MagTek, Inc., a global leader in retail payment security, has partnered with Pitney Bowes, a nationwide service provider, to deliver unparalleled coverage and single point accountability for the ExpressCard 1000 card personalization device. Pitney Bowes technicians have an average of 14 years tenure with continuous training and certification of competencies. The centralized national call center provides integrated technician dispatch and provides toll free support. Pitney Bowes is a known industry name, recognized for national on-site repair, maintenance, warranty support, preventative maintenance, managed deployments, professional equipment installation, moves, additions, changes and technical training. With Pitney Bowes on your team you never have to say “no” to opportunities. Coverage where you need us We have you covered. With extensive, nationwide technicians in all 50 states, you can be assured there is a service team member available to assist. ExpressCard 1000 On-Site Service MagTek quality. Pitney Bowes support service. Second to none. Instant Card Issuance ExpressCard 1000 On-Site Service Coverage Partnerships that just make sense.
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MagTek, Inc., a global leader in retail payment security, has partnered with Pitney Bowes, a nationwide service provider, to deliver unparalleled coverage and single point accountability for the ExpressCard 1000 card personalization device. Pitney Bowes technicians have an average of 14 years tenure with continuous training and certification of competencies. The centralized national call center provides integrated technician dispatch and provides toll free support.
Pitney Bowes is a known industry name, recognized for national on-site repair, maintenance, warranty support, preventative maintenance, managed deployments, professional equipment installation, moves, additions, changes and technical training. With Pitney Bowes on your team you never have to say “no” to opportunities.
Coverage where you need usWe have you covered. With extensive, nationwide technicians in all 50 states, you can be assured there is a service team member available to assist.
ExpressCard 1000 On-Site ServiceMagTek quality.
Pitney Bowes support service. Second to none.
Instant Card Issuance ExpressCard 1000On-Site Service Coverage
About Pitney BowesCelebrating its 90th year of innovation, Pitney Bowes provides software, hardware and services that integrate physical and digital communications channels. Long known for making its customers more productive, Pitney Bowes is increasingly helping other companies grow their business. Pitney Bowes is a $5.6 billion company and employs 33,000 worldwide. Pitney Bowes: Every connection is a new opportunity™.
About MagTekSince 1972, MagTek has been a leading manufacturer of electronic devices and systems for the reliable issuance, reading, transmission and security of cards, checks, PINs and other identification documents. Leading with innovation and engineering excellence, MagTek is known for quality and dependability. Its products include secure card reader authenticators, small document scanners, PIN pads and card personalization and issuance systems. These products are used worldwide by financial institutions, retailers, hotels, law enforcement agencies and other organizations to provide secure and efficient electronic payment and identification transactions. Today, MagTek continues to innovate with the development of a new generation of Protection Services secured by the MagneSafe™ Security Architecture. By leveraging strong encryption, secure tokenization, real-time authentication and dynamic transaction data, MagneSafe products enable users to assess and validate the trustworthiness of credentials used for online identification, payment processing and other high-value electronic transactions.
Benefits of CoverageInspire loyalty and increase card usage, with cards that feature photos of family, friends, pets and vacations with minimal down time. The On-Site Service Agreement provides you with the support you need to keep your operations up and running and your costs to a minimum.
“We chose MagTek because of the flexibility the ExpressCard 1000 offered. In addition, we were impressed with how responsive MagTek was in supporting a very aggressive timeline.”
- Cathy Brooks, Senior Vice President, Director of Deposit Services, NewAlliance Bank Product: MagTek IntelliCAT/ExpressCard 1000
Coverage Cost Telephone Technical Support
On-Site Service -
Next Business Day (1)(2)
MagTek Genuine Parts
On-Site Repair Labor
Factory Repair Labor
Preventative Maintenance
Installation andSet Up
Manufacturer’s Limited Warranty (One Year)
Included with
Purchase
Unlimited Unlimited (after remote diagnostics)
Included Included Included Included(3) Initial installation and set up included
Comprehensive Level Extended Service Agreement (One Year)
Included Included Included $249 Set up after unit is relocated(6)
$299
No Extended Service N/A $150/hour(5)
Service call after remote diagnostics
billed at $249/hour plus travel time (two hour
minimum)
Current list price $249/hour (two hour minimum)
$125/hour (four hour minimum)
Does not include shipping to or
from the factory
$499 plus travel time at $249/
hour
$499 plus travel time at $249/
hour
(1) Next business day if remote diagnostic is completed prior to 3:00 PM in the local time zone. (2) Available in most US Zip Codes, remote areas will have second business day coverage. (3) Preventative Maintenance recommended on an annual basis.(4) Preventative Maintenance services are performed at the request of the customer, not to exceed one service per 12 month period.(5) Billed in 30 minute increments at $75/half-hour. (6) Cost of actual relocation not included.
Features of Coverage• Next business day service(1)
• Preventative maintenance(3): keep operations up and running by preventing down time• MagTek genuine parts: rest assured that you are receiving the quality and durability you have come
to depend on with MagTek parts• Reduce mailing expense with instant issuance and minimal down time• Eliminate security concerns using trusted service technicians• Minimize cost from down time, parts and lost card issuance
Contact DetailsTelephone Hot-Line support is available between 7:30 a.m. and 5:30 p.m. Central Standard Time Monday through Friday. If On-Site Service Request is warranted, a qualified technician will be dispatched to restore Customer’s equipment. Contact 888-624-8350 and [email protected] for support and service.
