FAMILIENHILFE PLUSFAMILIENHILFE PLUSThe ‚FAMILY-HELP PLUS The ‚FAMILY-HELP PLUS

PROGRAM‘PROGRAM‘

‚PLUS‘ provides

dedicated, structured, hands-on support

empowering families with children

to manage crises effectively.

An An assignmentassignment in managing chaos in managing chaos

StatisticsStatistics

• Members of staffMembers of staff:

21 Family Assistants

3 Team Leads

StatisticsStatistics

• Supported FamiliesSupported Families

Year 2003: 20Year 2004: 80Year 2005: 90Year 2006: 108Year 2007: 98Year 2008: 145Year 2009 till May:

already 95 families 0

20

40

60

80

100

120

140

160

03 04 05 06 07 08 09

supportedfamilies

familyassistants

Client and financingClient and financing Project financing Project financing

• The Family Assistance Team initiatives are executed as part of the “Mission to support the education of minors” by executive order of the Ministry for Youth and Family Welfare

• These are also financed by the Ministry of Youth and Welfare

Historical Overvew of mobile Historical Overvew of mobile family assistance by Caritas family assistance by Caritas

ViennaVienna

Family Supportsince 1920

Family „Support Intensive“

1989-2003

Family Help PlusProgrammsince 2003

Basic conceptBasic concept • Systemic process –

viewing family as a system

• Resource-oriented method

• Goal-setting

• Problem prioritization

• Observational learning, or modeling (Bandura)

Target audience / Client Target audience / Client profilesprofiles

• Families with minors• Multiple deficiencies

around education, language, health and hygiene

• Poverty, poor housing• Lack of education,

unemployment, debt• Psychologic illnesses,

substance dependencies• Violence and abuse• Immigrants and refugees

Applied life-management Applied life-management supportsupport

• Instruction to better organize daily life

• Education of minors

• Structuring daily life

• Encourage social integration

Instruction to better organize Instruction to better organize daily lifedaily life

• Household management

• Children and education

• Health issues and prevention

• Financial management (i.e. manage debt, file for assistance at social services, insurance, etc)

• Prioritize

Education of MinorsEducation of MinorsUnderstand children‘s needs

Manage difficult situations with kids self-sufficients

Understand own needs

Structuring daily lifeStructuring daily life

Time Monday Tuesday Wednesday Thirsday Fryday Saturday Sunday

8:00 AM

9:00 AM Meet deadlines 10:00 AM11:00 AM12:00 PM

1:00 PM Ritualize daily 2:00 PM responsibilities (wash, cook) 2:00 PM3:00 PM4:00 PM5:00 PM

6:00 PM Manage 7:00 PM bureaucratic duties on time 8:00 PM

Encourage social integrationEncourage social integration

• Network using personal and public means

• Strengthen interaction with public bodies, like, kindergarden, schools, doctors, public offices

• social skills

• Utilize personal family‘s resources

SettingSetting

• Assistance inside family homes

• Assistance by a Family Assistant throughout the whole process

• Average number of assistance hours per week: 12

• Minors: a legal guardian must be present

• Average process duration: 6 months

ProcessProcess

• Registration via Youth welfare office (Jugendamt)

• Assignnment within the Family Help Plus Team

• Start meeting time arrangements

Pre- and introductory Pre- and introductory meetingsmeetings

• Social worker, Team Lead and Family Assistant meet at the Ministry for Youth and Family Welfare to determine needs and requirements.

• Afterwards, a meeting with the family being assisted takes place at the family home. Common goals are formulated and agreed upon in writing.

Intermediary meetingsIntermediary meetings

• Monthly, at the family home, including Social Worker, Family Assistant and Team Lead.

• Evaluate process to date

• Add different or additional goals.

Project roundup or closing Project roundup or closing conversationconversation

• The conversation to close the assistance project takes place within the family home

• Family, Social Worker, Family Assistant and Team Lead are present at the meeting

• The entire assistance project is evaluated and documented