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Exploring processes for customer value insights, supply chain learning and innovation: An international study Flint, Daniel J.; Larsson, Everth; Gammelgaard, Britta Published in: Journal of Business Logistics 2008 Link to publication Citation for published version (APA): Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes for customer value insights, supply chain learning and innovation: An international study. Journal of Business Logistics, 29(1), 257. General rights Unless other specific re-use rights are stated the following general rights apply: Copyright and moral rights for the publications made accessible in the public portal are retained by the authors and/or other copyright owners and it is a condition of accessing publications that users recognise and abide by the legal requirements associated with these rights. • Users may download and print one copy of any publication from the public portal for the purpose of private study or research. • You may not further distribute the material or use it for any profit-making activity or commercial gain • You may freely distribute the URL identifying the publication in the public portal Read more about Creative commons licenses: https://creativecommons.org/licenses/ Take down policy If you believe that this document breaches copyright please contact us providing details, and we will remove access to the work immediately and investigate your claim.
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Page 1: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

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Exploring processes for customer value insights, supply chain learning andinnovation: An international study

Flint, Daniel J.; Larsson, Everth; Gammelgaard, Britta

Published in:Journal of Business Logistics

2008

Link to publication

Citation for published version (APA):Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes for customer value insights, supplychain learning and innovation: An international study. Journal of Business Logistics, 29(1), 257.

General rightsUnless other specific re-use rights are stated the following general rights apply:Copyright and moral rights for the publications made accessible in the public portal are retained by the authorsand/or other copyright owners and it is a condition of accessing publications that users recognise and abide by thelegal requirements associated with these rights. • Users may download and print one copy of any publication from the public portal for the purpose of private studyor research. • You may not further distribute the material or use it for any profit-making activity or commercial gain • You may freely distribute the URL identifying the publication in the public portal

Read more about Creative commons licenses: https://creativecommons.org/licenses/Take down policyIf you believe that this document breaches copyright please contact us providing details, and we will removeaccess to the work immediately and investigate your claim.

Page 2: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

EXPLORING PROCESSES FOR CUSTOMER VALUE INSIGHTS, SUPPLY CHAIN LEARNING AND IN...Daniel J Flint; Everth Larsson; Britta GammelgaardJournal of Business Logistics; 2008; 29, 1; ABI/INFORM Globalpg. 257

Page 3: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 4: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 5: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 6: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 7: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 8: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 9: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 10: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 11: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 12: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 13: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 14: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 15: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 16: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 17: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 18: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 19: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 20: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 21: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 22: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 23: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 24: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 25: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 26: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 27: Exploring processes for customer value insights, supply ...lup.lub.lu.se/search/ws/files/6402455/1466233.pdf · Flint, D. J., Larsson, E., & Gammelgaard, B. (2008). Exploring processes

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.


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