2013 TOPCO
-
H0054
1
245
(Bozionelos and Kiamou, 2008)
(emotional labor) (Grandey, 2000; Hochschild, 1983)
(Grandey,
2003)
(Brotheridge and Grandey, 2002)
(Grandey, 2000)
(conservation of
resources) (Hobfall, 1989)
(Demerouti, Bakker, Nachreiner, & Schaufeli, 2001)
(Grandey, 2003)
(Rupp, McCance, Spencer, & Sonntag,
2008)
(Demerouti et al., 2001)
(Brotheridge and Lee, 2002)
2
()
(2012) (Grandey, 2003) (
2005) (Chau, Dahling, Levy, & Diefendorff, 2009)
(Rafaeli and Sutton, 1987)
(Timothy, 1999)
(2012)
()
(Grandey, 2000)
Schaufeli Bakker (2004)
() (
)
(occupational turnover intentions; )
(Timothy, 1999)
(2012)Ganesan (1994)
(
) ()
(Brotheridge and Lee, 2002;
2006)Demerouti (2001)
Job Demands-Resources model JD-R
(job demands)
(job resources) (motivational)
3
(energetic)
()
(Schaufeli and Bakker,
2004)
() ()
(Grandey, 2003) (2012)
(Podsakoff and Organ, 1986)
()
(affective delivery)
(Pugh, 2002)
()
(Tsouloupas, Carson, Matthews, Grawitch, & Barber, 2010)
4
Demerouti (2001)
(Bakker et al., 2003)
(Demerouti et al., 2001)
(Meijman and Mulder,
1998)
(Schaufeli and Bakker , 2004)
(Meijman and Mulder, 1998)
()
(Bakker et al., 2003)
(Schaufeli and Bakker,
2004) (
(Demerouti et al., 2001)
(Maslach and Jackson, 1986) (Maslach,
1982)
(
) (Grandey, 2003)
5
(Brotheridge and Lee, 2002)
1
1
(Rhoades, Eisenberger, & Armeli, 2001)
(Grandey, 2000)
H1a
(Beehr, Jex, Stacy, & Murray, 2000)
Susskind
(2003)
-
H1b
6
(Waller, Gupta, & Giambatista, 2004)
(
)
(Grandey, 2000)
Brotheridge Grandey (2002)
H2a
(Heuven, Bakker,
Schaufeli, & Huisman, 2006)
(Grandey et al., 2004)
(Grandey, 2000)
H2b
(Schaufeli and Bakker, 2004)
(Grandey, 2000)
(Grandey, 2003)
7
(Brotheridge and Lee, 2002; Grandey, 2003)
(Bakker, Demerouti, de Boer, &
Schaufeli, 2003)
(Ct, 2005)
H3a
H3b
(Maslach and Jackson,
1986) (2012)
(Grandey, 2000)
(Hochschild, 1983)
(Hochschild, 1983; Grandey,
2003) (Grandey, 2003)
8
(Leung and Lee, 2006)Cook Banks (1993)
H4a
H4b
2
(2009)
31065
24579.0%
9
100
(T1)
(T2)
(Podsakoff and Organ, 1986)
34.30 (8.605)
(73.6%) (41.4%) (92.5%)
6.83 (7.01) (30.8%)
(76.9%) 3.56
(2006)
()
Skaalvik and Skaalvik (2011)
(1 =
6 = )Cronbach's .863
()
Skaalvik and Skaalvik (2011)
(1 =
6 = ) Cronbach's .863
()
Vance, Brooks, & Tesluk, (1996)
10
(1 = 6 = ) Cronbach's .904
()
Skarlicki, van Jaarsveld, & Walker, (2008)
(1 = 5 = ) Cronbach's .746
()
Grandey (2003)
(Back translation; Brislin, 1980)
(
) (
)
(1 = 5 = )
Cronbach's .835 .798
()
Schaufeli, Salanova, Gonzalez-Rom, & Bakker, (2002)
(1=7=) Cronbach's .945
()
Maslach and Jackson (1981) (The
Maslach Burnout Inventory Educators Survey MBI-ES)
11
(MBI-Human Service Survey,
MBI-HSS)MBI-ES MBI-HSS
recipient student
(1=7=) Cronbach's .861
()
Brown, Mowen, Donnavan, & Licata, (2002)
(2006)
(1=
7=)Cronbach's .956
()
Meyer, Allen, & Smith, (1993)
()
(1 =
7 = ) Cronbach's .903
()
(
2012)
Maslach and Jackson (1981)
(1 = 5 = )
Cronbach's .851
1
12
(structural equation modeling, SEM)
LISREL 8.54 (maximum-likelihood estimation)
(Anderson and Gerbing, 1988)
(confirmatory factor analysis, CFA)
2/df (CFINFINNFI)
(RMSEA)
(r = .14 .41 p < .01)
(r = .20 .39 p < .01) (r
= -.47p < .01) (r = -.09)
1
13
Anderson Gerbing (1988)
(2 = 13100.47 14392.02df =
36 55; p < .01)
.40
1.00
LISREL 8.54
(Schaufeli and
Bakker, 2004)
(Lee and Ashforth, 1996)
4
(2 = 95.68, df = 4, p > .01)
2
(2 = 12.78, df = 2, p > .01)
14
()
1
.34 (p < .01)1b
1a
2
.23 (p < .01)
2b
2a
()
( = .40, p < .01 .23, p < .01)
( = .40, p < .01 -.39, p < .01)
Sobel (1982)3
(Z = 2.72, p < .01)
(Z = -3.59, p < .01)
3a3b
( = .21, p < .01 .32, p < .01)
Sobel
(Z = 2.67, p < .01)4a
4b
Sobel
(Z = 2.93, p < .01)
Sobel
(Z = 2.15, p < .05)
15
(Grandey, 2000)
(2008)
(Susskind et al., 2003)
(Grandey, 2003)
Rupp
(2008)
(2012)
;
16
()
()
;
(Morris and Feldman, 1996)
()
Wharton (1993)
RafaeliSutton (1987)
(2006)
17
(
)
Hochschild (1983) Wharton
(1993) Mahoney (2011)
Grandey (2000)
Bakker Demerouti (2008)
(2010)
2009553-576
2006b581-599
2012
2012
2006
18
77-98
2010
200528(4)693-719
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