Facilitation Scenarios

2

Facilitation Scenarios

For each scenario: What are some tips for dealing with this

person? Are there some ground rules you could

establish to avoid this? Is there a script that you might use?

3

Chatty Cathy Monopolizes the discussion Speaks frequently Lengthy explanations

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Chatty Cathy Monopolizes the discussion Speaks frequently Lengthy explanations

Pause the module and consider: What are some tips for dealing with Chatty

Cathy? Are there some ground rules you could

establish to avoid this? Is there a script that you might use?

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Chatty Cathy Possible reasons

for her behavior An eager beaver Exceptionally

well informed Naturally wordy Nervous

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Chatty Cathy Possible reasons

for her behavior An eager beaver Exceptionally

well informed Naturally wordy Nervous

What to do Politely interrupt:

“Could you summarize your point so I can move on?”

Apologize: “I’m sorry but we have about 5 more minutes on this topic and three more people want to speak”

Talk to her off line

7

Silent Sarah Not speaking at all

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Silent Sarah Not speaking at all

Pause the module and consider: What are some tips for dealing with this

person? Are there some ground rules you could

establish to avoid this? Is there a script that you might use?

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Silent Sarah Possible Reasons

Insecure

Overwhelmed

Lacks knowledge of topic

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Silent Sarah Possible Reasons

Insecure

Overwhelmed

Lacks knowledge of topic

What to do Don’t embarrass her

Warn that you are going to go around the room

Give them time to write it down first

Allow her to ‘pass’

Talk off line

11

Negative Ned Constantly explains that the emerging

solution won’t work

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Negative Ned Constantly explains that the emerging

solution won’t work

Pause the module and consider: What are some tips for dealing with this

person? Are there some ground rules you could

establish to avoid this? Is there a script that you might use?

13

Negative Ned Possible Reasons

Seriously upset about the topic

Negative thinker in the rest of his life

Concerned the team is not taking enough time to consider potential risks

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Negative Ned Possible Reasons

Seriously upset about the topic

Negative thinker in the rest of his life

Concerned the team is not taking enough time to consider potential risks

What to do Consider that Ned’s

negativity might add value to the team. He might force the team to recognize issues that may have been overlooked.

If he really does not want to contribute to a positive outcome, he may need to be ‘un-invited’.

15

Whispering Wendy Wendy obviously has something to say,

but she has sidebar chats rather than share with the full team.

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Whispering Wendy Wendy obviously has something to say,

but she has sidebar chats rather than share with the full team.

Pause the module and consider: What are some tips for dealing with this

person? Are there some ground rules you could

establish to avoid this? Is there a script that you might use?

17

Whispering Wendy Possible Reasons

Discussing an unrelated business issue or a personal matter

Discussing the team topic, but is afraid to speak up

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Whispering Wendy Possible Reasons

Discussing an unrelated business issue or a personal matter

Discussing the team topic, but is afraid to speak up

What to do Use the deadly pause Invoke your ground

rule Script: Excuse me. I

want to make sure that everyone has the benefit of everyone else’s ideas

Speak to Wendy off line

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Inarticulate Ian Has trouble putting thoughts into words

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Inarticulate Ian Has trouble putting thoughts into words

Pause the module and consider: What are some tips for dealing with this

person? Are there some ground rules you could

establish to avoid this? Is there a script that you might use?

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Inarticulate Ian Possible Reasons

Nervous speaker

New to group

His brain processes issues differently

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Inarticulate Ian Possible Reasons

Nervous speaker

New to group

His brain processes issues differently

What to do Recognize he has

valuable ideas

Give him extra time

Nod to make him comfortable

Ask questions and paraphrase

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Boxing Bill and Betty Bill and Betty clash all of the time

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Boxing Bill and Betty Bill and Betty clash all of the time.

Pause the module and consider: What are some tips for dealing with this

person? Are there some ground rules you could

establish to avoid this? Is there a script that you might use?

25

Boxing Bill and Betty Possible Reasons

Personality conflict

Professional rivals

Think someone has to ‘lose’ in order to ‘win’

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Boxing Bill and Betty Possible Reasons

Personality conflict

Professional rivals

Think someone has to ‘lose’ in order to ‘win’

What to do Step in between

them

Speak to them individually off line

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Summary

Practice with these techniques to determine which suggestions work best for you