Experience and Living Labs An Asset for Innovation

Fabio PianesiFBK, Trento Rise and EIT ICT Labs Italy

Concepts andworking model

Experience and Living Labs

Environments for testing and modifying products and services

• Focus on the end-user-experience

• End-users involvement in real-life or real-as-life settings.

• Users may act as co-designers

.

What:

• Territory-wide socio-technical facilities

• permanent pools of users, infrastructures, massive territorial data

sets and stakeholders,

Why

• Support the validation of ICT products and services;

• address user-centered issues, organizational aspects, …..

• make available permanent showcases through involved testimonials

• attract further investment, stimulate the generation of local

entrepreneurship, foster experimentation of novel services

How

• Focus on the end-user-experience

• End-users involvement in real-life or real-as-life settings.

• Users may act as co-designers

Host

Guest clientGuest clientGuest

Living Labbing

Innovation

RDI

methodolog

ical

consultancy

User-centric

research

operations

managemen

t

User Panels

involvement

and

commitment

Setting up

and

managemen

t relevant

partnership

The «Open Lab» working model

Services

Guest

PROJECTS

:

RDI service

demand

Hosting

FACILITY:

RDI

services

and assets

E&LL: value network

Marketing and Client Outreach to attract

companies and projects to become

“customers” of E&LLs

Customers exploit E&LL services:• Program #1: Support in designing E&LLs-related

Tasks and Activity

• Program #2: Methodological consultancy for

UCD aspects

Program #3: Planning, coordination and

execution of real-life experimentations and

validations

Revenues:• Customers pay a usage fee

Health and

well being

Territorial Lab

Mobile

Territorial Lab

Customer

outreach

Project

hosting

Trento E&LL – Active Customer Cases

SuitCase

Provider: Trento HWB Territorial Lab

Customer: Suitcase project - winner of TRISE PCP tender

Customer product

• Advanced supports for primary and secondary prevention for older people

at home

Services delivered to customer

• Testing and validation of H&WB services at peoples’ homes

• Support for speeding up transition to market

• Based on a strong local social partnership (social cooperatives,

volunteering associations, public bodies)

• Pool of older people (>200)

Details on involved technologies

• Ambient intelligence and monitoring

• Multimodal analysis of human behavior

• Decision support systems

• Advanced middleware for data management

• Human computer interaction for visualization of complex

behavioral patterns

• Social networking

• Mobile computing

Provider: Trento HWB Territorial Lab

Customer: Create-Net

Customer service/product

• Mobile App sensing stress in working environment

Services provided to customer

• local social partnership;

• user recruitment;

• legal and privacy issues (contracts);

• hiring of mobile phones;

• data collection and hosting on internal servers;

• coordination of in-field activities.

• 30 end users.

Stress@work

3

Provider: Trento Mobile ELL

Customer: Telecom Italia

Customer service/product

• Mobile personal data management system.

Services provided to customer

• users community (75, growing to 150) management

• operational support during data gathering, surveys and

UX.

TI Mobile TL

Provider: Trento HWB Territorial Lab (Trento Rise)

Customer: INRIA

Customer service/product

• The application (Desktop + mobile) uses semantic

reasoning to provide users with information contents

(articles, news, posts...).

Services provided to customer

• User recruitment (>500) through the Smart Crowds

initiative (http://www.trentorise.eu/news/smart-crowds)

All Yours Startup

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