EZVOICETEK INTRODUCTION

Service Provider Solution Enterprise Service Solution

COMPANY PROFILE

Found on 2010

Team members have more than 15 Years Experience of Call Center, VOIP and Telecom Technologies

Concentrated to Provide High Performance IPv4+IPV6 VOIP ITSP and Contact Center Solutions

Ready to Run Cloud and Enterprise Solution

Provides Professional Customization Service

AWARD

2019 Top 10 Contact Center Technology Solution Provider

2018 Top 10 Unified Communications Solution Provider

2017 Top 25 Unified Communications Solution Provider

PRODUCTS

EZSIP-6000 SIP Communication Server

EZVMS-6800 IP Centrex Server

EZPBX-2000 IP-PBX Server

EZQOS-3200 Call Quality Monitor Server

EZACD-8000 Contact Center Server

EZIVR-7000 IVR/FAX Application Server

EZWebPhoner-8200 Webrtc Phone Server

EZODS-8500 Outbound Dialer Server

SERVICE PROVIDER SOLUTION

IP Telephony Service Solution

Cloud IP Contact Center Solution

IP TELEPHONY SERVICE SOLUTION

EZSIP 6000 HA Cluster

Trunk Gateway PSTN

Mobile

RADIUS Billing Server

EZVMS-6800 Cluster

Database Cluster

IPv4/IPV6 Network

Company A Users

SIP

E1/T1

SIP

RADIUS

Company B Users

Residential User

CLOUD/SAAS IP CONTACT CENTER SOLUTION

Database Server

EZIVR 7000

EZSIP-6000

EZACD-8000

EZQOS-3200

HA Cluster

IP Network

NGN

Carrier

SIP/VOIP

SIP/VOIP

Company B Agents

SIP/VOIP

NAS Storage

PSTN Gateway

Company A Agents

EZVMS-6800

EZWEBPHONER-8200 EZODS-8500 Dialer

SIP COMMUNICATION SERVER EZSIP-6000

High Performance/Reliable SIP Proxy Server

Support IPV4+IPV6 Dual Stack

Support Hitless HA Redundancy

Automatic Audio/Video NAT Traversal

Support SIP Trunk & SIP Router

Support RADIUS, SYSLOG, Built-in Billing

Powerful Digit Manipulation & Routing Plan

Prosperous Built-in Telephony Features

Auto Provisioning CPE Devices

Detect SIP Attacks and Self-Protect

SOAP Provisioning Interface

Multi-Language Web Management Interface

Voice Logging Feature (optional)

EZSIP-6000 SYSTEM CAPABILITIES

Max Concurrent User: 30,000

Max Concurrent Call: 5,000

Max NAT/RTP Resource: 2,000

Max Voice Logging Resource: 512

Max BHCC: 270,000

HA Redundant

SIP SECURITY DESIGN

SIP Attack Detection/IP Blocking (e.g. SIPVicious, Friendly Scanner)

Disconnect Existing Calls and Apply Secure

DNIS Screening when SIP Attack Detected

SIP User Device Restriction

Global Blocked Device

IP Network/Country Lock

Applied Enhanced Password Option

Black Routing List

Enable CAPTCHA to Protect Web

Web Access Log & Blocking

SIP ATTACK DETECTION/PROTECTION

EZSIP-6000 SIP Communication

Server

Service/User Finding Attack

Trunk Gateway

Calling Attack

Password Crack Attack

SIP Attack Detect Global Block Device IP Network/Country Lock Attack IP Blocking Existing Call Disconnect Applied Attacked DNIS Screening

EXTENSION LIST GUI

EZVMS-6800 IP CENTREX SERVER

Support IPv4 and IPv6 SIP Calls Simultaneously

Support Multi-Company & Multi-Language

Auto Attendant Service & Call Flow Editor

Voice Mail Service/MWI/Email Notice

Music On Hold

32 Parties Meeting Me/ Dialing Out Conference

64 Parties Broadcasting Service

Support G.711, G.729A*, GSM, G.722

Smart Calling Feature (Optional)

Support VMS Load Balancing Cluster

Auto Provisioning EZSIP-6000

Support Max 512 Channels

AA CALL FLOW EDITOR

ENTERPRISE SERVICE SOLUTION

Enterprise IP Telephony Solution

Enterprise IP Contact Center Solution

EZPBX-2000 IPV4/V6 Dual SIP

Multi-Office

HA Redundant Active/Standby

Auto Attendant Voice Mail

Web GUI Reporting

SOAP Interface

Voice Logging Smart Calling

(optional)

Flexible Routing Telephony Feature

DID/DOD SIP Trunk

32Parties Xfer Bridge 64 Parties

Broadcasting

ENTERPRISE IP-PBX SOLUTION

EZPBX-2000 IP-PBX

Support IPV4+IPV6 Dual Stack

Support G.711, G.729A*, GSM, G.722 Codec

Support Hitless HA Redundant

Automatic Audio/Video NAT Traversal/SIP Trunk & SIP Router

Powerful Digit Manipulation and Call Routing

Prosperous Built-in Telephony Features

Detect SIP Attacks and Self-Protect

Support Multi-Office, Auto Attendant with Flow Editor

Voice Mail (SIP MWI, Email Notice)

16 Parties Conference/64 Parties Broadcasting

Provides Division Manager & Billing Feature

Auto Provisioning CPE Devices

SOAP Provisioning Interface

Voice Logging or Smart Calling (optional)

EZPBX-2000 SYSTEM CAPABILITIES

Max Concurrent Extension: 2,000

Max Concurrent Call: 1,000

Max NAT/RTP Resource: 1,000

Max Universal Resource: 256

Max Voice Logging Resource: 512

Max BHCC: 200,000

BILLING REPORT EXAMPLES

SMART CALLING

Main Menu

Create Conference Meeting Me Conference

Call To Settings

ENTERPRISE CONTACT CENTER SOLUTION

Database Server

EZIVR-7000

EZPBX-2000

EZACD-8000

EZQOS-3200

HA Cluster

IP Network

NGN

Carrier

Agents

SIP/VOIP

SIP/VOIP

Remote Agents

SIP/VOIP

EZWEBPHONER-8200

EZODS-8500

IP CONTACT CENTER

Social Media SMS

Voice Call

Web Chat

Fax/Email Web/Voice Msg

Web Call

Ezvoicetek IP Contact

Center SIP Hard Phone

SIP Softphone

Mac/Windows/Linux

iPad, Android Pad

WebRTC Webphone

Video Call

EZACD-8000 CONTACT CENTER

Cloud/Enterprise, Multi-tenant , Multi-language Contact Center

Support Inbound/Outbound Call Center

Support Linux, Mac, Windows or Pad (Android, iPad) CTI Agent Desktop

Easy Integrate with CRM by using Web Service URL

Multi-Media Channel Contact Center Solution

Predictive Dialing Service

Max Agent Support: 512

Max Recording Resource Support: 512

Support Hitless HA Redundant

EZACD-8000 FEATURES

Full Integrated with EZSIP-6000/EZPBX-2000

Provides Hitless HA Redundant

Support Multi-Tenant Virtual or Private Contact Center

Provides Multi-Language Web Interface

Support SIP Soft-Phone/WebRTC/Hard-Phone/Mobile

Support Multiple ACD DN, Agent Group with Priority

Support Flexible Routing and Intelligent Call Routing

Call Queuing with Programmable Action Flow

Support Virtual Queueing and Call Back

Free Seating and URL based Screen Popup

Provides Recording/Recording on Demand

Support Campaign Manager and Outbound Dialer

EZACD-8000 FEATURES

Support Transfer, Coach, Monitor, Conference

Provide Real Time Wallboard, Analysis Chart

Provide Call Detail Log and Agent State Log

Provide KPI Analysis and Performance Reports/Charts

Provide Agent Desktop SDK & Sample Source Code

Center Based IVR Management

Salesforce Open CTI (Lighting) Integration

Support Multi-Media Service

Real Time Text Chatting

Email/Fax/Voice/Web Message

Video Call Service

Center Based Backup and Restore

KPI

ACCESSIBILITIES • Overflow • Call Handled • Abandoned • Queued Call • Reassigned

SPEED of SERVICE • Service Level • Average Speed of Answer • Longest Delay in Queue • Agent Answer Speed • Telephony Service Factor

CONTACT HANDLING • AHT • Average ACW Time • On-Hold Time • Transferred Call

RESOURCE UTILIZATION • Agent Occupancy • Agent Waiting Time • Call Distribution

EZODS-8500 Outbound Dialer

OUTBOUND CALL CENTER

EZACD-8000 Campaign Manager

EZODS-8500 Outbound Dialer

3. Transfer to Agent

PSTN

E1 Gateways

2. SIP Calling

EZPBX-2000 IPPBX EZSIP-6000 SIP Proxy

1. Dialing Request

1. Dialing Request

OUTBOUND DIALING CAMPAIGN

Multi-Tenant Campaign Manager

Support EZODS-8500 Outbound Dialing Server

Support EZIVR-7000 Status Reporting

Support Number Testing, IVR and Agent Campaign

Predictive/Progressive/Power Dialing** (dialer is required)

Preview Dialing

Campaign Execution Time, Period and Priority

Support Contact List, Do Not Call List and Dial List

Start/Stop/Pause/Resume/Reset/Close Campaign

Support Campaign or Agent Call Back

Support Call History and Report and SOAP API Interface

ACD-DN PERFORMANCE REPORT

SUPERVISOR AGENT GROUP WALLBOARD

SUPERVISOR DN WALLBOARD

OUTBOUND CAMPAIGN MANAGER

EZIVR-7000 SIP IVR/FAX

SIP RFC 3261/2543

Support G.711, G.729A*, G.722 and GSM Codec

Support T.38 Fax Sending/Receiving

Drag and Drop Call Flow Editor

Rich Built-in Components : DB, Flow, IVR, ACD etc.

Hitless Call Flow/Voice Prompt/Fax Update

Flexible C/Linux Script/HTTP Hook

User Behavior Analysis

Graphic Real Time Debug and Logging

Prompt/Fax File Management

Dedicate ACD Integration Components

Support MRCPV2 TTS/ASR

EZIVR-7000 CALL FLOW EDITOR

EZWEBPHONER-8200 WEBRTC

WebRTC Vidoe/Audio to SIP Conversion

DTLS/SRTP Encryption/RTP Conversion

SIP RFC 3261

NAT Traversal

Websocket API and Sample Code

Support Click to Talk

On Line Manual and Pop-up Help

Multi-Language Web Interface

Optimized based on 64 bits Linux

SAMPLE WEBRTC PHONE

SIP Proxy Server SIP IP-PBX

IPv4/IPV6 Network

Ports Mirror

Up-to 4 Mirrored Ports

Port Mirror

Up-to 4 Mirrored Ports

Service Side Register & Call Quality Monitor

CPE Side Register Call Quality Monitor

CALL QUALITY MONITOR SOLUTION

EZQOS-3200 VOICE QUALITY MONITOR

Support Dual IPV4/IPV6 SIP Calls/Register

Support Up-to 4 Network Interfaces

Multi-Language Web GUI

Call/Register based Capture File Saving/Retrieve

ITU-T G.107 E Model R/MOS Calculation

On-Demand Audio Replay

Support Voice Logging License (optional)

Provides Call Quality Reports

Register/Voice Quality/SIP Attack Alerting

Universal Call Tracking

T.38/Video Call Capture

Easy to Troubleshooting

Running under Off-the-Shelf Server and 64 bits Linux

VOICE QUALITY EXAMPLE

Q&A