Fax Machine Integration With MP202

7/24/2019 Fax Machine Integration With MP202

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ContentsOverview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Before you Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Creating the Fax Machine User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Instal ling the Fax Machine Integration Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Configuring an AudioCodes MP202 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Firmware Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Configuring Lines and Fax Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Enabling Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

roubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Outbound Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Link 1: Fax Machine to AA to FMIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Link 2: AA to FMIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Link 3: FMIS to NE SatisFAXtion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Link 4: NE SatisFAXtion and beyond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Inbound Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Link 1: NE SatisFAXtion to FMIS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Link 2: FMIS to AA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Fax Machine Configuration Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Fax Machine Integration ServerInstallation Guide

AudioCodes MP202

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2008 FaxBack, Inc. All Rights Reserved. NE SatisFAXtion and other FaxBack products, brands and trademarks are property of FaxBack, Inc.Other products, brands and trademarks are property of their respective owners/companies.


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Fax Machine Integration Server Installation Guide age 2

OverviewTe NE SatisFAXtion Fax Machine Integration Server (FMIS) allows an existing traditional fax machine to send and receive

faxes via the NE SatisFAXtion server. Tis allows the fax machine to operate without the need of a dedicated phone line. Instead,the fax machine is connected to an AA device that converts the call to Voice-over-IP using the SIP and .38 protocols, which isrelayed through the network to the FMIS software that then communicates with the NE SatisFAXtion server.

Te FMIS operates in a store-and-forward manner. Te AA connects to the FMIS server as it would another SIP mediagateway, and sends the fax via .38. Te FMIS then logs into the NE SatisFAXtion server as the user its configured for, andsubmits the fax via HP for sending. Te NE SatisFAXtion server sends the fax normally, treating the fax just as though it weresubmitted from another client, and stores the status of the fax in its queue. Te FMIS logs in to the NE SatisFAXtion server againretrieves the status from queue, and faxes that back to the AA device as a confirmation page.

Te FMIS is intended to be installed on a customers LAN to serv ice one or more AA devices. Te FMIS wil l use a unique

NE SatisFAXtion user account for each fax machine. For outbound faxes, the FMIS software can accommodate any number ofAA devices since it will record the senders phone number and IP address. For inbound faxes the FMIS can support up to 24 AAsTis document only covers configuring the AudioCodes MP202 AA device. FaxBack recommends using the AudioCodes

MP202 with the FMIS but it works with any AA that supports SIP and .38. o configure other AA devices, please refer to themanufacturers documentation.


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System RequirementsTe FMIS software must be instal led on a machine that wil l be running whenever the attached fax machine will be used. It is

recommended the machine be a server rather than a workstation so that the FMIS service runs at all times. Te AA and the FMISsoftware should be on the same 100Mbit or Gigabit Ethernet LAN because the .30 fax protocol is relatively intolerant of latency.

IMPORTANT:Te Fax Machine Client cannot run on the NE SatisFAXtion Fax Server since it requires the standard SIPUDP port 5060, as well as an instance of the IP_FAX driver.

32-bit Microsoft Operating System:Windows XP Professional SP2 or SP3Windows Vista SP1 Home, Business, Enterprise or UltimateWindows Server 2003 SP1 or SP2Windows Server 2008

Software Requirements:Microsoft Installer 3.1Microsoft .NE Framework 2.0 SP1Microsoft .NE Framework 3.0 SP1Microsoft .NE Framework 3.5 SP1

ATA Requirements:Must support SIP and .38.

AudioCodes MP202 is recommended.

Before you BeginTis guide assumes you have the NE SatisFAXtion Fax Server instal led and functioning properly. If you wish to receive

inbound faxes to your fax machines, it also assumes DID collection is functioning properly.Each fax machine in the network is uniquely identified by a NE SatisFAXtion user account, a DID, an AA IP address and

a physical AA FXS port. Please print and fill out the Fax Machine Configuration Worksheet found at the end of this document, itwill ensure you have all the necessary information readily available.

Here is an explanation of each part of the worksheet, and how you can determine the information.NET SatisFAXtion Server Domain:Tis is the internal domain name that uniquely identifies your fax server. ypically this

is \\NETSATISFAXTION\SERVERNAME , where SERVERNAMEis the fax servers machine name. Note that this must be in ALLCAPS, lower case or mixed case will not work. If you are unsure what this is, run the Administration program on the fax server. Te

login dialog will display the Server Domain at the bottom of the window, labeled Server:NET SatisFAXtion URL:Tis is the HP URL by which the FMIS will communicate with the fax server. Enter a domainname or IP address that can be reached from the FMIS machine. You can test this by entering the full URL in a web browser on theFMIS machine. You should see a web page that says Te URL http://... is an XML interface that client applications use to accessthis server.

Number of DID Digits:Te number of digits of DID/DNIS you are receiving on inbound calls. Tis is typically 4, 5 or 10digits. If you are unsure of the number of digits, please contact your service provider or PBX administrator, depending on how callsare reaching the fax server. Te number of digits you configure for the DIDs below will be determined by the number of digits youreceive.

Fax Machine Integration Server IP Address:Enter the IP address of the machine you will be installing the FMIS software onUser Name:Te unique user name that you will create and associate with the fax machine.DID:Te phone number that will be assigned to the fax machine. Only enter the same number of digits you receive on inbound

calls. If you do not need to receive faxes on the fax machines (send only), it is safe to simply invent a number. Te range reserved for

invented numbers in North America (NANP) is 5550100 5550199.ATA IP Address:Te static IP address that will be assigned to the AA the fax machine will be connected to.ATA FXS Port:Te physical jack the fax machine wil l be connected to.


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Creating the Fax Machine User AccountsTe first step is to create the required user accounts for each fax machine on the NE SatisFAXtion Server. Log in to the

Administration program, and create the required users. Assign the User Name from the worksheet to the User Name field on theGeneral tab, and the DID from the worksheet to the Identifier field on the Routing tab as seen below. It is not required to enterany other information.

Once all users are created, it is now possible to install the FMIS software on the fax machine server.

Installing the Fax Machine Integration ServerConnect to the server that will host the FMIS software, and run NS-FaxMachineIntegrationServer.msi. Be sure to log in as a

user with local Administrative privileges.Te standard MSI install wizard will run:


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Te configuration of the FMIS is complete. All that remains is to configure the AA devices. Click finish.


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Configuring an AudioCodes MP202o configure an MP202, you will need a computer whose network interface is configured for DHCP. Also have the latest

MP202 firmware file downloaded and available on the computer.First, connect the computers Ethernet cable to the MP202s LAN port on the back of the device. Also connect the power.

When the computer has received a DHCP lease, open a web browser and go to http://192.168.2.1/. Te device will promptfor you to configure the default language and to set an initial user name and password. Please note that both the user name and the

password are case-sensitive. Record the user name and password you have assigned for later use.Once you have assigned a user name and password, you will see the Quick Setup page. Change the Connection ype to

Manual IP Address Ethernet Connection.

Enter the AA IP Address from the worksheet into the IP Address field, and configure the remaining fields appropriately forthe network. When you are done, click OK.

Firmware UpgradeClick the Advanced link on the left side of the page and then click on MP202 Firmware Upgrade. Te current firmware

version wil l be listed near the top of the page. If this is older than 2.6.1_build_2, then a firmware upgrade is necessary. ClickUpgrade Now.


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Click the Browse button, and locate the firmware file on the computer. Click OK. Nothing will appear to happen, but thefirmware is being uploaded to the MP202. You may see your browsers progress bar slowly increment.

When the upload is complete you will be prompted to confirm the upgrade. Click OK again.

Te MP202 wi ll now reboot. Tis may take up to several minutes, and you may see the computers network connection go down.

Configuring Lines and Fax BehaviorClick the Voice Over IP link on the left side of the page. On the Signaling Protocol tab, check the Use SIP Proxy box.

From the worksheet, enter the Fax Machine Integration Server IP Address in the Proxy IP Address or Host Name field. Uncheckthe Use SIP Proxy IP and Port for Registration box. Click Apply.


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Fax Machine Integration Server Instal lation Guide age 10

Next, on the Voice and Fax tab, click the Advanced button at the bottom. Set Fax ransport Mode to .38 Relay,Modem ransport Mode to ransparent, and check the Switch o Fax Only By Te Answering Side box. Click Apply.

Next, on the Line Settings tab, you will see a table listing the two ports on the MP202. Under the Action column, click theedit icon on the port you want to edit.


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Enter the DID from the worksheet that corresponds to this port in the User ID field. Optionally, set the display name (it isuseful to set this to the User Name from the worksheet for future reference).

Click OK. Tis will take you back to the Line Settings tab, above. Repeat the process to configure the other line, if it will beused.

Enabling Remote ManagementBy default, the MP202 can only be managed from the LAN port, and most implementations do not have anything attached to

the LAN port. o enable WAN port management, click the Advanced link on the left side of the page and then click on RemoteAdministration. Under the Allow Incoming Access to the Web-Management section, check the Using Primary HP Port(80) box. Optionally, you can enable Using Primary HPS Port in addition or instead of the Primary HP Port, to enablemanagement via HPS.

Click OK. You can now unplug the computer from the LAN port, and plug the normal network into the WAN port. Insure youcan connect to the MP202s web interface via its IP address.


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TroubleshootingIn the event the FMIS does not work, the first thing to do is to trace the fax through the system to see at which stage it fails.

Outbound Fax

Link 1: Fax Machine to ATA to FMISConnect an analog telephone to the fax machines port. Is there dial tone? No dial tone:Te AA is not powered on. If you

hear dial tone, then this link is working.

Link 2: ATA to FMISWith the analog telephone stil l attached, dial a number. Does it ring and answer? No answer:Te AAs Proxy IP Address is

incorrect or the FMIS service is not running.If you are able to dial a number, if it is answered and you hear fax tones then this link is working. Disconnect the telephone and

plug the fax machine back in.

Link 3: FMIS to NET SatisFAXtion

On the FMIS machine, run the Fax Administration console (you can find it in the Start menu). Tis will show the activityand queues of the FMIS. With the Port Activity view open (View menu > Port Activity), send a fax from the fax machine. You willsee a port change to Answering. Tis will likely be the bottom-most port in the view; you may need to scroll down to see it. Whenthe fax is received from the fax machine, you will see it briefly in the Received Queue (View menu > Received Queue).

Fax remains in Received Queue:Te FMIS workflow is not running. Run the Workflow Designer (you can find it in theStart menu). Expand the nodes to the left, until you see the FaxMachineIntegrationServer workflow. If there is a green arrowover its icon, then the workflow is running. If not, then that is the problem. Right click on the workflow and confirm Autorun ischecked (if not, check it). Click Start Workflow. If the workflow stops again, check the FMIS logs for more details.

Fax remains in Received Queue but workflow is running:If the FMIS software cannot communicate with theNE SatisFAXtion server, then the fax will remain in the Received Queue. In the Workflow Designer right-click theFaxMachineIntegrationServer workflow, and choose Configure Workflow. Go to the NE SatisFAXtion tab and verify the serverand URL are correct. Click est Server and Accounts to test communication and verify the accounts exist.

Link 4: NET SatisFAXtion and beyondAt this point, you should see the fax in the NE SatisFAXtion queue, either in the Scheduled queue or the Active queue.

Confirm that the fax is sent successfully (NE SatisFAXtions Reports tool is useful for this), and that it does not remain in theOutbox. From there, the fax is returned to the AA as a notification (if delivery notifications are enabled), much like an inbound faxRefer to inbound fax below for following the notification back to the AA.


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Inbound Fax

Link 1: NET SatisFAXtion to FMISWhen a fax is received by NE SatisFAXtion, it is placed in the Inbox briefly until the FMIS workflow picks it up from there.

Fax remains in Inbox:Either the FMIS workflow isnt running, it cannot connect to the fax server, or it is not configured to check

the account the fax was routed to.In the NE SatisFAXtion Inbox, verify the user name in the User column matches a user that is configured on the FMIS.Also verify the DID string matches exactly with how it is configured on the FMIS.

On the FMIS machine, run the Workflow Designer (you can find it in the Start menu). Expand the nodes to the left, untilyou see the FaxMachineIntegrationServer workflow. If there is a green arrow over its icon, then the workflow is running. If not, thenthat is the problem. Right click on the workflow and confirm Autorun is checked (if not, check it). Click Start Workflow. If the

workflow stops again, check the FMIS logs for more details.Right-click the FaxMachineIntegrationServer workflow, and choose Configure Workflow. Go to the NE SatisFAXtion tab

and verify the server and URL are correct. Click est Server and Accounts to test communication and verify the accounts exist.

Link 2: FMIS to ATAOn the FMIS machine, run the Fax Administration console (you can find it in the Start menu). Tis will show the activity

and queues of the FMIS. With the Port Activity view open (View menu > Port Activity), send a fax to the fax machine. You willsee a port change to Dialing. Tis will likely be the bottom-most port in the view; you may need to scroll down to see it. If you donot hear the fax machine ringing, or the fax goes directly to the Sent Queue with an error, then the AA may have the lines DIDmisconfigured, or the fax machine isnt plugged in.


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Fax Machine Configuration WorksheetNE SatisFAXtion Server Domain: \\NESAISFAXION\_________________________NE SatisFAXtion URL: http://_________________________/casdrive.apiNumber of DID Digits: _____Fax Machine Integration Server IP Address: ______. ______.______.______

User Name DID ATA IP Address ATA FXS Port

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Fax Machine Integration With MP202

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