39
GULF TANDEEL GROUP Facility and Property Management Company Profile
GULF TANDEEL GROUP Facility and Property Management
Company Profile
Table of Contents
• Company Introduction
Company Overview
Recognition & Certificates
Mission & Vision
Our Location
Accreditation Certificates
Organization Chart
GTG Services
Technology & Innovation
Company Experience
Company Certificates
Media Coverage
Legal Documents
2
Company Introduction
Dear Sir, Subject: Gulf Tandeel Group – Company Profile Thank you very much for giving us this opportunity to introduce and represent our company for your esteem establishment. Gulf Tandeel Group – is honored to submit its company profile for your evaluation and consideration in all the future requirements of your company. Our company details as follow:
Company Name : Gulf Tandeel Group (GTG) Address : 1/F Block 26, Safwa Building, Barwa Commercial Avenue, Doha Qatar Phone Number : 4005-5120 Fax Number : 4005-5121 Contact : Samer El Rakad, General Manager, Email : [email protected] Azza Mahmoud, Sales and Marketing Manager, Mob. 3358 7693
We do not want to be just your "Service Provider of Quality", but as well as "Business Project Partner", for we are committed to working together to provide, improve and maintain your quality assets. Thank you for this opportunity and look forward to providing a quality partnership in the future. Kindest regards Samer El Rakad General Manager
3
Gulf Tandeel Group (GTG), is a “Graded A” Facility and Event Services company, an organization found in 2010 with the commitment and interest in professionally serving the interest of the client as a partner at the optimum level of quality, service and integrity.
Being awarded as “3rd Place in Best Facility Management Firm” category in the recently concluded “Gulf Real Estate Award 2017” which was held in Dubai on 17 April 2017, and to be truthful to this recognition, GTG ensure to deliver the best services we can offer to the most acceptable way and surpassing the expectation of each of our client.
The Company is being managed by well experienced and professional management and support teams and are qualified people with immense experience in the facility management industry.
This enables us to be very professional and strong in terms of our approach towards the market. We strongly believe that good service and absolute customer satisfaction are the priority factors and therefore we work towards the relationships with our customers which based on quality & trust. Hence our company guarantees you the kind of service that satisfy your needs. Our full service cleaning teams provide special services to both residential and commercial clients which provide affordable cleaning solutions to suit your needs. TANDEEL will be catering mainly in Cleaning, Housekeeping, Pest Control, Property Maintenance, High-rise Window Cleaning and hospitality services. Our expert office and business cleaning services ensure a worry-free way for your business to maintain a professional atmosphere day after day.
Our management has a wide range experience in handling and operating big companies and events around Qatar such as Hamad International Airport, Hamad Medical Corporation, Qatar Airways, Aeronautical College Qatar, Doha International Airport, Qatar Development Bank, Qatar National Bank, Ashghal, QAFAC, Muntajat, Aspire Logistics, ORYX GTL, Gulf English School, QIIB, Hapza School, Hyatt Plaza Mall, EZDAN Hotel, Grand Hyatt Hotel, Doha Academy, Fitness First etc. . As for events, we handle the prestige’s Asian Cup Qatar 2011 and Arab Games 2011, Men Handball Championship & Spain vs. Uruguay Friendship Game.
Company Overview
4
GTG will be engaged in a more high-end dealing in managing the company when it comes to technology. GTG will be using the “state of the art” technology that can be introduced in Qatar. With a range contributor all over the world, TANDEEL assure of the best services that a company will ever experience. As a complete facility provider, GTG will provide services which include Cleaning, Housekeeping, Pest Control, Property Maintenance, High-rise Window Cleaning and Hospitality services and will be focusing in targeting the biggest company around Doha, such as commercial establishments, oil industry, government offices and agencies, residential and commercial buildings and sports venues. With a management who has expertise in this field, GTG surely will be the best choice in providing facility services for each company and establishment. We meet the needs of Offices, Malls, Restaurants, Showroom Outlets, Hospitals, Universities and Colleges, Sports Stadiums and more. Cleaning consists of Sanitizing Restrooms & kitchenettes, Dusting, Floor & Marble Maintenance, common areas. Our professional Cleaner do extra care for Floor & Marble Maintenance in Office Areas. These days, the image and the appearance of your office are very important to reflect the spirit of your company no matter the service you are offering. Impress your clients and visitors by inviting them into an office that is sparkling clean and clutter free. We are more than just a cleaning service. TANDEEL is your complete solution for all your establishments service needs. With a customized plan for your needs Why is GTG Quality Facility Service Provider for you?
• Expect nothing less than professional worry-free cleaning
• Guaranteed satisfaction
• Dependable service, hard working, detail oriented, reliable
• Customer satisfaction is our top priority
• We are fully insured, no liabilities for you to worry about
Company Overview
5
Recognition & Certificates
Gulf Tandeel Group achieved another milestone in its name, as we are chosen and being ranked as “3rd Place for Gulf Real Estate Awards 2017 for “Best Facility Management Firm” category in which it recognizes the facilities management provider for its performance and successes in driving the sector’s development as well as maintaining high standards. The prestigious award was concluded in Jumeirah Beach Hotel, Dubai on 17th April 2017.
As an insight, The Gulf Real Estate Awards is the Gulf’s most prestigious awards that recognizes and rewards excellence across the real estate in the region. It is given to companies who have knowledge, skills in the real estate industry and have substantial business experience. There are 21 awards categories which mainly focus on achievements over the last 18 month and weighed and screened by its extensive judging Panel of 15 prominent personalities.
6
Different companies from GCC region submitted their entries and we are honored to be considered and to be included in the prestigious list of “Awardees”. Alongside with GTG for this category are another 2 well-known companies and a recognized real estate and facilities management companies in Dubai, it is an honor for us to be standing and to be in line with the two biggest real estate companies in the region.
GULF REAL ESTATE AWARDS 2017
Mission and Vision
Mission We will develop a partnership of trust and respect, that allows for both parties to work together with open transparency in achieving quality service performances, to work in harmony that results in higher measurement of deliverable outcomes.
Vision To lead the country in qualitative custodial property services standards by pioneering change through ‘First in Qatar” innovations and technology.
7
GULF TANDEEL GROUP (GTG) is a registered company in the Commercial Chamber of Commerce with P.O. Box 201477 and Company Registration Number 47506. Our main office currently located at 1/F, Block 26, Safwa Building, Barwa Commercial Avenue, Abu Hamour, Doha Qatar. Office Number 4005-5120 Fax Number 4005-5121
Our Location
8
Gulf Tandeel Group is proud to announce that we are a certified as ISO 9001:2008, ISO 14001:2004 & OHSAS 18001:2007 compliant organization. The certification is accredited by JAS ANZ MS Cert on 20 March 2012, with an International Trading Scope. . ISO 9001:2015 QUALITY MANAGEMENT SYSTEM (QMS) ISO OHSAS 18001:2007 HEALTH & SAFETY MANAGEMENT SYSTEMS 14001: 2015 Environmental Management Systems
9
Classification & Accreditations Certificates
QMS ISO 9001:2015 EMS ISO 14001:2015 OHSAS 18001:2007
The British Institute of Cleaning Science - BICSc
Individual and Corporate Membership
BICSc, as it is known, is an independent body with members in all areas of the cleaning industry, including Local Authorities, Contract Cleaners, Manufacturers, Suppliers, Trainers and by no means least, cleaning operatives themselves. Membership currently stands at almost 5,000 Individual and Corporate Members globally. The Institute's Membership Services, Training & Education and Finance & General Purposes Committees set the standards and develop the skills programmes necessary for the Institute's range of cleaning qualifications.
Classification & Accreditations Certificates
10
Ministry of Finance
GTG is classified as “Grade - Class A” in all category, our company submitted and passed all the standard requirements in which we merited the highest classification.
Organization Chart
Gulf Tandeel Group
11
Gulf Tandeel Group Organizational Chart
Chairman
HR Department Manager
Secretary
Assist. HR Manager
Sales and Marketing Department Manager
Finance Department Manager
Operations Department Manager
Sales Executive
Sr. Estimator –
Sr. Accountant AO Manager
Training Officer
PROJECT A
PROJECT B
General Manager
A/R-A/P
Purchasing Officer
Warehouse
Accom.
Male Accom. Sup –
Female Accom. Sup
HR. Assistant
Finance Assistant
BID Coordinator
Operations Assistant
Messenger
Logistics Manager
Timekeeping
Transport
Payroll Officer
Recruitment Officer
PRO
Receptionist
Cleaning Services
• Commercial Cleaning • Residential Cleaning • Pest Control • High-Rise Cleaning
Our Service Division
Housekeeping and
Hospitality Services
• Commercial Waiter Services.
• Hotel and Commercial
Housekeeping Services.
• Residential Maid and
Housekeeping Services.
Our Service Division
Property Maintenance
Services
• MEP Maintenance.
• Building Maintenance.
• General Maintenance.
Our Service Division
Beach Management
Services
• Cleaning and Management
Services.
• Beach Lifeguard.
• Crowd Management and
Security.
Our Service Division
Sports Event Services
• Usher Services.
• Event Cleaning.
• Spectator Services.
Our Service Division
Manpower Services
• Skilled Manpower.
• Unskilled/Labour Manpower.
• Stewarding Services.
Our Service Division
WallPost SOLUTIONS
Automate the workflow of all departments.
Weekly Reports sent automatically to all users.
The Performance of all employees will be measured.
Increase Staff engagement and retention.
Set clear rules and processes for the company.
Identify the problem before it happens.
GTG is engaged in a more high-end dealing in managing the company when it comes to technology, it is using a “state of the art” technology to deliver the best services it can offer. GTG is using a system called WallPost which make our daily operations easier.
Technology & Innovation
TASK
MANAGEMENT
CUSTOMER RELATION
MANAGEMENT
COMPANY
PERFORMANCE
HUMAN
RESOURCES FINANCE
Tracking the Company Performance
• Staff can track their progress and stay motivated.
• Managers can easily monitor employees’ performance and step in to offer immediate reinforcement for improvement as required.
• Easily detection of the source of shortcomings through performance stats.
• Weekly performance reports.
• Follow-ups are made simple, quick and more effective.
• Help making more informed decisions.
Weekly E-mail Company Reports
Staff Performance Record
Technology & Innovation
Company Experiences
GTG Existing Contracts – Highlights ORYX GTL Currently, GTG is handling the ORYX cleaning services requirement for both Ras Laffan and Doha offices. GTG providing 56 staff to handle the daily cleaning requirements of both facilities. GTG ensure that we are serving them with our best, and meeting if not surpass ORYX expectations.
As an evidence of this, GTG were given a “Certificate of Excellence” for two consecutive years (2013 and 2014). GTG make sure that the whole facilities are being handled with its best services and satisfies our client.
Experience Highlights
Experience Highlights
ASPIRE LOGISTICS With our manpower strength and handling sports venues in Qatar, GTG currently handling the biggest sports establishment in Qatar, Aspire Logistics.
GTG is providing 80 skilled/unskilled staff daily such Electricians, carpenters, painters, driver , plumber, steel fabricators and labours and additional staff during events
HAMAD INTERNATIONAL AIRPORT GTG is providing 340 staff daily to handle the trolley management services of Hamad International Airport
Staff are distributed in different areas (internal and external) in 3 shifts to ensure that HIA costumers are being served at all time and trolleys are available 24/7.
22
QATAR NATIONAL BANK Established in 1964 as the country's first Qatari-owned commercial bank, Qatar National Bank (QNB) has an ownership structure split between the Qatar Investment Authority and the private sector.
QATAR DEVELOPMENT BANK Previously known as Qatar Industrial Development Bank, is a bank in Qatar offering financial services, banking and
Experience Highlights
GTG is providing 160 tea boys and tea girls in all QNB branches and offices
Hospitality services with approx. 53 Teaboys and Teagirls
loans to the development of the industrial, tourism, educational, health care, agricultural, animal resources and fisheries sectors of the Qatari economy
ASHGHAL One of GTG’s biggest hospitality contract is ASGHAL, we are providing total of 170 hospitality staff in all ASGHGAL offices and branches. GTG ensures deploying qualified and experience staff to handle ASGHALs’ daily requirements . Staff deployed were properly trained and knowledgeable in their job, to ensure smooth operations of the project.
Experience Highlights
QAFAC GTG handled the Hospitality and Cleaning services for QAFAC oil and gas. We provided 30 staff on daily basis to handle it staff requirements for cleaning and office boy staff. GTG ensure that QFAC office is clean and neat according to client standards and our hospitality services staff are serving our client with their daily needs in most diligent way. GTG ensure that our client is satisfied and we are giving them the best services we can offer to ensure the best quality of services that we can deliver. As a result, good feedback we receives from the client, in which giving us inspiration to improve more of our services. .
QATAR AIRWAYS GTG is currently handling the cleaning services for all Qatar Airways Sales offices here in Doha. GTG is providing experienced staff to handle the daily cleanliness of its offices.
Staff deployed were properly trained and knowledgeable in their job, to ensure smooth operations of the project.
Experience Highlights
LEGTAIFIYA LAGOON Currently, GTG is handling the Legtaifiya Lagoon cleaning and pest control services requirement of the beach vicinity. GTG providing 41 staff to handle the daily cleaning requirements of the facilities.
GTG ensure that maintaining the cleanliness of the beach area to ensure that our client and their guests are satisfied with our services.
25
MARASSI BEACH BAHRAIN GTG Bahrain is currently handling Maintenance, Management and Operational Services for the beach area.
Experience Highlights (through GTG Bahrain)
The site is located on Diyar Al Muharraq, Bahrain and will be focused on tourism, recreation, and housing in a context of quality amenities, open spaces and public Beaches for both foreign visitors and residents. The project includes three Beaches on its eastern edge, the place will hold different events for the public to enjoy, as well as different facilities and activities will be available to the people to ensure that this is not only a place for swimming but for family and friends get-together as well. Our services is to maintain the cleanliness, orderly and safety of the entire vicinity.
• Beach Public Area Housekeeping
• Beach Security
• Beach Life Guarding and Safety
• Beach Maintenance
• Waste Management
• Ticketing Fees collection
26
Our team has expertise in handling events here in Qatar, our experiences cannot be doubted when it comes to handling
Spectators Services. We had handled most of the successful and biggest events and we deployed huge numbers of staff which contributes in the
success of each events.
EVENT EXPERIENCE
• 2011 Asian Cup Qatar
• 2011 Arab Games
• Spain vs Uruguay Friendship Game
• Handball
Championship - 2015
Experience Highlights
Asian Cup Qatar 2011 Delivers Legacy for Gulf Tandeel Group The AFC Asian Cup Qatar 2011, featured 16 of the best teams in Asia, vied for a truly international title of being the Asian Cup 2011 Champion. The teams took different paths to the Finals with six of them, including hosts Qatar, not taking part in the qualifiers. Ten sides took the qualifying route, thrilling millions of fans across the world. With a highly successful deployments at the 2011 Asian Cup , a first in Middle East Countries, GTG deployed a 400 uniformed ushers/staff daily in all the venues during the 18 days run of the event totaling to almost 1,400 staff. Each venue has wide range capacity of spectators which GTG handled successfully, such as the followings:
Khalifa International Stadium
Al-Saad Stadium
Al Rayyan Stadium
Qatar Sports Club
Al Gharafa Stadium
Position Total
Project Manager 1
Team Leaders 20
Ushers 400
TOTAL 421
TOTAL ( Man days) 7200
Experience Highlights
Built and managed by Ezdan Real Estate, a Diamond sponsor of Arab Games Doha 2011, the Athletes’ Village facility provides luxury accommodation and first-class sport facilities, the ideal environment for athletes and officials to prepare, rest and relax during the regional multisport event which was held from December 9th-23rd. Designed to house up to 9,500 people, the four compounds within the Athletes’ Village consist of fully-furnished residential units, including 4-bedroom villas, 3-bedroom row houses, 2-bedroom townhouses, and studios. All housing facilities are complete with basic amenities, as well as housekeeping, laundry, and maintenance services.
GTG provided a total of 100 staff every day to handle the full maintenance and housekeeping services of the whole compound to make the stay of all the athletes at home away from home, and staying in a dirt free and comfortable house.
Experience Highlights
Gulf Tandeel Group provides Spectator Services to Khalifa Stadium both inside and outside venue during the Event Day, 06th February 2013, covering the following position:
Project Manager Team Leaders Ushers Turnstiles Information Points Ticket Checkers/Marshals Accreditation and Media
GTG deployed approximately 500 staff during the one day event
Experience Highlights
Following the successful deployment in 2011 AFC and Arab games, GTG once again given a chance to be part of the one of the most important sport event here in Qatar. The 24th Men’s handball world championship was held in three big locations here in Qatar, Ali Bin Hamad Al Attiya, Lusail Multipurpose Hall and Duhail handball sports hall. GTG has deployed and managed the ticket selling activities in all the venues, GTG deployed around 50 staff daily during the 18 days run of the event.
As an event experience, we provide spectator services to the following events and friendly matched from 2006 to 2013.
Brazil vs England
Spain vs Uruguay
Qatar vs Iran
Brazil vs Egypt
Brazil vs Argentina
We are also deploying staff to Aspire Logistics, in all their events and activities .
Experience Highlights
Aspire Logistics is holding different sports activities and event whole year round, GTG are providing the required manpower to ensure the successful operation of the events.
• Gymnastics • Aspire Jam / Torch Staircase • NSD/AL KASS • Ramadan Event • Qatar Charity Event • Cirque Du Soleil • Torch Stair case Run • White Stick, Doha Goals , • Aquathon • 50k Rooftop Event • Amir cups • Real Madrid Match • Wrestling /Fan Zone • Day maker for School • Surrey Cycling Event • And more….
Experience Highlights
Company Certificates
35
Company Certificates
36
Media Coverage
37
Legal Documents
38
Legal Documents
39
