FLIGHT DECK

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Contents Introduction

Uniform standards - male

Uniform accessories - male

Hair styles - male

Uniform standards - female

Uniform accessories - female

Hair styles - female

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Personal accessories - male and female

General grooming and etiquette

Personal care

Make up - female

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IntroductionEtihad Airways is a global airline with a luxury brand positioning, which requires all of us

to use our very best efforts to present ourselves in a stylish and appropriate way at all times,

even when we are off duty.

The way you look and conduct yourselves will leave a lasting impression on our guests

as well as potential guests, so it is very important that you familiarise yourself with the

uniform and grooming standards and ensure that you adhere to these at all times. When

you accept your role/position in the company, you agree to comply by these standards

whenever you are dressed for work.

Customer facing staff is the face of the Etihad brand and have a responsibility to portray it

in a consistent way and to make it a priority – you represent Etihad Airways whenever you

are in full uniform. A well groomed, impeccably uniformed member of staff is elegant and

sophisticated and must project an air of confidence, professionalism and a spirit of pride in

oneself and the airline.

Grooming is not just about the clothes you wear; it is about how you project yourself to

others as a person; it is about healthy skin, nails, hair and teeth. Fresh breath, personal

hygiene and well cared for clothing. Your appearance is what people judge you by before

they have even met you and we all know that you do not get a second chance to make a

first impression. Your level of grooming provides an insight into your personality. A well

groomed person is seen as confident, assertive, self–disciplined and more importantly, one

that takes tremendous pride in oneself. To be perfectly groomed you must take care to

ensure that none of these areas are overlooked.

This style guide provides you with all the information you need to know about our uniform

and grooming standards, including skin care, make-up, hair, fragrance and attire choices

that are available to you as an employee, so that you can achieve these standards at all times.

Most importantly, the guide defines how your uniform must be worn in order to project a

consistent, world class image of Etihad Airways. Any exceptons to uniform standards such

as in training will be advised to you by the Training Academy or other relevant authority.

For policies related to corporate grooming standards and basic code of conduct, refer to

eysharepoint > HR policies > 1. Employee policies > C. Conduct > Chapters 11 and 12.

Uniform standards male

JACKETMust be clean and well pressed »Must be worn fully buttoned at all times when in »public view at airports including to and from the car park or transportThe last button may be undone when seated »The wing must be placed on the top left hand side of »the jacketThe pockets must be empty at all times »Jackets must be removed in-flight, when not in use it »must be hung neatly

GUIDELINES FOR SUMMER MONTHS IN ABU DHABI (01 APRIL – 30 SEPTEMBER) AND HOT WEATHER CONDITIONS AT OUTSTATIONS

During the summer period specified above, pilots »may carry their jacket neatly folded over the arm until they have reached the briefing areaAfter briefing pilots are required to leave the briefing »area in full uniform. Jackets must be worn to and from the aircraft

SHIRTMust be clean and well pressed »Must be worn fully buttoned at the front and at the »cuffsMust be tucked loosely into the waistband of the »trousersA plain white cotton half sleeve vest with a round »neck must/may be worn under the shirtThe sleeves of the shirt must not be rolled up at any »timeA plain white half sleeve vest may be worn under the »shirt

TROUSERSMust be clean and well pressed »The hem must touch the mid heel of the shoe »Contents of the pockets must not distort the shape of »the trousers

TIEWorn in a single knot at all times whilst in uniform »Should not be removed while on duty »

CARDIGAN Must be clean and well pressed »May be worn in-flight over the shirt, when the jacket »is removedAlways worn with sleeves completely down »

SHOESMust be well polished, kept clean and in good »conditionTo be worn at all times when in uniform »Only uniform issued footwear is permitted »Shoes must be aired out after each use »

SOCKSMust be in good condition »Plain black socks without logo must be worn »Cotton blend socks are recommended for comfort »and hygieneSocks must be long enough to ensure that no part of »the bare leg is visible when seatedAnkle socks are not allowed »

WINTERCOATMust be clean and in good condition »Is provided to keep you warm during cold weather »and is worn with the uniform onlyIs recommended to be carried and worn from 01 »Nov - 31 Jan on layover flights to the following destinations: YYZ/ORD/JFK/DME/MSQ/TSE/ALA/NRT/BJS/ICN To be worn whilst outdoors including boarding at a »remote standMust be worn fully buttoned »The belt must be fed through the belt loops and »secured on the right hand side, off centre in a double knotID card must be displayed over the winter coat »Carry the winter-coat neatly folded in the luggage or »in the winter-coat cover provided and secure on the trolley handle for ease of carriage

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WINGWorn centrally on the top left hand side of the jacket »

TIE CLIPIs worn on the tie from the right side of the chest to »the left, with the left being the open side of the clipThe tie clip must not fully cover the width of the tie »

EPAULETTES Must be inserted through the shoulder loops on the »shirt

CAPMust be clean and well maintained »Must be worn at all times when in public view at »airports, including walking to and from the car park or transportMay be removed in transport and in the briefing area »

BELTEtihad issued belt must be may be worn at all times »whilst in uniformThe belt is worn inserted through the belt loops of the »trousers with the buckle at the front

IDENTITY CARD and LANYARDWorn around the neck at all times whilst on duty in a »company issued ID card holder and lanyardIs removed once onboard the aircraft and worn again »prior to leaving the aircraft

FLIGHT BAGMust be carried at all times whilst on duty »Bags must be kept clean and in good condition »Must be free of stickers and tabs with the exception of »a name tag and pilots label.

Uniform accesoriesSUITCASE

Optional on layovers »Security stickers must be removed after each flight »dutyMust be kept clean and free of stickers at all times »with the exception of a name tag and pilots labelSecurity stickers must be removed after every flight »dutyNever leave suitcases unattended »

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Hair styles - Male

Must always be clean and well maintained »Hair must not touch the top of the shirt collar and must »not exceed 5.5 cms in length Hair colouring must appear natural, re-growth must be »well maintainedShaved head or shorter than number 2 cut is not »permitted except in the case of natural balding staff where a number 1 cut is permitted and recommendedHair gel, spray, or cream is recommended to hold your »hairstyle in place. Hair must always be styled away from the faceGreasy hair, wet look or spiky styles are not permitted »

FACIAL HAIRStaff must shave before each duty »Side burns must be neatly trimmed and no longer than »mid-ear length or wider than 1.5cm. A neatly trimmed fully grown moustache is permitted; »the rest of the face must be clean shaven. The maximum width allowed for a moustache must be one-quarter inch beyond the corners of the mouthA goatee is permitted, must be well maintained with »a minimum length grade 1 and a maximum length grade 3A full beard is also permitted, must be well maintained »with a minimum length grade 1 and a maximum length grade 3Nasal hair and ear hair and eyebrow hair must be »trimmedFine hair at the back of the neck should be trimmed »regularlyFacial hair just below the lip line and soul patch (tuft of »hair under lip) are not permitted

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Uniform standards female

JACKETMust be clean and well pressed »Must be worn at all times when in public view at »airports, including walking to and from the car park or transport The last button may be undone when seated »The wing must be placed on the top left hand side of »the jacket The pockets must be empty at all times »Jackets must be removed in-flight, when not in use it »must be hung neatly

GUIDELINES FOR SUMMER MONTHS IN ABU DHABI (01 APRIL – 30 SEPTEMBER) AND HOT WEATHER CONDITIONS AT OUTSTATIONS

During the summer period specified above, pilots »may carry their jacket neatly folded over the arm until they have reached the briefing areaAfter briefing pilots are required to leave the briefing »area in full uniform. Jackets must be worn to and from the aircraft

SHIRTMust be clean and well pressed »Must be worn fully buttoned at the front and at the »cuffsMust be tucked loosely into the waistband of the »trousersThe sleeves of the shirt must not be rolled up at any »timeskin tone undergarments of a plain design must be »worn under the shirt

TROUSERSMust be clean and well pressed »The hem must touch the mid heel of the shoe »Contents of the pockets must not distort the shape of »the trousers

TIEWorn in a single knot at all times whilst in uniform »Should not be removed while on duty »

SHOESMust be well polished, kept clean and in good »conditionTo be worn at all times when in uniform »Only uniform issued footwear is permitted »Shoes must be aired out after each use »

HOSIERYMust be in good condition »Knee highs (black or skin tone) must be worn whilst »in uniformMust be hole, ladder and run free »Spare hosiery must be carried at all times »

CARDIGANMust be clean and well pressed »May be worn in-flight over the shirt, when the jacket »is removedAlways worn with sleeves completely down »

WINTERCOATMust be clean and in good condition »Is provided to keep you warm during cold weather »and is worn with the uniform onlyIs recommended to be carried and worn from 01 »Nov - 31 Jan on layover flights to the following destinations: YYZ/ORD/JFK/DME/MSQ/TSE/ALA/NRT/BJS/ICN To be worn whilst outdoors including boarding at a »remote standMust be worn fully buttoned »The belt must be fed through the belt loops and »secured on the right hand side, off centre in a double knotID card must be displayed over the winter coat »Carry the winter-coat neatly folded in the luggage or »in the winter-coat cover provided and secure on the trolley handle for ease of carriage

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HIJAB ACCESSORIESMust follow Islam »Must obtain prior approval from your department »head Once approval has been obtained, the Hijab must »be worn by the staff member at all times whilst in uniform. (staff cannot alternate between Hijab and core uniform) The Hijab must be worn over the head and tucked »under the shirtThe Uniform standard scarf must be worn with the »Hijab The cap must be worn above the veil at all times »when in public view as specified

WINGWorn centrally on the top left hand side of the jacket »

TIE CLIPIs worn on the tie from the right side of the chest to »the left, with the left being the open side of the clipThe tie clip must not fully cover the width of the tie »

EPAULETTES Must be inserted through the shoulder loops on the »shirt

CAPMust be clean and well maintained »Must be worn at all times when in public view at »airports, including walking to and from the car pack or transportMay be removed in transport and in the briefing area »

BELTEtihad issued belt must be may be worn at all times »whilst in uniformThe belt is worn inserted through the belt loops of the »trousers with the buckle at the front

Uniform accesories

MAKE UPIs optional for female pilots »If worn must comply with the guidelines detailed in »the make up section

IDENTITY CARD and LANYARDWorn around the neck at all times whilst on duty in a »company issued ID card holder and lanyardIs removed once onboard the aircraft and worn again »prior to leaving the aircraft

FLIGHT BAGMust be carried at all times whilst on duty »Bags must be kept clean and in good condition »Must be free of stickers and tabs with the exception of »a name tag and pilots label.

SUITCASEOptional on layovers »Security stickers must be removed after each flight »dutyMust be kept clean and free of stickers at all times »with the exception of a name tag and pilots labelSecurity stickers must be removed after every flight »dutyNever leave suitcases unattended »

Personal grooming

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Hair styles - Female

Must always be clean and well maintained »Conservative short hairstyles (not close shaven) are »allowed to be worn but must be maintained above the jacket collar and tucked behind the earsFor longer hair, you may style it in a French twist, French »braid, donut, or bunPony tail is allowed, but must be maintained above the »jacket collarFrench twist must be neat, slide combs or hair pins must »be worn to keep the twist in place. Side combs must be plain in design and match the hair colour. Hair buns and donuts must be finished with a fine hair »net which matches the hair colour and a plain black satin ribbon - width 2.5cmsDonuts should be of a moderate size, match the colour »of the hair and must be fully covered with the hair. Ensure that the bun and the donut are firmly secured and clipped to the headA fringe is allowed, provided it stays above the eyebrows, »and is tucked in while wearing the hatSnap clips, 1 on each side; and bobby pins – a maximum »of 2 on each side may be used to secure hair, but must match the hair colourAfrican hair may be braided (without beads) and hair »weaves that match the hair colour are permittedUse of hair gel, spray, or cream is recommended to hold »your hairstyle in place as the hair must always be styled away from the face Your hair style must not be spiky, greasy, overly gelled, »or wet-lookingHair colour is permitted. It must be a maximum of 2 »shades lighter or darker than your natural hair colour. It must look natural and re-growth must be maintained Highlights are allowed, however multiple shade »highlights are not permitted

FACIAL HAIREyebrows must be shaped and trimmed regularly »Upper lip must be free of hair »Body hair (on visible areas of the body) should be »removed. Many salons in Abu Dhabi will offer waxing and threading services for womenNasal hair must be trimmed regularly »

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Personal accessoriesCORRECTIVE GLASSES

Are permitted »Frames must be conservative in style and design »Frames must be black, brown, gold or silver. Frameless »styles are also allowedThe frames must look professional and elegant, must »not be embellished with crystals and stonesFrames must be a maximum of 3 cm in width for »women and 4 cm in width for menWhen not in use, must not be hung from uniform, »lanyard or worn on top of the headA spare pair of corrective glasses must be carried on all »operational duties. This is a GCAA requirement

CONTACT LENSESAre permitted to be worn by cabin pilots for vision »correction onlyColour lenses are not permitted »A spare pair of contact lenses must be carried on all »operational duties. This is a GCAA requirement

SUNGLASSESMay be worn whilst outdoors only »Should be removed when speaking with someone as »a sign of courtesyMust be of a conservative design and moderate size »Frames must be black or brown in colour »Reflective lenses are not permitted »When not in use, should never be hung from uniform, »lanyard, or worn on top of the head

EARRINGSMales are not permitted to wear earrings or any other »visible piercingsEarring for female pilots is optional »If worn, only one pair of earrings is permitted to be »worn and must be worn at the low point on the centre of each ear lobeEarrings may either be a pair of single colourless stones »(diamond, zirconium) or single white pearl earrings, set in gold or silverDiameter of the earring should not exceed 10mm »Other piercings, which are visible whilst in uniform or »through the uniform are not permitted

NECKLACE and BRACELETSNot permitted to be worn whilst in uniform »Only approved Medical Alert chains may be worn and »must not be visible

RINGSA maximum of two rings (one on each hand) may be »wornMay only be worn on the ring or the middle finger »For married staff, an engagement and wedding ring »may be worn together on one hand, (must not exceed 1 cm in width); in this case one ring is permitted on the other handRings must be conservative in style, design and size »Single or multiple colourless stones (diamond, »zirconium) or white pearl rings set in gold or silver are permitted

TATTOOS & PIERCINGShould not be visible whilst in uniform and must not »be covered with bandaid/bandagesShould a tattoo or piercing be noticeable, you will be »advised to remove it Failure to do so will result in termination of services »

TOOTH JEWELLERYIs not permitted »

WIGSAre permitted following or in process of medical »treatment.or severe baldnessA medical certificate is required to validate this claim »It must look natural »

HENNAIs not permitted to be worn with the uniform »

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SMOKINGOnly permitted in approved smoking areas »Smoking is not permitted while walking in uniform »in public view – this includes public transport,in car parks, waiting for transport, and in hotel lobbiesPilots must remove hat while sm »Staff must wash hands and use a breath freshener »after smoking to remove any odors from their person

PERSONAL ELECTRONIC DEVICESThe use of an iPod or an equivalent device whilst in »uniform in public view or on board the aircraft is not permitted at any time

ALCOHOLThe consumption of alcohol whilst in uniform is »strictly prohibited

POSTUREWhilst in uniform, pilots must avoid slouching, »placing hands in pockets, leaning, and general poor postureSuch body language provides an unprofessional »corporate image and must be avoided

General grooming & Etiquette - male & female

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Your skin

Personal Care

Your skin is a living, breathing part of your body and fulfils several major functions including temperature regulation, immune defence, protection from the external environment, etc., you must look after it if you wish to have it work at its optimal level and hope to have good, healthy skin. You should always choose natural skin care products as many commercially mass-produced skin care products utilise potentially toxic chemicals and highly modified natural ingredients.

DAILY SKIN CARE REGIMEA Simple 3 step skin care regime will set the foundation. There are THREE key steps that both men and women should follow daily in this order:

Step one: Cleansing your skinThorough cleansing is one of the most important steps of a complete skin care regime. Cleansing of your skin should be done morning and night to ensure the removal of surface impurities, make-up, and stale skin oils. When regularly performed cleansing will enhance the skin,s ability to breathe and maintain its other important functions. As well as providing the basis for an advanced skin care regime, effective cleansing can actually improve the quality of our skin, enhancing its radiance and keeping it looking younger for longer.

Application:First, moisten your face with lukewarm water. Then apply »a small amount of facial cleanser. Gently spread the product over your skin, using light, circular movements. At this stage, spend an extra minute massaging the product into your face to boost your skin,s circulation and help decongestion.Secondly, be sure to be gentle, your skin is a delicate »organ Lastly, rinse off the cleanser, using lukewarm water and »pat your face dry.

Step two: Toning your skinToning is the second step in your daily skin care regime. It removes every last bit of the cleanser such as the fine clay particles and other residues from the cleansing process . It will close the skin,s pores to protect it from further loss of moisture and lastly, it provides nutrients and restores the pH balance of your skin. Choose a toner specific to your skin type.

Step three: Moisturising your skinThis is the third part of your daily skin care regime and should also be done morning and night using a day cream in the morning and a night cream before retiring.A quality moisturiser protects your facial skin from environmental damage, provides nutrients for the skin and prevents loss of moisture, thereby slowing down the aging process.In addition, a moisturiser should help to maintain the acid mantle of your skin, which is part of your immune system and if the pH of your skin becomes too acidic or alkaline, the acid mantel is compromised.

WEEKLY REGIMETo complete your skin care regime, you should set aside a few minutes once a week, preferably at the weekend to deeply cleanse and nourish your skin. Your weekly treats should include, the use of a facial mask and exfoliation.These treatments encourage cellular repair, step up collagen production and help strengthen, tone and firm up your skin.

Facial Clay Mask: Using a clay mask will help to draw toxins from your skin, whilst moisturising and nourishing the skin at the same time. There are different clays that will work for specific skin types and choosing the right products containing the clay that is most suitable to your skin type is important. There are 3 basic clays: Green, Yellow and Red.

ExfoliationDead skin cells are the very top layer of your skin. Exfoliation removes the dead skin cells, promotes blood circulation and helps to invigorate and prepare the skin to more easily absorb any moisturising product you apply.Exfoliation also helps speed up the rate of cell turn over. Using a facial scrub at least once a week, makes your skin more receptive to creams and treatments. However care must be taken not to over exfoliate.

A good skin care regime is one of the most important parts of maintaining your skin’s health.

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Body care

Although you live primarily in Abu Dhabi, you also travel to countries with varying temperatures. Your skin encounters extreme cold, heat and humidity. It is recommended to use gentle shower gels when you bathe followed by moisturising lotions to maintain soft, smooth, supple skin.

It is also important that you select a suitable anti-perspirant deodorant that is used together with your chosen fragrance that will endure all weather conditions and long working hours.

The same guidelines that apply to taking care of facial skin are also applicable when taking care of the rest of the body.

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Your Hands

Hands, apart from the face are the most visible part of you. You use them in everyday activity and must give them the same attention you give your face.

Male and female staff must have well manicured hands at all times »It is important to keep your hands moisturised with a suitable moisturising cream (carry one with you) »Exfoliate your hands once or twice a week to remove dead, drying skin for extra soft hands. »

NAIL CAREOur hands are such an integral part of our daily lives.Take a few minutes each day or at least a few times a week to monitor the condition of your nails. The colour, texture, the appearance of ridges or white spots. Drink lots of water to keep your body hydrated and maintain healthy nails. Keep your nails looking healthy by using nail treatment products containing ingredients such as Vitamin E, Almond oil, Hemp Seed oil and Shea butter, which are easily available on the market.

Your hairJust like your face and body, a proper hair care regime must be considered to keep your hair looking and feeling healthy. Choosing to purchase high quality brands of shampoo, conditioner, and treatments will ensure that your hair will remain soft, supple, and healthy.

The following products should be used by all Etihad Cabin Pilots and chosen for your particular hair type

SHAMPOOis designed to remove dirt, oil, impurities, and dandruff from the hair. Removes unwanted build-up without removing too much oil in order to keep hair manageable and healthy.

CONDITIONER Is applied after shampooing to keep hair soft and manageable. Apply to the hair, avoid massaging into the scalp.

TREATMENTSinclude masks or serums, which are designed to provide extra suppleness to dry/damaged hair. These are usually applied to clean damp hair and left on for a period of 2030- minutes before final rinse-off.

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Your fragrance

The first step is to think of the kind of smells that you find most attractive, these smells will provide a clue to the kind of fragrances you should be looking for. ooking for.

WHEN CHOOSING PERFUME

Always try the perfume on your skin, not on the little »pieces of cardboard that are offered to you. Perfume mixes with your own personal scent and the end result may be quite different from the perfume itself. Perfumes smell different on different people

Spray the perfume on the vein of your wrist where the »skin is warm, this will diffuse the scent.

Do not sniff the perfume immediately after you spray it. »If it has alcohol in it this will assault your senses. Wait a bit. Remember that most perfumes will go through three stages called the top, middle and base notes. You cannot judge a perfume simply on it’s top notes although this is what will make the first impression. The base notes however last the longest

Never rub perfume on your skin, as you will damage the »delicate ingredients

Your perfume is a way of expressing your personality, like quality accessories, good perfume adds a finishing touch to your ensemble.

Etihad Standard

When on duty it is recommended to wear a perfume »that is light and not overpowering

Do not spray too much perfume at once, because when »the perfume diffuses in an enclosed environment it can be uncomfortable for guests and colleagues

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Make up is optional for female pilots. If worn, must comply with the guidelines below.

There are 7 make up items that Etihad female pilots may wear when in uniform

Foundation »Eye Shadow »Eyeliner »Mascara »Blusher »Lipstick »Pearl white or Natural French nail varnish »

FOUNDATIONFoundation is available in many formulations. Once you have chosen the ideal formulation for you, choose a shade of foundation to match your skin. Ensure you are in natural daylight when trying out foundation colours, so you can see exactly how you skin will look once you leave the shop. Stroke a little colour into your jawline to ensure you get a tone that will blend with your neck as well as your face. The shade that tends to disappear into your skin is the right one for you.

Apply foundation to freshly moisturised skin to ensure you have a perfect base on which to work, then smooth over with a sponge. Check for tidemarks on your jawline, nose, forehead and chin.

Powder adds a finishing touch to your foundation and keeps you looking fresh throughout the day

Your make-up female

Make up is a way to celebrate the features we love and ones we want to draw attention to. It is also an ideal way to camouflage flaws and imperfections.

EYESHADOWWe communicate and convey our emotions through our eyes, this is why eye make-up should enhance the eyes as far as eye colour and shape are concerned. Apply foundation to the eyelids before applying eye shadow, this will ensure that the eye shadow stays on longer.

Etihad standard: Skin tone foundation in any formulation »

Etihad standard: Shades of grey to charcoal; brown to bronze and »discrete gold/silver shades are permittedShimmer eyeshadow in the above shades are »permitted but glittery eye shades are not permittedHeavy eye make up is not permitted »

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LIPSTICKLipstick is the easiest and quickest way to give your face focus and create and instant splash of colour.

Etihad standard:Use a lipstick that complements your skin tone and »the colour of the uniformLip liner is optional. A lip liner defines the lip and »prevents lip colour from bleeding, giving it durability. Lip liner if worn must match the shade of lipstickLip liner must not be worn around the lips to make »the lips appear larger, it must be used to enhance the shape of the natural lip and then filled in with the matching shade of red lipstickAvoid wearing lip liner and gloss on lips that are too »full as it will make them appear fuller

NAIL POLISHStart with a base coat to strengthen and protect the nails. Finish with a clear topcoat to add gloss and sheen. Touch up your manicure on a daily basis to prevent cracks and chips

EYELINEREyeliner is a great way to flatter all eye shapes and sizes Eyeliner adds depth and definition to the eyes making them more dramatic and expressive. It is used for emphasising eye shape and accentuating the lash line

Use pencil eyeliner to define the eyes for a softer finish. Gel or liquid eyeliner provides more definition and wear

Etihad standard:Black and brown shades are permitted »It is compulsory for ladies to wear eyeliner on the »upper lash line when in uniform. (Lining under the eyes is recommended only for those with big eyes as it tends to make the eyes appear small)Be mindful that thick lines on the top and bottom »lash lines (ie: Cleopatra style) are not permitted

MASCARAMascara adds volume and length to the lashes. It is the final step in eye make-up. It is recommended to use a water-proof mascara on the lower lashes

Etihad standard: Black, brown mascara is permitted »Mascara when worn must define and flatter the »eyes and look naturalArtificial eyelashes are not permitted »

BLUSHERSweep colour on your cheek in light strokes. Keep colour light and blended. Make sure you blend make-up into your jaw line and hairline so it looks more natural

Etihad standard:Nails must be polished and must not be chipped »or crackedPearl white or natural French manicure is »permittedAcrylic and gel enhancements are permitted, they »must appear natural and the re-growth should not be visibleThe length of the nail must not exceed 0.5mm »from the tip of the finger regardless of whether it is natural or acrylic

Etihad standard:Bronze and pink-brown shades are permitted »

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