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© 2016 HP Development Company, L.P. HP Confidential – For training purposes only 1

Session Handouts

HP Elite x3 – Support vILT (Day 1)

This document contains reference materials that can be used as job aids, and will help you to follow

the live video demonstrations that are included in the training.

Your instructor will direct you to the handouts at relevant points in the training.


Legal notice

© Copyright 2016 HP Development Company, L.P.

The information contained herein is subject to change without notice. The only warranties for HP products and services are

set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed

as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This is an HP copyrighted work that may not be reproduced without the written permission of HP. You may not use these

materials to deliver training to any person outside of your organization without the written permission of HP.

Session Handouts

HP Elite x3 – Support vILT (Day 1)

June 2016

HP Confidential – For training purposes only


Contents

Recap .......................................................................................................................... 4

Pre-awareness training questions and answers ................................................................ 4

Tour of the product ....................................................................................................... 7

HP Elite x3 hardware specifications ................................................................................... 7

Walkaround ................................................................................................................. 9

What’s in the box? ............................................................................................................... 9

External features ..............................................................................................................10

Inserting a SIM/SD card .....................................................................................................12

Out-of-box-experience (OOBE) ........................................................................................14

Navigating Windows 10 Mobile ........................................................................................17

Getting started ........................................................................................................... 26

Enabling WLAN ..................................................................................................................26

Adding a Wi-Fi network .....................................................................................................26

Expanding your phablet .............................................................................................. 27

Accessories........................................................................................................................27

Connect to a wired display with the HP Elite x3 Desk Dock .............................................28

Continuum set up screens ................................................................................................29

Running apps on the external display ..............................................................................31

Connect to a wireless display ...........................................................................................33


Recap

Pre-awareness training questions and answers

We asked you to consider the following questions in the pre-awareness training.

USB-C

Q: A USB-C port has a number of benefits over say, a micro-USB port. Can you think of what those are?

A: Physically, a USB-C port is a lot more robust than a micro-USB port. Its increased bandwidth can support

simultaneous video, power, and data transfer. When you combine the phablet with the HP Elite x3 Lap

Dock and HP Elite x3 Desktop Dock, this one port is actually all you need to expand to a full range of uses.

Q: Customers may have questions or concerns about whether functionality is limited because the device

just has this one port. How would they expand the device if they don’t have a desk dock?

A: There are several accessories that can be used to expand the productivity of the HP Elite x3, including a

range of USB-C adapters. The phablet also supports several different wireless technologies that can be

used to connect to peripheral devices or to share data online.

Storage capacity

Q: What if you wanted to switch between two phone numbers, but also needed to expand the storage

capacity of the phone at the same time?

A: Customers can use Microsoft OneDrive to upload their files to the cloud, or use Windows 10 Mobile to sync

files to their notebook.

Cameras

Q: If you look carefully, you’ll see there’s actually a third lens here. Can you think what that might be for?

For example, is it a sensor, or a LED?

A: The phablet has the following sensors, LEDs, and lenses on the front of the device:

- Status LED

- Iris LED

- Ambient light sensor

- Front-facing camera

- Infrared camera

Q: The lens at the back of the phablet is for the rear-facing camera, which is a 16 MP camera. This is a

great feature for a range of mobile professionals – can you think of some of the ways a customer

might try to use this camera?

A: A customer might use the rear-facing camera to:

- Share their surroundings with others during Skype video calls

- Take quality photos and videos, even in low light


Q: This phablet is designed for business, so can you think what security benefits an IR camera on a device

would have?

A: The phablet is compatible with Windows Hello, and supports biometric login, which makes it a secure

option for business. The infrared camera scans the user’s iris to authenticate that they are allowed to use

the phablet.

Q: If you needed to help a customer set up iris scan in Windows Hello, could you help them with each of

the steps to do that?

A: To set up biometric login on the phablet, customers can navigate to Settings Accounts Sign-in

options. The customer must first set up a PIN before the biometric options will become available.

Note: At launch, customers will only have the iris scan biometric login option on the phablet. The fingerprint reader

will only be functional after the 2016 Windows 10 Mobile update, available from Fall 2016, has been installed on the

phablet.

Windows 10 Mobile

Phone setup

Q: You can easily import your contacts (including phone numbers, email addresses, and Skype handles)

from your old phone if it was an iPhone, a Windows phone, or an Android phone. Do you remember

from your Windows 10 Mobile training how to do that?

A: Log in to your phablet using your Microsoft account during the OOBE to import all of your contacts.

Q: But what about importing phone numbers from other phones, such as Blackberry? Or from other email

accounts, such as Hotmail?

A: Windows 10 Mobile enables customers to add several email accounts to the People app to import contacts

from each account. If their previous phone supported nano SIM cards, customers can save phone contacts

to the SIM before transferring it to the HP Elite x3. Several third-party apps are also available to transfer

contacts between different devices.

Navigating the Start screen

Q: In Start there are also shortcuts to the Microsoft Office Suite, and a few other apps. Can you think of

other things a customer might need to do on the device? If a customer said, “I use Skype all the time,

how do I add it to the Start menu?” – would you know how to answer the question?

A: Customers should navigate to the All apps menu and find the app they want to pin to the Start menu. Tap

and hold the app until a menu appears. Tap “Pin to Start” from the menu to add a tile to the Start menu.

You can access online resources like the MS Windows 10 support pages

(http://windows.microsoft.com/en-us/windows-10/support) for answers to frequently asked questions

about Windows 10 Mobile.

http://windows.microsoft.com/en-us/windows-10/support


Elite x3 Desk Dock

Q: On the right side here we have a security lock slot. Can you think why this might be important for

business, even though there’s no data stored on the actual dock?

A: The dock is not very big and is easy to pick up and move, so it might be stolen or misplaced, especially if

several people in the workplace are using it.

Windows Continuum

Q: Remember, you’ll need to launch Continuum on the device itself to expand the desktop wirelessly with

the Lap Dock and other external wireless displays, for example, a boardroom screen. Are you familiar

with Continuum? Would you be able to explain to a customer how to do this, if they called in a panic?

A: To launch the Continuum app, navigate to the All apps menu and tap Continuum. When you are asked

which type of connection you would like to use to connect to an external monitor, select the “Wireless

adapter” option. The phablet will search for wireless display devices that are within range and display

them on the screen. For more information about setting up Continuum, refer to the Microsoft support

pages: http://windows.microsoft.com/en-za/windows-10/getstarted-continuum-mobile.

Q: Or what about a customer who was totally new to Windows 10, or to Windows 10 mobile?

A: Whether the customer is upgrading from Windows 7 or 8, or migrating from another OS, you will need to

be able to recall your Windows10 and Windows 10 Mobile training. Make sure you have revised this

recently.

http://windows.microsoft.com/en-za/windows-10/getstarted-continuum-mobile


Tour of the product

HP Elite x3 hardware specifications

The HP Elite x3 supports the following features.

Feature Specification

Industrial design Phablet with a plastic cover in one of the following colors:

HP Graphite and Chrome

Rose Gold

The phone is designed for MIL-STD 810G and IP67 compliance.

Processor Qualcomm Snapdragon 820 (2.15 GHz) quad-core processor

Chipset Qualcomm MSM 8996

Graphics Integrated Adreno 530 graphics controller

Memory 4 GB LPDDR4 on-board, dual-channel system memory

Storage Up to 64 GB eMMC 5.1 (24 GB reserved for system recovery software)

Display panel Features a 15.14 cm (5.96 inch) display with the following specifications:

Wide QHD (2560 x 1440) resolution – 494 PPI

Active Matrix OLED (AMOLED) (https://en.wikipedia.org/wiki/AMOLED)

10-point multi-touch with passive stylus support

Gorilla Glass with an anti-reflective coating.

85 degree viewing angle

Typical brightness of 350 nits, and up to 550 nits in High Brightness

Mode

Expansion Supports microSD card up to 2 TB

Ports and slots USB-C 3.0 port—Supports DisplayPort video output

3-in-2 card tray that supports two nanoSIM cards, or a nanoSIM card and

a microSD card (some regions support a single nanoSIM only)

Headphone/microphone combo port (3.5 mm)

Pogo-pin connectors to connect to peripheral device

Note: The pogo-pin connectors are for future expansion, to attach

accessories like a barcode scanner or battery booster to the phablet.

Wireless WLAN—Dual band 802.11 a/b/g/n/ac 2x2 antenna diversity support with

Bluetooth 4.0 and support for Miracast/Wi-Fi Direct mirroring

WWAN—2G/3G/4G, LTE-A with carrier aggregation, up to CAT 6

NFC—NXP (NQ210)

https://en.wikipedia.org/wiki/AMOLED


Audio Stereo speakers, three internal microphones, Qualcomm Fluence Pro.

Snapdragon Audio+ with B&O branding

Camera Front-facing cameras:

2.4 MP infrared camera for iris scan biometric login

8 MP RGB camera, supports FHD video at 28.4 frames per second (fps)

Rear-facing 16 MP RGB camera with phase detection auto focus (PDAF)

and an LED flash; supports FHD video at 30 fps

Both RGB cameras support low light capabilities.

Security Windows 10 Mobile Enhanced Security with UEFI secure boot, on-device

encryption, TrustZone

Dual biometric login support with iris recognition and a fingerprint

reader

NOTE: The fingerprint reader is not supported on the preinstalled

version of the OS, and will only be available after the 2016 Windows 10

Mobile update (Redstone 1) has been installed on the phablet.

FIPS 140-2 encryption

The processor supports:

– Secure boot

– 128-bit key Unified Image Encryption

– 256-bit key Full Disk Encryption

– Anti-rollback protection

– Firmware-based TPM 2.0

Windows 10 Mobile supports:

– 128 key Bitlocker encryption

– Enterprise-grade VPN

Power

requirements

Battery—3.85 V (max 15.98Wh, 4150 mAh) lithium-ion polymer Long

Life Battery

AC adapter—10 W (5 V, 2 A) USB-C wall-mount AC adapter, or HP Elite x3

Wireless Charger

Sensors Ambient Light Sensor (ALS) and proximity combo sensor

Accelerometer and gyroscope

e-Compass

Pressure sensor

Hall sensor

NFC

Sensor hub on processor

GPS

Docking stations HP Elite x3 Desk Dock, HP Elite x3 Lap Dock


Walkaround

What’s in the box?

The following items are DIB with the HP Elite x3:

HP Elite x3

AC adapter

USB cable

Headset (ships with phablets purchased through HP.com or the Microsoft Store)


External features

The HP Elite x3 has the following external features:

Front view

Back view


Right view

Left view

Bottom view

Top view


Inserting a SIM/SD card To insert a SIM card, and optional SD card:

1. Make sure the phone is switched off.

2. Remove the card tray from the left edge of the device. You may have to use a fingernail or sharp object to

pry the tray out of its slot.

3. Insert a nanoSIM card into Slot 1.

4. Optional: Insert a nanoSIM card (dual SIM configurations only) or microSD card into Slot 2.

A microSD card and nanoSIM card. Two nanoSIM cards.


5. Insert the tray back into its slot, with the installed SD/SIM cards

facing upwards.

Supported WWAN bands

The phablet supports two SKUs—one for NA and LA, and one for the rest of the world (ROW). Phablets

shipping to NA and LA support fewer WWAN bands than those shipping to the rest of the world.

Notes:

1. Chile will be using the ROW SKU only, not the configuration leveraged by other LA countries.

2. Phablets shipping to NA are not compatible with Verizon or Sprint mobile carriers.

The different phablet configurations support the following WWAN bands:

WWAN bands ROW—including Chile NA and LA—excluding Chile

2G 850/900/1800/1900 MHz 850/900/1800/1900 MHz

3G B5/8/2/1/4 B5/8/2/1/4

4G FDD B1/3/5/7/8/19/20/26/28

TDD B38/39/40/41

FDD B2/4/5/7/12/17/29/30

2DL CA: B3+B20, B3+B7, B20+B7, B7+B28,

B1+B3, B3+B5, B3+B8, B1+B5,

B3+B28, TDD Intra CA

B2+B29, B4+B29, B2+B17, B4+B17,

B2+B12, B4+B12, B4+B7

Frequency

ranges

LB 703-960MHz

MB 1710-2170MHz

HB 2300-2400MHz, 2496-2690MHz

LB 699-960MHz

MB 1710-2170MHz

HB 2496-2690MHz


Out-of-box-experience (OOBE)

Windows 10 Mobile has a similar OOBE to the desktop version of the operating system. The following

screenshots outline the OOBE for Version 1511 (Threshold 2) of Windows 10 Mobile that is preinstalled on the

phablet.

The following screens display in the order provided.

1. Choose a language. 2. Choose a country. 3. If two SIMs are inserted, you

will be asked to select one

to use for cellular data.

A SIM error message

displays if there are no SIM

cards inserted.


Note: Users can only connect to Wi-Fi networks that are open or have a security key during the OOBE. If you need to

connect to a network through a proxy, you will have to skip the Connect to Wi-Fi step in the OOBE and wait until you have

logged into the OS to set up the connection.

4. Accept the legal

agreement

5. Set the date and time 6. Connect to Wi-Fi


7. Choose your settings 8. Sign in to your Microsoft

account, or a work account

9. Wait for all of the apps to

finish installing

10. Allow HP OOBE to access

your information

11. Create your HP profile


Navigating Windows 10 Mobile Note: The following screenshots are from Version 1511 (Threshold 2), the preinstalled version of Windows 10 Mobile.

There may be some changes in Version 1607 (Windows 10 Anniversary Update), which will be available after the launch

of the phablet.

Start menu

The Start menu displays after the device boots up, and you

can return to it at any time by tapping the Start icon

at the bottom of the screen.

Customers can change the color and size of the tiles, as

well as set a new background image.

The Start menu is customizable to display your favorite

apps. Tap a tile to launch an application.

You can resize or remove any tiles from the Start menu. To

do so, tap and hold the tile until the menu options display

on the screen:

Tap the pin icon in the top right

corner to unpin the tile from the

Start menu.

Select the arrow icon in the

bottom right corner to cycle

between three tile sizes.


Lock screen

If the lock screen is active, you may have to swipe up on

the screen before you can access the Start menu.

The lock screen displays while the phone is idle. Swipe up

from the lock screen to unlock the phablet and view the

Start menu.

Note: If the device is set up with a PIN or biometric login, the

user may have to authenticate themselves to unlock the lock

screen.


All apps menu

Swipe right from the Start menu to access the All apps

menu. The All apps menu lists all of the apps that are

installed on the device, in alphabetical order.

Scroll down to view more apps, or use the Search bar at

the top of the screen to find a specific app.

Tap an app to launch it.

Pin apps to Start menu

From the All apps menu, tap and hold an app to view

more options. Select the Pin to Start option to add a tile

for the selected app to the Start menu.

You can resize or remove any tiles from the Start menu.

To do so, tap and hold the tile until the menu options

display on the screen. Select the arrow icon in the

bottom right corner to cycle between three tile sizes, or

tap the pin icon in the top right corner to unpin the tile

from the Start menu.


Action Center

Swipe down from the top of the screen to view the

Action Center.

Notifications display in the Action Center, and

customers can use the tiles to quickly toggle features

on and off.

Tap the All settings tile to launch the Settings app.

Swipe up from the bottom of the screen to exit the

Action Center.

Notifications

Action Center notifications may display at the top of

the screen at any time, and can later be viewed in the

Action Center screen.


One-handed use: Tap and hold the Start icon to

activate a half-screen mode that facilitates one-

handed use.

Tap and hold the Start icon again, or tap the top half of

the display panel, to return the screen to full size.

Switch between apps

Tap and hold the Back icon to launch the Task

Switcher and view all of the apps that are currently

running.

Tap an app screen to navigate to it, or tap the X in

the top right corner to close the app.


Troubleshooting

Resets

A common troubleshooting step is to perform a reset. Before you begin troubleshooting you should know

how to do the following:

Restart the phablet: A restart turns the phablet off and then on again.

Reset the phablet: A reset reinstalls the latest version of the OS that was downloaded to the phablet.

It wipes all data from the phablet and restores it to the default factory settings.

Important! You should advise the customer to back up their data before performing a reset.

Reset What it does How to do it

Restart Reboots the phablet. Restart from the OS:

1. Press and hold the power button until the “slide down to

power off” prompt appears.

2. Swipe down on the screen to power down the phablet.

3. After the unit has powered down, wait a few seconds.

Press and hold the power button until the phablet

vibrates and turns on.

If the phablet is unresponsive/does not boot into the OS:

1. Press and hold the power button until the phablet turns

off.

2. Turn the device on as usual.

Reset Reinstalls the latest

version of the OS

downloaded to the

phablet, wipes all data,

and restores the default

factory settings.

You should advise the customer to perform a backup before a

reset.

Reset from the OS:

1. Swipe right from the Start screen to access the All apps

menu. Select Settings.

2. Navigate to System About.

3. Tap Reset my phone and select Yes in the following two

prompts that display. The reset should start, and may

take a few minutes to complete.


If the phablet is unresponsive/does not boot into the OS:

1. Press and hold the power and volume downs buttons for

about 10 to 15 seconds until the phablet vibrates.

2. Release both buttons, and then immediately press and

hold the volume down button until an exclamation mark

(!) displays on the screen.

3. Release the volume down button, then press and release

the following buttons in order:

a. Volume up

b. Volume down

c. Power

d. Volume down

The reset should start, and may take a few minutes to

complete.

Common issues and suggested troubleshooting steps

The following are issues that customers may experience on their HP Elite x3. You should guide the customer

through the recommended troubleshooting steps if they are experiencing one of these issues.

Issue Possible solutions

Updates fail to

install

Check the following, and then try to install the updates again:

The phablet is fully charged.

The phablet is connected to Wi-Fi (you can also choose to download

updates over 3G, 4G, or LTE mobile data connection).

The phablet has enough free storage space to support the update.

If the device is frozen, reboot the phablet and try to install the update again.

If the phablet does not start after a failed update:

1. Restart the unresponsive phablet.

2. Reinstall the operating system using a Windows PC and the Windows

Device Recovery Tool.

Device stops

responding

Restart the phablet.

System does not

power on

1. Charge the battery for at least 15 minutes using the DIB charger and then

attempt to power on again.


Power button

does not work

2. Remove AC adapter and try to boot from battery.

3. Perform a restart.

If the battery does not appear to be charging:

1. Check that you are using the correct charger for the phablet.

2. Try a different power outlet.

3. Check for signs of physical damage to the USB-C port.

4. If the customer has just received the unit and it does not power on when

they press the power button, advise them to let it charge for 24 hours

and then try to power it on again.

Device does not

charge properly

Speakers produce

a crackling sound.

1. Restart the phablet.

2. Reset the phablet.

Microphone does

not work and

cannot be used to

record audio.

1. Use the camera to record audio.



Tablet does not

produce any

sound.

1. Adjust the volume.

2. Insert or remove the headphones.



Volume button

does not work.

1. Check that the phablet is turned on.

2. Insert or remove the headphones.

3. Disconnect the phablet from all wireless, Miracast, and Bluetooth

devices.

Webcams do not

turn on.



Touch panel does

not work.

1. If you are using a stylus with the screen, check that it is a passive stylus.


3. Remove any physical barriers, such as gloves on the user’s hands or a

screen protector on the phablet.

4. If you can still navigate the screen, run the Touch test in HP Mobile

Hardware Diagnostics app.

5. If the issue is not resolved after following each of the previous steps,

perform a reset.

6. If the issue persists after a reset, the phablet must be replaced.

The phablet does

not connect to an

external monitor.

1. Check that the adapter/docks being used are compatible with the

phablet.

2. Check that the monitor is connected to a power source.

3. Check that the dock (if applicable) is connected to an external power

source.


USB connection

does not work. 1. Check that the peripheral device being used is compatible with the HP

Elite x3.

2. To check if the USB port or USB cable is faulty, connect the USB cable and

reboot the device.

Wi-Fi/Bluetooth

connection does

not work.

1. Make sure that Wi-Fi and Bluetooth are enabled on the phablet.

2. Make sure that there are Wi-Fi networks/Bluetooth devices within range,

and that Bluetooth devices are set to discoverable.

3. Perform a restart on the phablet.

4. Reset the router or access point.

5. If the Wi-Fi network/Bluetooth device details are already saved on the

phablet, delete the profile and then add it again.

6. Update the firmware on the wireless router.

7. Try connecting the phablet to the network using a different router.

8. Use the HP Mobile Hardware Diagnostics app to run the Wi-Fi Network

test.

9. Perform a reset on the phablet.

Phablet does not

detect the

microSD card.

1. Insert or remove the SD card.

2. Check if the SD card is supported (maximum of 2 TB).

3. Check if the phablet supports the file formatting on the SD card.



An app stops

responding.

Press and hold the back button on the phablet until the Task Switcher

appears; select the x next to the app to close it.

If the issue persists the next time you launch the app:

1. If the app causing issues has been sideloaded—installed manually

instead of through the Windows 10 Store—it may not have passed the

same quality checks as those in the Store, and should be uninstalled.

2. Check for app updates in the Store.

3. Uninstall the app, then download it from the Store and reinstall it.

4. Clear app’s cache.

5. Clear the app’s data.

6. Check for system updates.

7. Check in with app developer for support.



Getting started

Enabling WLAN

To ensure that WLAN is enabled, you:

1. Swipe down from the top of the screen to launch

Action Center. You may need to select Expand to

view all the tiles.

2. Ensure that the Wi-Fi tile is highlighted, indicating

that it is enabled. The tiles can be identified by

their respective icons.

Adding a Wi-Fi network The phablet will not detect hidden networks. To connect to a hidden network, the customer must manually

add the network profile. To add a Wi-Fi network, you perform the following steps:

1. In the Wi-Fi menu, scroll down to the bottom of the page and tap Manage.

2. From the menu at the bottom of the Manage screen, select Add.

3. Enter the network name in the screen that appears, and follow the on-screen instructions.

2 1

3

2

1


Expanding your phablet

Accessories

The HP Elite x3 may be compatible with the following accessories that are either available dropped-in-the-

box (DIB) or as after-market options (AMO).

Compatible display adapters and docks AMO DIB

Docks

HP Elite x3 Desk Dock

HP Elite x3 Lap Dock

Covers

Anti-fingerprint Screen Protector

Anti-shatter Glass Screen Protector

Privacy Screen

Privacy Screen for the HP Elite x3 Lap Dock

Cases

Rugged case

Slim Folio Case with wallet and stylus holder

Silicone case

Elite Top Load Colombian Leather Case

Stylus

Passive Stylus

Adapters

HP Micro HDMI to HDMI/VGA adapter

HP USB-C to RJ-45, USB 3.0 and USB-C Adapter

HP USB-C to 3.0 mm and 4.5 mm Power Adapter

HP USB-C to VGA Adapter

HP USB-C to HDMI Adapter

HP USB-C to DisplayPort Adapter

USB-C to USB-A

USB-C to RJ-45 adapter

HP Display Port to VGA Adapter

HP DisplayPort to HDMI 1.4 Adapter

Power

USB-A power adapter (10 W)

USB-C power adapter (15 W)


12 W USB auto adapter

HP Elite x3 Wireless Charger

Audio

Wired headphones H2310

1More EH001 Headset

UC wireless duo headset

UC wireless mono headset

Input devices

HP Slim Bluetooth Mouse

HP Touch to Pair Bluetooth Mouse

HP Ultrathin Bluetooth Wireless Mouse SE

HP Ultrathin Bluetooth Wireless Mouse

Connect to a wired display with the HP Elite x3 Desk Dock

Refer to the white paper for the HP Elite x3 Desk Dock for more information about how to connect the HP Elite

x3 to the desk dock.


Continuum set up screens

1. After you have linked the phone to an external monitor for the first time, you should see a welcome

screen on your external monitor. If you do not see the welcome screen on the external monitor, you

should check that all of the cables linking the device to the monitor are securely connected.

2. If you see the Welcome to Continuum screen on the

external display, tap I see it on the phone to move on.

NOTE: If you have checked your cable connections and still don’t

see the screen on your external monitor, tap the Get help option

to troubleshoot the display connection. You must have a working

Internet connection to access help.

1

2


3. An introductory video begins to play on the external monitor to introduce the first-time user to

Continuum. Select Skip video on the HP Elite x3 display if you want to skip the introduction and start

working.

4. Next, the You’re all connected! Screen displays. Select Done to start using Continuum.

3

4


Running apps on the external display

1. After the Continuum setup has

completed, the screen on the

phone automatically changes to

a touchpad, and the Continuum

desktop displays on the

external monitor. Use the

‘touchpad’ to navigate on the

external screen, or press the

back arrow to exit the

Continuum app and continue to

use the phone normally.

2. While you are connected to an

external monitor, you can

return to the Continuum app

touchpad by tapping the “Tap to

control… ” prompt at the top of

the screen.

3. To run apps on the external monitor, select the Start icon on the desktop to launch the Start menu. The

interface should be similar to Windows 10 desktop. Tap a tile to launch an app, or select All apps to view

more apps.

Notes: If an app is greyed out on the Start menu, this means it does not support Continuum. If you try to run one of

these apps on the external display, it will launch on the phablet.

3

1

2


4. After you select an app, it displays full-screen on the external monitor. To close the app, move the cursor

to the top right corner of the full screen app. Click the “x” that appears on hover to close the window.

Note: Apps that are launched from the phone will display on the phone’s screen. Apps must be launched from the

external display interface to run on the external display.

5. To navigate between or close running apps:

a. Select the Task View icon at the bottom of the screen. A thumbnail of each running app

displays on the screen.

b. Select a thumbnail in the Task View to navigate to an app.

c. Select the X in the top right corner of an app’s thumbnail to close the running app.

A

B

C


Connect to a wireless display

To wirelessly connect the device to an external monitor, customers should follow these steps.

1. From the All apps menu, scroll down to Continuum, and tap it to launch the app.

2. The Continuum app launches. A welcome screen appears if this is the first time you have used the app.

Tap Set up, at the bottom of the screen, to proceed.

3. The How will you connect? screen appears. To set up a wireless connection, select Wireless adapter.

4. Tap Connect.

5. Any wireless devices that are detected within range display on the screen. Select your display, dock, or

adapter from the selection.

6. The device should automatically connect to the display after you select it from the list.

7. After the HP Elite x3 has connected to the monitor, the Continuum set up sequence begins.

If the customer does not see their wireless external display on the screen, they should check that the

peripheral device is

- set to discoverable, if applicable

- within range of the HP Elite x3

- connected to a power source, if applicable

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