Expression of Interest
Supply, Installation, Maintenance & Facility
Management Services of Closed User Group (CUG)
I.T. Network in Koira Mining Circle
Tender No: 62/12(140)/1459/STPI-BH/2015
Date: 14/05/2014
Software Technology Parks of India
C-Ground Zero, Fortune Towers, C.S. Pur, Bhubaneswar – 751023,
Odisha, India
Tel: +91-674-2300412 / 2300413 / 2300787 / 2300358, Fax: +91-674-
2302307
URL: www.bbs.stpi.in
Software Technology Parks of India
Bhubaneswar
NOTICE INVITING ‘EXPRESSION OF INTEREST’ Supply, Installation, Maintenance & Facility Management Services
of Closed User Group (CUG) I.T. Network in Koira Mining Circle Scope of Work
The scope includes Supply, Installation &
Maintenance work of I.T. Hardware &
Networking items along with Operational
Support at 6 numbers of check gates of
Koira Minding Circle. The System
Integrator will also implement the
application software (third party or own
developed) for better monitoring of the
project & services expected from the
project. The following are highlight on the
scope of deliverables but the detailed
Terms of Reference is enclosed at
Annexure-A.
(a) To provide the IT infrastructure in at
different location of Koira mining
circles to facilitate the internet
connection from the main hub
through wireless technology.
(b) To provide and install the CCTV to
monitor the activity of Check Gates.
(c) To provide the redundant internet
connection at main hub (DDM Office).
(d) To integrate the network of Joda
circle with Koira circle to create a
failover.
(e) To depute a dedicated onside
technical team to manage and
monitor the network grid.
(f) Implement the application software
(third party or own developed) for
better monitoring of the project
Bidding Process
STPI, Bhubaneswar invites Expressions of
Interest (EoIs) in sealed envelope from the
agency having experience in System
Integration & Infrastructure projects who
meet following qualification criteria:
(a) A minimum annual turnover of Rs. 15
Crores in last three financial years.
(b) Experience in Turnkey I.T. projects for
Government Department & Facility
Management Service for Government
Sectors
(c) Should have valid ISO 9001:2008/
CMM certificates.
The detailed eligibility criterion is given in
the Terms of Reference. The applicants
are required to submit necessary
documents/certificates& proposals in
support of the qualifications. Applicants
meeting the qualification criteria shall be
invited for presentation. The Request for
Proposal (RFP) document shall be
subsequently issued to the short-listed
applicants. If required the applicant may
be called for presentation.
The last date for submission of EoI is 4-
June-2015 up-to 1700 hours IST at the
following address:
Director
Software Technology Parks of India
C Ground Zero, Fortune Towers C.S. Pur,
Bhubaneswar, Pin: 751023, Odisha
Website: www.bbs.stpi.in
Note: STPI reserves the right to cancel this request for EoI and/or invite afresh with or without
amendments to this request for EoI, without liability or any obligation for such request for EoI
and without assigning any reason. Information provided at this stage is indicative and STPI
reserves the right to amend/add further details in the RFP document.
Supply, Installation, Maintenance & Facility
Management Services of Closed User Group (CUG)
I.T. Network in Koira Mining Circle
For smooth functioning of different software
application implemented for Mineral
Administrations & Government Check Gates
[Annexure-A]
4 | Page Terms of Reference STPI
Table of Contents
1 Executive Summary ...................................................................................... 6
1.1 About Steel & Mines .................................................................................................... 6
1.2 About STPI ........................................................................................................................ 6
1.3 Know about the Terrain ............................................................................................... 7
1.4 About the I3MS ............................................................................................................... 8
1.5 Project Objective ............................................................................................................ 9
1.6 Expected Outcome ........................................................................................................ 9
2 Scope of Work ............................................................................................ 10
2.1 I.T. Infrastructure ........................................................................................................... 11
2.1.1 Purchase ................................................................................................................... 11
2.1.2 Implementation .................................................................................................... 12
2.1.3 Integration ............................................................................................................... 14
2.1.4 Warranty & Maintenance ................................................................................. 15
2.2 Operational Support ................................................................................................... 15
2.2.1 Operational Support ........................................................................................... 15
2.2.2 Helpdesk .................................................................................................................. 16
2.3 Facility Management Service .................................................................................. 16
2.3.1 Networking ............................................................................................................. 16
2.3.2 Security ..................................................................................................................... 17
2.3.3 Surveillance ............................................................................................................. 17
2.3.4 Internet ..................................................................................................................... 17
2.3.5 Power System ........................................................................................................ 18
2.4 SLA Based Service Delivery ...................................................................................... 18
2.5 Team Structure .............................................................................................................. 19
2.5.1 Expert Team ............................................................................................................ 19
2.5.2 Institutional Support ........................................................................................... 21
2.6 Monitoring & Reporting ........................................................................................... 21
2.6.1 IT Assets Management ...................................................................................... 21
2.6.2 Network Monitoring System ........................................................................... 22
5 | Page Terms of Reference STPI
2.6.3 Surveillance Monitoring System .................................................................... 22
2.6.4 Helpdesk Management ..................................................................................... 23
2.7 Deliverables .................................................................................................................... 23
2.7.1 Hardware Deployment& ImplementationPhase .................................... 23
2.7.2 Operational Support &Maintenance Phase .............................................. 23
3 Project Time Line ....................................................................................... 25
3.1 Hardware Deployment& Implementation ......................................................... 25
3.2 Operation Support & Maintenance ..................................................................... 25
4 Eligibility ..................................................................................................... 25
6 | Page Terms of Reference STPI
1 Executive Summary
1.1 About Steel & Mines
The Steel & Mines Department is one of the important Departmentsin
Government of Orissa. It works for the development of the mineral resources
of the State while enjoining regulatory powers. The main functions and
activities of the Department of Steel and Mines are systematic survey and
assessment of the mineral deposits of the State, their exploitation,
administration of mines and mineral concession, enforcement measures for
prevention of illegal mining and smuggling of minerals, assessment and
collection of mining revenue, study of the impact of mining operation on
environment, formulation of appropriate environmental control measures and
research and exploitation of areas and minerals for meeting the needs of
mineral based industries in the State and Country. The Steel and Mines
Department is the administrative Department of the Directorate of Mines, the
Directorate of Geology and Orissa Mining Corporation Ltd.
During the last five years, revenue collected from mining has grown from Rs.
2,020 crores to Rs.5, 519 Crores in 2013-14. The production of iron ore, which
accounts for almost 70% of the total revenue, during the same five-year
period, has grown from 184 MMT to 226 MMT. This manifold increase in
revenue is because of introduction of ad-valorem rates for iron ore and better
mineral administration. The use of Information Technology (IT) under project
i3MS has contributed significantly to the increase in mineral revenue for the
state. The tightly interconnected system has ensured royalty to the state
exchequer to an excess of Rs. 11,000 Crore in last 4 years.
1.2 About STPI
India has earned itself a reputation of an IT superpower. Software Technology
Parks of India has played a seminal role in accomplishing this status. Software
Technology Parks of India(STPI) is under Department of Electronics and
Information Technology(DeitY), Ministry of Communications and Information
Technology Govt. of India has been set up with distinct focus for promotion of
Software export from the country. Today, STPIs across over the country are
synonymous with excellent Infrastructure and Statutory support.
Software Technology Parks of India (STPI) was established on June 5, 1991. It
was registered as an autonomous society under Societies Registration Act,
1860. Having its headquarter in New Delhi, STPI has 53 centers including 9
7 | Page Terms of Reference STPI
Directorates across the country. Out of these 53 centers, 45 centers are in Tier
II and Tier III cities.
STPI maintains internal engineering resources to provide consulting, training
and implementation services. Services cover Network Design, System
Integration, Installation and Maintenance of application networks and facilities
in varied areas. STPI also adheres to ISO 9001:2008 standards.
The basic objectives of the Software Technology Parks of India are:
(a) To promote the development and export of software and software services
including Information Technology (IT) enabled services/ Bio- IT.
(b) To provide statutory and other promotional services to the exporters by
implementing Software Technology Park (STP)/ Electronics Hardware
Technology Park (EHTP) schemes and other such schemes this may be
formulated and entrusted by the Government from time to time.
(c) To provide Data Communication services including Value Added services to
IT/IT enabled services (ITES) related industries.
(d) To promote micro, small and medium entrepreneurs by creating conducive
environment for entrepreneurship in the field of IT/ITES.
DeitY, Govt. of India while framing the policies to boost Software sectors with
distinct focus at software exports nationwide identified Bhubaneswar to be
one of the spot to set up Software Technology Park of India.
1.3 Know about the Terrain
The State has been divided in 14 Mining Circles based on the geographies and
availability of mineral resources. Koira Mining Circle is one of the rich mining
circles after Joda Mining Circle in the State. It is coming under Sundargarh
District. The Koira Circle is broadly an isolated hilly tract with an average
elevation of about 800 ft. (244 Mtr) above the sea level. It is shut in all sides by
rugged hills intersected by few passes or gorges which connect it with the
surrounding areas. This mining area has large deposits of Iron ore and
Manganese ore. As recorded out of 185 Iron & manganese Mines there are 73
Iron & Manganese Mines available in Koira Mining Sector. To control the
mineral administration in Koira Mining Circle a Mining Circle Office headed by
a Deputy Director of Mines. Major Mining Companies like Steel Authority of
India Limited, Odisha Mining Corporation, Aryan Mining & Trading
Corporation, Bonai Industrial Company Limited, Odisha Manganese &
Minerals Pvt. Ltd, Rungta Mines Limited, SN Mohanty, MG Mohanty, TATA
Steel Ltd are operating their mines from this region. Currently there are 26
8 | Page Terms of Reference STPI
working mines in Koira circle, majorly of iron ore and manganese almost in the
private sector category involving more than 61 sq. kms of forest area. The
Government has defined 6 exit routes for evacuation of mineral resources
from the mining circle.
Jamudihi Weighbridge : Around 27 Kilometres from Koira Mining Office
Barsua Checkgate : Around 26 Kilometres from Koira Mining Office
Kalaiposh Weighbridge : Around 40 Kilometres from Koira Mining Office
Langaleswar Weighbridge : Around 3 Kilometres from Koira Mining Office
Malda Checkgate : Around 10 Kilometres from Koira Mining Office
Kolmong Checkgate : Around 12 Kilometres from Koira Mining Office
1.4 About the I3MS
Integrated Mines & Minerals Management System (I3MS)was designed for
effective monitoring of Mineral Administration in the State of Odisha. The
seminal features of i3MS is,
(a) End to end tracking of Mineral Ore from Source till (Rail ,Port & Industry
Head)
(b) First application in the Country to have integrated with Freight Operating
Information System (FOIS) of Indian Railways.
(c) First application to integrate with the RTO & Vahan Sarthi database in real
time
(d) Integrated with Commercial Tax Department for real time validation of the
TIN and generation of e-Waybill.
(e) 6 major Ports are integrated with I3MS to provide information of export &
import of minerals.
(f) Collection of mining revenue online to Odisha Treasury
The Weighbridge / Mineral Checkgates are an integral component of the
mineral administration. The mineral Checkgates have been commissioned to
check pilferages of illegal mineral transportation. After introduction of i3MS,
the mineral Checkgates / weighbridges has to be equipped with Software,
computers, internet, surveillance system, power provision with backup facility.
The e-Permit/ e-Pass generated at the Mines end is checked at the designated
Mineral Checkgate / Weighbridge. Based on the check at the Checkgate the
consignor has to close the loop by receiving the mineral in the i3MS System
and accordingly the consigner and the consignee has submit the monthly
return online. The Directorate of Mines now intends to implement Closed User
Group network at all the Checkgates / Weighbridges along with Koira Mining
Office for smooth mineral administration.
9 | Page Terms of Reference STPI
1.5 Project Objective
For effective monitoring of mineral transportation the ePass need to be
verified online, report return to be submitted on time and loop need to be
closed in time. The office of the Deputy Director of Mines should be
connected through Closed User Group Network withall Check gates/
Weighbridge to monitor the above system. The main objectives of this project
are,
(a) To establish wired/ wireless Internet & Intranet network facility among the
6 Checkgates/ Weighbridges with Koira Mining Office.
(b) To set up Surveillance Monitoring System at all the Checkgates/
Weighbridge with Live recording in the Central Server.
(c) To provide 24 X 7 Business Support in 365 Days without any interruption.
(d) To establish a Network Management Unit with highly technical resources.
(e) To support the Mining Office Staff in the Checkgates for Operation of
Software Application installed at Checkgate/ Weighbridge.
(f) To integrate the new network with the existing network of Joda Mining
Circle
(g) To create a failover network for both Joda & Koira
(h) To provide failover internet connection from the ISP provider.
1.6 Expected Outcome
It is expected that, by establishing the Closed User Group network the
Department will be benefitted as follows,
(a) Hassle free checking of Transit Passes generated at the Mines end/ end
user.
(b) Recording and preservation of activity of Checkgate/ Weighbridge for
future reference.
(c) Avoid pilferage of illegal transportation of mineral wealth from the mining
area
(d) Record each and every transaction of mineral transportation through valid
user.
(e) More transportation of minerals
(f) Generation of more revenue to the State.
(g) Effective mineral administration
(h) Decision Support System for the head of the Institutions
10 | Page Terms of Reference STPI
2 Scope of Work
The scope of work for this project includes Supply, Installation &Maintenance
work of I.T. Hardware & Networkingitems along with Operational Support for
1 Year at 6 numbers of Check gates located at Koira Mining Circle. The System
Integrator will also implement the application software (third party or own
developed) for better monitoring of the project & services expected from the
project. This project is envisaged to strengthen the communication system to
ensure adequate and timely delivery/execution of all users related services as
well as internal services.
The System Integrator has to implement the solution in full phase at Koira
Sector without any pilot phase. The scope includes the below list of activities.
(a) To provide the IT infrastructure in at different location of Koira mining
circles to facilitate the internet connection from the main hub through
wireless technology.
(b) To provide and install the CCTV to monitor the activity of Check Gates.
(c) To provide the redundant internet connection at main hub (DDM Office).
(d) To integrate the network of Joda circle with Koira circle to create a failover.
(e) To depute a dedicated onside technical team to manage and monitor the
network grid
(f) Implement the application software (third party or own developed) for
better monitoring of the project
The project has to be deployed at Koira sector. This includes the DDM office
and all Koira mining circle check gates. These locations shall have to equip
with the necessary IT Computing Hardware to execute the ePass process. To
build the entire network, some other dependable links needs to be facilitated
with necessary IT hardware. The below list of locations shall be come under
the scope of activities as End Point, Routing Point and Internet Hub Point.
SL# Hubs Location Link
(a) DDM Office KOIRA Internet Hub
(b) DDM Office JODA Internet Hub
(c) SNM KJST Pillar-II JODA Routing Point
(d) SAIL Kalta JODA Routing Point
(e) KIRIPUR KOIRA Routing Point
(f) SAIL HILLTOP JODA Routing Point
(g) IP HILLTOP JODA Routing Point
(h) Check Gate-1 LANGALESWAR End Point
11 | Page Terms of Reference STPI
SL# Hubs Location Link
(i) Check Gate-2 KOLEIPOS End Point
(j) Check Gate-3 JAMDIHI End Point
(k) Check Gate-4 BARSUAN End Point
(l) Check Gate-5 MALDA End Point
(m) Check Gate-6 KOLMONG End Point
The End Point is the Check gates. Routing Points are the dependable link between Hub Point
and End Point. Both the DDM office shall be the Internet Hub Points.
2.1 I.T. Infrastructure
2.1.1 Purchase
The bidder shall purchase and supply the necessary IT hardware (as per the
specifications mentioned in the “Bill of Hardware” section) at the below
mentioned locations.
Sl# Hubs Internet Hub Routing Point End Point
(a) Tower & Accessories
(b) Point to Point Device
(c) Common Module
Manager
(d) Reflector Disc
(e) Surge Arrester
(f) Router
(g) Modem
(h) Firewall
(i) L3 Switch
(j) L2 Switch
(k) CAT 6 Cable & Casing
(l) UPS (2 Hrs. Backup)(1
KVA)
(m) UPS (5 Hrs. Backup)(2
KVA)
(n) UPS (5 Hrs. Backup)(6
KVA)
(o) CVT
(p) PTZ Camera
(q) NVR with Storage &
Display
(r) Solar Cell Power Backup
(s) Barcode Reader
(t) Accessories & Cabling
12 | Page Terms of Reference STPI
2.1.2 Implementation
2.1.2.1 Project Planning & Management
The SI shall study and design a comprehensive and effective project planning
and management methodology on the implementation activities. A detail
report on the system study shall be placed before initiate the implementation
activities.
Project planning exercise shall essentially commence with the start of the
project, however, project management exercise shall commence at the start of
the project and shall continue till the O&M phase of the project. During the
project implementation, the SI shall report to the authority, on following items:
(a) Results accomplished during the period
(b) Cumulative deviations to date from schedule of progress on milestones as
specified in this ToR read with the agreed and finalized Project Plan
(c) Corrective actions to be taken to return to planned schedule of progress
(d) Proposed revision to planned schedule provided such revision is
necessitated by reasons beyond the control of the Implementation Agency
(e) Other issues and outstanding problems, and actions proposed to be taken
(f) Interventions which the SI expects to be made by the STPI and / or actions
to be taken by STPI before the next reporting period
(g) Progress reports would be prepared by SI on a monthly basis. These
reports may be required to be shared with STPI
(h) Change Control mechanism
(i) Issue management to help identify and track the issues that need
attention and resolution from the State
(j) Scope management to manage the scope and changes through a formal
management and approval process
(k) Risk management to identify and manage the risks that can hinder the
project progress.
2.1.2.2 Self-Sustained Tower
The SI shall erect the self-sustained towers at different location for mounting
the wireless devices. The necessary civil work relating to the construction of
towers shall be done by SI. The SI has to do the chemical earth-links for the
towers.
13 | Page Terms of Reference STPI
2.1.2.3 WirelessNetwork
The SI shall configure the wireless devices to provide Wireless network
connectivity at check gates and DDM Office. There is an existing LAN
connectivity at DDM office. The SI has to configure the wireless connectivity
with the LAN for communication to Check Gates.
2.1.2.4 Video Surveillance System
The SI has to install and configure the PTZ cameras at the check gates and
DDM office. The Network Video Recorder with display shall be installed at
DDM office to record and monitor the movement of check gates. The SI has to
configure the backup of the video streaming on monthly basis and handover
to DDM. The video streaming system shall be configured with Wide Area
Network to facilitate the Director of mines to view the streaming from
Directorate of mines office, Bhubaneswar.
2.1.2.5 Internet Connectivity
There is existing internet connectivity at DDM Koira office. The SI has to
provide additional dedicated internet connectivity at DDM Koira Office for one
year during the contract period. That internet shall be configured as
failoveralong with the existing internet connectivity.
2.1.2.6 Power backup and Electrifications
The SI has to configure dedicated online & offline UPS at different locations as
power backup. All the necessary cabling and accessories required for the
installation of UPSs shall be provided by the SI. The necessary equipments
required to control the voltage fluctuation shall be configured by the SI.
2.1.2.7 Solar System
The SI has to provide the solar system facility at the routing points for adding
the power backup provision along with the UPS. All the necessary
electrification, failover/switching provision and cabling shall be provided by SI.
The pole and necessary wiring for erecting & holding the solar panel shall be
provided by SI.
2.1.2.8 Network Configuration
The SI has to configure the core network devices at DDM offices and other
locations. Necessary security standards like, intrusion detection, content
filtering & blocking, virus protection, and vulnerability protection shall be
installed at UTM/Gateway level. Necessary VLAN and security Zones shall be
configured in the network.
14 | Page Terms of Reference STPI
2.1.2.9 Barcode Device Configuration
The barcode readers are used to read & verify the generated ePass. The SI has
to configure the barcode with the network for pass verification.
2.1.2.10 Configuration Management
The SI shall submit a list of deliverables and implementation plan based on the
scope of work. The SI shall prepare the formats/templates for each of the
deliverables upfront based upon ISO 27000 standards and the same shall be
approved by STPI prior to its use for deliverables.
All project documents are to be kept up-to-date during the course of the
project. The SI shall maintain a log of the internal review of all the deliverables
submitted. Soft copy of logs shall be submitted to STPI on regular basis.
2.1.2.11 UAT & Go Live
SI shall assist in successful completion of User Acceptance Testing (UAT) and
audit of the system on the completion of the go live criteria.
2.1.3 Integration
2.1.3.1 Integrate with Joda Circle CUG Network
The CUG networkhas been established at Joda circle in the year 2011. All the
check gates of Joda mining circle are provided with internet connectivity. The
SI has to integrate the Joda CUG with Koira CUG as automatic failover for
alternate. Necessary routing policy shall be configured by the SI in the hubs
for providing un-interrupted internet connectivity for all the check gates and
DDM office of Joda & Koira. The necessary network security and user
authentication shall be configured to restrict un-authorized access.
2.1.3.2 Integration with Minerals Movement tracking system
The minerals movement tracking system is the core application in the i3ms
project where the ePass generated are verified in the check gates. The SI has
to integrate the ePass system at the Koira mines circle check gates, which shall
verify the generated ePass online and sync the data on real time basis from
the check gates to the live server.
2.1.3.3 Integration with existing LAN
The SI shall integrate the Wireless LAN and WAN with the existing LAN
network available at DDM Koira office and Check Gates.
15 | Page Terms of Reference STPI
2.1.4 Warranty & Maintenance
2.1.4.1 Warranty
All theHardware listed in the Bill of Material shall be cover under warranty for
3 years. SI shall be responsible to replace/repair the defective items during the
warranty period.
2.1.4.2 Maintenance
The SI shallperform the maintenance activity at least once in a quarter and
more frequently if there is any appalling climatic impact during the contract
period. This includes Preventive Maintenance (PM), Predictive Maintenance
(PdM), Corrective Maintenance (CM) and Situational Maintenance (SIT), etc.
The SI shall keep provision of the stock (10% of IT Assets) for onsite and
instance support.
2.1.4.3 Insurance
The SI shall ensure that the Assets used for this project shall come under the
coverage of insurance.The SI shall bear the cost of insurance of those assets
during the contract period. The insurance shall cover all type of risks and not
only limited to theft, fire, natural disaster.
The SI shall also be responsible for the insurance of the employee engaged in
the project.
2.2 Operational Support
2.2.1 Operational Support
The SI shall provide the necessary operational support to the department
apart from the FMS services mentioned in the scope. The SI has to manage the
below set of activities.
(a) Discuss with the Department, DDM, STPI and other stake holder on regular
basis regarding the project status and improvement.
(b) Consult with the OEMs regarding the product configuration and
framework updation.
(c) Communicate with ISPs for Internet connectivity.
(d) Produce the periodic report with the department on the progress card,
and operational activities. Also prepare the analysis sheet of issues and
their resolutions.
(e) Prepare the forecast in terms of budget and H/W requirement. (if required)
16 | Page Terms of Reference STPI
(f) Verify the Implementation Certificate, if the part of the work has been
outsourced.
(g) Monitoring of SLA with Vendors, SI, Outsourced Jobs.
2.2.2 Helpdesk
2.2.2.1 Onsite Helpdesk
The SI shall facilitated an onsite help desk service as a single point of contact
for project related complain/issues/incidents and service requests. The scope
of work includes 24x7 Help Desk facility for reporting issues / problems with
the CUG IT infrastructure.
2.2.2.2 CentralizedService Desk
The SI shall provide a centralized service desk facility and setup all necessary
channels for reporting issues to helpdesk. The incident reporting channels
shall be the following:
(a) Specific Email account
(b) Dedicated Phone Numbers
(c) ITIL based Helpdesk portal
2.2.2.3 On-Call Support
The scope of activity also includes on-call support. The SI shall also share the
contact number of support team to the client for any On-Call support.
2.3 Facility Management Service
2.3.1 Networking
The SI shall ensure continuous operation and upkeep of the WAN and
Wireless network infrastructure at the hub points including all active and
passive components. The scope of services includes:
(a) Configure and manage the point to point device installed at each location.
(b) Mapping the ports and IPs as per the requirement of projects.
(c) Structure the IPs as per the VLAN and Zone.
(d) Manage the bandwidth as per the application requirements.
(e) Attending to and resolving network failures and issues
(f) Support and maintain the overall network infrastructure including but not
limited to LAN passive components, routers, switches etc.
(g) Configuration and backup of network devices including documentation of
all configurations.
(h) 24x7 monitoring of the network to spot the problems immediately.
17 | Page Terms of Reference STPI
(i) Provide information on performance of Ethernet segments, including
capacity utilization and error statistics for the segment and the top-
contributing hosts, WAN links and routers
2.3.2 Security
The SI shall ensure to provide a secure network environment through
implementing the standard security policy. This service scope includes:
(a) Managing and monitoring various devices/ tools such as firewall, intrusion
detection, content filtering and blocking, virus protection, and vulnerability
protection through implementation of proper patches and rules in the
UTM.
(b) Capping and controlling the bandwidth usages and network flood.
(c) Maintaining an updated knowledge base of all the published security
vulnerabilities and virus threats for related software and microcode etc.
(d) Ensuring that latest patches/ workarounds for identified vulnerabilities are
applied immediately w.r.t. operating system, system software.
(e) Respond to security breaches or other security incidents and coordinate
with respective OEM in case a new threat is observed to ensure that
workaround / patch is made available for the same.
(f) Maintenance and management of security devices, including, but not
limited to maintaining firewall services to restrict network protocols and
traffic, detecting intrusions or unauthorized access to networks, systems,
services, applications or data, protecting email gateways, firewalls, servers,
from viruses.
(g) Ensuring that the security policy is maintained and updates to the same
are made regularly as per ISO 27001
2.3.3 Surveillance
The SI shall manage and monitor the surveillance system during the contract
period. The service scope includes:
(a) Maintenance and management of all the cameras installed at various
location.
(b) Keep the backup of all video streaming on regular basis.
(c) Submit the backup with the DDM/Director of Mines on quarterly basis.
(d) Align the cameras as and when required
2.3.4 Internet
The SI shall manage and monitor all the network connectivity along with the
internet available at DDM office. The service scope includes:
18 | Page Terms of Reference STPI
(a) Monitoring of the internet usages from different nodes
(b) Co-ordinate with ISP for any internet connectivity issue
(c) Manage the internet traffic when required
2.3.5 Power System
The SI shall manage and monitor the power backup and solar cell on regular
basis. The service scope includes:
(a) Monitor the health of UPS, Solar Cell centrally
(b) Check and replace the UPS battery cell on periodic basis
(c) Check the replace the faulty cable when required
2.4 SLA Based Service Delivery
2.4.1.1 Intent
(a) The aim of this agreement is to provide a basis for close co-operation
between STPI (on behalf of Directorate of Mines) and Systems Integrator,
for support services to be provided by System Integrator to STPI, thereby
ensuring a timely and efficient support service is available to STPI end
users.
(b) This agreement is contingent upon each party knowing and fulfilling their
responsibilities and generating an environment conducive to the
achievement and maintenance of targeted service levels.
2.4.1.2 Objective
(a) To create an environment which is conducive to a co-operative
relationship between System Integrator and STPI to ensure the effective
support of end users.
(b) To document the responsibilities of all parties taking part in the
Agreement.
(c) To ensure that Directorate of Mines achieves the provision of a high
quality of service for end users with the full support of Systems Integrator.
(d) To define the commencement of the agreement, its initial term and the
provision for reviews.
(e) To define in detail the service to be delivered by System Integrator and the
level of service this can be expected by STPI, thereby reducing the risk of
misunderstandings.
(f) To detail via a question list, information System Integrator requires STPI to
extract from end users prior to System Integrator involvement.
(g) To institute a formal system of objective service level monitoring ensuring
that reviews of the agreement are based on factual data.
19 | Page Terms of Reference STPI
(h) To provide a common understanding of service requirements/capabilities
and of the principle involved in the measurement of service levels.
(i) To provide for all parties to the Service Level Agreement a single, easily
referenced document which caters for all objectives as listed above.
(j) The SLAs would be applicable during the O&M Phase.
(k) SLAs would be monitored on a quarterly basis and penalties would be
imposed, in case of breach of any of the SLAs and the same would be
deducted from the Quarterly Payment (QP).
(l) On breach of any of the SLAs in a quarter, a penalty would be levied on
the quarterly payment due to the System Integrator/ Successful bidder. For
each breach a penalty of 2% of the quarterly payment due would be
levied, with a maximum penalty not exceeding 5% of the quarterly
payment.
(m) The amount of penalty under this Contract shall not exceed 5% of total
equated quarterly instalments (Remaining CAPEX and OPEX as mentioned
in the Payment schedule) in case of non-compliance with SLAs.
2.5 Team Structure
2.5.1 Expert Team
Considering the above scope of work, the SI shall depute the expertized onsite
manpower. The scope of this unit is not only to manage all the activities
starting from implementation to maintenance but also monitor & managing
the whole network after full- phase installation. The list of resources needs to
be deployed to manage the project is as below
2.5.1.1 Experiences & Qualifications
SL# Manpower Experiences Qualifications
a) Infrastructure
Consultant
4 Years in project
management (IT)
B.E/MCA/MBA(System)
b) Wireless Network
Expert (WNE)
3-4 Years in Wireless
Network
management
B.E/B.Tech/MCA and
OEM Certification
(Preferred)
c) Network Security
Expert (NSE)
2-3 Years in Network
Security
management
B.E/B.Tech/MCA and
OEM Certification
(Preferred)
d) Surveillance Expert 2-3 Years in
Surveillance
Management
Graduation
e) Help Desk Call
Center Executive
1 Year Experience in
Help Desk Mgt.
Graduation
20 | Page Terms of Reference STPI
SL# Manpower Experiences Qualifications
f) Tower Management
Expert (Rigger)
2-3 Years in Tower
Maintenance
Intermediate
g) UPS/Electrical Expert 2-3 Years in
Electrical & UPS
Management
Diploma in
Electrical/Graduation
2.5.1.2 Roles and Responsibility
(a) Infrastructure Consultant
The Infrastructure Consultant should lead the project. He should be
dedicatedly involved in the initial phase like procurement, installation and
configuration. After the full phase installation, he has to design the plan of
action for monitoring and maintenance. Periodic report of all the activities
should be send from Infrastructure Consultant to the Department. Any
strategically/managerial decision should be taken by him after discussion with
the department. The person has over knowledge on management and
network technology. He can able to handle clients, monitor the activity of the
network specialists and helpdesk. Also he should be good in budgeting,
financial planning and implementation (if required).
(b) Wireless Network Expert (WNE)
The WNE should be deployed for managing, monitoring and maintaining the
wireless network, surveillance and network security. He should have in depth
knowledge in wireless management. Also he will be expertise in managing the
surveillance solution. The WNE should manage all the wireless connectivity.
Also he has to produce the periodic report of frequency usability. Any
descriptions in the communication will have to resolve by the WNE.
(c) Network Security Expert (NSE)
The NSE will responsible for managing the Firewall, Router, Layer3 & Layer2
Managed switches. Proper network security layout with procedure of
monitoring needs to be defined by NSE. The job profile of a NSE includes
monitor of CUG networks; detect, prevent and resolve various security threats
to the networks. The role also demands to analyze the security risks, develop a
response procedure, test software deployment tools, firewalls and intrusion
detection systems. Firewall, Router & Managed Switch configuration and
management is also includes in the roles and responsibilities. Network Security
Log management is also the responsibility of the NSE.
(d) Surveillance Expert
21 | Page Terms of Reference STPI
As the scope of the project is also to configure full surveillance system in each
location of the check gates, so one Surveillance Expert needs to be deputed to
manage and monitor the System. The Expert will have to monitor the cameras.
He will also be responsible for keeping the records of the footage on periodic
basis.
(e) Help Desk Call Center Executive
The support will be designed for 24 X 7 bases. So a Help Desk Unit should be
deployed for receiving complaints from the units to resolve any type of
network/internet issues.
(f) Tower Management Expert (Rigger)
The whole network is planned over wireless network and the network
connections are built on the Self sustained Tower. So a unit of tower specialist
should be deputed to do the periodic maintenance of Towers. The Riggers will
be deputed at the nodes to manage the tower related activities.
(g) UPS/Electrical Expert
As each node is provided with UPS and Power Backup Provision, so an
Electrical Expert will be deputed to manage the power backup devices. He is
also liable to manage and maintain the Solar Cell power backup Devices.
2.5.2 Institutional Support
The team deputed by SI shall provide the below institutional supports.
(a) Project monitoring
(b) Update on project milestone and its implementation status
(c) Inform to STPI regarding any proposed change management
(d) Guide and help the end user regarding the network usability
2.6 Monitoring & Reporting
The SI shall provide the required software to monitor & report of the activities,
incidents, logs etc. The SI is also free to suggest any alternatives to meet the
objectives of monitoring and reporting in a better way, provided that such
deviations are properly justified and implemented in an optimal manner. Few
software list given as follows:
2.6.1 IT Assets Management
One Asset Management Tool/Software shall be installed and configured to
manage and record the IT Assets used in the solution.
22 | Page Terms of Reference STPI
Technical Specifications
ITIL based Asset management tool having provision of keeping all records of
Assets, it’s warranty, vender details, AMC, expiry notification, configuration,
change management etc. Also has the integration facility with the Helpdesk
Management System.
2.6.2 Network Monitoring System
One NMS (Network monitoring Software) will be installed and configured at
Koida DDM office/Main Hub to manage and monitor the network devices
installed in different locations of the CUG. The software will also manage the
Internet Service provided at the central hub for distribution. The software
should produce the network usability, traffic and flood reports.
Technical Specifications
Quickly detect, diagnose, and resolve network performance issues and get
real-time views and dashboards that enable to visually track network
performance at a glance. Simplifies detection, diagnosis, and resolution of
network performance issues.Tracks response time, availability & uptime of
routers, switches, and other SNMP-enabled devices. Shows network
performance statistics in real time via dynamic, drillable network maps.
Includes out-of-the-box dashboards, alerts, and reports
2.6.3 Surveillance Monitoring System
All the footage of the cameras installed at check gates will be recorded at the
main hub. The Surveillance Monitoring Software will be installed and
configured at main hub to view the real time and recording footage. The
software should be web based, so that the higher authority of the department
can able to view the footage at anywhere through internet.
Technical Specifications
Having recording, playback and backup setting facility.Records up to 100+
camera sources simultaneously. Easily set up each camera. Works with both
USB cameras and networked IP cameras. Motion detection recording saves
space by only recording when something is happening. Email or SMS alerts
available for motion detection. Optional time stamping of recorded video
frames; should have Web control panel allows you to access and view
recordings remotely over the Internet; Save video footage to a network folder
or back up via FTP; Video can be monitored live as it is being recorded; Display
options for watching the video on a second monitor, television, or other
screen; Find and play surveillance recordings ordered by camera, date,
23 | Page Terms of Reference STPI
duration and motion detected; Integrated with Express Burn to record video
files to DVD
2.6.4 Helpdesk Management
The support activities will be tracked and monitored for 24 X 7 bases. For
support, a help desk software will be configured at the main hub. The help
desk support executive will keep the track of all call and its resolution history
through this software. The software should be web based.
Technical Specifications
Log issues / complaints related to IT infrastructure at the Data Centre under
the scope of work and issue an ID number against the issue / complaint.
Assign severity level to each issue / complaint. Track each issue / complaint to
resolution. Escalate the issues / complaints. Provide feedback to the callers.
Analyze the issue / complaint statistics. Creation of knowledge base on
frequently asked questions to aid the users of the IT infrastructure.
2.7 Deliverables
Following shall be the deliverables under different phase of work during the
engagement period.
2.7.1 Hardware Deployment& ImplementationPhase
(a) Supply of IT Infrastructure as per Bill of Material
(b) Third party software licenses
(c) Technical specification documentation of IT & Non-IT Assets
(d) Device configuration documents
(e) Procedure Manuals related to installation, operation, administration of
Assets
2.7.2 Operational Support &Maintenance Phase
2.7.2.1 Hardware Maintenance Service
(a) Maintain the Towers, Network Devices, UPS, Solar System and other
hardware equipment in the various locations.
(b) Repair / replace faulty components with standard spares.
(c) Install/reinstall OS and other application software in the devices.
(d) Periodic Management of All managed Assets
(e) Hardware setup and maintaining the uniformity.
(f) Installing/Configuring/Troubleshooting of Network communications
software.
(g) Problem diagnosis and rectification for all equipment
24 | Page Terms of Reference STPI
(h) Services for installing add-ons
(i) Service support for all peripherals
(j) Relocation of equipment
(k) Data recovery in case of system crashes
2.7.2.2 Helpdesk Management Services
(a) Log user calls and give them a call ID no.
(b) Assign severity level to each call based on the type of call. Severity levels
and resolution matrix to be mutually discussed and finalized, before the
contract is signed. However, the same shall be as per industry standards for
such services.
(c) Track each call to resolution
(d) Escalate the calls to the IT team of STPI, if necessary as per defined
escalation matrix
(e) Analyse the call statistics
(f) Generation of MIS reports, register user feedback and status of the call
(g) Ensure that all calls are attended satisfactorily within the maximum time
limit specified, as per the resolution matrix agreed.
2.7.2.3 Network Management Services
The SI shall ensure that the network is trouble free and welloptimized follow
up with Networking Vendor for spares and replacements. The deliverables are:
(a) Re-patching of data cords on need basis.
(b) Replacing faulty internal data cabling
(c) Manage effectively and efficiently the day to day network operations of
internal LAN, WAN and Wireless.
(d) Fault Management – Identifying and Resolve the all networking faults
including network devices, configuration, UTP cable, patch cords etc. and
getting them resolved through concerned local vendor providing
Management services if the same is of serious nature.
(e) Testing and installation of networking software
(f) High level and Low level Network Diagram along with IP segments
(g) Administrative Password
(h) Network policies, Security policies, IP addressing scheme and Migration
plan
2.7.2.4 Power Management Services
(a) Replacing faulty electrical cable, battery and other consumable
(b) Replacing/repairing the solar cell
25 | Page Terms of Reference STPI
2.7.2.5 Data Backup Services
(a) Taking backup of device configuration and recorded video streaming at
required time interval and ensuring secure storage and handling of media
to prevent data loss.
(b) Conduct restoration drills with sample backed up data on a quarterly basis
to confirm data integrity and backup/restore on the request from users.
(c) Maintain log sheets of backups taken.
(d) Administration of archival systems.
3 Project Time Line
3.1 Hardware Deployment& Implementation
Sl# Item Target
(In Months)
(a) Project Plan T0+ .5
(b) Solution Study, Design& Report for approval T0+1
(c) Supply ofIT Hardware & Software T0+2
(d) Deployment and Commissioning of Solution T0+2.5
(e) Testing & Verification T0+3
(f) Go-Live T0+3.5
3.2 Operation Support & Maintenance
Sl# Item Target
(In Months)
(a) Deployment of Infrastructure Consultant T0+2
(b) Deployment of Expert team other than Infrastructure
Consultant for Operational Support T0+3
(c) Setting up of Centralize Helpdesk along with all
requisites mentioned under help desk clause of this ToR. T0+3
T0= Date of Award of Contract / LoI whichever is earlier
4 Eligibility
Sl# Eligibility Criteria Relevant Supporting
Document
(a) The bidder should be a company registered
in India under companies Act 1956,
registered with the Service Tax Authorities
and operating for the last Five years in
Valid Certificates of
incorporation & five
years I.T. Return should
be submitted.
26 | Page Terms of Reference STPI
Sl# Eligibility Criteria Relevant Supporting
Document
IT/ITeS Services as of 31stMarch 2014.
(b) The bidder must have a full-fledged office
in the Odisha State. Support office /
undertaking to open office shall not be
considered and the bidder shall be
eliminated from the bidding process.
Valid Ownership/ Rent
Receipt/ Certificate
should be submitted.
(c) The bidder must have an annual turnover of
not less than Rs. 15 Crores in IT/ ITeS
Services and positive net worth for the last
three financial years as of 31st March 2014
Valid Balance Sheet /
certification by Chartered
Accountant should be
submitted
(d) The bidder must have been assessed and
certified for ISO 9001:2008 or CMMi-3. The
certificate should be valid for at least a
period of one year from the date of
submission of the bid.
Quality Certificates
should be submitted
along with bid document
(e) The bidder must have a proven track record
of successfully implementing at least one
integrated turnkey I.T. project of minimum
value of Rs. 4 Crores or above for any
Government Department in India in last five
years.
Work Orders and project
details must be
submitted along with bid
document
(f) The bidder should have implemented at
least two facility management services/
Operational Support / Support & Service of
ITprojectsfor any Government / private
sector in last five years.
Work Orders and project
details must be
submitted along with bid
document
(g) The bidder should have a minimum
strength of 100 I.T. professionals with the
company.
Proof of same should be
submitted.
(h) An authorized person who will attend the
meeting, sign the bid document, etc.
Power of attorney in the
name of the authorized
person
(i) The bidder shall not be under a declaration
of ineligibility for corrupt or fraudulent
practices or blacklisted by any of the
Government/PSU.
An affidavit notarized in
any place of Odisha
should be submitted
along with bid document