Student Services Fall Development Day

Creating the Great Experience

Cluster

• Introduction by Van WilliamsGoals and progress of Creating the Great Experience committee related to Enrollment Management initiative and Student Services department

• Shannon Whitman - Senior Human Resource Generalist -Committee Chair

• Ron Capute - Associate Professor• Barbara Cipriano - Associate Dean, Public Safety• Ronnie Malave - Campus Registrar• Melinda Montero - Administrative Assistant II• Ed Mueller - College Registrar• Van Williams - TRiO and Outreach Director• Mindy Yale - PSAV Instructor, Massage Therapy• Diana Paliuca - Digital Media Specialist

Or contact the committee at: greatexperience@palmbeachstate.edu

• TIMELINE FROM SHANNON

• Action plans

What have you done?

Service Commitments

Answering or not answering the phone: that is the question.

“I hope someone answers the

phone.”

“Do I just wait? Great, it’s ringing!”

Pass me along to the next person, please.

15 minute

wait

5 minutes

later…

Where is…? & How do I find…?

How to better

handle peak

• Develop one new initiative to better serve students during peak (Nov. – Jan.)

• 90 min break out in clusters

• Present survey information from staff and students

• Find (1) one initiative that as a group you can facilitate immediate changes for the next peak period.

• Develop a strategy that can be implemented college-wide that will make a better experience for students and/or staff during the next peak period.

• Write up your conclusion for presentation after the afternoon cluster meetings.

Questions or comments?

Send an e-mail to greatexperience@palmbeachstate.edu