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The cuckpit voice recurder C-VR} instaiied. tin the aimmft �apuueii the? iast 3i vminutas 0f Laudia informatian on solid state ¬i$CII�D1'LiG me-rnoryii Tim recorder records 4 distinct
channels �rom the aircraft*s audio sysnrm. �1:26 channel icomainsi audio informatiinnfreman Qpcn cockpit area mierophoné that is metmtcdvin the camtcz sf �iii: cockpit. abeve thiswincishie-id. "ihe remaining 3 chaimeis cantain aircra�: radio infcigmation from
microphcmes in the C&p¬8.il'§S, Co-Wpilofsi, and cockpit jiump seafs head sets. __
The majurity mt� the ii1fam1_ati<.m found an the; "transcript was heard on the ccwkpiti area . 'microphone §3i�13I�i1iL¬'i ofthe wise recorder {iab�ieci cam~ 01;. the '§l:§:l_,l$C,I�i§1i:l.
Every att�mpt wasvmaiie to icieniify the speakers heard 01111i"16 rizmrdingi
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Automatic Tenninai Inibrmatiun System
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Voice: identi�en� at right 5eat'c0c1-;pit -
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LINDA GRQNLUNQ, was ebcard UNITEQ AIRLINES Flight §3 which Acrasne this mmrniag outside of Pittsburgh, Pennsvlvania. 5h@ furtheradvised that she had received a message frsm hEf[:::::::::::]§bQ&Kdthe hijacked £l.:§.<:;1'&t:. I: a.~;ivissed I�:.�na.�k:. this message was Qf:'3 'cassette tape and chat she wculd make it avaiiable to the FEDERALBUREAU OF INVESTEGATIGN {FBI}. L~
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L%%WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW]was apprised of the idenpitias sfb,e l�E§fVLQw§K5,m§�§m�§§§féW6fWf�§Wi�E¬£Vi&w; and he pzovidad thefallcwing i�f�fm�ii��i '
On % T"2" , aometime aftar 9:3Ga.m., wh is in ; ZZZZZ NSrwiwfie�ce, was W13 QR 111$: W jjjjjjjj
92 had beeQ4£alk1nq t§T* [Jezem" Logan G*ick, whe J_;::W_;__1éWWWWWWWWWWWWWWWWW I lag W i�l§'1�"=-IA in an
WWWWWmwwwmwmwwwmwmwmwmféi�éé ai:pl¢ne p&Sb¬�g@IE were gwing tuthrée hiwackers, wk w i "" the cockpit ofNéttsmpt to ovex ��@ éWv J » . the
airplane. when got the t&l&ph0ne[:if::%f�:if:] �e only neard' ' went D�Silence on th��tE;&phQ�E, than thrae, feur, Qr rive minutes 92 jg,
and ahare were high pitched screaming neises cmming over the telephone,that ssunded like they were caming from a distance from the airplaneteleph0ne@ [::::::]describad the noises as sounding similar to thescreams coming tram individuals riding a taller coastexi Thera wasthen several minutes sf silence on the telephona, Then[;:::::3hea:d aseries of high pitched screaming seunds again, failcwed my a noisewhich he desczibed as "wind sounds." The "winQ.saunds" were followed
by n0i3&s that smunded as though the airplane taiephane was hitting ahard sur�aue several times at banging around. Them thara was silence
an the telephone, Suring the sczaaming and other sounds that[::::::;ghéard, a teiaphmne operatar from Horizon broka in W �Q alephene ca-éand relayed the information ta pmlice mfficiais. was sure thatthe Qpéxator was from �orizsn, not Verlzon, and tha >;ere was a taperewarding of the canvarsatisn. [::::::]and the telephene Qperatazstayed an the telephune for appraximately L % hours, untilappraximately l�:4Ea.m., but never heard any further noises on thételephOn&< The telephone call was than tazminated.
lairplanetnatI�]had_been Eljackad. Jeremy had ju�t tcld
UN�
� El-§.TE , . -- . 1� -- $138 E5 =3 ,.=�='=�92?i.�l.=�v�:Ti-?1.�F,:?_-=' �.-"*:�.E�*§Y�
h1w:.?mg21£10n Us ,1� 2}! 1:1 1 .-3: Q� ,9 we} 1: [1 r 192}";'
F1�§§'# 2 5 �"7" ~' M-7� �I V5 Date dictated §/ 12,/2§}{}1_
ii zdgmby �
_§rf!5u92s nmthc: mmn92mmds.t=cr-»z nu: cusmlusms sf cm: FBI 5: Es th: pmmcry of the PB! -and is Q3
FEh5�2{R@v,!Q4&95}
~92A
��&4,so; �14-Q� i
- §"�EDERA.I_. BUREAU 0? IN92�ESTIGAT!¬-�H
Date of transcription _.�
Q1� �Q§>7!;T. Y
Yil???@>:a-:?sY????:¢?%:terviewed
NéiWEEéWé�&&é£WEéé15é�ééI
�g:LugW�£é;iiiii§i§QW§é£éWE§Q;i§EkW¬£éiéWEQ;1éé7investgiw _
A
Lbeinq§vi$ede�Eha'identityofthainterviawingagents and Q >� � � "L- the following infnrmatsf the_interview, Lyzbet
Om ®9f1lf2O$l,
Q Gl;cx pravld ad
~1t@9;@2>i§2§
�tehe nature
r+P�
LQFEI
1»= A 32% 11? <was received bv"Lvzbs;� 7??!reside
vLcganAlrlinU9f10fa day.NewaxkSan Frwheels
was ém£4153schedu
ZGQ1; however,
Jeremy lei:Intern§;1@na;
anci�c�, CAV Jere
d, carry~0n suitcaplayed as a sales3GS~617S, was en Kled as retuxn on D
" ' 8� inq the cal
d
a_kewi
f 1
r@mv was s4ppo
1 = a the New
f&5l�¬SCE LP Q
Uzv baardW: '_ w
J§remyé_,a Cele hone-on~boa:d UnitedP .
tn nav@ traveled 0air§e:t delayed n;
ct, NJ, an 69fllf2QsUoL� §§3 en route, n
�
flight by1 for ,
n-step, tslq�p
3 W5: pkEaumam;§ carnyinq only a small, - _
nae; teléphonel F� I fE6�WL§E5é§ETéW�§é5§��]WSlick, male, bcrn_u ii; 1 bv fromes Flight #93. Je . A * ~ 1 as
" a E/tr t 5 P
�� "*Airp~»§ to v,,» �. m' * " * �'
FD 3025 Rev ;. I843-95!
Cantinruaticn r;FFD-391 at� H
1'? Si:1 * 92 A.
~NY~23035U -~:~
Qgmgggyigxw, ,j7_ _;%<,�qW»wiQ;;LQQQL%JM@,:l»??
iv
P
hat he
lane.
The entire ca
minutes. Qof the call and the can
was unsura if the hijackers weze going to cra$h Qr
Lvzbeth cnuid mat haar any unusual sounds in
blQw�up.the.
ll Lasted approximately fiftaen wenty =
background-92 "nection was extremely clear, "as �e was
� mom." Jeremy was extremely calm. but saund�dcaliing frmm the next rvery scncerned and cdnfmadé &ny.an�Ou�$¬m¬nt$'mat knew what was happe
� ' aeremy advise92»
�C-f1�E.*.§.I�
crashing planes inta inha� baen watching news
were aware that at LeasCentar, but neither of
call. Jeremy advised L� were centamplatinq "rus
was Okay with her§� Ly:was okay and asked JereJeremy repiied they did
advised that he and app"Quinn to get thé watts
Jeremy taidvlyzbetn the
�wives and husband
usad. Jersmy advised that tha Captain had_notand that th¬'peQple wer� scarad because they dining. f
d Lyzbeth that other passeng@:s�had�c@ntactad"5 and asked if it ware true that peeple weraE Wo:Ld Trade Center. Lyzbeth and he: parents�coverage of the evests on the televisiwn an�
one plane had crashed Lnto the Warid Tradehe Towezs had fallen at the time mi-Jer@mY�s
yzbeth that ha and fem: Qther male passengers *hing� the hijackers and.ask&d Lyzbeth if thatbetn told Jeremy that she did not know if thatmy if any of the hijackers had guns, tm'which '
not. ' V ' �
a
R-:~�A4
In a jaking manner, as if ease Lyzbetn�s cancasnr Jeramy .roximately fcur other mala paésenqers werar knivas.� Jeremv then, seriously, told Lyabetha .» � K
that he and the other males were orgamlzinq tn �rush� the-hijackers.t he ;oved her and asked has mat to hang�up the»
telephone. A _ . __~ > . V
**" ' ' � * * � * �f d@dV-Lyzbet� *.~ � R ~ ��@ P ~ F~* a taw mlnumea Qhwn Lam ;
the talephone to 92
REQ. #35~13 063698605
....._...._............,..___.._._v..... rrrrrrrrrrrrrrrrrrrrrrrrrrrr H-_-_,�.,_: ,,,,,,,,,,,, H _ , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,HJ
hFD-162 { Rem HHS 93}
*¥94@52§?7q~92_""_< .-92. L1 .» kv�
.§.
FEDERAL BEREALT OF INVESTIGATBIIN7 .
ALL I§£UH?'$§§§ §n�T§I§E@ �
?§:*EEREA
Dk�li
Fvi I: ii
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11-� �5'Y"=� {ii} ..�§&'*'.5l'.' ?'.TE7��_.r�3��§Ii~E' Date uf irzmslxipiicrn _
the identity sf the interviewing aqént, and the natura of the -interview, she §rovided the fmlluwing infmxmatinn: ' " J
l V [::::::]prQvided the following §ersonal informatisn ab@u{:l:;:]{:::::::]L1w@A GRGNLUNQ:
Al
countrv»f@r
NEWQZDOE:$5N:
a
LENDA§/13'
_ AuG * ;
O84~.%~5l55
Ad�zess: 38 Endian Trail, N. Sreenwood
Lak&, NY� Telephane: £8§5} 47?~26§¬ �
.PQB: Roalyn, Kew York,EmplQye§: V BMW N�rth America
1 BMW PlazaMontvale, NJ @?645 .L
Job Title:. Manager, �nvirsnmentai Engineering$caxs: V
Identifying Info;
several scars an one hand from a
bicycle acciéentSometimes-woze an Allergy alaztnecklane
stated-GRONLUND and JQSEPH DELUCA.w&:e on �nitedrlines F; ;3':@ San Francisca because they were gains to tha winevacatian. GRGQLUND and_DELUCA were dating.
[:::;;::;:::;:]@R@�LUND Paid for he: gigggg 35$ QEL§§g�§ ti�kst via a. ' � H H� �Y 92-�P '~' ' " � '." 92. _ , M ~. . - - - ~ ~ *cremlu cars, L she we: not sure
paid fa: bath tiskets because theOH
,,,,,,,,,,,,,,,~W had
GRQNLUWD %ad
cket receipt had both thair names
FD-Z-E¥M {REM H}-6-95!
255A�NY~xf
3 92
4i { { { WA
a message at either 9:51 Qr B154 that thehijacksd. the message GRONUnited ilig¢t ed an< LC Qa§.§e&n hijackedhad avbomb. GRONLUNQ had stated that.the terns
Warld Trade Center {WTE� and they"
bcwzwbing am@:<. :�sh.�eWTC % Q bewn at§ar'e~�
gLan&LENDLL
by ta
attacked the
same type 05GRGNLUND knew
":;ends, � .
V V |:] mt time-she épakeam on Qillf�l. GRS§LU§D had called to Qgnviia
she wax on was be
it said that aha
rrorists whc saidrlst had.aL:eady
F5ing�a-2&5 C-I1
they
threatened to dQ_the
did néz knaw how
inq ts find out ah
t0 GRONLUND W35 ét
flight in�armatimn
v� �a e -
£g::;::]did not Know if �RO�LUwD~todk he: pers�nai vehicle orcampany we LC e to the airport. was QryGR®§LUND's L 1
rsugh
-
say h@1;@- L::;:;§%;;;;:]she siske ts"WWWWWWWW:�WWWWWWW:WWWWWW? "- 1 I �»i~? ~ B Qm�aJOnPPP DELQQA on a ¢iL; &*QUt�WWWWWW::_:_:_:_x
zeached E::::::::::::::] She lives in[WWWWWWWWW
92
Rm. ' #3s*13 cmnnonao?
. , 1 30� _7L;__FD-39? {Ran i_ H'>-'95!
_ -§' bs
BJEDERAL» Asuamz: 01$ :;w1:s"r1c;,m:o:~z
_ Dam at� Lramcripnion Q if 1. it 2 G �
I . I| l£~'_L' ' I<IEb-FQALL &I'NGP:,A_M, D05 May" 22, l9?+3,.- was v
interviewed a; ggvem " inqs Mauntain Rasart_in Champion, Eennsylvania� {FA}. £::::::]and.h§t mily weza chars to attend memorial services~f�§ vi� i:~ *� q�rQd iqht 93, which crashed in PA on September 11,2201, E� a<1:~:e:*:z=»;:»1,. was a assenrser 1:� Emarci mat» . ,.- �.~- Q~ _p ' @~;. �H ~- - ,*_*
flight. "�iter being vised of the identity cf the interviewing .and the nature sf the"interview,[::::::]£urnished the following -information: . é - W
' - i Iia ugranllj %J iUni§§i.Ri§lin§$." Q?� �*1*92F¥1p> ~'<:'-*�li�i � rrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr 1
| ____ WWWWWWWWWWW_WWW� Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _Nmmj �as been I1ving�@t _h�ame sf her brother! I $in¬¬ March 2Q�l, �QAh@lP himwd wife I L jjjjjjjjjjjj
fjcwins and' F
the
L WWWWWWWWWWWWWWWWWWWWWWWWWWWTWWWWWWMWHWWWWWWWW�mwmwmjwaa fESCl�Q at� * �ime in the bEdfGQm{ wher� the telephone had baan turned off. .�=92LP;
[::::::;:::::] a family friend.whe ha� baen there mver�iqht h�lping with
._ __.._.9292;92 .3 _. ...... ..
53 Y 9~
Pr»1o2a R¢v I13-r3-Si}>
255§~NY~ G353"
% Illa:-Len said, :1 *Coma talk to Mark. Ha�s been hijacked," 0: wazds E0 that effect;
wanlilq�t cm tha Iii saw thiss " st aaa last nam~,1 g- vwm�is MARK � c-:A;a.m*' {he stated 92 1-1; 1:.1..r.< 92 V 92 Q _
"I ' - Q� v » Ll V-Q "~ 2:. _92. love fy�C>Li� &1ll."
tmldh gou know I Q�? gothat she loved nxm toe, V _
BINEHAM th&n.5aid, "I'm an a flight item �awark to San1. .;..$ rt : 51'. Q�- �- ..:u,. �L 92~ -_. ..,¢ J L -.1 _l ; .; 92 ml!Frawc* ca aw: �n"*� e fh*e@ §uy$ w** *=v* *ak*1 o"e� tha n awe ar~
they say thay h&ve a bmmb- E�m calling yam frsm tha air phone."
, E:::::::::::]then askjd- "wag axa they Mark?� ,BEHg5AM'was1"-lis*:»:<me<1 and net : ~ � ~' "Fil-answar. Waa nan suke 1*
had heard the questiun. There was aa i�terzuption for apprnxlmatelyfive se�wnds. SINGEAM than stated t0 his methezk �YQu5ve qat ts '
beliave me. Iu�s true."
_ - £::::::::::::]Ié$§D�dE§, do believe you Mark. Whs ate -_ t�ey?� There ' "- L� P >pp:@xim&;E five~se:0nd §au$&, similar to w
fir�t,_whe:einEff:ff§:�fj:j heard aciivity and vnicas in tha "backqround, Peeple were murmu:in%.' There were no scxeams. [::::::].
[::::::]goc th$ imp:es=;on that distracted becagse sumamnew&$ speaking ta him. LThen the gamma went dead. �
- t:::::::::::]@stimated that[::::::]was an th§.tsleghona likeVF rwtal Qf three minut%$:L reuqhly a minug�wggqwam�gy�mwitnl I
{including ChQ timé i*,§QQ§,b§£,fW�¬$E[WWWWWWWWWWWWP� 35%. . V "bang 30 secands with! I and é�é�i zzzzzzzz ��i§�te wizh[::::::ii::::] The call criginated at ahmut 6:40 or .S'a.m¢, Qabifici
V�aylighc Time, and iaszed rougnly unxee m;nutes. [:::::]nozed that _while the times were eatimaaes, her account oi the conversation was
néa:lY verbacim. �Tnraughsut th& entire call,E:::::::]sQunded calm,eontrolled, matter�of~fact, and fmcused.
. _. Afzer getting eff the phcns,[;::::;::::;:] 911 ta Y;@;g;t wgat ha: eccuxred. She was patc.ea tnrcug¢ tha.San FranciscoDivision of the Federal Bureau of Invaszigation {FE wher� sha �p�ké,witn�Snacial Agent i� * Twa FBI Age @e"@ �* _ � nus �: � Yaubsequently sent uQE§:£;;22;};gg;g;:]$hortly thereafter@;:;:;::::;;:;~ -�I � �*3 . - s-~¢ r*s r�at United "�*qht §' Ha EERELQan: mar £am1*y saw telev*se_ rep�p- -4 .§*_ _ ¢¥-@
' ~3INGHAM was traveLing on business cc establish a new affine' on the Ease Seas: fa: his CalifornLa~based ?ublic Relations firm. [::::][::::::::::]&apec:ing s return to San Francisca as Eeptember 14,
F�.9'35�2& RM; H1~6�i3fil!
~!92?Y~25@3é5i1~
CD:�1Eivii!J.�liQ��5wFB~3i�2iii" *_�_� ...... ..__ ....... ., _.. %_.?uge
- but was not surp i�M %;.r;>,Wlea1:nwne &=:a s Wr e?;�;:@nu;H<:n the 1T.t:h .1'_ns:eacl.In thls :es1::ect,i mainrzained �luidschedule &I'1Ei�igv��b
92
92
V � � _ � � � _ V > � ~ 92 92 92 92�_» _ _
i
L� 92 u
R� 92
R?.»�§< 'I.§}§�F?.<'7�.5i¬��I !.'.�Y.�>§§�:"§s,'Il*JE�IY? '
- =5 L5 i1%I3;5;==} £8153 ;"l�5s�aEiF_i ~
o§;1112001
LISA JEFFERSQN, ETE Airphone Custmme: Sarvice �
�.Rag:esentative 2809 Butterfield Road, Oak Break, Elllnais, wcrk
'Qggg§_§g§ber �Z _ was interviewed] Hwwmlat her resi�ence I_ �
1- ?. � - An!
After being advised sf ¬he aqenL*s LdEHKLLy and L39nature sf the intarview; JEFFERSGN grovided the fsllowinqinfarmatianz ' � V _ - _
� JEFFERSQN zeteivéd a ghsn& call at apgraximataly 8:45 a.m.Central time, September 11, 2981 from an individual aboard a� ' .
commercial airliner.. The calla: identified himself as TODD BE.~ � sf
Czanberry, New Jersey, a passepgar abcard United Airlines {UAL} �
vFl1gh� 93 tn San Franciscc, departing at 8:80 a.m. Eastarn.tLme and
landing 1l:l% a.m. Pacific time. BEAMER called ta state that theairplane was aheut to be highjacked. Ha state� that three V
individuals, twc wieléing knives, the third with a bomb strapped tohis waist with a red belt, were preparing to take central af the
.flightv -. 92
JEFEER8GN estimated tha� sha-spake ts BEAMER.for sevenminute5 befmra the twm highjackers armed with knive$.ente:ed thecackpit, securing the dear behind them.� The third highjacker with
the bomb remained in the main cabin with the passengers after slosingtha privacy curtain between First Class and Ecmnomy Qiass. BEAMER
stated that aftar a short peried, the aircraft maneuvered erratically�and cnntinued ts do sa, He stated that the aircraft was turning
around. JEFFERSON mated that the call had.an unusually low amount sfbackground naise. Y
� JEFFERSGN csntinued has conversaticn with BEAMER foranother eight minutes.� During this time she could hear sc:eams,~
' Vprayers, exclamatians, and talk sf subduinq the highjackars; At no
time did she hear any discernable.language'0ther than English. At� appruximately 9:UD a.m. Central time, EBAMER said that the passengers
were abaut ta attack the highjackers. _
' $911 lfiifl�l Illinois � teiephunicaliy! _
265D§NY~23§J3 50 ' 09% 1:206}
_ ____ 1-no
265I}�NY-28 J35{3 92
iisale�kxson . _ : * G9¥Ilf20Gi
he askedW@: last exchange with BEAMER, in which
; 92 <1.
hi0
�.3...
¢_.
ta calllmwmi � Hto tell Eié� that ha Loved them, occurred a~ a.m. GenNext, JEFF£RS$N heard anothar passenger give .,; qc�aheadtheir mQ?e; After that poinx, she heard nothing, She kepzonnection span fof anather twenty minutes without neazingat which time she disccnne�ted the call; Baring the call,eauinment indicated that the call was being sarviced by a Pittsburgh
t
t
F
ral time.
G makethe
anything,tracking
tzansceiver, indicating that the aircraft was in that serwgce area.
� Q ' FA*oroximately fiva mi�utes later, JEFFERSON re�eivad H
call from
sarvice.93 wa$-cu
" ccntacted
LNU mf Veriznn Quality Cmntrui for residentialindicated that a passenger, JEREMY LNU} aboard URL
xrantly phoning his in~1aws via an.ai:§hQne. The_im�1awsVerizmn while xemaininq in contazt with SEREMY. Far SQQE
reassn Verizan contacted GTE Airphene during this call with JEREMY's[:::::::] JEFFERSON £Quld nst hear JEREMY via thi5 chain�ufécalLs.vJE¬FERSON recaived infcrmatien secmnd hand abeut_the conversatisnb @:;~-- JEREMY anci |vi.a the Va2:iz:;n e�aplayee. JEFE�ERSQNE �w_,E"":.
estimatas that this call-came at 9:30 a.m. central t1me§
Convexsation with Vexizon continued until approximately 9:§3 a.m. atwhich time the"connection with the airphane andad.- *
b6� " ' 1�-�.='<~»,
@e;iixoi-
-_ DEENA t_ IE B$RmtTT,| jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj "lwascsntacted at her residence, Z_:_:_:_Z_:_:_:_:_:_:_:_:_:_:_:_:_:_:_:_y
[::::] Aftar having baen advised sf the identity of the interviewing .' agents and nature cf the interviaw.she provideé the following�
infmrmati�n: Y ' ' . � �
Starting at approximately 5:30 a.m. {PST} BURNETT receiveda stries mi three ta five tsllular phone calis~frsm her husban�, '
�.?HO1�~*$AS §°.IE3WF>=RfCr BEIREJETT, JR. THGMAS BURNEITT wasa _1Z&l�§{.iI�".§_I quietlyitold his wife that the flight ha was an had been tijacked; He -advised her he was an Unitad Airlines flight E3 from Nawark, New V
Jetsey to San Francisco, Califetnia. THGMAS BURNETT instruated hiswife to call tht authorities and advise them that the plane had been
hijacked. _The hijaskers claimed to have a bomb. He alsc_told hiswife that a gassenge: had been knifed. 'i V �J
. V Appreximateiy ten minutes later BEE�A BURNETT received _annthar tall from ha: husband, TH�MAS BURNETT. THOMAS BURNETT was
speaking in a quiet vsice and asked his wife if-she had heard abeut
any other planes. DBENA BURNETT.advised ha: husband that two planesl
had flown into the World Trade Center. THQMAS EURNQA asked if they'w&§& commercial pianes.' SEENA BURNETT responded tha the planes wereunidentified at th� time. vastmi BURMETT stated it seemed that her ' _husband knew Qther flights had stashed inta the World Trade Canter,
@lthough_this was never specifically brmught up. THOMAS BURNETTmentioned during this convarsation that the hijackers were talking
about flying the plane into the ground; locati0n'nst spetiiie�.
Approximately five minutes later the received another cell
phnne caii from her husbanai BURNETT was able ta determine that herwn cellular ta w�h nP ?I� use the caller Qhusband was using hi3 0
idantificatien shamed h� W Owl� are of tta1.5 E'iU._:b¬3lI, ; if z. :tails did nmt shmw an the caller identification as she was on the
line with Smother tall. THGMAS BURNETT advised his wife in this callthat the passengar that had been knifed had died. He told'her �they�
were in'the Qéskpit. .$ne asksd he: husband ta sit still. THQMASint I$F&R§ATX§E csititmma}�£�§sI_1%'§5I1i'§:i' Iii Y.f§GY.YE'.§92L§£%1£�§";§.EI1? '
G9,/1.1./'81. . San Hanan, QA ' .ai;.:~~".w§.~;;:ts=1§=i, Law� §$a�.=3:~?;¢1 ;;r.¥c
26 G*NY~?8= ��� . Oifllf�i
SA �pi:Ola .TL- .ks� kl , Q .
RE1Q- #35~13 , ;m,3*92¢»;'3m*, :'3::>Q e00a0ai29-
26§D*NY*
DEENR LYNNE BUR�ETT �9fllfU1 2
BURNETT asked his wife, who previously woxka� in the airlineindustry, what was the probability of a bomb being on board theplane. UEE§A did nut respond and THQMAS BURNETT statad he did nan
think �hey had a bmmh beaause he did not see one; only knives.THOMAS BU&§ETT than told his wife �we axe turning toward the world
Trade Cantex, no we are turning away.� BURNETT than told his wife �I
have is go� and hung up the phane.
During the last call to his wife BURNETT told her �a g§QQ§of us axe gettin ready to do samething� and he may not speak ts �e:again. ,
DEENA BURNETT advised that ha: husband, other than
referzing ta the hijackers in the plural, never pxQvid&d anydescxiptive dat§ regarding the hijackars. She nave: meted anybackground Raise ether than what one w�uld nsrmally expact on anairplane. UEENA BURNETT noted that her husband usuaily flew first
class� Zn closing she noted that her husband was a fcrmex collegefootball player and * i�telliqent. if he ccncludad he was goingta die he wsuld not alt there, he weuld take autism.
THOMAS EDWARD BURNETT, date of birth F 29, 1963, was the
Chief Gperating Qfficer for Thorates Ccrporatlcn, 6835 Stunaridge
Erive, Pleasantan, California §458S, {$25} ?35~U155.
FEMD2 Raw. {Q16-Q5}
A�!92 ..
W1?
. FEDERAL SUREAL! OF iN�v"EST'£GAT]0N
Daze of iranscnptiun 1 _.~' 2 D 1
-I jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj W
W-35
csntacted telephcnicallv by the interviewing Special Aqent.- After_~ � 1 � v � �R + A +nbeimc advised of the idéqfil" at tna interviewlng @§ec1al �San; and @ a
»nature of the interview,C:::i]provided tha fmllawing information:V [::::]was a telecommunications officer at tha Sagartmem:.o§
Y Fublic Safety, 43 NorthV§enns lvania Avenue, Greensburqi Eennsylvania,_15601, �C.E&lephC"»r1@. nu12xber n3c;éi92,'-3gIJ§1_r; sfam¬;:fg&3_n=;jy Vtelephone call on the cell phone line at ap§ruximately 9:5? a.m. anG§£11!2GSl. The calls: identified himself as_ED WHAR? E§hdneti$}, @-passenger on United Airlines flight number 93 beund from Newark Mew »Jen�ey ts San Franciscs, Califcrnia. The airplane was a ?5?. [i:::::]believed WHRRT stated that the plans was lcaded with nume:o@spassengers; »
WHART, who was locked in the bathraom. stated thatVthe -nassengers needed hel§.immediately. He repeate§ several times that the
§Lana.wa3 being hijacked __/�
-V ~The duration 0f the *e e hens call was lesé than five minutes
92 befare the lina disconnecta�. believed the authenticity sf thetelephone call becau Q 1* W9 92 * . me nf vaice�, WEAR? ldentifiad his
cell ph$ne number aa
Inyes�g&uan nu Q §
File?!» 2¬5Av*NY-2$Q35U-S�ii
by $A %
V F.� il 7E7.§EF%'V%.?�T�§.i%�§�VI .5} 3? i',V ?Y�J?.=
§¬ I 5.? KT Y.-.92R?li5IF � ~ _
iI~§IC£'§.1 l Z ~ i 5§=" $3 ii E� ii =3 3 ;"1E�§~.iEi51
V�i Hi Charleroi, Pennsylvania . {teleghonicaily�
Dan: dmslnczd Q �E! {V 1 I XV 2 Q f.V
RE Q.
EF$§�3§1QE £�§T§i�E% V .l'*3lF1'R1?§'3l§§ I3" UNEYY.iil§'§3�§L_¥".E_ETf§1= I -
il="§§�§.I $4T,3i:;~�§5$5>.§§i-�l3?F3<�3�§§iI§
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» The follmwing pertains ta lead control number
an'hTu
15?.
the interviewing Agen"
was advised of the identitv ci' -4
and the purpnsa of the interviaw, _
A Gm Sept;er�r£t:~er' 11; 2001, Lmgaam szmsncoiss ;iAuaEr:§,[:IW U it was originally scheduled ts fly on aLciniit@@;~Ti::;1n@s£T.�1g~aitlgav-mg Newaxk, New Jersey at a.m. ' VEastern Standaxd Time ta San Francisco, California.[::::::::::::::J
E:::::::::::::]called him at his zesidence on twa occasimns during themorning sf Septembex ll,-2891, and left messages an the answeringmachine, which were stczsd di§itally_ [::::3did nit * i @ " -~eperscnaily because he was asleep at his reaidencer hewsuid play the messagas fQr.the Agents: hawever, the massages wgre s0
' personal in their
'1l3w1'1
substance that he was exqremeiy
orivacy ans did ne* want 2*
concerned abcut his
. L ', � J{�_; ; vni� Q racardings ts b§92made public. giayed the twm convarsaticns. ' �
' M 41 . � .,., . � �in* Thu iirstiméssage wa5'ieIt ag approximately 4:»u a.m.,
Pacific Standard-Time prim: to bmarding United Airlina {UAE F11message was that sh� arrived at the aixgart eaxlierV 93. LAUREN�S
than expectedratuxn to San Francisco eazly.
� The
apgreximately 6:00 a.m.;LAUREN owned a cellular
telephgne she was using.
prnblems on the fiight Flight 933
everything was alright. He: voice
audible background noises. LAUREN toldV message-that aha loved him. LAU&EN aisc
family tha: she loved them. LAUREN than
O§/llf2UGl San Rafaei, SA
255D~N¥~28G350~
and was able ts get on HA Flight 93, enabling her ts
second message was left on the answering machine at
Facific Standard Time. L:__ *1telephone but he was �at sure which cellular
LRUREm'S_message indicatedbut she reassured
was var� salm and
that there werehim that - V
there were no
2.65-11>-m"~ f
call ended. �,
V In LAUREN*S second message, there was no manticn sf a 92 _
hijacking, any descriptive infosmatiun about the hijackers ar weaponsused.� » K " "Y � ~ '
' [:::i:::::::::] hé wantad ta help the invastiqation but atthis time he did not want the FBI to racaxd tha digital messages
be"ause he wanted ts talk ta LAUREw'S xelatives concarnin" rivac'R _ _ _ BP Y
issues. i �he would recmrd the messages to preservethem é�� Qhé� �é §é�i§é� is turn th$m Qvei E3 tha authQiiti&$-
265*./mw"~222sz1 - � 92
265-B~HQ~13'481D1-265A~7:92FY-2803S0~H92F
' B} }":bjg . V . > - _
On. September ~12, 2391, at apprm_cima1'e1y 12:53 am, �MFG received� in�fomxati<m_fr0n1»the San
1I§ra.nn§sc<:92~Fia_id Of�ce mgairding telephone cal :1 fmm United Airiines .F'!igh.%s" 93 and U5.One DC mermpoii1an_area teiepiwne mxnxher was -identi�ed. V - _
Submibér iI*@fbl=Y1"1@1*i<>I1 {mm Wlfizv� YH¢<>rP9r@@<i1j§@?s@§@F¢?$§w¥i¥fx@?in¢ii§§¢¢¢A??th§¢?W V
, teiephgge nwnixi suhswrlbvsd to] jjjj %A jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj5 iwas neqaiive.� -.
HONOR };.:L1iZ."&E}ZTI~1 A , oma oar 1- g ,
I appraxinzat�iy moo am can Scptemher 1;, m1. Irnmediate�y my mg t@1@p11@-ailed 911. Shortly therea�er, She was interviewed by S
~ and S». from "LE Bahimora Pieid O�ics. V 7 Q V
' -:3 ta-ii� niche interview ma @n Saptexnber 12,3001, have menB 2
dscum�ntad an an �FD�3 D2 . � L _
" L il'=�3~FT . ,<�92>39292 »92 n1�..Y9231�liI*'
1=$:"?I§ i - l S I36 .§�.¬ QBYSE _.-"?3.§z?§,1-�
Rm.#3§-13 j V W 92 onnooums
92 �n ¢@r11b@r 12»1�@@& WP�? 32%-ms QQma�i�<1I§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§§Q ???? jjjjjjjj ". at the afommantioned address� dvis%'d. that sl1ell'=3Qeived a call from
w ~ * W � {NICE fr b d Ulft�d Airiin�� Fli ht 93 Eat
REQ?
F53-3&1 Rev. l{3~6~95!
J,
FEBERAL BUREAU OF lNVE$TIGAT¥ON
Date uf srmscxipzion
£3.� .-;,-._'3 t a
99fl2?2G0i
fwééméé�¬é§Eé�Wfé§éE§i�§�telemhmne call raceivad from
11, EGG1, to her residen";duiing the interview was}adviaed of tha identities of
the ;ntervi§w,£::::::]v@lunt
[:::::::]rE@�ivFdatElE§h@n@¢�lljaY a@Qr@XiWf Q�H5 92�»?
Septembdate sf
"93, andminutes
erhistn!sf
I !�1?Q
r m
é�7RiEf6�é���"an SeptemberWW Elsa present
After bginq "i�éWi�£é§§iéQ£�§Wé§é&£§Wé§
arily provided the fnllswi
_jHsN@s ELIZA
id that t
persena _convers
[:::::::] "they're going inttelephone call terminated.pertinent inicrmatian regard
, -
tm��h WAZNZG was anaard United
e flight had been hijackedvatlen regarding her fate; HOQ the cnckpit." Immediately
HGNGR WAISKO did not mraviding hijackess. ~
. .~.4_:,,92 -�*~,N*,r~: rwx f-- r {.;;�.,:._,..
I H
d.the natuta Q5
ng'informatiQn:
ately lS:OGam an
.EET�_W&i�IQ,Aixlines Flight
After several
MGR WAINIG tmld
tneseafter, the
e any Qther
FE'1~362{R=:~»,. u.m~9s!
. G. i H
FEDEEmJ.BUREAU owxmvsswusawuom j�n
.-
Lead Control Number C346
�Base uf trunscsipnon .
PHILIEWWWWWWWWWG. saamsaawd "IIIiiiiiiffiifiiiiififii1Q§Q§Q§iQQQW employed
�éé�éW§T1b¬?fé¬W§IS§*Ei:wgys,[
' interviewed by SSRAI Iané SA] I 1at his rasidsnce. After being
*.e l� erviawing agents, and the nature ofadvised of V tha identities of
the interview, BR&DSHAW
pravided ths fcllmwing informatian cenaerning his t&le§hcna 'conversation with his now d¬C&asad wife
- BRADSHAW advised that Q3 September ll, 29$
BRADSHAW,time af 9was aboarn United F;ight 9: as a
:39 a.m. tn l@:QU a.m.. SRADSHAW rscaived
while~aboa:d United Flight 93.
1, his wife, SANBRA
stawmrdess. Between thea telachone call "
fram her at their re5idsnce| .WWWWWi:WWWW WWWWWWWWWWWI S�����askad her husband if He was awareBRADSHAW fwmwmw
BRADSHAW
-BRADSHAW
- SANDRA BRADSHAW informed has
were-on tha airplane. All were sitting atposseséed knives. SAN§RA was able towas sitting at the back,of first classfrem behind and described him as being a
-skin, whQ leaked I�l�mi�. SANDRA also
hijackers haa glaced red bands anthe airplane.� BRADSHAW statad he to0k_hisbands ta mean red bandannas. .
. SANBRA and 27 passangers were at" while she was cailing her husband. Suring
airnlane crew was still in the cmckpit and
responded he was watching televisionthan advised her airplana had alas been hijacked.
husband
Qbser- She mbservad this individual
littleinfarmed
their heads and we:e_at the front Qf
of what was going on.and was aware. SANDRA
_that three hijackers_fr@n§ cf the plane and
one of the hijack§rs whothe
Va
guy with light dazkher husband the
wife's description of red
the bégk o the airplaneha: call, ANDRA'assumed thein cantrul, howaver, the V
three hijackers wexe also at the front sf the plane. 5ANDRA's viaw was�obstructed by the fi:5C_clas3 curzain, which prevented ha: from cieaxiyseeing all the hijackers. SANSRA infcrmedat the back oi the slang were discussing haw to ave:
FD�3G2a [R§92*'. 10-6-95!
iv 6
3*: -� i.
255��CE� -�
C�ntixiuatiim <:fFD-331 OF l i _ X _ On , Page 2�? H W
lavatories, pitch it the hijackers and jump them. 3A�®RA than -informed her husband at everyone was running to first class and she
v,�- PK - K I �M. _..; T, J1had to go. At this 2 oANORA huni up ano 3R�BSHAw never heard from, �
his wife again. ' _ "
- BRADSHAW believes SANDRA was calling him fzom a STE_teleghona- which was mounted on the hack of an airplane seat.v The connection was�
not good, and thus BRAUSHAW could not hear any background Conversaiions0: noise. Mostly, BR��SHAw heard air noise. BRADSHAW estimated toecall from SANDRA lasted five to ten minutas in length, and inoluded �discussions between them.ab0ut their family. Buying * convorsation,SA§DRA.also mentioned the plane had turned back and ' were currentlylocated ovor a big rivar. V .
' Following his ccnvarsation with his wife, ERA5SHAw_ V Vimmediazely called United Aixlines in Newark, New Jersey, and in�ormad
onversation w 1 Lag-� BR§DSHAW"also spoke tothem of his c- . »x� . -� Rio <�.@. �Q�,
. FBI Chicago Special Agent {phonetic}.
' BRADSHAW expressed a willingness to meet with the FEE againif the need arose. �
l
ALL-X§F$¥�$TI&§ $§§TAI§£D
EEREIE I3 UNCL§§S1FIEB .
Reference Lead Central Numbe: SEASE
�E £E~l4~3&�� 5?��93E% AU$§B$�f§P�§?HH
I56
-J» 92,
.9/llf�l
place Qf_empl@ymen:,
Intexnatianal Airpnrtadvised of the identi
the intarview, he 9:0
Aircraft �aintenance
Qn 9fllfGl at apprmximately E
> -Controller, tack :-w
4:�924.unidentiiiad female flight &%tS�@&�t~G
raceived Vwas
attendantsaid thatwhich was
far enly a couple.of minutes.two male hijackers whm had kn
in the fiK$t class sectian sf
:4U &
ontroUALOn tTha
ivesthe
jjjjjjj 1 wasSnited Airlines UAL!, San
, telephana number ¬5Of53%~S4Q9. Aftéf �eimgty sf tha-interviewing agsgts and tha nature ofvid&d the f0llQwing infmrmation: �
intarviewed at
rancisca .
m,E:::::j an UAL Systeml~@f a phane call by an
flight 93 initiallyhe phone with thefemale flight attendantwere onbaard, one of
plane and the sther was
pbssibly in-the cuckpit, The first class section was secu:ad,�nc ~.passengers were able ta leave Qr gain entxance to the first classseating area. _ '
provided a hand written statement ts the V
interviewing age �ts, the statament reads as follows:
"I was � _called ovér to the STARFIX Beak at apprwximately -.064$ PST. STARFIX informed me a flight attendant was QR the line from
éFlight�93
flight attendant
the flight stati
fiiqht attendantcondition Qf
and it
the'1!-' V
last contact. �
of Airphcne, .tt1I+ � , ~ 1
Airphsnex At ?: " J, in
At aopzaximately .
was being hi~jacked. I tack ever the call and the .
reported two man with knives are cnbsard. Que man inan'and Qne man at first class. One man attacked a
but nc gassengers or cxew were hurt. I asked the�ii�i�f�, aha said 5 few small divas but GK. Then Ev
am,| Irecagvgg infggggtiqp fr0m_
l----~ """""""""""""""""""""""""""""""""""""""""""" ~~
.»~.~_
265�~NY~
% I: §/11/"Q1 V 2
� infarmati-c-xi; tl~1e:,ce were thv-:e�e males who have bcmbs, knives, an-:1at present no injuries. At'§his time GAL Flight §3 was flying overEennsylvania and the hijackegs had taken over ¬hE aircraft.[:::::]hadma fun-.h~sr icienzifiable infasrmation� to prlovivde on weapsns orexpiosivas used, ~ '
t
92
25;.
SQ? T I
. 9z11xo1_Reference L�ad Contrsl Number SFl62 ' '
Airpozt,
he grmvi
' $TARFI
intervie
92
cantastsand scar5%9l
wereinto in
aimremain a
- my shift
sa I than spake directly withWE malls
came_cc
specifié
aircraftinformati�fcrmat
9
2655-NY"
éiéééméf
identity
X Technician-receivad a call throng
from a female flight attendant of Unitad
Aircraft 5é91. The unidentified femal& fl
C::::::::]tha* the glane haa been hiiackeattendant to remain calm and that cnay we
. She said that the plane was being hi�jacked. �ne
| Lwas interviawed at his x1Wé�plb§mé�t]W��ité�"§ifE1�éé}WSé�W.ranciscs Internatisnal
telaphnne number 65Gf634*5éGG, After being advised of theof th§ interviéwing agents and the nature of the interview,
dad th@ Eollawing ihfocmaticnz '
IE. pa�ific time, l an the STARFEX phane systemAi:linas GAL} Slight 93,ight attendant tsl� 5 V
d.[::::::::]tcid the Flightre-aware cf the situation.
Dn Qfllf�l shartly after 6:G0 a
[:::::::::]pravided a hand writtwing aqants, the statement reads
an statement to the
as fellows:
STARFIX station, I was
he spoke ta me in a hurried
was on Flight 33, Aircraft
hi~jackerswe had run
_ Y tald her is
Qinq to trans�er her call directly ta
me shmwed bu$y on the manitor sateen;
the ?S? controller acruas the divider._
"While answering calls f��m thedvby a �emale flight attenéant. Sed vuicem I was iniermed tha: she
ck. I inf&rm¬d he: thaté
awana mi her situation.deeQthe cabin an� Flight
ilar prmblems and war
n the_line and I was
manager. His phone 1
were able to cantaat a manager whm then
tack aver the call to Flight 93. All
where the hi~jackers were an the
was flying, were than taken. Thisectly to the crisis center. All�
he people monitmring the events."
d acrsss zha zoom and
the STARFIX table. He
informatiun regardingand how the aircraft
ion was than taken di:
icn was passad an tc-E
~
>,, �C
265£¥~i~¥Y� ~31?
- vr&s the vnzanager who had taken ever t-i'1& phonemall fram the f.�u3_gl"1ii ,a�§:ten'dant of UM. Flight Infc-.1:ma@:;i<3nwas Iraceiveeti that everycme was removeci from first slaas seatin an-zithat the hgjackers had Smives-and were in the c,o'c1<;v;:~i.t. hadno fu:ther>id.entifi'able inf<:>1fmatior1 Cn�f"�;<&Y&<E�:pi3~f£3'LlS~�&fIi. �
Pu-ms .21:-.»é.� IQ~6~'§*5_�;
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FEDERAL Bel-u:M.r 0;? mv1Es'r1<;m?10w � ~
_ Date uf mmscripziua U $3!"
_ _ Iyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy I was telaphonisally�contact:d at his.place of Qmplayment, Westmereland County, Pennsylvania, Departmenc QFEubLig Safety. %@ Ngrth E%nnsylzaria Avenue, Greensburq» PA;E::::::ii:]
Aftar beihgla�vised cf the identity Qf the intasviawing Agentand the natuza of the interview,[::::::]§:@videdqthe fQ1L@wing�infarmatiana - I�, ' � ' _
�e is curxantly &mplcyad[:::::::::::::;Jwith Chg ~ _westmoreland County, Pennsylvania, uepartmsnt at *ublic-Safety, at theWestmoreland County §ll Center, and has been emplsyad at the uepartmentmi Public Sa�&ty fur the paSt ten years. - _ - V
On Tuasday, September ll, '1'? ,,,, ,n§Wua5;§nWdu;yWa£ ,,,,,,,,,,,,,,,,,,,,,,,,,,,,, N Ya vzmximately 9:58 a.m�, along with WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWIE§E::::::1- At that time, individua Q é�§§6§é§�E�é£éWQéfé Qé�é�i�é theevents surrounding the Wmrld Trada Canter disaster-on nalevisisn, L
- é� At approximately §:S3 a;m.,[:l:]answerad a call that came inon Line L163, �nish is a Lina at the Emergency Centar for incom;nq"cel$ph0ne>calls@ _ _ ' V
> @* attention was directed ta the call answered[:::::::]whenhe heard[:%ii]$tat@, "You are what hijacked?" At that polnt LR time,he imm&niataly picked u§ on anmtha: phone at the Center referred to asa "s§y phone" at whiCh time he haagg aémale calla; whm imentified �
V himself as ED WART,LWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWIspeaking. Thein¢ividual, was ids�fifié�w�i�éélfWééWW§§T]*QééW£51kinq in a low�conevaice ya: in listening to him his voice was one filled with terrpr.
Tha calla: advised hysterically that ha'was leaked in thebathsmom of United"FLight #93, a 75? jet with lets af passengezs, whichwas an route to �Pv A'@cc tram Newark. He heard the caller xegeac
� severai timas to that the aircraf: was being hijacxed, that he
believed the aircraft was qsing down, and zhat same sort mf expiesian
' V� E'IifE§§"Ys�>I§>§;�F.§i"
� i�£'§:Ii1-�-�i.EI.L'.E-3' iii f='.iEi�§T'i_£&I§f5.i�E".i'.EI1I>
V - maws l2~i&�E§��=§? sua$@ &U�£�A�§�?B/?H$
lnve9tiga%iunam @s,r12;/=31 at PiT'rsBsa@H, ea � talephcmic-alLly§
F%# 265D~NY*28D3SQ~302 ;_vv -§m¢&wmd~D9fl§fOl
92~~~w
RE
Cnnlismatinn szfi�
¥"B~3¬:1a R:v. w~&~§§}
365D*NY*28G35@~302
92 J92.>_
{{{{{{{{{{{{{{ 7' 92 {{{{{{{ 7' ,0�
had occurred abaard the aizcxaft. The
white 3mQke scmewherethere was
' Quring the converaation he
E;:::1 male caller did net indicat-ront or zear bathrmsm of the aircraft
the
the numbe: of hijackars onThe calla:
hijacket�sbombs otne
abaard the aixcrait.
Tha cell phcne call receivad frgm the indi"'��'¥' d h��* T� 3 BE WRQm � " � sta*ic hutl-C1eLiLl;-l� _-l-Y.x»92~@ée-».L- 5' .~ ¢.';'-1.; � . ' - L. , >. .
itself was_constant in that he caulé near it V
r than thm fact that neV
plane.the
wha
male caller also.stated that
d betwaen the male caller and
ather ha was laqated-in the
no: did he say anythingbeard the ilight, their-race, 0: tr
mass nm statements ragarding any weapens that the! had in their §cssessicn and made nu statement regarding-any
d heard some sort cf exalosien- _!_
�it . .
SEEK.
e sail
transnixed.
Based w.�*1»* he as he immediately goi eff si aha ,hsnend �wised the � ..Z Q 'é* i vv.I -,.� �Ei:;:%:::] Qf the gacts angltgat the air�raft was pQ$$ibly going dawn.
Qtxar ln�ividuals located in the Emergancy 911 Santa: were instxuctedw _H 4* , 2': F. Q _. +»�.."§'
q ~13» he d ppresent a* tne_t me, L��ntlfled as[::::]
"I'- ~ '"F' "**� e P§3...n a�d -..h@: =.BI, §1.92zd_h-.- no-¥1f;wvdV Wegtmoxeland County 911, of what was transplxlng
advi$ed that at appraxi�ately the same time as the Gallphcne call was received, the Westmoreland Counzv Y P ~# W r»"@'ved atelephone aali frmm an individual identified as wharesides in Acme, PA, {Mt. Pleasant Township!. advisad that�hm
the plane was ba�king lefthe was lccated, and the paCounty 911 Center was nsti
going_dQwn.
an§ right. Eased anan cf flight indicatedfie: ~* such, a"� that
had Qbsérve� a large plane heading in a northeast d'r rtinnwhe*
by£"ll_�CC3f1§¢'C
and that
advised*1
_5nmers@t
might be
1 """"""""" '1
§D~302 Rev i�~5"95}
.1. » I
FEDERAL BUREAU OF INYESTTGATION
Date at� Lrmlsmipciun G 5*/'1 5: 1' 2 9 '3 1
F ii was intesviewedtelephonicafly. After being advi$&u~Qi the identity of theinterviewing agent and the nature af the interview, he prcvidedthe following infsrmatianz V , �
éd by thebe gead time for agen ta interview] if i I
� � �,1 mack> ab<>ut JQsE:;1.>%i DELUCA. | jjjj jjjjjjjjjjjjjjjjjjjjjjjjjj i �§:;an;:ec. in ca "* ]D;Q�*gQ,Qg.9f1§§QT Q9 g�g qp Q time which was tonvanient for .
�placing J-GSEPH DEL§.§¬2l.�sI&lfS in OId¬§~ ' V
_§92_I.,T, I1ijQ�.Y.=�=1�E}�~�.1�§�>?=.�.E�?~,�.331%� £'i§§3E§'�§� .=�¢~.T.15i3,?13".l~�Z'I§¬§{l?fI§§' �LT§~I'E'E¢.§=u'§3?i�£�.'}?'lvi�."-§> - -
iJ£�>'§�i:I E<�13EZ¥1§ §¥5.F'I,92�§J:=§&§:§_ii§i5�l§;:'�§§'iE§
lmwwmwnm G§!l3!Gl at Greenwsod Lake, NY -lephonically!
Fik.-V if '2 5 §A--N11�-~ Dm c*.icr.a.92ed
by AS?-1:] * %
' is do� <: -H; c in: nséthzzr rusommcadalions nar conciusi�n� mi� zhc FBI. It is me property Q5 ah»: F81 and is kmvzd - � ~r ~, v� VRib� �$53 15� §»�%;5@A 3;; 1 Q0 x E _ - §5§�3°a§3�1-71
255n4mY~2s035n-sF-
BSfmly
This peztains t
. FF�. ~ �I
U
¢i,FFANCI5Q»
&$i; H
�n»: """ ":2: ~__::::::: ''''''''
, 1 - hTc
' .?>.'i'..?_- 11?I=§l~�£'3;F¬1�?�92""Y�'ii =.'Ii'1=i¬3�R-:�3�H§§T1'3 '
U§92,E�.'TL'.§=b1iI§5I§.'~�I"'i"§.§ i - '
Yi'3§i~T§".' .3.E'i.T§L5:?é�:5§=�il§�§§E;'Y§3E' '
cl numbe: '
o léad ;'Q,f - -
nvestigatimn was conducted by gal Agenttember 1%, 2881: i _
?�lf
had deciaed to allow the
.:scérdE:::::::::]{LAURENmachine, whichAmerican Airli
~:red on
Flight 9
�- ,,,,,,, M �:4-*-i � '
iiiii iii$$[lI;l;;;;;;;;;1P§l¢@¥Q§@@irrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr 1'19
Faderai Bureau _ gnveatigation {F51} ta
GRAMUCQLASE » ~qa an hi" answering
Eeptember ll, G1, whili"she traveled an3 irom Newark to 5§§W§;§§gi§g@.. Th? �erson
tnat nswerad
1161C 1. eaagnewfslwili i Z� "�é 6i& 56% �é�l E6 éééék �b f�é FEET" Si WWWWWWé�%iéé�
"
&DQU� t.e reason why he was calling. £;::]tmok SA. telephone number and'p:omised a turn sail. ' 'IE
%&Qns�tl§ "he"eaite*,
from
i,,,,,,i;;iQ,1,5,,i,,i;,:,,§Q1WWWWWL§§§Eiwed 8 t@l@@h@�@ Call 1' A1 ILAUREN GRANDCGLAS. " �
m&ntiQn&d that becausa]
@835
Q_ .
"newspaper article is attached i:o7_thi.s insert.
2.
Rag� #25-13 un<mn~o%1':s~ ,,,;,;;;;;;;;;::_ 1 ,,,,,,,,, ,,_:;~."*"
, !*
L�: *3
b?c'
� UQKZS/2361
The follewing pextains ta lead cwntrol number SF 3442.
jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj iI 6 �was advised of the identity of
the l�t$ZViEWi�g Agent and the purpose of tha innezview.
YWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW1
_ The fdllmwing infarmatiun pertains ta[:::::::;::::::;]LAUREN GRANECULAS, who was killed in the crash sf United Airlines
Flight 93 on September ll, 2091
True Name:
Maiden Name:
Date cf Birth:
Emcial Security:
Last Knewn Address:
Telephone Number:
.Addresses Outsideof th& United States:
Occupation:
Security Clearances:
Military Service:
;
LAUREN ANN GRANSCGLAS
LAUREN ANN CATUZZI
August 31, l§E3
024~44~B807
I I1:]
NoneA
Marketing Department at GaodHousekeeping Magazine, SanEranciscm; Califarnia. ~
N'OI�!& '
15% ORE " .1�£�£1-3?§i§.�Qi-I F'}'lU.I.1 Z~ .¥.1i:ii'3P'.?f.§ E33?�
8%/25f2DU1 San Rafael, CA
265A~N¥�2803$0~3G2 _
%$§@@ia1 Agentfiiiiiiiiiiiiilmlv
'e§;2s/znoz
£393 1:1 <5� §.{'L?'=Zi §:? K K? r" �ff§�>�&é'
Rm. #3543 @f,92�§} ;%*30é@ eooooozvz
265A~NY~280350~3G2
92 I '
I
Luggage Inrcrmation:
Method cf Payment: V
Last Cantata:
Ethnicity:
Pertaining tanext cf Kin:
Address:
Telephane Nam
Secmnd Home:
Reassn For Travel:
bér
pnnuuuunInnnuIn_II�HH----"*"*_"""��������" " "�� ;1W� """""" "
2 J
Traveled from San Francisco to
Newark, New Jersey to attend�
grandmother's funeral. Flightwas the return trip to the BayArea. � '
Que Green duffle bag ECar:y~on �
item? - _
�ne purae
Credit Card
LAEREN GRA?%C%L%? left a massageon te;eph0neanswering machine at _ '
apprmximataly ¬:00'a.m.{ Pa�ificStandard Time on September ll,Z��l.
Qaucasian-
REQ. #35-41.3 099008273
�x
1 6}
. n <�
265A-N'I'-23 5350 -302
3
R1-IQ. #35-"13 Qm�m-002';4-
-4-
. 1:-D-é£922{Rev�. :0-sss; %L #352, e
; � V - gggqv FEUERAL BUREAU OF LVV'EST!Q,%TIUW V jmf�
' . � QFU ~
.§*IT§§lPfI'1I.[_ZG §§..�§ .�:l5.5!.Y_i.,.:'1._:�IE';§.�i�. §"§�.§fj_1= V 92
�§»'.§'»T1".- 1.3-�l92"l-��§;i3=I3il3 El? 5lIi§5S~�l V.-"LU�=Q fE�=£�>1=§;-"i�II5�,�i§,�"3:�Z~�5,:3 - 133% Q5 u.mm_§pmm_ Q 9 II 1 1 if Q Q Q 1
. 4* Q _ * B _' . n -@;~er ll ~2QU1;Tat,spp:oximatsly'8:¬5'�M� S�ecial ' -
Agent?» ism recxeived Va telePhc>ne Cl.B.ll fm:|em�lQved by JYL-EL. Q L, 4'Q9~Butte:fisld Re§$@ Oak Ereck; Issxnols,
E::E::jthereafter provided the fsllswing informatisn: _ 1 F
- O
-» s¬ was relaying infermatisn from GTE AiRFONEemployee, whs was eurrently talking te*a passenger on 'UNITED A; ssssm £~n "lqht 93, which had left Newark, New Jersey atS:U@ AM sad was ££§V$li�g ts San Francisco, Ealifexnia. This passengeridentified himself as TUBE BEAMER from Cranberry, New Jersey and he�r0?d
I
_~.@ E;;;::::;;I�s flight hsd.been hijacked by three Rzab individuals.' Tee Q� me l�$iVi�U&lE weze described by EEAMER as having knives, ans
the third had'a bomb strapped to him_* SEAMER was apparently sittingnext ts e �light attendant, whe was relaying infermstion to'BEAMER.
[:::::]£urther advised that essmse stated use hijseker seemed ts beaware sf the fa�� that he was en the telephone, hut shat they did net
A seem ts care. . _ , s*~
- >' advised his office was trying ts patch BEAMER�s phenecall ta SA *PTE AIRF�NE,empleyees could net accomplish thistask immedlsse y; isrther advised his Qjjise egg QQ;W@§Y§Wth@cs=sbil;t" ts record BEAMER�s'cenversetiQnF_ ithen
E::E::::::i:::::::]*4ss no longer talking-to BEAMER, and~that it appearedts he: that BEAMEE,mex_h§Es sAssss see seems es Q feat er in the�magazine packet. Llqmfthat she scald nothear any discernib s*e@ses&sse1ens ii see sseeqssuns. . V
�- A3 9:83 AM,E::::::::::::]he belie'e �Pee� ? me call.hadA � 'd* *' ' � * Eh� L311 hadbeen diseennscted. s; was at phl$ time aha; ~ " - V
been received at GEE AlRFGNE�s Dek Break, IlliROl$vOffiCE via a cellrelay near Pittsbsrghf Pennsylvania. . V _ " e V
see At ; AM,£:::::]sdvise the call had net discsnnected, andthe phone might be in the sest packet. V
LAt approximately §:l5 AM,[:::::::::::::]he was puttingon.the phene, and that s Qsteh of EEAMER�s phene cell ts SA�
" sad �"� " � � ��§ EEAM£P's ca�1¢wss r y "A '- - ~ ~ ;-i~�s¢�; W ; s e psxty line call= ensued, in which WmWWWWWmWWWWWWWWWWW oI the NQW YORK STATE PQLICE,
mWm$Mmmi 1lf2UDl e Chicago, Illinois ftelephonically}
�h� 2655~NY~2%U35Q L Qwumwme U
1*§>~2<m gm. r.<:@s~.s1-5}
255m-xY+2ao35o ' b@}~.'Y."
Cwsntinuatiunof�i-3Q2c~f� � ,f3n @=§fll¢"2UQl 2 .
�advised he was curtentiy on-the shone with whsm he believed.was theF����"�"�"�"��i £ t� 91* �k "" P � P v * REF ~""P ["""""""�""""""]�Q� 3a.; Lgn; vb gasse�ge� �E £1.C@ig§,advis&d[ {was relaying informatimncurrently obtaining from GLXCK. GLICK, accaxdinq todescribed ggg sf three hijackers.as having a red b x whi"h w"' _described-aé a bemb, and.th@ ~*- »~ h~ k ives. [:i:::::i:I:�f:]alsostated hé was told by GLIEK[::j%fi�::if::f�]that the passengers had"desided to rush pg? hijackezs. - V
I v§;:::;%;:]6Skgd BEQMER the lo�ation and qumher Qf passangers;EEAMER rep lé� c»ere were In §assengers in the frsnt.Qf the plane, 2?passengers in the back, and 5 flight attendants. EEAMEE had alsmstated he believed the plane had changed CQUESE.� BEAMER alsn advisedone cr all of the hijackers h 4 .ntered the cocknit, lacked the dear;an�.pulled�Fhe curiain. E:i:i?7fi:::::]advise�.some screams were * P__ __ uéénd
srsm GLZQK�s phnne and than things be�ama qqite. BEAMER was n@'1anger� heard frmm, b�t[::f::::::]IEpQIt no ngise other what appaazed [email protected]@ ~
baskurmund noise V -
" ¥ �fa;£§§:§@�ta¢twi£h$1I¢KnQf BEAMER was rep@rt§d¢'&nd at-9;36 AM, bqtnx_:_:_:_:_:_:_:_:_:_:_:_:_$_h hath stated they last the�phQne 93113. - _ '_ _ *
' ~ 1 The fullowing individuala�can be Qnntacted at the halmw _listed numbers: - . ' .
PU-392 {Ram w-s-~25;
.>.
3§4%
»
92
»»1~- * " h�
' ' _ . b7Q
FEJJERAL BUREAU OF LNVE$'1�XGAT.l¬1N
_ Esta of iramnrija�ea '
1~.'c92
if �
jjjj ��WWWW?WWWWNWWWWWWWWWHWWWWWMWWWWWWWWWWI was aévised of Ehe identity mithe interviewing agent and tha purpose of tbs interview. E:::::]tha�_prsvided thgwicllawinq informatimnz ~� '
1 � Customer $§rvice represéniative task anairphone call thlaumorninq frem>TGBD EEAMER,�ano W * *v "F ==
Fli�ht §3. Tne~¢a1 1 was than turned ever to her W
WWWWWWWWWWWWWWWWWW ]t@ok noteé oi�EReiréé�§é�ééEi6�§[*Q§§5
[:1 @is@ WPQto the inE$fVig§;§§ agent. D
number. This printout was al
hd
_ 2: �.4Q pL;nt
so turned over to the interviewi
, together S��éé�é�ééUnited Airlines {HA1 ilightsimfoxmation was derfirst campilsd allthe flights in questhe spreadsheets.
Each call
secmnd and thir
first page. 'Tha"CALL DIAL TIME�
@rigiEatin§Vualldialed from the�COUNTRY DIAL N�� ,Q�é colu�n "c�srmms
call. EF that
card is listed
1 the
£15.�
?SCF_CARD ID," The»tha callers� name ;
Under the page oneanswer and the numb
�f t�at parson i
�WWWWWWWWWWWWWW_1Netwa§k GperatiEéwéé�féi�i��méiIW*héW6éIlular calls made
53 and L f�on tcday�s date, vTheived frnm GTE A£IS,.their billing system.the calls originating from_UA ?5?s.� The Ctien wexe then extracted and listed separa
seperata row} The idfnrmatQ_the correspondinqvcai
is listed an ad pages relatas
times listed under.the page one cnlamne believed to be mated in the time zone sf
rd time �- telgshaae vumeastarn stan�a -� J~. TRP ~ w 17 ',*¢phsne a§s noted under the page one columns
�NPR CITY comm", "wax", and �PHONE LENE,�R RQLE BIL� denntes the methad cf payment
columHVsho§G the word "CARD," the ccrreapendingignt columns to the right, under the head1ngA
were turnad aver E0 the interviewing agent.out a summazy ct the events, which was turned ova
using one sf the BEAMER cmnversations,scxaen" to dscument BEAMER�S credit caxd
ng�agent.
ans, putfrwm
Theyails-frmm. '1 ite+y CT}.
tion an
Gn.thE
the
E1� S
The wagfor the
Q C.-�TE�.dit
mane ans column CCS.NAMEllCHR{9SlCCE.NA danstess already in their billing System.
celumn "AN$�ER*5TATUS", the.number Q indicates no"E
&r lvingicates the cal; was answered.
§RL £K§$RHAT§&§ CH§T§IHE§
����ik :3 UMELASEIEESB
E§,&T.¬ v§.§i~:.E,<=i,~-Bil? �: .'£'92f�=� £§E�33lT:f=�% .-E-'{iT.?i.'Iv,=�E.-R353
mwmwmnw §f11f2001 M Qakbrack, IL" '
File #1
* *2BU35U
" ' Dntadicmwd Qfl '
I .92FD-b�ia Rem NJ-ii-93!
-265A~NY~ s
'1311'! '1" QT
�pase cne cclumn heading "TERMINATIQN TYPE¢" the number 6 indicates anoimal termination and the number E indicates~an abnormal termination.Rn abnnrmal termination could be caused by a lass Qf signal, a Shatp -
- turn by the alrplane,.or the airplane mmvinq out of range. Under the§a§
� the s
was
� ' L Under thé page twe column heading "TERMI�ATIQN_REASON_CGDE_"number O indicates a normal tatminatimn. The numbar 22 indisates
E the number 24 indicates the credit card was dsniedtheinvalid data, whil.Under the page twocall was in Englis
fer cabin_distribaairplane. Usually
' Each airphane-handcolumn heading �TEassigned ts each ais phygically localists the mal1$ite
twa QQlumQ hea�inqwas transferred.t0
The page- _ ,
_ the cal;
- . ilk»:xnnervlewlng agent
� Microsoft Excel %?
A0
h, Tha page twe calumn'"DISTRIBUTEGN;UMIT" is short
teiminatéd an the ground�
column: �LES
E sue cagumn heading "TERMINATIQN DIRECTION", the number G indicatesall_was terminatad in the air and the numbar 1 indicates the call
GUAQEMI$3"p the number 1 indicates the
tion unit {CUB}. Most f5!s have two Cb�s per
=1-.4:n@'cBus�arat is cnnne
EMINAL UNIT"i
1�V
C!
5
0
Ephong. Thed frcm the
locatian fr
"NUM GE HAN
a diFfa§&nt
three columin second�
vided a §apas well as
.u~,,,,
a located in the rear sf the airplane.cted ts �ne sf the CDUs. vThe page twc
represents the particular unit numberE-lower the number, the faxther the unit
31- ~.--- 1"LLTZCUU. The page twc column heading
mm which the call nrig1nated.�TheDOFYQ" n�tes the number mf times a
vv �
page�call
C E
mDURA$ION� denGtes_then heading
er copy oi each spreadsheet to thea cmpy on a 3.5 inch diskette undar
F5452 Rev. 1�--S~~9S}-
.->..-a
�.---.92.� �Q:1-� '1 ~<
§¬*M
. ' 92_ � E
V i +w@~_ FEDERAL I-§UR£3A.U�{!I* I_NV?E1ST.l.GA�1�IQN k_,;;¢ ~ .
-� . . � g
Bat: of t1'a.:z_s:n"i§.-�rim D9 /I 2 2 5'2 Q Q1 �' 92
jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj � F.nd was advised of itg g
' . .~.L 1
_:~. ., =.
during tha hijackin . Cm O1 abaut E/14/u "� emp eyes,iPh@n§tic}, calls I I Vin h 12 m � n tbat Din lad rWWW.y;,{ t Q Wifar atic s Y� v' _r&ceived�infQrmati0n that,£WiWiWiWii�WWWWL3@�. _______ N ken to TGED BEANER
during _capy of a sy *'~isame in LA}.
�"5�GW.
anu naa
c�nversation at aconveraaticn with
time. Mr. EEAMER
was sitting next
* in ti st class. M
copiiot were lyin q an the flee: Q ie lrst class sectinn sf th¬aircrait pwssibly injured ur dead. Mr. BEAMER related that-there were
hijackers whose nationalities were unknnwn. .Qne hijacker alleged-to have a bomb device strapped.to hia waist by a red belt and remained �
first claas ssctimn of the aircraft while the ether two , * ~
V thres
in�the
hijackers entered.them.
back sf the blamemonitored by theq�lng up &nd=�ownBEAMER was malm thrcuqhmut this Qrdeal, his .-described thafgyrations of the plane. 'Mr. BEAMER asked _
the hiiackers wanted. He $uggeste� that oerhaps they .�wanted f5nSQm.Of mcneyid�rs. EEAMER believes that M1. BERMER thcught heif she knew what
Iavaitigatimx Km
HM? 265R*NY� � 5G~NK
bfW�héWi�¬éf�ié�i�gwé§é�E§Wé��W5§éW§�f§§S2 U�ithe interview. ..rovided the following infarmaticn regarding TODD BE».i s
e conversation with GTE Airfane Uperatar,[::::]elepimn;gur1ng i
�ram Newark in San Francisco: , " .
1 {iid mt wit:-; -1-vow .� < @~ 1 -1*
tha hijacking Of Flié�¬W§§3YW ,WWWWWWWWJE§§WQ§QY*d@d with a -¢»*� H t-ccnvarsatioiWWWW-wWW-,,,-,-,,,L;* *' of
remained calm.during their cmnversazion. Mr. BEAMER. - 1tc~a flight atten�ant during this ccnversation whe may
have prmvidad Mr. BEAMER with same cf the information about the eventsr r. BEAMER told that'the captain and -
�The hijackers were armed with knives. Tha hijacker�s closed thecurtain between first slassvand caach; Mr. BEAMER related that therewere ten pasS9nge:s in first class and twenty*saven passengers in the
q. L _
hijackers. Mr. BEAMER relayed that the §l3HQ was
the hijacking of United Airlines {HAL} Flight"
__ . � 1arranged to bpeak wltnv an V V
taped the cmnversation between herself and[:::]" Vagr&ed to p:?nid@ tbs FBI with a cmny uf tha] ;later date. .W__,_,_,_,,,_,_,_,_,_,_,_,_,_,_ithat her n
24:. BEAMEP. :.a;~;>¢ place at "814: a._n?.". <:e:1_t1:"a_1. standarsrl
the ceckpii cf the plane �ad closed the'dcQr�behind�
. Ehese in the rear cf the slams weza not beinq
and had turned Q: changed direcgion. Though Mr. L� vmire :aise* v~i* �Q
521;}, I§§!§§I=}?§iEsT1�£3192I =3 FIRE? '
iii- _-�I,-1§<»~1§;i:_'_¬{3§_I §_¬�{ §_{E_3j*_E;51='§ ,"{l_'3'C;*§;;R1;F;�{Z?§¬__?'?Z*§_E'$'_
92 2 a�sA~':§Y% 2>so35@�m<L i"? C
FD-3!§3.|1 Ram 1045-9�§}
' 1L>' 1,
Gsvntinm-rie.n~>f!~TD~3i*Z�0f l _____________________ V ,'3n-_§V ____ W », ,,?ag@
may be abla ts neqotiate with hijackers becauée of his sales� _892iPE.II'i.EnCE'. dial nof. give Mr.» ~ ,F~_MER an� _~i_nformati.~:mabout the other hljacki�q incidents, :@id[j::::::::::::]
-_ggg;g_g;5migmiiy'=nd requested she ;�nvev a wQ~naL mes5aqe to his Mr, t@1@ that he amzi some . AQEEéiW§éééE§§éf$iWe:e"wlanninq semethinq and he was gmlng t@'§la¢e the� �
- plwne jjjjjjjjjjjjj jjjjjjjjjj jjjjjjjjlshi� heard �Ar@ yen guys �read �" and *5 10 * » � � ' �� sfatémen� L&t's. §r_,~:_ V 7.; *_ "LE3-Zr ~ - V . 92._� ': V y _ � :1 �-
V tell!" tel ITGDEWEEEEEEIWZ __ stated» that shehaard screaming and than silence ab 7W§fL�Y*I�YW ���an the phane until she leatned that » � .. "L� . * .$=a "J. �
out �>00 d | |stayedF1;ght EQJ had vra hen V
j '
She believes Mr ; > triad to I f�@_t Mr. EEAMEB QlQ_EQ£l i�uring-�he hijacking to �é
WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWmwmwmwmwmwrflfjffffffj]stated thatYmki��w�i�wééil�léfw�élephsne number� pW q1<*@�h M * ceylular telephane
_ Veriz@n92cax:ier. � _ .
sta.te@i. that on am�/Q1armund 16:00 a.m. but when
BKAMER ma" have
92
�@-
�-1
92
1
'''''''''''''''''''''''''''''''''' �:�::~
N13 I[!~up1i|:..atic|n �Fees: are rhax gr-=1 Ln: 1121::-i"|::|"i F�.-mgr Iniurrnamcm �=�%11e:=tx92_92!
Page
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