February 11, 2015 CAI Breakfast Seminar

“Identifying Concepts and Tools that Build a Sense of

Community”

WHAT IS A COMMUNITY?

• com·mu·ni·ty noun, often attributive • \kə-ˈmyü-nə-tē\• A unified body of individuals: as • a : the people with common interests living in a particular• area; broadly : the area itself <the problems of a large• community> • b : an interacting population of various kinds of individual• (as species) in a common location • c : a group of people with a common characteristic or interest living• together within a larger society <a community of retired persons>• individuals (as species) in a common location • d : a group linked by a common policy joint ownership or participation

COMMUNITY(IES)• Using only the letters in the word,

COMMUNITY(IES), write down as many English words as can be made using only these letters.

• Words must be three letters or more.

• The time limit is three minutes.

ANSWER KEY

• Cities• City• Commit• Commits• Commune• Communes• Communist• Count• Counts• County• Coy• Cute• Ice• Ices• Mice

• Mint• Mints• Minus• Mom• Moment• Moments• Moms • Mount • Mounts• Mutiny• Nut• Nuts• Once• Scout• Smite• Smote

• Sty• Tie• Ties• Time• Times• Tiny• Tonic• Toy• Try • Tunes• Unit• Unites• Units• Unity• Untie• Unties

February 11, 2015 CAI Breakfast Seminar

Karen Paciarelli

Snowden Overlook 55+ CommunityColumbia, MD

SENSE OF COMMUNITY BOARD PERSPECTIVE

• COMMUNITY COMMUNICATION– Types of Communication

• Emails, Newsletters, Calendars, Website, Flyers, Posters

– Warm and Welcoming Feeling • People Will Talk• Social Events

– Welcoming Package• Community Awareness

– Can Curb Violations

• County Happenings

– Keeps Residents In The Know• Creates A Desire To Be A Part

SENSE OF COMMUNITY BOARD PERSPECTIVE

• Volunteers• How to attract and keep interested• Recognizing Our Community Volunteers

• Benefits of Committees• Sense of Continuity• Roles and Responsibility• Reporting and Documentation

• Committee Charters• Posted on website: www.snowdenoverlook.com

• Types of Committees• Social• Security• Technology Information• Gym• Clubhouse• Pool

SENSE OF COMMUNITY BOARD PERSPECTIVE

• Types of Social Events and Activities– Monthly

• 1st Friday Night is Game Night – FREE• 2nd Friday Night is Casual Friday [Nov-Apr] Oct-May is Grillin N Chillin• 2nd Wednesday – Ladies Lunch Bunch• 3rd Wednesday “Coffee with Carol” Guest Speaker• 3rd Saturday Night traditionally Entertainment• 4th Friday Night – Wine Club• 4th Sunday Night – Potluck• 4th Tuesday – Garden Club

• Weekly– Men’s Club– Bridge– Canasta– Mah jongg– Poker Night– 5 Different Kinds of Exercise Classes [Yoga, Pilates, Chair-Xercise, Combo Class, Aerobics]– Knitting Circle – day/evening– Book Club – Day & Night– Other

» New Year’s Eve Party» Valentine’s Day Event» St. Patrick’ Day Event» Crab Feast» Dances – DJ

SENSE OF COMMUNITY BOARD PERSPECTIVE

• Variety of Entertainment in Community• White House Butler Jeannie Finnegan• Decorating Therapist Charles Lee• US Army Clarinet Quartet David Bach Jazz• Balt Co Swing Band Raffel Javodov - violin• A Night At The Copa Emma White• Champagne Hour – Opera Murder Mystery Theatre• Magician Jitterbuggers• Elvis, Paul McCartney Impersonator Showtime Stoppers• Retro Rockets Trish/Frank Curria• Steel Band Love Story Singers• Josh & The Good Ole Guys Casino Night• Ellis Woodward Corvette Car Show

SENSE OF COMMUNITY BOARD PERSPECTIVE

• Handouts - Samples– Monthly Activity Calendars

Where are they available to residents

– Flyers• Event Posters

– Newsletters• Monthly - Quarterly

– Website – www.snowdenoverlook.com • Tell It All

SENSE OF COMMUNITY BOARD PERSPECTIVE

• Management Company Representative– Enforce the Rules• Letters, Warning, Fines, Hearings,• Phone Calls• Follow Up• Monitors the Community• Interaction with Vendors• A Blessing for the Community President

February 11, 2015CAI Breakfast Seminar

Natalie CollierCEO

Metropolitan Management Group LLC

Sense of Community Management Perspective

• Management wears different, hats one of them should be promoting positive community

• Board orientations to educate Board of management policy

Phone calls first Make sure that your Board supports

Management as the “enforcer”

Sense of Community Management Perspective

• Tone and language of your letters• Positive follow up is criticalCompliance Thank YouWork order follow ups• Management Interaction with residentsFace to face meetings whenever possibleKnock on doors of residents with repeat or

current issues when on site to promote personal touch

PROMOTING SENSE OF COMMUNITY FIRST NOTICE LETTER

April 15, 2014 John and Jane Doe1234 Main StreetAnywhere, US 56789 Re: Notice-Improper Visitor Parking Baltimore Ravens Condominium, Inc.

Dear Mr. & Mrs. Doe:

It has come to our attention that a vehicle identified as belonging to your unit, is consistently occupying designated visitor parking space(s). Please be advised that only visitors may park in the visitor spaces as provided by in the parking policy for Baltimore Ravens Condominium Inc., as detailed herein. Section 8B Visitor Parking: No vehicle owned or operated by unit owners or residents including overflow cars shall be permitted to be parked or stored neither in areas designated as “visitor parking” nor in parking spaces provided for neighboring communities. Overflow vehicles can be parked along Mainway Blvd., the entrance road to the community.

We realize that you may have been unaware that you were violating a community covenant before this notice, and are not intentionally disregarding the regulations of the community. Now that you have been made aware, we ask that you refrain from parking resident owned vehicles in the visitor parking spaces going forward. Please be aware that future improper parking incidents of this nature which occur after April 25, 2014, could result in further actions being taken, including a potential hearing before the Board of Directors and possible fines.

As always, should you have any questions or concerns, we encourage you to contact our offices. We will be more than happy to assist you in further understanding your community’s covenants in more detail. We thank you in advance for your anticipated cooperation. Adherence and compliance with established policies helps maintain an attractive and enjoyable community for all.

Very truly yours,

Community Manager forBaltimore Ravens Condominium Inc.

NOT PROMOTING SENSE OF COMMUNTY FIRST NOTICE LETTER

April 15, 2014 John and Jane Doe1234 Main StreetAnywhere, US 56789 Re: Notice-Improper Visitor Parking Baltimore Ravens Condominium, Inc.

Dear Mr. & Mrs. Doe:

It has been reported that a vehicle identified as belonging to your unit is in violation by parking in visitor parking space(s). The improper parking of this vehicle is a clear violation of the parking policy for Baltimore Ravens Condominium Inc. which states:Section 8B Visitor Parking: No vehicle owned or operated by unit owners or residents including overflow cars shall be permitted to be parked or stored neither in areas designated as “visitor parking” nor in parking spaces provided for neighboring communities. Overflow vehicles can be parked along Mainway Blvd., the entrance road to the community.

You must cease parking your vehicle in visitor parking immediately. Failure to comply by April 25, 2014 will result in additional action being taken which could lead to fines on your account. Your compliance is necessary and expected.

Regards,

Community Manager forBaltimore Ravens Condominium Inc.

Sense of Community Management Perspective

• Publications offered in absence of Board or Volunteer participation

Websites and NewslettersInteractive forums not recommendedDon’t exclude tenants from appropriate

information and publications

Sense of Community Management Perspective

• Management involvement in community functions

Community days- good PR for managers and the company

Encourage vendor donations (flower plantings, food, etc.)

Give a new personal perspective on manager• Community Day Success/Horror Stories

February 11, 2015CAI Breakfast Seminar

Connie E. Phillips, CIC, LUTCF, CSA

Connie Phillips InsuranceServing MD, DC, VA, PA, WV, and DE

Hosting Special Events

Have a FUN EVENT

Plan ahead

Take action for the proper protection

Host Liquor Liability vs.Liquor Legal Liability

Take precautions if alcohol is being served

Certificates of Insurance - COI

Sample Certificate of Insurance

General Liability and Workers Compensation

COI – General Liability

Connie E. Phillips, CIC, LUTCF, CSA

Connie Phillips InsuranceServing MD, DC, VA, PA, WV, and DE

COI – Additional Insuredinclude both the Association and

Property Manager

COI – Workers Compensation

Connie E. Phillips, CIC, LUTCF, CSA

Connie Phillips InsuranceServing MD, DC, VA, PA, WV, and DE

Special Events Policy