• Facebook login was deprecated. (Email notification sent to ~12k existing users) • Legacy uSell referral system was deprecated – No more “uSell Wallet”, “Invite Friends & Earn”, “Earnings History” – Payments and referral deprecation notification sent out for 55 successful referrals • Track Order features – Track Order QuickView for seeing snapshot of order status with non-secure order summary details – Track Order full details version displays secure customer information, USPS tracking #, and order summary. (For logged-in users) – Transactional emails now feature a “Track Order” button – Track Order access form allows users to access Track Order page by entering email and order number – The title for the order list page has been updated from “Stuff I’ve Sold” to “Your Orders” • Requote actions migrated to Track Order page – Legacy requote landing pages still exist for customers who would have received requote emails prior to the release – Users must login / signup to capture their response to requote Track Order Release Highlights – 3.30.2014
Transcript
• Facebook login was deprecated. (Email notification sent to ~12k existing users)• Legacy uSell referral system was deprecated
– No more “uSell Wallet”, “Invite Friends & Earn”, “Earnings History”– Payments and referral deprecation notification sent out for 55 successful referrals
• Track Order features– Track Order QuickView for seeing snapshot of order status with non-secure order summary details– Track Order full details version displays secure customer information, USPS tracking #, and order
summary. (For logged-in users)– Transactional emails now feature a “Track Order” button– Track Order access form allows users to access Track Order page by entering email and order number– The title for the order list page has been updated from “Stuff I’ve Sold” to “Your Orders”
• Requote actions migrated to Track Order page– Legacy requote landing pages still exist for customers who would have received requote emails prior
to the release– Users must login / signup to capture their response to requote
Track Order Release Highlights – 3.30.2014
Track Order features
Transactional emails now ship with Track Order button
Track Order Quickview (in order status INITIATED)
Login or signup to See More Order Details
Track Order QuickView and logged-in view (for order in SHIPPING KIT SENT)
Track Order Quickview (in order status RECEIVED)
Track Order Quickview (in order status CHECK_PAYMENT_INITIATED)
Track Order Quickview (in order status PAID by check)
Track Order Access Form
Persistent links to Track Order Access Form on site
Link in Full Site header dropdown
Link in mobile footer
Button on mobile support
• Click Track Order button in transactional email– user will see Track Order QuickView unless she is actively logged in at the moment of clicking
• Click CTA respond button in requote email• Click “View Order” on an order item on account’s Your Orders page• Enter email and order number on Track Order access form
– user will see Track Order QuickView unless she is actively logged in
• Customer Care sends user a link to the Track Order Quickview via a ticket– Zendesk widget now provides Track Order links to agents
Paths to reach Track Order page
Requote action on Track Order
Requote email now has 1 CTA button that leads to Track Order page
Requote message appears on Track Order page
User must login/signup to accept or decline the revised offer
Notification message appears on the Track Order full versionwhen user accepts requote
Notification message appears on the Track Order full versionwhen user declines requote
