English Language Centre
250-721-8469 | [email protected] | uvic.ca/elc
I am not receiving any instructor
announcements. What should I do?
Answer: If you are not receiving emails
from your instructor, check your junk
mail folder to see if the messages are
there. If they are not there, email your
instructor and make sure they have the
correct email address for you.
What should I do if I am late for my Virtual
Classroom session?
Answer: If you are late for your Virtual
Classroom session you can still join. Send
your instructor a message letting them know
you are joining late.
I can’t join a session due to personal
reasons or technical issues. What should
I do?
Answer: Contact your instructor by e-mail
if you are unable to join a Virtual
Classroom session for any reason.
What do I do if I join the session late and
everyone else is in discussion groups?
Answer: Stay in the Main Room and
wait. The instructor will move you into a
group or tell you to wait for the others to
return.
FAQs for ELC Connect Online Courses
For Courses Requiring an e-text:
Do I need to purchase the e-text or
MyLab access if I already have a
hardcopy textbook?
Answer: If you have a hard copy of the
etext book, you will probably not need to
purchase the etext online. Check with
your instructor.
Are the MyLab exercises and assignments
going to be graded?
Answer: Your instructor will let you know
which exercises and assignments will
count towards your final grade. If you are
unsure, ask your instructor.
For Courses Requiring an e-text:
Which link do I use to purchase the e-text?
Answer: To purchase your e-text, use the
link that says “w/ eText” (which means
“with eText”). If you are still unsure, check
the purchase instructions email for
instructions on who to email for more
information.