© 2016 HP Development Company, L.P. HP Confidential – For training purposes only 1
Session Handouts
HP Elite x3 – Support vILT (Day 2)
This document contains reference materials that can be used as job aids, and will help you to follow
the live video demonstrations that are included in the training.
Your instructor will direct you to the handouts at relevant points in the training.
© 2016 HP Development Company, L.P. HP Confidential – For training purposes only 2
Legal notice
© Copyright 2016 HP Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are
set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed
as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
This is an HP copyrighted work that may not be reproduced without the written permission of HP. You may not use these
materials to deliver training to any person outside of your organization without the written permission of HP.
Session Handouts
HP Elite x3 – Support vILT (Day 2)
June 2016
HP Confidential – For training purposes only
© 2016 HP Development Company, L.P. HP Confidential – For training purposes only 3
Contents
OS releases and apps availability ................................................................................... 4
Windows 10 Anniversary Update (Redstone 1) .................................................................. 4
Preinstalled applications .................................................................................................... 5
Additional applications ....................................................................................................... 6
Security and privacy ..................................................................................................... 7
Biometric login with Windows Hello ................................................................................... 7
Backup and recovery ................................................................................................... 10
Backup options .................................................................................................................10
Diagnostics ................................................................................................................ 14
HP Device Hub ...................................................................................................................14
HP Mobile Hardware Diagnostics ......................................................................................15
© 2016 HP Development Company, L.P. HP Confidential – For training purposes only 4
OS releases and apps availability
Windows 10 Anniversary Update (Redstone 1)
The following features are planned to be introduced to Windows 10 Mobile with the Redstone 1 update.
Note: This list of features is preliminary and may be subject to change.
Windows Hello
– Use your phone to unlock a paired desktop PC or laptop.
– Use a fingerprint reader to log in to the phone (after September 30, 2016)
Camera
– The camera can automatically adjust lighting, sharpness, and angle of photos, and save them
in the right location.
– Give the camera app voice commands—through Cortana—to take photos or capture videos
Maps—Use the Maps app to search for interesting spots like restaurants, bars and hotels. Save your
search results as a custom list that you can share with others.
Cortana
– Get Cortana to automatically complete tasks like ordering food for a meeting scheduled in the
calendar, or sending you an alert when your child arrives home from school.
– Receive text or missed call notifications, from a paired phone, on your PC.
– Use your PC to reply to text messages on a paired phone.
– Receive alerts to your PC when your phone battery is running low, or locate your phone using
a PC
– Create a list, like a shopping list, that you can view and edit across your devices.
– Save information with Cortana, like an image of an important document, so that you can ask
her about it later.
Continuum—Use your phone to wirelessly connect to a screen attached to a tablet or PC running the
Redstone 1 update
© 2016 HP Development Company, L.P. HP Confidential – For training purposes only 5
Preinstalled applications
The following applications are preinstalled on the device.
All apps
Alarms & Clock
Calculator
Camera
Contact support
Continuum
Cortana
Excel
File Explorer
Get Started
Groove Music
HP AiO Printer Remote
HP Device Hub
HP Mobile Hardware Diagnostics
HP Workspace (the app currently links to a website; the full application will be available from Fall
2016)
Maps
Messaging (one for each SIM)
Microsoft Edge
Money
Movies & TV
News
OneDrive
OneNote
Outlook Calendar
Outlook Mail
People
Phone (one for each SIM)
Photos
Podcasts
PowerPoint
Settings
Skype
Skype video
Sports
Storage
Store
Voice Recorder
© 2016 HP Development Company, L.P. HP Confidential – For training purposes only 6
Wallet
Weather
Windows Feedback
Word
Xbox
Links
HP Store
Salesforce
iPass
Outlook
Additional applications
The following applications are planned to be installed with Redstone 1 OS update that will be available after
the phablet’s launch date.
Remote Desktop
I2C Calculator
WinZip
© 2016 HP Development Company, L.P. HP Confidential – For training purposes only 7
Security and privacy
Biometric login with Windows Hello
The device features both a fingerprint reader and iris scanner designed to enable biometric login. The
fingerprint reader will only be functional after the supporting drivers for the Windows 10 Anniversary Update
have been installed on the phablet. This update will be available from the end of September or early October
2016.
To set up biometric login, follow these steps.
1. Navigate to Settings Accounts Sign-in options.
2. If you have not already set up a PIN on your device, you should do so now. The Windows Hello
biometric login option will only be available after the customer has set up a PIN.
© 2016 HP Development Company, L.P. HP Confidential – For training purposes only 8
3. After you have set up a PIN, the biometric login option will
become available. Under “Iris”, tap Set up.
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© 2016 HP Development Company, L.P. HP Confidential – For training purposes only 9
4. A welcome screen
displays. Tap Get
started.
5. You will be asked to
enter your PIN before
you can continue.
Enter the PIN to
proceed.
6. Read the directions on the screen and select Next.
7. Wait while the infrared camera scans your iris. You will be returned to the Sign-in options menu after
your iris has been scanned.
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Backup and recovery
Backup options
Before a phablet is sent in for repairs, or a reset is performed, customers should be advised to create backups
so that they do not lose all of the data on their device. If customers used a microSD card, they should
remember to remove the card from the phablet before sending it in for repairs.
The following backup options are recommended for the HP Elite x3.
OneDrive backup
Customers who are signed into their Microsoft account on the phablet can create a OneDrive backup to save
all of their contacts, apps and settings to the cloud. If anything happens to their phablet, they will be able
restore a new device with the backup by signing in with their Microsoft account during the OOBE.
To create a OneDrive backup, customers can do the following:
1. If you are not already signed in to your Microsoft account, you should navigate to Settings Accounts
Your email and accounts and do so now.
2. Swipe right from the Start screen to navigate to the All apps screen.
3. Navigate to Settings Update & security Backup.
4. Toggle both options on the screen to On to enable automatic backups.
5. To back up the phablet immediately,
a. Tap More options to view more backup options.
b. Tap Back up now from the backup options screen to back up the phablet.
Note: To restore a OneDrive backup to a new or reset phablet, you will have to sign in with the same Microsoft account
you used to create the Backup during the OOBE on the new/reset device.
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© 2016 HP Development Company, L.P. HP Confidential – For training purposes only 11
To back up camera photos to OneDrive:
1. Navigate to Settings Devices Default camera.
2. Tap Manage OneDrive upload settings.
3. Toggle the “Camera upload” feature to On.
Note: The option to upload videos and photos to your OneDrive account will not be available if you are not signed in to a
Microsoft account on the phablet.
To back up messages to OneDrive:
1. Navigate to Settings System Messaging.
2. Under History & sync, toggle the “Sync messages
between devices” option to On.
Note: The option to upload videos and photos to your OneDrive
account will not be available if you are not signed in to a
Microsoft account on the phablet.
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Backup to microSD card:
Customers can insert a microSD card with up to 2 TB storage space—purchased separately—into their
phablet to expand the storage available on their phablet and create backups of their files.
For detailed instructions on how to insert an SD card into the phablet, see the Inserting a SIM/SD card
handout.
To manually copy or move files to the SD card, do the following:
1. Launch the File Explorer app from the All apps screen.
2. Tap the menu icon in the top left corner of the page to
launch the app menu.
3. Select This Device.
4. Browse through the files on the phone until you find what you want to back up. Tap and hold the folder or
file you want to copy. From the menu that displays, select Move to to cut and paste the files, or Copy to
to copy and paste.
5. Tap the app menu again, and select the SD card.
6. Browse to the folder to which you want to save the files, and tap the tick icon at the bottom of the screen
to paste the files you copied earlier.
7.
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To adjust the settings to ensure that files are automatically
saved to the SD card:
1. Launch the Settings app from the All apps screen.
2. Navigate to System Storage.
3. Under Save locations, you can select the default location
for apps, downloads, music, pictures, and videos to be
saved to. Select the drop-down arrow under one of the
options listed on the screen, and select the SD card to
automatically save your files to the SD card.
Note: Changing these settings will not move files that are
already saved on your phablet. It only sets the SD card as the
default location for any files that will be added to the phablet
in the future.
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© 2016 HP Development Company, L.P. HP Confidential – For training purposes only 14
Diagnostics
HP Device Hub
The HP Elite x3 is preinstalled with the HP Device Hub app. To launch the app, navigate to the All apps menu
and select HP Device Hub.
The app enables customers to:
View device information, including the phablet’s serial number
View the regulatory labels for the phablet
View warranty information online by entering their phablet’s serial number
Update the OS to the latest available version
View the user guide for the phablet
Contact support
Launch the HP Mobile Hardware Diagnostics app
© 2016 HP Development Company, L.P. HP Confidential – For training purposes only 15
HP Mobile Hardware Diagnostics
The HP Elite x3 is preinstalled with the HP Mobile Hardware
Diagnostics app, which enables customers perform a variety of
diagnostic tests on the phablet to check whether the hardware is
functioning correctly. To launch the app, customers can navigate
to the All apps menu and tap HP Mobile Hardware Diagnostics.
Three main menu options are available in the app:
Tests—Displays a list of available tests that the
customer can run to test the functionality of different
features on their phablet.
Logs—Provides a list of test logs that indicate which
tests have been run, and whether the phablet has passed
or failed the test.
Device Information—Displays system information
about the phablet.
Tests page Logs page Device Information page
© 2016 HP Development Company, L.P. HP Confidential – For training purposes only 16
Tests
Customers can use the app to run the following tests.
Category Test Description
Output Display Enables user to determine if all display pixels are working
Vibration Verifies vibration hardware of the phablet
Sensors Accelerometer Verifies that the accelerometer measures an acceleration on all three
axes
Compass Verifies that the compass reading changes as the device is rotated
Light sensor Verifies that the ambient light sensor works
Network WiFi Verifies that Wi-Fi networks can be detected
Dialer 1 Verifies dialer function of first SIM card
Dialer 2 Verifies dialer function of second SIM card
Power Battery Reports on the battery status
Cameras Rear camera Verifies that the rear camera works
Front camera Verifies that the front camera works
Input Touch Verifies that the touch screen works
To run a test, do the following:
1. Tap the tests tile on the HP Mobile Hardware Diagnostics home page. 2. Tap the test you would like to run. Every test has different instructions, but they should be easy to
follow. For this example, we will try the WiFi test. 3. Instructions display on the screen to guide you through the test. Tap Start Test to begin.
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4. Detected Wi-Fi networks display on the screen. Tap the Wi-Fi network you want to connect to.
5. If the network is secured by a password, enter it when prompted and tap Connect.
6. If the phablet has successfully connected to the network, a screen briefly appears to indicate that it is
connected. You will automatically be returned to the Instructions page for the test.
After you have completed a test, you’ll see that there is an icon next
to the test tile indicating whether it has passed or failed. Test logs can
also be viewed by selecting the Logs menu option in the app home
screen.
A green tint with a thumbs-up
icon indicates that the phablet
passed the test.
A red tint with a thumbs-down
icon indicates that the phablet
failed the test. There are
several factors, like an incorrect
password, that may cause the
test to fail.
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