Date post: | 16-Dec-2015 |
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Famous from New Zealand
“How to get noticed from the most creative country in the world“
Create a great experience
Service matters
Feedback is your friend
Feedback is your friend
Deliver on the three “P’s”
Be clear on your experiences PROMISE
Be clear on your experiences PROMISE
Define your PERSONALITY
Deliver at all the PERFORMANCE POINTS
Service Booking
Sharing
Communication
Memories
Feedback
Value
Partnerships
Connection Points
Social Media
is your (free)
friend
To connect, engage and reward customers to drive positive word
of mouth
To be more relevant, innovative and differentiate
your brand
To benefit from peer trust, advocacy, influence and
reach
To manage and grow brand reputation
To recruit the “right” staff and energise internal
culture
To gain insight, feedback, opinion and sentiment
Social Media
is your (free)
friend
Embrace creativity
What is your higher purpose?
Higher body and soul
Improving quality of life through the automobile
To give everyone in the world a common way to
boast ?
To enable all to learn more about Maori culture through
entertainment?
What is your higher purpose?
Famous from New Zealand
“How to get noticed from the most creative country in the world“