05. 11. 2014
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All information in this document are believed to be reliable, expressed or implied in accuracy, completeness, legality or usefulness as of the document date
stipulated. Changes are periodically made to the information herein to make improvement and/or changes of the content from FAQs document:20.10.01
FAQs:
Frequently asked questions illustrated
uCustoms project
4th November 2014
FAQs Topics
Top
ics • 1. General-10
• 2. System related -14
• 3. National Single window-6
• 4. Change management-1
• 5. Training-3
Reference document : FAQs uCustoms 29.10.01
1. General
1.1 : What
is
uCustoms?
• fully integrated
• end-to-end
• Web-based solution
Customs modernization solution
• Pre arrival
• Arrival
• Post arrival
Minimal human intervene e-Clearance process
• Complete electronic licensing processes involving OGA,PIA,
Private sectors& traders
Single Window
1. General
1.2:Who
are
involved?
16 categories
of Internal
stakeholders
9 categories
of External
stakeholders
• 13,000 officers
• Ex: Perkastaman
• Penguatkuasaan
• Perisik
• BTM
• KPSM
• CEA
• Pertek
• etc
• 13, 000 personel
• Ex: OGA,
• PIA,
• Business Community,
• Port Operators,
• Port Authorities,
• Service Providers,
• Vendors,
• Customers, and
• General Public.
1. General
1.3:How
long does
it take?
Go Live: 1st
January
2016
Live
simulation :
September
2015
Commence
: October
2013
24 months
1. General
1.4:What
are the
service
charges?
*Free
• *Terms and condition apply:
• Unless the traders chose to engage service providers/agent with certain nominal fees.
1. General
1.5:When
uCustoms
will replace
SMK ?
Gradually from 1st
January 2016
uCustoms will
replace
completely
once it is fully
stabilized
1. General
1.6:When
uCustoms
will replace
Mytradelink
?
National Single Window
will replace myTradelink
All new transactions will
commence via uCustoms
from 1st January 2016
1. General
1.7:How
to maintain
minimal
service
interruptions ?
1. Advanced Infrastructure
readiness
2. Requires minimal
operational bandwidth
3.Established business
continuity plan
4. Established standard
operating procedure
Minimal service
interruptions
1. General
1.8:What
are the Key
Performing
Index & the
Salient
declaration
features?
80% falls under
GREENchannel
1. Self
assessment
2. Eliminate
inconsistencies
3.Fast
clearance
4. Minimal
human
interventions
5.Fair
standardized
screening
procedures
1. General
1.9:What
are the
*operation
hours?
24hours a day
7days a week
365days a year
Terms and conditions apply
* Subjected to type of services
1. General
1.10:What
would be the
reimbursement
for Customs
Examination
Area
renovations?
No reimbursements
Suggest to use existing
facilities/funds with minimal
changes /renovations
2. uCustoms System
2.1:What
do I need
to get the
access?
1. Any smart devices 2. Internet
3. One time registration4. Approval upon
registration
Web based
application
2. uCustoms System
2.2:How
many
Clusters
and
Modules?
1.
Registration
& Licensing
4. Control &
Prevention
2. Clearance
5. Revenue
&
Accounting
3. Audit &
Enforcement
6. Knowledge
Management 7. System
Management
8.
Technology
Clusters:8 Modules: 54
2. uCustoms System
2.3:How
many fully
equipped
Customs
Examination
Area (CEA)
involved ?
Selangor
Pelabuhan
Utara
Pelabuhan
Barat
Pelabuhan
Selatan
Pelabuhan
Asaniaga
Johor
Kompleks CIQ,
Bangunan
Sultan
Iskandar
Kompleks ICQ,
Bangunan
Sultan Abu
Bakar
Pelabuhan
Pasir Gudang
Pulau
Pinang
Terminal
Kontena
Butterworth
Utara
Terminal
Kontena
Butterworth
Kuala
Lumpur
Lapangan
Terbang
Antarabangsa
Kuala Lumpur
(KLIA).
Pahang
Pelabuhan
Kuantan
Perlis
Kompleks
Kargo, Padang
Besar
Kedah
Kompleks
Kargo, Bukit
Kayu Hitam,
Kelantan
Kompleks
Kargo, Rantau
Panjang
Perak
Kompleks
Kargo,
Pengkalan
Hulu
Sabah
Pelabuhan
Sepanggar
Sarawak
Pelabuhan
Senari
CEA:
18
2. uCustoms System
2.4:What
happen to
those ports not
listed among
the 18 fully
equipped CEA?
Gra
nte
d w
ith full
functionalities
of uCustoms
Diffe
rence
:
Without full
physical
infrastructure
• Auto-gate
• NIIT equipment
• Auto-gate
2. uCustoms System
2.5:How
do I get the
right access for
the system?
1.
Registrations
• One time
registration
request
2. Approval • By system
administrators
3. Log on
the site
• E-mail Notification
required
• Log in via user ’s
name and Password
2. uCustoms System
2.6: How
My-manifest
caters for all
routes of entry
by 2016 ?
Sea • declaration
24hours
before its
arrival.
Air • declaration
2 hours
before its
arrival.
Proposed
Amendments
to the
Customs Act
1967:
2. uCustoms System
2.7: How
is the payment
under protest
being process
via uCustoms ?
Apply for appeal Approve by
Tribunal
Review by
respective Head
of departments
Automated
Notification
uCustoms has the embedded functionality
on payment under the review
and appeal process.
2. uCustoms System
2.8:Does
uCustoms
Intergrate
with GST
system?
YES
2. uCustoms System
2.9:How
can we
assess the
past SMK
data?
1. SMK data
will be
migrated into
the uCustoms
system
2. Data
archiving in
data centre
3. Accessible
in future by
any
authorized
users.
2. uCustoms System
2.10:Does
uCustoms
provide real time
data statistics and
reports?
Real time data and statistics will be
available* in the dashboards
* to authorized personnel only
YES
Illustrations only
2. uCustoms System
2.11: Does
uCustoms
use digital
authorized
signature ?
YES
• *Digital Signature as approved by
MAMPU (Public Key Infrastructure)• * applies to RMCD users only
It uses
2. uCustoms System
2.12:Does
uCustoms
practice a
single HS code
as seen among
the AMC* ?
YES
* AMC: ASEAN Member countries
• One single code
• Some policies and amendment of regulation
were still in under considerations.
It is working towards
2. uCustoms System
2.13:Does
one stop CEA
will be
equipped
with proper
facilities ?
YES
• Mobile devices
• Broadband facilities
• Equipped inspection area
• Storage areas
Well equipped with:
2. uCustoms System
2.14:Does
uCustoms provide
assurance on the
sustainable
engagements with
ports authorities?
YES
Architecture design
is made to sustain for a
significant amount of
years
COTS system
that has been proven in
various countries
3. National Single Window
3.1:Does
uCustoms
connect to
OGA/PIA that
do not have
any system?
Log into National
Single Window
My-Manifest
My-declare
My-PCO
My-Permit
My-payment
YES You need to log into the National Single
Window
3. National Single Window
3.2: How
uCustoms and
NSW related to
each other?
• is functioning as a National Single Window
• with the end to end customs processes catered under one
single platform.
• In future, It will interfaced with the ASEAN Single Window (ASW)
The design architecture of uCustoms system
Auto Gate Systems
Customs Management
Revenue Collection
Excise Enforcement
Airlines/Ship AgentsPorts AuthorityBank
OGA & PIA
Payment Instructions
Manifest;Clearance
License Data;Approvals
Manifest;Clearance
Trading Community
Cargo Targeting
Vessel Targeting
JKDM Stations
JKDM States
JKDM HQ
Customs Single Window
Customer Care
National Targeting Center
(NTC)
Executive Information SystemKnowledge
Management
Declarations
3. National Single Window
3.3 :Does
uCustoms comply
to latest World
Customs
Organisation
(WCO) data model
version 3.4?
YES
3. National Single Window
3.4:How
uCustoms
integrate with
OGA/PIA with
and without
system ?
• Using Middleware for the integration
OGA/PIA with system
• Log in via National Single Window
OGA/PIA without system
3. National Single Window
3.5:Does
the development
need to be
postpone for those
who are in the
process of building
their own system
currently ?
The organisation can proceed with their own
development
Appropriate to share information for future
integration purposes
No
3. National Single window
3.6: Does
any budget
provided for
the integration
process
/effort?
YES For integration effort for
Government departments only
NO
For own department system
development effort
Respective department will have
to source for their own funds.
4. Change Management
4.1: What
are the
awareness
events created
to engage
different
stakeholders?
Chat groups –
Telegram,
Whatapps
Facebooks E-newsletters Pamphlets
State
Champions
in-house
awareness
sessions
Phase I
national
roadshows
5. Training
4.2: How
am I be
appropriately
trained ?
Training
sessions
Training
the trainers
Technical
training
Transfer of
Technology
Step-by-
step guide
On-line
training
video
Hands-on
training
5. Training
4.2: Who
shall I refer
to acquire
knowledge ?
Point of reference
on-site
System
administrators
Trainers
Champions
Mentors
Web based on
line reference
materials
Call center
services
5. Training
4.3: How
to obtain any
assistance,
enquiries and
information
on uCustoms?
Helpdesk
support
• Channel via the call
centre supported
by technical
personnel
Public e-
mail box
• Ucustoms.voices
@customs.gov.my
Call
centre
services
• Tel: 1-300-88-500
For any further enquiries:
Contact us : Ucustoms.voices @customs.gov.my
