F E A T U R I N GTHE NEXT GENERATION OF NURSE CALL SYSTEMS…

F E A T U R I N GTHE NEXT GENERATION OF NURSE CALL SYSTEMS…

Presented by: John Tomasiewicz

Introduction

History of Nurse Call

Operating Model

ProNet.net

Infrared Badges/Reporting

Other Benefits

System Demonstration

Question and Answers

President, John Tomasiewicz, has over 30 years experience

in Nurse Call Design and implementation

CSI had been in business for 17 years as a low voltage

Design/Build Company:

Specializing in Design and Installation of Nurse Call

Systems in Health Care Facilities

Factory trained Intego distributor

Staff has over 100 years of Experience in Nurse Call and

low voltage projects

Union Contractor IBEW (Local 134)-National Agreement

CSI HistoryConnecting Patients with Care

A History of Innovations

• 1983 - Wescom Products, Inc. established by Charles E. Bell

First PC based Nurse Call Networks

• 1984 - First Infrared Auto Locator System First fully integrated and software configurable Radio Paging Interface

• 1985 - First fully networked Ethernet TCP/IP Nurse Call System, flexible enough to fit any nursing model

• 1995 - First client/server based Nurse Call System with cross-platform compatibility (meaning the system can run on all major computer platforms)

• 1999 - First nurse call provider to utilize LINUX operating system for all applications

2002 - First fully integrated nurse call solution with SpectraLink NetLink IP based wireless phone system• 2006 - Introduced browser based reporting with ad hoc report writer, extensive graphs and exporting capability • 2007 - First SIP protocol interface for SpectraLink and Cisco wireless phone system Changed company name from Wescom to Intēgo Systems, Inc.

• 1993 - First Nurse Call/Telemetry Data Interface for retrieval of telemetry patient alarms

MILESTONES:

Intēgo has been on the forefront of innovations in the Nurse Call Industry since our inception. In addition, Intēgo offers complete backward compatibility; a claim no other Nurse Call company can make.

Company Stability

Intēgo Systems’ growth has exceeded 15% - 18% annually since 1997.

Making room for the current and future growth, Intēgo Systems relocated from a 9,000 sq ft. facility to a new state-of-the-art 35,000 sq ft. corporate facility with the following:

• R&D Department

• Fully Manufacturing Department

• Data and Technical Support Department

Introduction

History of Nurse Call

Operating Model

ProNet.net

Infrared Badges/Reporting

Other Benefits

System Demonstration

Question and Answers

Reliable

Inexpensive

Intuitive for Patients & Staff

Easy to Maintain

History of Nurse CallThe Original Nurse Call

The Best Nurse Call Ever Manufactured

1800’s

1800’s1900’s

Tone and Light

1940’sVoice

Intercom

1960-80’sIntegration to

Ancillary Devices

2007Web Based

System Integration

History of Nurse CallThe Evolution of Nurse Call

1800’s

History of Nurse CallTechnology Continues to Change

1800’s

History of Nurse CallIntego Bed Board is Introduced

Being CleanedCleanContaminatedDirtyDischarge OrderedIn MaintenanceIsolatedReservedUnavailable Unknown

Bed Status/Utilization Module

Unit Specific

1800’s

History of Nurse CallIntego Interface with Intelligent Stryker Bed

1800’s

Intego ProNet.net Nurse Call Technology Bridge

Hospital Network Web Based Applications

History of Nurse Call

Introduction

History of Nurse Call

Operating Model

ProNet.net

Infrared Badges/Reporting

Other Benefits

System Demonstration

Question and Answers

Operating ModelDirect To Caregiver- Workflow

Bed pan

PainMeds

Room temp

Water

BlanketHelp to Bath

Dinner Time ???

Operating ModelDecentralized Nurse Call – Direct To Caregiver Model

Visiting Hours???

Operating ModelPatient Focused Care - Workflow

Bed pan

PainMeds

Room temp

Water

BlanketHelp to Bath

Dinner Time ???

Operating ModelCentralized Nurse Call – All Patient Calls Answered by Operator

Visiting Hours???

Operating ModelPatient Calls Triaged – Patient Focused Care

Pain Meds

Only 36% of Patient Calls

Require an RN

Does It Make Sense to Select a Nurse Call System that has

the Nurse Answer 100 % of All Patient Calls ?

64% of patient

calls DO NOT

require a Nurse (“RN”)

?

46%PCT

18%Operato

r

36%Nurse

Operating ModelIt’s A Fact

Nurse Call Central Operator

We can use technology with Nurse Call to support medical, administrative, and nursing objectives.

Integrated Environment

Conventional Nurse Call

Medical Staff

Attending Physicians

Dietary

Housekeeping

Transportation

Maintenance

Beds

Patient Monitor

ADT

Pagers

Mobile Phones

Operating ModelPatient Focused Care Model

Patient

Patient Focused Care

• 84,000 Patient Calls per Month

• Calls Answered in 10 Seconds

• Patient delivered request within 7 minutes

• Cost savings $12,000 per month $144,000 year

• More efficient use of Nursing Staff

• Detailed reporting on efficiency

Case Study - 600 Bed Hospital, 84,000 calls per month

Source: Saint Francis Medical Center Peoria, IL

Operating ModelROI – Intego’s Centralized Nurse Call Model

Introduction

History of Nurse Call

Operating Model

ProNet.net

Infrared Badges/Reporting

Other Benefits

System Demonstration

Question and Answers

ProNet.netNurse Call System

ProNet.netThe Next Generation!

Nurse Call System

ProNet.netThe Infastructure

ProNet.netThe Closet

ProNet.netThe Benefit – Direct 2nd Party Integration

No 3rd Party Software Required

Intēgo’s ProNet.net system has the ability to integrate to most 2nd party systems on the market, without the need for 3rd party middleware applications.

• Transportation

• Bed Ready

• Maintenance

• ADT Systems

• Housekeeping

• Dietary

ProNet.netAnatomy of ProNet.net

Call Answer Terminal displaying the Shift Assignment Summary

ProNet.netAnatomy of ProNet.net

Central View displaying many different call types.

ProNet.netAnatomy of ProNet.net

Call Answer Screen displaying patient and staffing information.

Intēgo’s ProNet.net is specifically designed to provide easy installation and maintenance for engineering facility personnel with the following features:

• Windows client-server based platform

• Pluggable server architecture

• Rack-mounted servers

• Home-run CAT5/CAT6 cabling

• Web-based interface

System Features

ProNet.netEngineering and BioMed

ProNet.netBenefit – Wireless Communication

TeleLink.net and ProNet.net

• Greater mobility for the staff.• Send patient requests directly to the correct care giver.• Reduced response time.• Greater staff efficiency.• Improve patient satisfaction.

1800’s

Being CleanedCleanContaminatedDirtyDischarge OrderedIn MaintenanceIsolatedReservedUnavailable Unknown

Bed Status/Utilization Module

Unit Specific

ProNet.netIntego Bed Board

1800’s

ProNet.netIntego Interface with Intelligent Stryker Bed

Introduction

History of Nurse Call

Operating Model

ProNet.net

Infrared Badges/Reporting

Other Benefits

System Demonstration

Question and Answers

Underutilization of resources is a major concern for today’s hospitals, leading to increased costs and lower levels of patient satisfaction.

• The ability to locate and analyze the movement of staff members and equipment enables hospital management

to maximize productivity and continue to deliver outstanding patient care.• Intēgo Systems understands the impact that tracking networks have on the delivery system of cost-efficient , high quality patient care and developed MedTrac.net to meet those needs.

Infrared BadgesBenefit – MedTrac.netAdvanced Locating and Tracking System

Infrared BadgesBenefit – ReportLink.netCall Service Analysis and Reporting

Today’s healthcare organizations need user-friendly information tools that cut through the chaos and deliver solid analysis and reporting capabilities specifically designed to meet their needs.

• With that in mind, Intēgo Systems developed ReportLink.net, which enables hospital management to generate reports based on important healthcare metrics. The system utilizes web browser technology so staff members can access reports from anywhere in the hospital via the Internet.

Infrared BadgesAnatomy of ProNet.net

All the while, hospital administrators have access to up-to-date information- helping them stay better informed to improve their decision-making process

Introduction

History of Nurse Call

Operating Model

ProNet.net

Infrared Badges/Reporting

Other Benefits

System Demonstration

Question and Answers

Other BenefitsScalability and Reach

• The system is based upon the industry standard Microsoft Windows Server architecture and can

scale from a single small server to a clustered server configuration.

• It is role/group based which allows the healthcare facility to assign patient requests directly to the appropriate staff, even those outside nursing.

• Built around a customizable workflow engine, the system gives staff members the ability to custom tailor patient requests - to whom they are assigned and how they are escalated.

• The web based user interface allows system management, reporting and configuration from an administrative area away from the nurse station master.

• Patient-to-staff communication via leading wireless VOIP phones.

• SQL Server based for easy access by third party reporting tools.

Intēgo’s ProNet.net Nurse Call System platform is specifically designed to increase the ease and functionality in which hospital personnel interact with patients, whether it is for a unit application or campus-wide.

Other BenefitsTechnical Summary

Client / Server Based Technology.

Nurse Call Web Administration Applications accessible from any hospital PC that has

connectivity to the nurse call server (Requires IE 6.0 or above) such as:

Shift Assignments

Management of Patient Data

Management of Staffing Data

Management of Nurse Call devices (Phones, Pagers etc)

Management of Tracked Assets

Reporting

Automatic failover framework for all nurse call services for maximum system up-time.

Minimal down-time for upgrades using the failover framework.

Software revisions and upgrades managed by Intego Site Manger service.

Automatically patches and ensures the nurse call clients are running and up to date.

Allows software versions for the entire nurse call system to be upgraded or downgraded

completely from the server.

Other BenefitsTechnical Summary … cont’d

Small network footprint.

Utilizing GZipstream compression technology for data transfers.

95.2 kbps with voice integration per call.

ProNet.net nurse call is built on the following Microsoft Technologies.

Windows Communication Foundation (WCF)

Windows Presentation Foundation (WPF)

SQL Server 2005

Full featured API that exposes many nurse call events and configuration data.

API only currently supports .Net 3.5 SP1 runtime environments.

Telephony integration with SIP/RTP compatible PBX’s allowing voice from wireless

phones to patient rooms. Current implementations include:

Cisco CM 5.0

Spectralink / Avaya

Development partnerships with the following strategic partners:

Other BenefitsIntego – Differentiating Features

Nurse Call is Intēgo’s ONLY focus, it’s what they do.

All software is developed in-house by a team of developers and is unique to Intēgo Systems.

Intēgo Systems are designed with complete backward compatibility with previously released platforms.

Intēgo’s ProNet.net does not require 3rd party middleware to interface with other existing Hospital systems (i.e. ADT, Mobil phones, pagers, etc.)

Intēgo Systems holds the patent for our infrared locating and tracking system.

Intēgo’s internal R&D department is overseen by the president/founder who drives product direction with innovative forward-thinking philosophy and market trend analysis.

Introduction

History of Nurse Call

Operating Model

ProNet.net

Infrared Badges/Reporting

Other Benefits

System Demonstration

Question and Answers

Introduction

History of Nurse Call

Operating Model

ProNet.net

Infrared Badges/Reporting

Other Benefits

System Demonstration

Question and Answers

THE NEXT GENERATION OF NURSE CALL SYSTEMS…