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http://www.eits.uga.edu 1 Fact Book Fact Book
http://www.eits.uga.edu 1
Fact BookFact Book
2 Enterprise Information Technology Services
Dr. Barbara WhiteChief Information Officer and Associate Provost
Colleagues...I want to take this opportunity to thank you for your interest and support as we continue planning for the management, growth and sustainability of Information Technology at the University of Georgia. Clearly, in order to continue to leverage opportunities for success in the knowledge and digital age, UGA must strive to provide the highest level of information technology access, connectivity and functionality to our students, faculty and staff 24 hours- a-day, 7-days a-week from any place, at any time, from any device. Critical to achieving the required level of connectivity and service based on industry and higher education best practices, standards and guidelines is the cooperation, collaboration, and partnerships among and between the campus units in addition to the University System of Georgia, state, and federal entities.
Recognizing the diversity of the UGA residential and extended campuses, managing the level of expectations for access and services presents a number of challenges including, but not limited to, identifying the high priority needs, requirements, and `real time’ service delivery from the University’s core services, systems and support arenas. The Compact Planning Process provides the opportunity for the University of Georgia, and the Office of the CIO, to engage the stakeholders in identifying high priority IT requirements, a necessary activity in a time of challenging budgets. This approach also opens discussion, improves efficiency, and provides the necessary link to the long-term campus investment planning process while supporting a model of accountability, performance and continuous improvement.
2010
http://www.eits.uga.edu 3
Table of Contents
The EITS True North: Vision, Mission, and Core Values 4
OCIO/EITS Strategic Planning Model 5
OCIO/EITS Organizational Chart 6
Strategic Core Areas
IT Leadership, Planning, & Policy 7
Client Services and Support 7
Instructional Computing 8
Research Computing 8
Enterprise Administrative Computing 8
Collaborative and Productivity Computing 9
Information Security 9
Infrastructure and Architecture 9
Budget and Staffing 10
Selected Statistics 11
How To Contact 12
4 Enterprise Information Technology Services
The EITS True North: Vision, Mission, and Core Values
Vision
The vision identified through the Office of the Chief Information Officer, and the senior leadership of EITS is to be recognized as a state and national leader in information technology and the first source for strategic technology leadership and customer-focused, performance-driven service. Attributes include demonstrated leadership, level of expertise, next-generation exploration of systems, applications advancing connectivity and expanded functionality, and customer service.
Mission
The Office of the CIO (OCIO) and Enterprise Information Technology Services (EITS) are committed to the mission of UGA as a land-and-sea-grant institution where academics come first and the research-extensive university community encourages research efforts at the undergraduate and graduate levels. As part of the outreach mission of the institution, connectivity and access to these resources are critical. To that end, under the direction of the University’s Chief Information Officer, EITS provides a robust, reliable, and secure core information technology infrastructure; maintains essential production services; and offers client-focused support.
Core Values:
A set of core values are the foundation and basic principles that influence daily decisions and actions, helping the organization to realize a shared vision and accomplish the mission. Understanding and demonstrating these values is the shared responsibility of each-and-every EITS employee. This organization will recognize and reward individuals whose exceptional performance clearly reflects their ongoing commitment to these values.
• Excellence in Customer Service• Efficiency, Effectiveness and Improvement • Our People are Our Greatest Asset • Displaying a Winning Attitude • Teamwork and Communication • Honesty and Integrity
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OCIO/EITS Strategic Planning Model
• Providing Excellent Customer Service• Focusing on Efficiency and Effectiveness• Delivering Reliable Services • Continuously Improving • Empowering Faculty, Staff, and Students
• Providing Excellent Customer Service• Focusing on Efficiency and Effectiveness• Delivering Reliable Services • Continuously Improving • Empowering Faculty, Staff, and Students
UGA StrategicPlanning
VisionMission
Core ValuesCore Services
CIO/EITS StrategicPlanning
Assessmentand
Improvement
Alignmentwith the UGA
Budget Process
Performanceand
Execution
6 Enterprise Information Technology Services
OCIO/EITS Organizational Chart
Director: FinancialInformation Systems
Michael Cheek
Director: Existing StudentInformation Systems
Sharon Burch
Director: Client Services &Systems Administration
Shawn Ellis
Director: Operations& Infrastructure
Jeff Teasley
Director: Research Computing
David Matthews-Morgan
CIO & Associate ProvostDr. Barbara A.White
Application Development & Data Management
Greg Ashley
Executive Director:Client Services,
Infrastructure, & Operations
Mike Dennis
Director: Finance & Business Services
Alan Katz
University Information Security Officer
Brian Rivers
Jere MoreheadSenior Vice President for
Academic Affairs and Provost
Director: Next GenerationStudent Information Systems
Ilir Hasko
Director: Policy, Standards, & Program Management
Tammy Pounds
Director: Portfolio & Program Management Office
Greg Topp Senior Associate CIO& Technology Officer
Greg Ashley
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Strategic Core Areas
IT Leadership, Planning, & PolicyVision: EITS will be known as a promoter of a performance-based IT environment reflecting proactive change; systematic and strategically-managed services and investments; capacity planning; and continuous improvement.
Services: • Strategic Planning and Portfolio Lifecycle Management• Sustainable IT Business Models• IT Policy Development• Technology Research and Development• Business Continuity Planning and Disaster Recovery Planning for
CORE IT Services
Client Services and Support Vision: Client Services will be increasingly known for providing a highly customer-focused experience where services are delivered and supported in a courteous, expedient, efficient and effective manner and benchmarked through customer satisfaction assessments and ‘best practices’ based on industry standards.
Services: • Helpdesk and Tier 2 Support• Hosted and Cost Sharing Services• Awareness Training and Education
8 Enterprise Information Technology Services
Instructional ComputingVision: Contribute to positioning the University of Georgia at the forefront in teaching and learning through the integration of technology in the pedagogical process taking advantage of digital materials, virtual space and collaborative learning environments.
Services:• Learning Management Systems• SLC Partnership and Computer Labs
Research ComputingVision: UGA will serve as an innovator in the world of research and high performance computing through local and distributed computing infrastructure, and through the increased availability of overlapping grid communities, software for resource discovery, modeling, and interactive visualization.
Services:• High Performance Connectivity• High Performance Computing and Storage
Enterprise Administrative ComputingVision: Optimizing the integration of enterprise-wide administrative systems and applications supporting the administrative, research, instructional, and outreach activities of the University including cost-effective strategies to improve administrative business processes.
Services:• Student Information Systems• Student Financial Systems• Human Resources and Payroll Systems• Financial Information Systems• Application Architecture and Data Integration• Identity Management• Academic Planning
Strategic Core Areas
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Collaborative and Productivity ComputingVision: Empower students, faculty, and staff to achieve unparalleled productivity in the 24x7, always-connected and increasingly mobile instructional, research, and public service environments.
Services:• Email, Calendaring, and Collaboration• Campus Portal• Desktop and Mobile Computing
Information SecurityVision: Be recognized for a highly effective systematic and sustainable information security model eliminating and/or mitigating risk for the University’s critical and sensitive data at the highest level possible.
Services: • IT Security Incident Response• Risk Management• Antivirus/AntiMalware• Vulnerability Management
Infrastructure and ArchitectureVision: Leverage the IT infrastructure through a robust, redundant, reliable, scalable, highly available, cost-effective, secure and flexible infrastructure enabling access and connectivity across the University’s state, national and global presence.
Services:• Network/Cable Infrastructure• Data Center Operations• Telephony• Cable TV
10 Enterprise Information Technology Services
Budget and Staffing
Budget and Financial Oversight
The OCIO/EITS is charged with financial and fiscal responsibility for nearly $40 million in University IT spending and compliance as follows:
$15.8 million in central funding; $5 million cost recovery units; oversight of $8.5 million Student Technology Fee budget; review of $7.8 million in campus IT purchases; $2.5 million Central UGA Administration funding for enterprise projects including IMS Conversion, ID Management, SSN Out of Business Processes, and new mainframe.
Number of employees
• 240 full time
• 64 student workers
• 21 staff completed the EITS Project Management Certificate Program
Client Support Model
Tier 1: Help Desk Miller Learning Center
Tier 2: Client Technology Support Enterprise Application Support Student Technology Support
Tier 3: Campus Information Technology Partnerships (CITP) Application Services Group University Cablevision Cable Installation Services
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31,097 numberofaveragemonthlyuniquelogins
835,601 numberofaveragemonthlytotallogins
51,461 numberofdevices(computers,printers)oncampusnetwork
30,980 typicalnumberofuniquePAWSusers(median)permonth,thecampus-widewirelessnetworkavailabletostudents,faculty,andstaff
7,320,046 TotalannualPAWSlogins
4,900,000 totalincominge-mailmessagesdaily
4,355,811 numberofspamandvirusmessagesdeletedandeliminateddaily
544,189 deliveredtousersinboxesdaily
16,167 averagenumberofdailylogins
>99.9% percentageofuptimeforcriticalproductionsystems(e.g.,Network,UGAMail,WebCT,Mainframe)
85 educationalandentertainmentchannels
14,280 hoursofprogrammingperweek
5,209 installationsonthecampusnetwork
34,718,264 monthlyaverage
42,818,223 monthlyaverageduringdrop/add
77 numberofusersofRCChigh-performancecomputing(HPC)
8,814,428 numberofannualresearchjobssubmittedtoRCCHPCCPUs
206 numberofannualCPUyearsconsumedbyRCCHPCjobs
551,859 visitorsmonthlyonuga.edu
61,809,927 pagehitsmonthlyonuga.edu
1,095 numberofWebsiteshostedonuga.edu
eits.uga.edu
THE UNIVERSITY OF GEORGIA
Office of the Chief Information Officer and Associate ProvostEnterprise Information Technology Services
VisionThe vision identified through the Office of the Chief Information Officer, and the senior leadership of EITS is to be recognized as a state and national leader in information technology and the first source for strategic technology leadership and customer-focused, performance-driven service. Attributes include demonstrated leadership, level of expertise, next-generation exploration of systems, applications advancing connectivity and expanded functionality, and customer service.
MissionThe Office of the CIO (OCIO) and Enterprise Information Technology Services (EITS) are committed to the mission of UGA as a land-and-sea-grant institution where academics come first and the research-extensive university community encourages research efforts at the undergraduate and graduate levels. As part of the outreach mission of the institution, connectivity and access to these resources are critical. To that end, under the direction of the University’s Chief Information Officer, EITS provides a robust, reliable, and secure core information technology infrastructure; maintains essential production services; and offers client-focused support.
Core Strategic Areas• IT Leadership, Planning, and Policy • Client Services and Support• Instructional Computing• Research Computing• Enterprise Administrative Computing• Collaborative and Productivity Computing• Information Security• Infrastructure and Architecture
Locations The majority of EITS’ staff are located in the Computer Services Annex and the Boyd Graduate Studies Research Center. The Office of the Chief Information Officer and Associate Provost is located in the Franklin Building, on Broad Street, near downtown Athens. The EITS Help Desk is located in the Computer Services Annex.
Budget and Financial Oversight $15.8 million in central funding; $5 million in cost
recovery units; oversight of an $8.5 million Student Technology Fee budget; review of $7.8 million in campus IT purchases; $2.5 million Central UGA Administration funding for enterprise projects including IMS Conversion, ID Management, SSN Out of Business Processes, and new mainframe.
Number of employees• 240 full time• 64 student workers
Organization EITS serves under the direction of the University’s Chief Information Officer and Associate Provost, who reports to the Senior Vice President for Academic Affairs and Provost. Senior Associate CIO and Technology Officer reports to the CIO and oversees two major divisions:
• Application Development and Data Management (Departments: Financial Information Systems, Existing Student Information Systems, and Next Generation Student information Systems.)
• Client Services, Infrastructure and Operations (Departments: Client Services and Systems Administration; Operations and Infrastructure; Policy, Standards, and Program Management; Research Computing)
The Director of OCIO Portfolio and Program Management Office reports to the CIO and the Senior Associate CIO and Technology Officer. The Finance and Business Services Director and the University Information Security Director report to the CIO.
Client Support ModelTier 1: Help Desk Miller Learning Center
Tier 2: Client Technology Support Enterprise Application Support Student Technology Support
Tier 3: Campus Information Technology Partnerships (CITP) Application Services Group University Cablevision Cable Installation Services
Contactus:[email protected]/542-3106
eits.uga.edu
August 2010
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12 Enterprise Information Technology Services
How To Contact General Questions (Help Desk) ______________ [email protected]
EITS Web Site _________________________ www.eits.uga.edu
Dr. Barbara A. White, Chief Information Officer and Associate Provost_______________ [email protected]
Greg Ashley, Senior Associate CIO and Technology Officer _____________________ [email protected]
Mike Dennis, Executive Director, Client Services, Infrastructure and Operations __ [email protected]
Media Contact - Bert DeSimone, Communications Officer ____________________ [email protected]
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