EXPRESSIONS ® Creating a culture of understanding!

EXPRESSIONS®

Creating a culture of understanding!

• Discover your dominant thinking style

• Understand how your thinking style impacts how you communicate

• Tips for successfullyinteracting others

• Have some FUN!

An Overview Developer/ AuthorRita Harte

The Author/DeveloperRita’s masters degree in

instructional design coupled with another major in psychology, ensures that all the programs that she designs are performed with the participants ultimate learning in mind.

Rita is an accomplished professional who spent over 13 years designing and testing this program on over 17,000 business people world wide.

Today we are going to explore something that could conceivably alter how you think about and affect others around you.

To be understood is thefoundation of a healthy self esteem therefore…

Over 70% of the population is Red

We have all three “colours” in us, however one tends to be more dominant …

20% of the population is Green

and 10% is Orange

What is the Key to Effective Communication?

SEEK FIRST TO

UNDERSTAND…

THEN BE UNDERSTOOD!

--Stephen Covey

It’s frustrating when I’m explaining

something to someone and they cut me off and tell me to get to the

point.

When I’m learning

something new I need to see it, hear it,

and experience it for myself.

70% of the population tendto have these Experiences

Sometimes I feel that I’m not as smart as

others because I need time to consider

things before making a decision. Often I

feel rushed into agreeing to a decision

I’m not feeling comfortable with.

BeginningMiddle

End

Dominant RED Thinking Process

REDS think in terms of chapters -- a beginning, a middle and an end. They possess a balance between conceptual and logical thought processes with an added, and dominant, element of instinct. If a situation does not feel appropriate, a RED thinker will not make a decision or a move from their position.

…and the mouse froze!A RED thinker’s mouse freezes when they are amidst conflict. Their senses become overloaded with stimuli and almost completely shuts down their rational thought process.

Characteristics of RED Communicators

PhysicalCharacteristics

comfortable body language

both shoulders moved forward and relaxed warm eye contact

walks with a slow non-directional gait tend to wear expressive, loose fitting clothing


voice tone -nasal to deep in quality

Verbal Characteristics

word usage has friendly tone

use phrases like "I understand…, How do you feel about…, I'm not comfortable with…", etc.

can become monotone when recounting events

can become restless with one-way conversations


want approval of others

BehaviouralCharacteristics

approachable personalities

relate equally well with orange and green thinkers

require hands on interaction to learn or be influenced

make decisions based on gut instinct – what feels right


CommunicationStrengths

non-threatening communication style

likes face to face interaction

are natural mirrors of those they are communicating with

tend to create immediate rapport with others

have good sense of timing when presenting or negotiating


ThinkingProcess

require time to make decisions

have strong ability to use all sense equally -- visual, auditory, sensory think in terms of the whole process -- beginning, middle, end

while in deep thought, eyes travel around and then down to chest combination analytical and conceptual thought process

Mind Mapping

There are many times that something comes in to my mind and out my mouth before I realize I'm saying it out loud. It has caused me embarrassment in the past. Sometimes I just feel so misunderstood!

There are many times that something comes in to my mind and out my mouth before I realize I'm saying it out loud. It has caused me embarrassment in the past. Sometimes I just feel so misunderstood!

People sometimes look at me like I'm a 'scatter brain' because I can hop from topic to topic very quickly.

10% of the population tend to have these ExperiencesWhen I make a

decision people question me about the details of how I came up with the decision…like I hadn’t given it any serious thought.

Mind Mapping

ORANGEORANGE Thinking Process

ORANGES thought process is similar to mind mapping,they are constantly collecting data in "pods" for future use. ORANGES are very comfortable with conceptual ideas and tend to be the ideas people. The best way to both speak and write to an ORANGE is to keep it visually animated and conversational.

…and the mouse froze! An ORANGE thinker’s mouse freezes when TOO MANY DETAILED FACTS AND FIGURES ARE PRESENTED to them for immediate response. The leap from right to left brain is too radical without giving the ORANGE time to analyze the information.


have distinct ears

shoulder slopes gently to one side

listens with head skewed slightly to one side walk with deliberate strides and steps tend to wear tailored clothing

Characteristics of ORANGE Communicators

melodic voice


uses round sounded vowels

use phrases like "I hear you. It sounds right to me. He is in tune with me." etc. are 'quick on their feet' to speak improvisationally

can easily maintain effective telephone conversations



tend to be wordy in both oral and written presentations

like to work on many projects simultaneously

learn and are influenced by speaking out loud

prefer to listen to explanations rather than reading samemake decisions based on tone of presentation



verbal communication is best

communicates well on telephone

reacts best to entertaining and thought provoking presentations

hear subtleties and what is 'not' said

mirrors verbal characteristics to receivers' style


ThinkingProcess

speaks before thinking

hear words to themselves before speaking think in terms of pods or mind mapping

eyes travel from side to side while in deep thought think in terms of concepts and big picture


Why does this person keep going on and on … can't they see I have things to do, a schedule to keep?

How can that person make a snap decision like that when they don't have all the facts?

Why do we have to have a three hour meeting to discuss an issue that should take about 15 minutes to resolve?

20% of the populationtend to have these Experiences

Dominant GREEN Thinking Process

GREENS tend to have extremely organized thought processes and are quite sequential in their thinking. They process information visually, picturing it in their mind. The best way to both speak and write to a GREEN is to keep it brief, use few words and be as specific as possible.

…and the mouse froze! A GREEN thinker’s mouse freezes when too many emotionally charged words are directed toward them. Their natural ability to visualize words graphically becomes over stimulated resulting in ‘M.E.G.O’ (my eyes gloss over).

Characteristics of GREEN Communicators


cost efficient clothing

shoulders set straight across with good posture

listen with eyes straight ahead and focussed

walk with short hurried steps wear tighter fitting clothing


quick paced


use clipped summarized verbal presentation style

use phrases like “I see what you mean. I can picture that. I can’t see it.” etc. verbal translation usually given in summary style tend to be quick to verbally respond



tend to use few but meaningful words

like to work on one project at a time

learn by reading and experiencing

prefer to listen to organized, well contented and humorous presenters

make decisions based on facts – non-confrontational, fear emotional response



excellent meeting facilitators-keep it on track

communicate best in writing and face to face

will summarize thoughts and get to the point very quickly

good time managers

tend to have quick wit


ThinkingProcess

factual and organized thought process

translate words to concrete pictures

quick, linear thought process

eyes travel from up left, up right and straight ahead when thinking think in terms of previewed or non-abstract pictures,visuals

The Coach

The RED CoachThe RED CoachNatural Coaching Natural Coaching

StrengthsStrengths Instruction you give will Instruction you give will

naturally follow a sequential naturally follow a sequential order and processorder and process

Explanations will generally Explanations will generally take the shape of beginning, take the shape of beginning, middle and end – thorough middle and end – thorough and comprehensive in scopeand comprehensive in scopeYour style will appeal to 70% of Your style will appeal to 70% of

the population the population

Natural Coaching ChallengesNatural Coaching Challenges Your explanations will tend to Your explanations will tend to

be lengthy and wordy be lengthy and wordy GREENS may be overwhelmed GREENS may be overwhelmed

by the amount of information by the amount of information and length of explanationand length of explanation

ORANGES may tune out before ORANGES may tune out before instructions are complete if instructions are complete if they don’t understand the they don’t understand the concept concept

Coaching REDSCoaching REDS Beginning, Middle and EndBeginning, Middle and End Step 1: Explain the Step 1: Explain the

foundation, where you’re foundation, where you’re going to begingoing to begin

Step 2: Explain the Step 2: Explain the process, the steps you are process, the steps you are going to go through going to go through

Step 3: Explain what the Step 3: Explain what the end result will beend result will be

HINTS:HINTS: Use visual methods/tools Use visual methods/tools

and examplesand examples Physically demonstrate Physically demonstrate

and then let them try itand then let them try it Ask them if they ‘feel’ Ask them if they ‘feel’

they have all the info they they have all the info they needneed

The ORANGE Coach

Natural Coaching Strengths•Ability to inspire those around you •Enthusiasm is contagious•Ability to see where they want to be at the end and can paint that picture clearly for others •No problem impossible to solve

Natural Coaching Challenges•Details are not your strength•REDS and GREENS may become confused if you do not provide a structure for them to follow

Coaching ORANGES•Ask them to tell you what they think they need to do based on what they know now

•Fill in the gaps

•Then ask them to repeat to clarify their understanding

•Encourage them to find own solution to issues by asking questions such as, "What do you think would work here?" or "What might you try next time?“

•Draw a mind map to show them how things fit together

The GREEN Coach

Natural Coaching Strengths• Ability to condense information so it is

easy to understand • Task Management – To Do Lists• Time Management – efficient in what

you do and say

Natural Coaching Challenges• REDS may need more information to

feel they understand exactly what you expect

• ORANGES may appear to tune out if just presented with facts – start with concept before detail

• You may be impatient with the need to repeat yourself – redundancy is difficult for you

Coaching GREENS

• Written description ahead of time – brief, concise

• Allow time to look over before discussion

• Ask them if it ‘looks’ good to them, if they see anything missing

• Assess gaps and fill in only what is necessary

• Ask them t o summarize their understanding

Summary:

It takes all 3 thinking styles to make up a

great team. The trick is to accept the

differences and appreciate the strengths and

challenges of each person…

including yourself!

Parting Thought

If you always do what you always done, you’ll always get what you always got!

-- Zig Ziglar

Date post:	05-Jan-2016
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