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FCP Webinar February 2016 1 Keeping Up with the Trends: Americans Shopping Habits Revealed, Opportunities to Seize! Presented by Hilary Presented by Hilary Thesmar Thesmar, PhD, RD and David , PhD, RD and David Fikes Fikes, Food Marketing Institute , Food Marketing Institute 2 © 2015 The Hartman Group, Inc. FMI U.S. Grocery Shopper Trends, 2015 FMI U.S. Shopper Trends 2015 - methodology Qualitative: In-depth, one-on-one interviews with consumers from two-shopper households, with 3-hour tours of home kitchens, eating and food-storage areas, and shop-along interviews in frequented food retail locations Additional consumers from around the US, who completed journaling and photo-collage homework exercises prior to debriefing 2013-2014 Hartman Group ethnographic research into eating and shopping. Quantitative: Survey fielded to n=2,265 US primary shoppers, 18+ years old 25-minute online questionnaire, with sample obtained via Harris Online research panel Split sample to cover wider range of topics, with each sub-sample n>1,100 Additional analysis was conducted of previous FMI survey data, US Census, USDA data sets on consumer spending, health and eating, Pew Social Research reports and Hartman Group 2013-14 Compass data. 3 © 2015 The Hartman Group, Inc. FMI U.S. Grocery Shopper Trends, 2015 From macro trends to eating and food shopping today The current state of the food retailing sector is a reflection of long-term fundamental changes in the way Americans eat and procure food. Today’s eating and shopping behaviors are inexorably linked and exist within the context of modern food culture Modern food culture, which influences and prioritizes when, where, what, and (with) who(m) we eat and drink, in turn is a reflection of long-term economic, social, and cultural forces shaping America
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Page 1: FCP Webinar February 2016 - Food & Culinary … - handouts...FCP Webinar February 2016 1 Keeping Up with the Trends: Americans Shopping Habits Revealed, Opportunities to Seize! Presented

FCP Webinar

February 2016

1

Keeping Up with the Trends: Americans Shopping Habits Revealed, Opportunities to Seize!

Presented by Hilary Presented by Hilary ThesmarThesmar, PhD, RD and David , PhD, RD and David FikesFikes, Food Marketing Institute, Food Marketing Institute

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FMI U.S. Shopper Trends 2015 - methodology

Qualitative:

• In-depth, one-on-one interviews with consumers

from two-shopper households, with 3-hour

tours of home kitchens, eating and food-storage

areas, and shop-along interviews in frequented

food retail locations

• Additional consumers from around the US, who

completed journaling and photo-collage

homework exercises prior to debriefing

• 2013-2014 Hartman Group ethnographic

research into eating and shopping.

Quantitative:

• Survey fielded to n=2,265 US primary shoppers,

18+ years old

• 25-minute online questionnaire, with sample

obtained via Harris Online research panel

• Split sample to cover wider range of topics, with

each sub-sample n>1,100

• Additional analysis was conducted of previous

FMI survey data, US Census, USDA data sets on

consumer spending, health and eating, Pew

Social Research reports and Hartman Group

2013-14 Compass data.

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From macro trends to eating and food shopping today

The current state of the food retailing sector is a reflection of long-term fundamental changes in

the way Americans eat and procure food.

• Today’s eating and shopping behaviors are inexorably linked and exist within the context of modern food

culture

• Modern food culture, which influences and prioritizes when, where, what, and (with) who(m) we eat and drink, in turn is a reflection of long-term economic, social, and cultural forces shaping America

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Macro Trends affecting Shoppers Today

Household Composition

• Increase in ‘alone’ households

• Boomerang generation

• Multi-generational households

• Diversity of family structure

Technology

• Rapid speed of information

• Social networks replacing news

media

• Online retail

Workforce

• More women in workforce

• Increase in dual income

households

Health & Wellness

• Health issues/special diets

• Fresh Less Processed

Food Culture

• Shift from cooking to eating

culture

• Rise of snacking

• Exploration of flavor

DEMOGRAPHICDEMOGRAPHIC ECONOMICECONOMIC CULTURALCULTURAL

Source: U.S. Census, 2014. Bureau of Labor Statistics, http://www.bls.gov/cps/wlf-table23-2008.pdf. 2014 Hartman Compass, n=21,861 adult eating occasions.

Daily eating occasions

U.S. Households

Employment shift in family households

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Sum Total of all these Factors

A seismic shift in the way households are:

• Dividing up the household chores

• Redistributing roles

• Reallocating responsibilities and

• Rethinking the way the family operates

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How we procure food today is changing

More democratically within the household

� Many households now have both adults

buying food regularly

� Within households with children, children

are becoming “co-shoppers”

More democratically outside the household

� More than 50% of grocery shopping “trips”

involve going to 2+ stores

� 71% of consumers visit 5+ retail channels at

least once a month for food

� We utilize the roadside or online “pantry”

rather than stocking up the home pantry

� The lines between food retail and food

service are blurred in the minds of

consumers and are likely to entirely

disappear in the near future

“My phone is an easy button. I can order food, get

service, give feedback…

because companies can track me. I can pay with my

phone.”

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How we eat today is changing

Occasion-based meals and snacks

� Eating alone (47% of eating occasions)

� 50% meals/50% snacks

� New occasions: pre-breakfast snack, late night meal

On-demand, planned spontaneity

� 63% of eating occasion food choices are decided

within an hour of consumption

� 30% of the top 25 supermarket growth categories are

in the chilled or perishable categories (fresh “fast”

food)

Variety and customization (by dietary concerns, cuisines)

� 55% of families cook multiple meals/dishes to cater to

individual taste preferences

� 13% of all eating occasions include an emerging global

food

Cook less or cook more, depending on the occasion

� 77% of all eating occasion involve at least some

prepared food

“My roommates and I, we don’t

share food…we’ve had family meals

together maybe three times in the

last six years that we’ve been

rooming together.”

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The shopper base has broadened

of all U.S. Adults say they have at least 50% of the

household responsibility for grocery shopping83%

Source: FMI U.S. Grocery Shopper Trends, 2015. n=2,892.

*U.S. Census, 2014. **Hartman analysis of primary shoppers (those with 50% or more responsibility for

shopping within household) among all adults in U.S.

of all U.S. Adult men say they have at least 50% of

the household responsibility for grocery shopping

More people are having a larger role in grocery shopping….

73%

Men are driving the change

Grocery shopping roles among U.S. adults

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However….There is no longer a 1:1 ratio of

primary shoppers to households.

With more people assuming a

significant role in shopping, each

household has a potential for

multiple shoppers sharing the

responsibility.

More people

claim to be

“Primary

shoppers”

than there are

households

123Million

U.S.

Households

203 Million

“Primary

Shoppers”**

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Diversification of the primary store

Channel of Primary Store

Supermarkets as a primary store show no sign of rebounding to prior levels, but no single

other channel is stealing that share

The number of consumers who indicate “no primary store” is striking

Discount, limited assortment and organic/specialty stores are all under 6%

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Audience Question

Thinking of your own household, which of the following most closely resembles your

responsibility for food shopping?

Self (Single-person household. Responsible for all grocery shopping in household)

Primary (Multi-person household. Responsible for ALL or MOST of the grocery shopping in

household)

Secondary (Multi-person household. Responsible for at least 50% of the shopping, however,

another adult is the primary decision maker)

Shared (No primary shopper, shopping shared between adults in household)

What about other households? Parents, children, friends, neighbors? Same patterns?

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Females engage in more planning behavior prior to the trip

Planning prior to grocery shopping

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Changes in food shopping responsibility are driven by changes in food prep responsibilities

More men are cooking

Average daily participation in cooking

In the past 30 years, men have

nearly tripled their contribution

to household cooking

Percentage of all time spent cooking

Role in COOKING drives role in SHOPPING

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Cost Cost Can we afford

it?

Convenienceonvenience

Is it quick &

easy?

Taste

Will they eat

it?

Health &

Wellness

Is this good

for them?

Esoteric

ConcernsIs it….

locally

produced?

environmentally

sensitive?

organic?

genetically modified?

humanely treated?

produced by workers

treated fairly?

SAFE?SAFE?SAFE?SAFE?

The

Consumer

Mind

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Food Safety

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Shoppers generally trust food retailers to provide safe food

Overall, there is relatively high

confidence in the food supply found at

grocers. This level of basic confidence

has remained consistent over the past

ten years.

“How CONFIDENT are you that the food is safe?”

Grocery vs. Restaurant Food

93% of Shoppers trust their

grocery store to ensure

safe food products (compared to 91% in 2014)

Grocery stores

Restaurants

“I TRUST my grocery store to ensure that

the food I purchase is safe”

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Shoppers assign shared responsibility for food safety

In a substantial shift over the past five years, shoppers now tend to rely on a broader array of parties responsible for food safety.

Shoppers have long reported a role for “government institutions” about as frequently as for food manufacturers or food stores. However, in 2015, when shoppers were asked about specific, individual agencies, FDA and USDA, they revealed that they rely on these institutions more than anyone else, aside from themselves.

Who to Rely on To Ensure What is Bought at Grocery is Safe

Myself as an individual

Food manufacturersGovernment institutions

Food stores

Consumer groups

Farmers

FDA*

USDA*

FDA and USDA

Introduced in

2015 survey

FDA and USDA

Introduced in

2015 survey

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Shoppers have a variety of concerns when it comes to the safety of their

food

Just about all consumers have incorporated some set of best practices for keeping food safe at

home.

Older consumers worry about contamination before food gets home, younger consumers

often implicate their own behaviors.

Perceived Health Risks

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2015 UPDATE: FOOD SAFETY

Shoppers Utilize Multiple Sources For Information On Food Safety

Standards And Recalls

When it comes to learning about

food safety standards and practices,

consumers tend to refer to the

internet (65%) or consult with friends

or family (58%). On the other hand,

television remains a major source for

information on food recalls, far

ahead of supermarket visits or

messages.

How Shoppers Learn About Food Product

Recalls

Source: FMI U.S. Grocery Shopper Trends, 2015. H25: “How likely are you to consult the following to learn about the safe handling of food?” H28: “From which of the

following sources do you typically hear about food product recalls?” n=1,164-2015; n=1059-2014. Items in red boxes indicate year over year results are statistically

significant at p<.05.

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Health and Wellness

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When it comes to eating healthy at home, consumers trust food retailers to

be their wellness allies

US Consumers need and want to eat better

say the food they eat is as not as healthy as it could be

Consumers and public health experts agree that eating at home is healthier than eating out

Consumers trust food retailers to be their wellness allies

of consumers say eating at home is healthier than

eating out92%

Source: FMI U.S. Grocery Shopper Trends, 2015. “The food I eat at home is much healthier than the food I eat away from home”, Shoppers n=1,186. “When it comes to helping you stay

healthy, which of these groups tend to be on your side, and which tend to be working against you?”, Shoppers n=1,164.

“Strategies are needed to encourage more cooking among the

general population”Wolfson, et al., Department of Health Policy and Management,

Bloomberg School of Public Health, John Hopkins University, 2014.

71%

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When it comes to eating healthy at home, consumers trust food retailers to

be their wellness allies

Source: FMI U.S. Grocery Shopper Trends, 2015. “The food I eat at home is much healthier than the food I eat away from home”, Shoppers n=1,186. “When it comes to helping you stay

healthy, which of these groups tend to be on your side, and which tend to be working against you?”, Shoppers n=1,164.

When it comes to helping you stay healthy, which of these groups

tend to be on your side and which tend to be working against

you?My family

Doctors

My friends

Farmers

Fitness/health clubs

My ''primary'' food store

Drug stores

Local restaurants

Health insurance companies

Food stores in general

Government institutions

The news media

Celebrity chefs

Food manufacturers

The entertainment industry

Fast food restaurants

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Almost all consumers put the burden for consuming nutritious foods on

themselves

Shoppers believe their diet

“COULD BE HEALTHIER” …

especially among millennials

Shopper self-assessment of health of diet

Total Millennials

(18-36)

Gen-X

(37-50)

Boomer

(51-69)

Mature

(70+)

Most shoppers hold

themselves primarily

responsible for their health…

but also rely on partners to

make sure their food is

NUTRITIOUS

Who do you feel should be primarily responsible for ensuring

that the food you buy in your grocery store is nutritious?

Source: FMI U.S. Grocery Shopper Trends, 2015. H19: “Thinking of all the foods you eat at home how would you describe your diet?” H21: “Who do you feel

should be primarily responsible for ensuring that the food you buy in your grocery store is nutritious?” Shoppers n=1,164.

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Consumers are customizing their diets to meet a variety of conditions and

preferences

Q:Q: Which of these approaches to Which of these approaches to

eating have you used in the past 12 eating have you used in the past 12

months? (n=320)months? (n=320)

Total Total (30% shoppers)(30% shoppers)

Millennials Millennials (38%)(38%)

GenGen--X X ((25%)25%)

Boomers Boomers ((26%)26%)

Mature Mature (25%)(25%)

Vegetarian 26% 31% 20% 22% 25%

Lactose-free 23% 19% 13% 35% 30%

Gluten-free 21% 24% 18% 16% 27%

Dairy-free 19% 20% 20% 17% 12%

Seek raw/living foods 17% 15% 17% 15% 27%

Source: FMI U.S. Grocery Shopper Trends, 2015. H8: “Which of these approaches to eating have you used in the past 12 months?” Shoppers using dietary approach n=320.

*Results in bold indicate over-index compared to total.

30%of Shoppers participated

in some kind of

specialized approach to

eating in the past 12

months

Percent of each generation participating in a specialized dietary approach

Millennials

(18-36)

Gen-X

(37-50)Boomers

(51-69)

Mature

(70+)

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2015 UPDATE:

Health & Wellness/Nutrition

Source: FMI U.S. Grocery Shopper Trends, 2015. H18: “Compared to before you started using the nutritional labeling guidance programs, do you think that you

routinely make more healthful choices?” (n=705) H14: “Thinking of the variety of nutrition information sources in your primary food store, have you noticed?” Shoppers

n=1,164.

of Shoppers who use

nutritional guidance labelling

programs say they have

helped them make more

“HEALTHFUL” choices

52%

Nutrition information sources noticed in grocery store

Nutrition facts

panel on

products

Nutrition facts

panel on the

front of the

product (facts up

front)Shelf labelling

programs (NuVal,

Guiding Stars, etc.)

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Value Based Shoppers

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Claims sought by shoppers

GMO avoidance is currently more about minimally processed foods than

about health

Seeking “non-GMO” is the single

strongest indicator of an

underlying interest in minimal

processing, cued by an array of alternative claims such as

“Certified organic” or “No

preservatives.”

Claim patterns identified

via factor analysis

Red boxes indicate

that change in

results between

2014 and 2015 are

statistically

significant at p<.05.

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A growing number of consumers are intentionally avoiding GMOs

What are shoppers currently doing about

GMOs?

• One-fourth look for non-GMO, three-

quarters do not

How do GMOs sound to them?

• After hearing a brief description, an

additional one-fifth of shoppers said they

“would avoid” GMOs

• In sum, then, almost half (45%) of shoppers

say they would avoid GMO’s

Currently seek

non-GMO

Do not currently seek

non-GMO

“Would avoid GMOs”

based on description

45%vs. 47% in

2014

vs. 22% in

2014

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2015: ANIMAL WELFARE

Shoppers want to support companies that prioritize treatment of both

workers and animals, even above low prices

Source: The Hartman Group, Transparency 2015. “When deciding which product/service to purchase, how important is it that THE COMPANY that produces the

product/service?” (5 pt. scale: Top Box – Very Important). n=1779. Red boxes indicate differences between men and women are statistically significant at p<.05.

Company attributes that are ‘VERY IMPORTANT’

when considering which product to purchase

Shoppers are increasingly

concerned about animal welfare. Humane treatment of animals is the

second most important attribute that

shoppers expect from the companies

that provide the products they

purchase (up 6 percentage points

compared to 2013).

More women are concerned with

various socially responsible attributes

of the companies who produce the

products they purchase. In particular,

women tend to value humane treatment

of animals more than men:

54% vs. 41%

women men

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Beyond basic criteria, shoppers are looking for stores which support a

variety of economic and social values

Source: The Hartman Group, Transparency 2015. “Which of the following attributes of a GROCERY STORE make it more likely that you’ll shop there? (select all that apply)”

Shoppers n=1,701.

Personal Benefit Zone

Social Zone

Economic Zone

Environmental Zone

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2015: ANIMAL WELFARE

Shoppers want food retailers to prioritize animal welfare, even above

environmentally sustainable practices

Source: The Hartman Group, Transparency 2015. “Which of the following attributes of a GROCERY STORE make it more likely that you’ll shop there? (select all

that apply)”

Shoppers n=1,701.

Personal Benefit Zone:Concerns include product ingredients,

health, wellness, safety -- anything that

directly affects someone personally

Social Zone:Concerns include social responsibility,

humane treatment, community

involvement and fairness

Economic Zone:Concerns include financial stability and

welfare

Environmental Zone:Concerns include impact on

environment, stewardship of natural

resources and minimizing waste

Women shoppers assign

even more importance on

animal welfare than Men…

23% vs. 18%

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Final thoughts

• How consumers plan, shop and consume food is evolving

• The diversification of the primary store speaks to the consumer desire for increased

channel exploration as well as the customization of diets and eating occasions

• Because most multi-adult households have some form of shared shopping taking place

today retailers should:

� Market to households and individuals within it, not shoppers as a homogeneous group

� Try to uncover various roles and responsibilities within the household and help consumers

coordinate tasks

• Realization of values based decisions about food and influence on purchases

• Retailers continue to be seen as highly trusted sources of information on health and

food safety, but consumers do not necessarily look to them for “education”

• Opportunities to provide information, resources, client/customer services

• Retailer success will increasingly hinge on understanding what is happening at a

household level with regard to shopping responsibilities, eating occasions,

customization of diets/preferences and the new consumer interpretation of wellness


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