Facilities Services

Facilities Services

Zone 1 Rollout

Informational Meeting March 18, 2011

Agenda

1. Introductions

2. Strategic Planning & Reimagining Cornell

3. Re-imagining Facilities Services

4. Zone Management

5. Zone Management in the Units

6. Zone Trade Crew Implementation

7. Questions and Answers

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Strategic Planning & Reimagining Cornell

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Objectives of Facilities/Utilities initiatives

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Zone Management Team

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Team Charge:

• Establish a zone organization structure for the facilities

function campus-wide based on the concepts of “central

deployed, locally managed” facilities employees, and

defined, uniform, management-level facilities positions

throughout the university. Transition the Trade Shops to

a maintenance-focused organization.

Goal:

• Strengthen the partnerships between FS and the units it

serves. Improve service delivery. Establish service

agreements and tools to measure quality of service.

Reduce costs.

Zone Management Definition:

• Organizational structure for Cornell’s facilities function that is

based on areas of the campus and like facilities rather than

departments or technical function

• Purpose is to improve delivery of facilities services by

creating more effective partnerships & accountability

between central and unit facilities staff, and

• Establishing a more uniform approach to staffing the facilities

function in the colleges and units

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http://www.fs.cornell.edu/ Tab: Resources

Campus Manager Zones

• Zone 1 – CALS, CVM, CHE, SILR, BTI

CM– Jim Kazda; FM – Dann Braid

• Zone 2 – A & S, AAP, JGSM, SHA

CM– Gilbert Delgato; FM – Erik Gray

• Zone 3 – COE, Law, VP Research, Libraries

CM – Randy Lacey; FM – Dave Baildon

• Zone 4 – SAS

CM – John Kiefer; FM – Jim Gibbs

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http://www.fs.cornell.edu/

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March 2010

Facilities in New York State

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Jeff Parsons

Maintenance

Terry Collins

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Unit Facilities Director

• Access Control and Security

• Space Management

• Projects

• Administrative Functions

• Mailing Services

• Maintenance and Repair

Zone Management in the Units

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Zone Management in the Units

• Zone support from the unit side of the partnership will be supported in various

degrees through Facilities Coordinators, Managers, and Directors

• Facilities that are not directly connected to a specific college, but have an

established unit facilities presence, will continue to function the same as in the

past. Examples: Boyce Thompson Institute and Federal Nutrition

• Facilities that do not have a specific unit facilities presence have been assigned a

Primary Organization

Barton Hall & Bailey Hall – Primary Org. SAS

CCC – Primary Org. CIT

Beebe Hall, Caldwell Hall, Toboggan Lodge – Primary Org. CHE

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Zone Trade Crew Implementation

Background

• ZM Implementation Team Co-Chairs: Lori Barry,

Karen Muckstadt, John Kiefer

• Zone 1 Staffing and Implementation Team: Bill

Dowdall, Wayne Davenport, David Lippincott, Dann

Braid, Jim Kazda, David Newman, John Kiefer

• ZM Web Site: Pull down the Resources tab on the FS

home page

Zone 1 Rollout

Zone Trade Crew Implementation Three Core Requirements

• Increase partnership and accountability by deploying

trades people by zone rather than by technical

function: “Locally Managed, Centrally Deployed”

• Keep the strong technical skills of the trade shops

• Do not add staff – zone crew leadership positions will

be filled by existing assist. supers and general

forepersons

(Building Care and Grounds are already zoned)

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Zone Trade Crew Implementation

• Two new zone trade shops plus the Campus Life/SAS Shop

• Each zone trade shop will have a core dedicated staff, sized for

corrective maintenance, preventive maintenance, small projects

• All work requests for Shops services in the zone will go to the

zone trade shops and most will be managed there: not just those

that will be executed by dedicated zone staff

• The central shops will be the home of subject matter expertise

and specialty services

• The Shops financial model is unchanged

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Alexa Varricchio

Admin Assist IV

Bill Szabo

SAS Zone 4

Paul Heliseva

Endowed Zone 2,3

Jeff Parsons

CC Zone 1

Lisa Rose

Accounts Rep IV

Ray Watkins

Maint Coordination

Angela Baker

Maximo PM

David Newman

Director

Rick Roper

PC III

Safety Manager

Jim Naylor

Chief Estimator

FM Shops

Jake Benninger

Electric

Larry Garrett

Pipe

Marvin Paige

Carpenter/Paint

Mark Giblin

Sheet Metal

Dan Fuller

Control

Rob Morris

Refrigeration

Rodney Griffiths

Mason

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Admin/Account

Support

2

Maintenance

Assistant(s)

2

Controls

4

Electricians

2

Carpenters

Jeff Parsons

Superintendent

5

Plumbers

Zone 1 Trade Crew

2 Assist

Superintendents

4

Maintenance

Mechanics

2

Painters

The Admin support staff is

shared among the zone

crews and central shops.

2

Trade Assistants

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Admin/Account

Support

Controls Electric

Director

Central Shops

Pipe

Central Shops

Line Crew

Motor Crew

FA/Security

Pumps

Insulation

Utility Infrastructure

Sprinklers

EMCS

Engineering

Programming

ECI

Training

Standards

Safety Protocol

Emergency Response

Back-up for Zone Crews

Specialty Crews

Projects

Carpenter

& Paint

Lock

Millwork

Sign Shop

Sheet Metal

Little if any

will be zoned

Mason

Refrigeration

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Zone Trade Crew Implementation Next Steps

• Meetings with unit staff who will work with trade crews

• Select assist. superintendents and work crews

• Individual unit meetings: work flow and communication

• Integration/interface of zoned personnel with central shops

• Hire maintenance assistant(s) and integrate with the trade crews

• Mechanical Shop/preventive maintenance integration

• Metrics/Measures of Success

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Zone Trade Crew Implementation Lessons Learned in the Pilot

• We can’t over communicate about Zone Management

• Some people on campus have a well defined process for working

with the Shops and are suspicious about the ZM protocol

• The pilot zone trade crew is generally very well received by our

customers– positive feedback on communication and coordination

• There is a perception that we are forcing emergency calls to flow

through the zone trade crew intake process: we are not

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