Exploring Business © 2009 FlatWorld Knowledge 8-1 Teamwork and Communications.

Exploring Business © 2009 FlatWorld Knowledge

8-1Teamwork and Teamwork and CommunicationsCommunications


8-2

Chapter ObjectivesChapter Objectives

1.1. The team and the organizationThe team and the organization2.2. Why teamwork worksWhy teamwork works3.3. The team and its membersThe team and its members4.4. The business of communicationThe business of communication5.5. Communication channelsCommunication channels6.6. Forms of communicationForms of communication


8-3TeamTeam• “…“…a group of people with complementary a group of people with complementary

skills who work together to achieve a skills who work together to achieve a specific goal.”specific goal.”


8-4

Group v. TeamGroup v. TeamGroup- members work independently and Group- members work independently and

come together primarily to share come together primarily to share informationinformation

Teams- common goals and empowered to Teams- common goals and empowered to make decisionsmake decisions

Team CharacteristicsTeam Characteristics

1.1. Accountable for specific goalsAccountable for specific goals

2.2. Function interdependentlyFunction interdependently

3.3. Are stableAre stable

4.4. Have authorityHave authority

5.5. Operate in social contextOperate in social context


8-5


8-6

Why TeamsWhy Teams

30 - 40% more productive30 - 40% more productive

Reduce errors 13%Reduce errors 13%

However, 50 – 70% failHowever, 50 – 70% fail

Effect onEffect onWorkplace PerformanceWorkplace Performance


8-7


8-8

Types of TeamsTypes of Teamso Manager-LedManager-Led

o Self-ManagingSelf-Managing

o Cross-FunctionalCross-Functional

o VirtualVirtual

Effective Teamwork Effective Teamwork FactorsFactors

Depend on each otherDepend on each other Trust one anotherTrust one another Work better together than individuallyWork better together than individually Become boostersBecome boosters Enjoy being on the teamEnjoy being on the team Leadership rotatesLeadership rotates


8-9

GroupGroupCohesiveness- AttractivenessCohesiveness- Attractiveness

SizeSizeSimilaritySimilaritySuccessSuccessExclusivenessExclusivenessCompetitionCompetition


8-10

Why Teams FailWhy Teams Fail

Unwillingness to cooperateUnwillingness to cooperateLack of managerial supportLack of managerial supportFailure to delegate authorityFailure to delegate authorityFailure to cooperateFailure to cooperate


8-11


8-12What Causes High-Potential What Causes High-Potential Leadership Candidates to Fail?Leadership Candidates to Fail?

60% = Inability to work in teams60% = Inability to work in teams

9% = Lack of technical ability9% = Lack of technical ability

Team Skills NeededTeam Skills Needed

TechnicalTechnical


8-13

Decision-making & problem solvingDecision-making & problem solving

InterpersonalInterpersonal

Team Member RolesTeam Member Roles

A.A. Task-FacilitatingTask-Facilitating– MonitoringMonitoring– EnforcingEnforcing

B.B. Relationship-BuildingRelationship-Building– ConfrontingConfronting– EmpathizingEmpathizing– Consensus BuildingConsensus Building

C.C. BlockingBlocking


8-14

Class Team ProjectsClass Team Projects1.1. Dream up team Dream up team

chartercharter

2.2. Contribute ideasContribute ideas

3.3. Never miss a Never miss a meetingmeeting

4.4. Be considerate of Be considerate of each othereach other

5.5. Create process for Create process for resolving conflictresolving conflict

6.6. Use strengths of Use strengths of each team membereach team member

7.7. Don’t do all the work Don’t do all the work yourselfyourself

8.8. Set deadlinesSet deadlines


8-15

What Does ItWhat Does ItTake to Lead Team?Take to Lead Team?

•Demonstrate integrityDemonstrate integrity

•Be clear & conciseBe clear & concise

•Generate positive Generate positive energyenergy

•Acknowledge common Acknowledge common points of viewpoints of view•Manage agreement & Manage agreement & disagreementdisagreement•Encourage/coachEncourage/coach•Share informationShare information


8-16


8-17

CommunicationCommunication

• “…“…the process of transferring the process of transferring information from a sender to a information from a sender to a

receiver.”receiver.”

Need for Communication Need for Communication SkillsSkills

oConvincing decisions & Convincing decisions & faster solutionfaster solutionoWarning signs appear earlierWarning signs appear earlieroSmooth workflow & Smooth workflow & increased productivityincreased productivityoStronger business Stronger business relationshipsrelationships

oPersuasive marketingPersuasive marketingoProfessional image Professional image enhancedenhancedoEmployee satisfaction up & Employee satisfaction up & turnover downturnover downoBetter financial results for Better financial results for firm & investorsfirm & investors


8-18

Communication FlowsCommunication Flows

Communication FlowsCommunication Flows


8-19

Informal Informal CommunicationCommunication


8-20

What To Do About What To Do About “Grapevine”“Grapevine”

Learn to live with itLearn to live with itTune into itTune into itDon’t participate in rumorsDon’t participate in rumorsCheck out what you hearCheck out what you hearTake advantage of itTake advantage of it


8-21


8-22ListeningListening

•“…“…80% rated...as an 80% rated...as an most important skill most important skill

in getting things in getting things done...”done...”

Barriers to Barriers to CommunicationCommunication

CulturalCultural


8-23

FunctionalFunctional


8-24

Tips for Writing E-MailsTips for Writing E-Mails

1.1. Formal/InformalFormal/Informal2.2. Meaningful subject Meaningful subject

lineline3.3. Keep message Keep message

focused & readablefocused & readable4.4. Avoid attachmentsAvoid attachments5.5. ID yourselfID yourself

6.6. Be kindBe kind7.7. ProofreadProofread8.8. Don’t assume Don’t assume

privacyprivacy9.9. Respond promptlyRespond promptly10.10. Show respect & Show respect &

restraintrestraint


8-25Prepare/Deliver Prepare/Deliver PresentationsPresentations

Plan- audiencePlan- audience

• Knowledge levelKnowledge level

• InterestInterest

PreparePrepare

• OpeningOpening

• BodyBody

• CloseClose

PracticePractice

PresentPresent

• DressDress

• Arrive earlyArrive early

• ConnectConnect

• Take timeTake time

• Act naturalAct natural

• Main pointMain point

• Avoid readingAvoid reading

Visual AidsVisual Aids


8-26Guidelines to an Effective Guidelines to an Effective MemoMemo

Follow format- guide headingsFollow format- guide headingsParagraphs short & to pointParagraphs short & to pointAccent/highlight major pointAccent/highlight major pointShortShort headings headingsTitleTitleKey pointsKey pointsExhibits = attachmentsExhibits = attachmentsStapleStaple


8-27

Nonverbal CommunicationNonverbal Communication

““...‘nonword...‘nonword’’ messages communicated messages communicated through facial expressions, posture, through facial expressions, posture,

gestures and tone of voice.”gestures and tone of voice.”

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