Global HR Integrated Services Team

Global Learning Delivery Support

© 2008 IBM CorporationSecurity Classification (if appropriate)

Expectation for 2009Expectation for 2009

-ASEAN/GCG/KOREA IST Learning Delivery Team-2009.01.09

IST - Global Learning Delivery Support

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By the end of 2009, our team could be mentioned as a excellent team with high level ownership, very responsive, professional, proactive & innovative.

Responsive!

Proactive!

High level Ownership

Professional!

Innovative!

Global Learning Delivery

Team

IST - Global Learning Delivery Support

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Ownership = Share weal and woe + Sense of urgency + Teamwork Why should we be a team with high level ownership?

Delivery is a critical component in Learning’s end-2-end value net. Our team’ total cost in 2009 is 1M$, if we use 300$/day as our daily rate. We need conduct

more than 3000 class-day in 2009 in ASEAN/GCG/KOREA. That’s our value & our job.

Manage Expertise

Plan LearningManage Learner

Experience

Manage Learning Assets & Catalogue

Manage Delivery

Resources

Delivery Learning Offering

Analyze Results

What We own all learning offering in ASEAN/GCG/KOREA IST learning team. Total about 3000 class/offering day in 2009. Share the same weal & woe with instructor team. Stronger sense of urgency than instructor team.

How Team work Team work And Team work

IST - Global Learning Delivery Support

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Responsive level = Services level

What: A responsive person is quick to react to people or events and to show emotions; It means:

Easily approached, accessible;Readily reacting to suggestions, influences, appeals, or efforts;

How:Always Sametime online during working hour;Have a clear back-up information when you on leave;Explore enough information for requirement at the early stage;Response & provide promise timely, use clearly & completely statement ;Never forget teamwork

Why should we become a Responsive team? Responsive level = Services level Challenging, dynamic business environment require respond rapidly.

IST - Global Learning Delivery Support

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Professional = High standard quality Why?

If someone say that something is professional, It means high standard quality.If someone say that someone is very professional, it means he/she is highly skilled and experienced person.Professional also means work-life balance.

What Professional document package for each offering. Professional communication with every leaner & guest speaker. Professional methodology & approach to handle all request..…

How Ensure you are skillful program assistant & been well trained on related area; Request for training if any; Contribute to team, do skill transfer as a SME; Ask for help from team-mates when you are facing challenge or concern.

IST - Global Learning Delivery Support

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Proactive & Innovative Why we have to proactive & innovative?

We need smart process, smart system, smart people, smart content, smart program… People want change.

What Identify risk items for each learning offering; Never stop your innovation on “Do more in less”;

How Well plan & plan ahead for your learning offering; Think how to “do more in less”; Team work.

IST - Global Learning Delivery Support

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