Facility Management and Operations FMO Advisory Services Workshops FMO Advisory Services workshops provide a collaborative and programmatic approach that will prepare a data center for effective and efficient operations on Day 1 (‘Go Live’). The FMO Advisory Services integrated approach ensures that the facilities management program is executed in parallel with the design and build of a new facility, rather than after turnover. Alternately, Uptime Institute can assist organizations on a customized basis at any stage of the data center life cycle. These services are adaptable to an organization’s specific needs or challenges for a single project or an entire portfolio. FMO Advisory Services can: • Accelerate building a new operations program • Prepare new facilities for effective and efficient operations on Day 1 • Improve an existing operations program • Provide unbiased third-party reviews and recommendations based on industry standards • Ensure industry standards are the benchmark for continuous monitoring and refinement • Establish and sustain multi-site/multi-provider operations consistency • Optimize facility operations to meet organizational uptime and business objectives • Ensure that the capital investment made in a data center will produce the most efficient returns possible Advisory Services Uptime Institute’s Facility Management and Operations (FMO) methodology helps data centers develop, implement, and sustain operating strategies and practices that ensure maximum uptime, optimize performance, and reduce risk and cost. The proprietary FMO methodology is based on the Uptime Institute Tier Standard: Operational Sustainability, our failure analysis research and knowledge base, and insights gleaned from decades of field experience working with hundreds of data center organizations around the globe. FMO Advisory Services are delivered by Uptime Institute Professional Services Principals and Senior Consultants with deep expertise and decades of experience in data center operations and facility management. Consultants will provide guidance to accelerate decision making and lay the foundation for subsequent key steps in the development of an effective facility management and operations program. Workshop participants will be trained to apply best practice tools and processes to achieve and sustain operating excellence and meet client uptime and business objectives. The FMO program incorporates five modules that can be implemented in sequence concurrent with each step in the design and construction of a new data center facility, or individual modules can be applied to your current organizational phase.
Transcript
Facility Management and Operations
FMO Advisory Services WorkshopsFMO Advisory Services workshops provide a collaborative and programmatic approach that will prepare a data center for effective and efficient operations on Day 1 (‘Go Live’). The FMO Advisory Services integrated approach ensures that the facilities management program is executed in parallel with the design and build of a new facility, rather than after turnover. Alternately, Uptime Institute can assist organizations on a customized basis at any stage of the data center life cycle. These services are adaptable to an organization’s specific needs or challenges for a single project or an entire portfolio.
FMO Advisory Services can:
• Accelerate building a new operations program
• Prepare new facilities for effective and efficient operations on Day 1
• Improve an existing operations program
• Provide unbiased third-party reviews and recommendations based on industry standards
• Ensure industry standards are the benchmark for continuous monitoring and refinement
• Establish and sustain multi-site/multi-provider operations consistency
• Optimize facility operations to meet organizational uptime and business objectives
• Ensure that the capital investment made in a data center will produce the most efficient returns possible
Advisory ServicesUptime Institute’s Facility Management and Operations (FMO) methodology helps data centers develop,
implement, and sustain operating strategies and practices that ensure maximum uptime, optimize
performance, and reduce risk and cost. The proprietary FMO methodology is based on the
Uptime Institute Tier Standard: Operational Sustainability, our failure analysis research and knowledge
base, and insights gleaned from decades of field experience working with hundreds of data center
organizations around the globe.
FMO Advisory Services are delivered by Uptime Institute Professional Services Principals and Senior Consultants with deep expertise and decades of experience in data center operations and facility management. Consultants will provide guidance to accelerate decision making and lay the foundation for subsequent key steps in the development of an effective facility management and operations program. Workshop participants will be trained to apply best practice tools and processes to achieve and sustain operating excellence and meet client uptime and business objectives.
The FMO program incorporates five modules that can be implemented in sequence concurrent with each step in the design and construction of a new data center facility, or individual modules can be applied to your current organizational phase.
Uptime Institute is part of The 451 Group, a leading technology industry analyst and data company. Uptime Institute has office locations in the U.S., Costa Rica, Brazil, U.K., Spain, U.A.E., Russia, Taiwan, Singapore, and Malaysia.
Visit www.uptimeinstitute.com for more information.
Service - Timeline Topics Deliverables
Strategy & Organization Workshop
Suggested timing:• 3 days on site• 5 days off site
• Data center strategy — Measures of success, service requirements, key performance indicators (KPIs) — Concept of operations — Concept of maintenance — Vendor requirements
• Support and specialty space• Security, access, and setbacks• Flexibility for incremental capacity increases• Ease of maintenance
• Building Characteristics & Maintainability (BCM) Analysis
• Executive Summary
Planning Workshop
Suggested timing: • 4 days on site• 5 days off site
• Staffing levels and shift strategy• Staff qualifications and capabilities • Vendor/contractor SLAs and support contracts• Equipment maintenance plans• Operations standards consistent with site mission,
reliability and availability requirements, and industry best practices
• MMS and other key operating systems• Asset life-cycle analysis program
• Staffing Plan – Required Head-Count Matrix• Required Staffing Qualifications• Equipment Maintenance Plan Tasks and
Suggested timing: • 3 days on site• 5 days off site
• Operations procedures (SOPs, MOPs, and EOPs)• Systems and processes (MMS, key operating systems,
document repository)• Training program• Shift and daily inspection protocols• Weekly/monthly walk-through equipment checklists• Monitoring and controls systems reports• Escalation policies and protocols including contact
lists (addressing increasing levels of severity including alerts, events, and incidents)
• Critical spare parts and consumables inventory• Housekeeping policy and Critical Environment work
rules• Critical Environment work approval and change
management processes, procedures, and forms (normal, expedited, and emergency)
• Risk windows and allowable activities• Predictive maintenance program
• Sample SOPs, EOPs, and MOPs based on site infrastructure
• MMS Procurement Policy Analysis• Required Staff Training • Formal Qualification Program Policy Analysis• Sample Inventory of Critical Spare Parts
based on site infrastructure• Housekeeping Policy Analysis• Change Management Policy Analysis• Predictive Maintenance Policy Analysis
Readiness Assessment Workshop
Suggested timing: • 3 days on site• 5 days off site
• Staffing and Organization — Staffing, Qualifications, and Organization
• Maintenance — Preventive Maintenance Program — Housekeeping — MMS — Vendor Support — Life-Cycle Planning
• Training — Staff and Vendors
• Planning, Coordination, and Management — Financial Process — Capacity Management
• Operating Conditions — Operating Set Points
• Executive Summary with observed best practices and areas of risk
• Scorecard of key management aspects • Detailed findings and recommendations to
limit human error and improve site uptime • Letter of recognition of the client’s readiness—
valid for 1 year after which time the client and/or its operating company pursues Tier Certified Operational Sustainability or M&O Stamp of Approval within the next year
Five Modules of the FMO Program
Questions?Please contact your regional representative: http://uptimeinstitute.com/contact-us or email us at: [email protected].
