& Operations

Director, Energy

Trading & Contract

Manager, Executive Department

Director, Resource

& New Bus Strat

CHIEF

FINANCIAL

OFFICER

Dir, IT

Applications

Dir, IT Strategic

Initiatives

Dir, IT Information

Security

Deputy General

Counsel

Dir, Customer

Care

Director, Strategic

Services

Director, Line

Assets

Dir, Community

Energy Svcs

CHIEF EXECUTIVE OFFICER

& GENERAL MANAGER

CHIEF ENERGY

DELIVERY

OFFICER



Strategy, Planning

& Governance

Strategic

Initiatives

Infrastructure &

Operations

Information

SecurityApplications

Relationship

Management

Project Planning &

ExecutionOperational Support Cyber Security

Project Planning &

Execution

Project Management Operational SupportProject Planning &

ExecutionCompliance Operational Support

Contracts & License

ManagementProblem Resolution Privacy Programs Planning & Assessment

Problem ResolutionSecurity Engineering

and Operations

Threat Assessment and

ResponseService Requests

Service RequestsCompliance and

System SecurityQuality Assurance

Enterprise Architecture Service Management

Planning & Assessment

TechnologyBusiness Segments and Functions

$77.6

$16.8

$3.1

$28.9

$-

$20

$40

$60

$80

$100

$120

$140

2019 Proposed

$M

Keeping the Lights On Optimization/Operational Excellence

Risk Mitigation Embracing the Future



2019 Proposed Budget by Theme

$126.4M



Projects Completing in 2018

2018 Completed Projects

• Time of Day

• CCA Infrastructure

• Annual Line Patrol

• Auto Reconnect

• Bill Scenario Tool

• Energy Accounting System (EAS)

• Joint Pole Process Improvement

• Legal Matter Management

• Mobile App – Friends and Family

• Replace OC3 Loop & FP MW Radio

• Security Roadmap Program Network Access Control Lifecycle

• Omni Channel Billing Print Redesign

• Rate Change Automation

On Track to complete by end of 2018

• Avaya Expansion Final Phase

• Avaya Upgrade & Lifecycle

• Cyber Security Supply Chain Risk Mgmt.

• Division of Dam Safety & Inspection Compliance

• Edge Firewall Lifecycle

• GIS - Transmission and Real Estate

• Internal Audit Software

• Lifecycle Printers (Print Anywhere)

• Next Generation Two-way Radio

• Office 365

• PI DOE Upgrade

• Replace Backup DC Power

• Security Roadmap Program – Data Loss Prevention

• SAP Real Estate Module

• SAS Upgrade and Optimization

• SIEM Upgrade/Lifecycle



Multi-Year Projects

Projects Completing in 2019 or Beyond

• ADMS

• Ariba Procurement Project

• Avaya/Verint WFO/WFM Upgrade

• CIP Supply Chain (CIP-013)

• Compatible Units -

• Design Tools - Design of Distribution Network

• Disaster Recovery

• Distribution Inspection Mobile Device

• Hydro Water DSS - Compliance

• Document Management for Grid Assets

• Employee Relations Case Management

• Energy Trade Risk Management (ETRM)

• Facilities McLaren

• G/Technology Upgrade and Implementation

of GIS Networks

• HR Express Transformation

• Modeling of the Distribution Secondary System

• Outage Communication Management (OCM) System Replacement

• PACS Redundancy

• Reliability Analysis - Distribution Grid

• OT Network Transformation (MPLS)

• OT Network Anomaly Detection

• SEELoad Upgrade for Demand Response

• Segregation of Duties

• SharePoint Upgrade

• Time of Day

– EAPR Automation

– EAPR Rate Redesign

• WFO Mobility & Scheduling



2019 New Project Work

Projects Starting in 2019

• AMI Access Point Lifecycle

• AMI Relay Lifecycle

• UIQ_AMI Upgrade - Application

• Asset Management Analytics

• Captiva Lifecycle

• Conference Room Technology

• DMS OMS Replacement (Planning)

• EDM UI D2 & Core System Upgrade

• Endpoint Detection and Response/Anti-virus

• SMUD Enterprise PPM Replacement

• Gas Site Network Resiliency/Capability

• GPO GIS Asset Master Data

• Telecommunications DC Battery Monitoring System

• Telecommunications GIS Fiber Audit

• Transmission Fiber Standards

• Underground Cable Failure Mapping

• Wireless Broadband Feasibility

• X86 Lifecycle - Fresh Pond Servers

• Interval Data Export - Meter Data

• Itron IEE Technical Upgrade

• Network Lifecycle – Corporate Network

• OC3 Loop MW Upgrade (Part 2)

• Rate Changes 2019-2020

• Secure SAP RFC with SNC/SSL

• ServiceNow APM

• Solano Windfarm Communications

Improvement



Technology Enhancement Requests

IT staff have completed over 300 enhancement requests and currently

have 192 requests open

• Smaller efforts than projects

– Less than 400 hours staff time to complete

0

10

20

30

40

50

60

70

80

90

100

CorporateServices

Customer &Community

Services

Energy Delivery EnergyOperations

InformationTechnology

Internal Services

Enhancement Requests

Open Requests as of Nov 1, 2018 Completed Requests, Oct 2016 - Oct 2018



Keeping the Lights On

▪ Keeping The Lights On ensures SMUD’s applications and technology

infrastructure are available, secure and in compliance – every day

▪ We maintain over 1,000 applications used across SMUD to high

standards of reliability

▪ We manage complex interconnections of systems and data

▪ We ensure security of systems through monitoring and updates

▪ In 2019, key upgrades and lifecycles support core business functions

▪ Meter to Cash

▪ Meter Data Management, AMI and Avaya upgrades

▪ Power theft detection system upgrades

▪ Board-mandated rate changes

▪ Ongoing lifecycle upgrades supporting a wide variety of enterprise

applications and infrastructure

▪ Communications with remote facilities

▪ Gas site operational monitoring

▪ Storage and network hardware replacements

▪ Deliver compliance efforts with SAP enhancement and Grid Asset

EDM projects

(SD-2, 4,

8, 16)



Optimization and Operational

Excellence

▪ Improve efficiency and reliability of technology applications and

infrastructure

▪ Deliver efficiency with Agile methods, Testing Center of Excellence

▪ Expand and mature best practice methodologies such as

Enterprise Architecture, Data Analytics and Business Relationship

Management

▪ Deliver technologies to improve efficiency, reliability and

communication across SMUD

(SD-2, 4,

8, 17)

▪ Improve system reliability and availability

▪ Monitor critical applications and systems with 24/7 support

▪ Improve disaster recovery infrastructure and processes

(SD-4, 6, 17)

▪ Strategic view of technology and human resources

▪ Use application rationalization methodology to develop a strategic

view of technology resources

▪ Benchmark staffing levels and skill sets to ensure talent required

to support the technology stack

(SD- 4, 8, 17)



Risk Mitigation

▪ Cyber security. Mitigate risk through audit remediation, monitoring,

training and education

(SD-8, 16,

17)

▪ Cyber attacks by nation-states on utilities

▪ Continuous network monitoring

▪ Expand programs to improve security posture, focusing on Critical

Infrastructure Protection, Operational and Information Technology

security and awareness

▪ Continue to comply with increasing regulatory and compliance

standards

(SD- 16, 17)

▪ Anticipate and respond to rapid changes in technology

▪ Research emerging technologies in the energy market

▪ Security plan review of cloud computing

(SD-10, 16,

17)

▪ Hire and retain IT talent

▪ Broaden recruitment channels, utilizing staff training to stay

abreast of changing technologies, leveraging Master Services

Agreement to fill gaps

(SD-8, 10,

17)



Embracing the Future

▪ Modernizing our power grid

▪ Continue efforts to integrate DERs through advanced technology

including ADMS, DERMS and next generation WAN

(SD-4, 16)

▪ Enhance the Customer Experience through digital self-service,

expanding use of texts and alerts and customer mobile applications

(SD-5)

▪ Workplace of the future – ongoing efforts

▪ Deliver technology to support a mobile and flexible workplace and

enhanced collaboration and productivity for field and office staff

▪ Provide secure platforms for delivering applications to all devices

(SD-8, 16)

▪ Deliver innovative technology

▪ Support R&D for Internet of Things (IoT) and augmented reality

▪ Deliver technology to support innovative rates and billing

(SD-2, 10,

16)

▪ Embrace market potential by delivering technology to support SMUD’s

role in the expanding Community Choice Aggregator (CCA) market

(SD-19)

$0

$10

$20

$30

$40

$50

$60

$70

$80

2018Plan

2018Forecast

2019Prop

2018Plan

2018Forecast

2019Prop

2018Plan

2018Forecast

2019Prop

O&M Capital Allocated (info only)

$M

Keeping the Lights On Optimization/Operational Excellence

Risk Mitigation Embracing the Future

Allocated Costs



Technology2019 Proposed Budget

$72.4 $42.2$45.5

$37.5 $39.3$34.6

$51.4 $59.8$52.1

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Exhibit to Agenda Item #1b

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