Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts

By:Boondaring Ronra & Assoc. Prof. Manat Chaisawat

Presented To:Miss Shehla Hasan

Presented By:

Humaira Gill

Safia Khan Waqas Anjum Zohaib ul

Islam

Contents Amari Hotels & ResortIntroductionLiterature Review A case study of Amari Hotels and ResortsMethodologyFactors Affecting Job SatisfactionPreliminary Findings & ResultsConclusion

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:

Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat

Amari hotels and resort

http://onearthtravel.com

Amari hotel and resort changed from the siam lodge group of hotels

Established in 1965It is a respected chain

hotels3247 employees

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat

IntroductionTourism accounts for 6% in GDPBring the foreign currency in Thailand economic systemIn tourism hotel industry concerns mostIn hotel industry is much importantturnover is key issue in worlds hospitality industry50% at non management level 25% at management

level

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondaring Ronra and Assoc. Prof. Manat Chaisawat

What is Employee turnover

It is a movement of employees(churden and sherman, 1972)

It is discotinuance of membership in organization(mobley 1982)

Rotation of workers around the labor market b/w org jobs and careers (Carley 1992)

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat

Measuring employee turnoverNumber of leavers in a particular period as a

percentage of numbers of total employees during the same period

Number of leavers x 100 = Separation rate Average no. working

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat

Cost of employee turnover

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat

Job satisfactionHow people feel about their jobs and

different aspects of their jobs. (spector, 1997)

A collection of feeling an individual holds towards his or her job. (Robbins, 2005)

Job satisfaction correlates to the life satisfactio. (Rain,Lane & Steiner, 1991)

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat

Job satisfaction and employee turnover

Turnover and absenteeism are related to job dissatisfaction

low absenteeism is associated with high job satisfaction

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat

Stages of TurnoverTo think about quitting jobCost associate whit quitting currant jobSearch the alternative jobAlternative jobEvaluated the acceptability of alternativeCompare with currant jobEmployee turnover

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:

Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat

Theories related to satisfaction

Maslow's hierarchy theory of need

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat

Two factor theory

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat

Hygiene Factors Hygiene factors are identified as follows:

Company policySupervisionRelationship with supervisionWork conditionsRelationship with peersSalary Personal lifeStatus & job security

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:

Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat

Motivation factors Identified as follows:

AchievementRecognitionWork itselfResponsibilityAdvancementPossibility of growth

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat

A case study of Amari Hotels and Resorts

http://blog.tourismthailand.org

Purpose of studyTo explore factors affecting employee

turnover.The employee job satisfaction.The impact of satisfaction on employee

turnover at Amari hotels and Resorts, Thailand.

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat

MethodologyTarget population is 3247 employees

working for 11 Amari Hotels and ResortsSample of 356 employees Data collected through questionnairesQuestionnaire was designed in English

and Thai language.SPSS was used to analyze results.

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat

Factors affecting job satisfaction

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat

Preliminary findings and results

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat

conclusion

Work itselfo employee empowermento Appropriate quantity of work

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat

Working environment

o sufficient tools and resources

o benefit packages according to need of employees

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat

Growth and possibility for growth

o career development program for employee.

o Hire from within.

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawathttp://www.istockphoto.com

Limitation Most respondents are non management

Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat

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